We're thinking of going with the Burst.net plan 4 they have available .

800Mhz
256MB
60GB IDE
50GB Band
Unlimited Ips
Cpanel & WebHost
$0.00 Setup
$249.95 month

I like their connection, connection is important to us. Does anyone have a better plan then theirs or suggest an alternative with them that might serve better as a good web host machine.

Thanks

Hello,

We ordered this speacial4 server at burst.net few days ago.

It took 2 days more than promised to get it up and running. And thir support is not avialabe by phone 24/7 (there are times you need to leave a meesage in thri voice mail and they will be back to you).

Besides this, until now, we didn't see any problems, the server is fast and running. Also, they give for free cpanel and whm which are realy great tools !

Thir support and costumer care is not like Verio's or something... but besides that -everything is fine.

I was curious how a reboot is acomplished with them, is it automatic or do you have to resort to voice mail at worst?

The Cpanel I thought was included with their plans, do you have the ability to customize the looks of it too?

Thanks for the reply!
:D

Originally posted by Brad
I was curious how a reboot is acomplished with them, is it automatic or do you have to resort to voice mail at worst?


I believe they install remote reboot equipment on all their servers.

So you'd just have to log in through an interface.

Originally posted by JG


I believe they install remote reboot equipment on all their servers.

So you'd just have to log in through an interface.

anyone can recommend a good remote reboot quipment ? ( url ?) :dunce:

Originally posted by atiep


anyone can recommend a good remote reboot quipment ? ( url ?) :dunce:

Yes Please I Need One Too !

Check out this thread: http://WebHostingTalk.com/showthread.php?threadid=11548

>> Their support and costumer care is not like Verio's or something... but besides that -everything is fine.

This is one of the main things we are working on...
We have just hired two new admins, (not normal tech support people, but rather full admins)...to handle direct end-user support issues and support tickets. That is one area we definately want to improve on. We are not Verio, with a multi-billion budget for support staff, but we are striving to do the best we can with our recent growth.

Sean R.
BurstNET

Sean,

Do you guys have a message base for the hosts to share their problems and solutions with each other?

Thanks ..

Originally posted by BurstNET
>> Their support and costumer care is not like Verio's or something... but besides that -everything is fine.

This is one of the main things we are working on...
We have just hired two new admins, (not normal tech support people, but rather full admins)...to handle direct end-user support issues and support tickets. That is one area we definately want to improve on. We are not Verio, with a multi-billion budget for support staff, but we are striving to do the best we can with our recent growth.

Sean R.
BurstNET

We used to, but got rid of it, because it just turned into a spam resource.
We utilize a email based support ticket system we programmed instead.

Sean R.
BurstNET

hi i was reading earlier in this thread that you need a web interface to reboot the server. can't you do it via the commandline by typing reboot?
deeboy

Originally posted by deeboy
hi i was reading earlier in this thread that you need a web interface to reboot the server. can't you do it via the commandline by typing reboot?


I think they were referring to rebooting the server if it was frozen/crashed. Using the reboot command works fine as long as you can telnet into your server. This is not always the case.

will burst.net do the daily backup for us as it is include in the package? or we need pay to make them do daily backup?

You could email and ask? (test response time of those 14 employees :D ).

You pay a monthly fee for weekly or daily backups. That's what I think, pretty sure it would be like this unless clearly stated in the offer.

We ordered a server from BurstNET(for our users that requested Cpanel) and after 30minutes of ordering, my brother recieved a confirmation , asking us to send them our desired server name, etc.

ps: we've been warned by a few ppl. about the lack of support, etc... but we are willing to give them a shot*...

They said setup time is 24 hours.... it's been 12 hours.
i'll keep you guys posted on our BurstNET experience.


*glad they have the 30day guarantee.



cheers,
elijah john

all i can say is that i am Not pleased with BurstNet's tech support. It is NON existent and as of today our server is not ready yet. My brother called sales@Burst and they are of no help either.

Initial thoughts, for hobby sites/low priority sites, go with BurstNET. If you are going to use them for webhosting, think twice!

will keep you guys updated on our BurstNET experience.



cheers,
elijah john

Come on, give these guys a break.

How can you complain already when you even haven't got the server yet.

Wait till the server arrives and see things from there...

I think he's complaining since Burst told him his server would be up in 24 hours and it's not. And he's having a hard time contacting Burst support to see why his server isn't up.

PlanetZ is correct :)

They (BurstNET) doNOT have 24/7 tech support
according to their email sig below, they offer 24/7 support>>>
BurstNET® - The Speed the Internet Travels®
To place an order, or for more info, contact;
BurstNET Technologies, Inc.® - BurstNET®
Toll Free 24/7/365 Support: 1-877-BURSTNET
Phone (570) 389-1100 - Fax (570) 389-1855
http://www.burst.net - sales@burst.net
P.O. Box #400 Bloomsburg, PA 17815-0400 USA
A World Wide Leader in Web Hosting & Internet Solutions
The Best Value For Your Dollar On The Net!
Copyright 1996-2001 ©
BurstNET Technologies, Inc.®
All Rights Reserved.<<<

We called last night to test the support system and its been more than 12 hours and our calls to support and ticket to support have NOT been answered!


cheers,
elijah john

Originally posted by Domenico
Come on, give these guys a break.

How can you complain already when you even haven't got the server yet.

Wait till the server arrives and see things from there...


:)

cheers,
elijah john

So we told you we could get it up within 24 hours for you, and it has not been 24 hours yet, and you are dis-pleased with the setup time?
I don't get it....

I just spent all night at our data center building servers for clients, so we are working on it and should meet the install time we told you....please be patient while you wait. The BurstNET staff member are working as hard as we can to keep up with the tremendous response to our dedicated server specials.

Sean R.
BurstNET

I have heard nothing but bad things about BurstNet. Anything good about them? at least price? It seems that maybe a handful of people work there. This Sean R. guy seems to be getting ticked.

Actually I don't blame him.

If I was fighting to make it to the top of a sinking ship and people were constantly throwing luggage at me, I would be a little livid myself.

:D

(Ack, stupid Celine Dion Titanic song in my head)

We have one of our servers with Burst and we have been happy. They have had a little downtime, but response tmie from support has been great for us. I can often catch them on AIM. If not, they respond quickly to email. I haven't tried phone support, as the need hasn't arisen. I have found quick enough response going straight to the guys who do it via either AIM or email.

My two cents...

Sean,

I understand about having to wait (24hours) for the server to be setup.

What i was trying to say is that ,We called last night to test BurstNET's support system and our support request was not answered in a reasonable amount of time.

My brother called and I called last night and>>>
calls to support>>>ring ring ring>>>forwards to receptionist>>>ring ring and the answering machine picks up.

MY Q is:
1.Is the NOC staffed 24/7 ? How do you guys respond in real emergency situations when there is nobody at the NOC ?

Thanks :)


cheers,
elijah john

Originally posted by kwimberl
We have one of our servers with Burst and we have been happy. They have had a little downtime, but response tmie from support has been great for us. I can often catch them on AIM. If not, they respond quickly to email. I haven't tried phone support, as the need hasn't arisen. I have found quick enough response going straight to the guys who do it via either AIM or email.

My two cents...

Wow, maybe the iceburgs aren't that bad...

Madman2020: Is there a specific reason you like to make negative comments about us? that is several posts in a row now...Have you ever even been a BurstNET client, with first hand knowledge of our operations, which makes you feel the need make such comments about our firm?

>> This Sean R. guy seems to be getting ticked.

Not really, just when people make statements against us that are unjustified.

>> If I was fighting to make it to the top of a sinking ship

BurstNET is anything but a sinking ship...we are one of the fastest growing web hosts in the industry right now.

>> It seems that maybe a handful of people work there.

If you have 14+ fingers on your hand, that statement may be valid.

>> I have heard nothing but bad things about BurstNet. Anything good about them? at least price?

Do you only read every other post or something? We have probably the best server deals going on right now...definately for CPanel based servers atleast....our data center has people ranting about speed and service...
Read more recent posts....the majority are good, except a few cronic complainers...
Most bad posts are from a long long time ago, in a NOC far far away...


Sean R.
BurstNET

Perhaps my opinion was premature.

Originally posted by Madman2020
I have heard nothing but bad things about BurstNet. Anything good about them? at least price? It seems that maybe a handful of people work there. This Sean R. guy seems to be getting ticked.

Actually I don't blame him.

If I was fighting to make it to the top of a sinking ship and people were constantly throwing luggage at me, I would be a little livid myself.

:D

(Ack, stupid Celine Dion Titanic song in my head)
MadMan2020,

Every company is going to have their share of complaints against them... it's inevitable. Perhaps the reason that you see so many people discussing BurstNET is because they have such a large number of clients compared to the majority of hosts on this board (Site5 included). I know for a fact that they are growing very quickly, and are in the process of adding even more qualified staff members.

I can personally vouch for BurstNET's support staff. Site5 was actually once a BurstNET customer, and without their dedication to customer service (far beyond what can be expected of any normal company), would not be where we are today. Before you start making claims about a company's service, I would strongly encourage you to experience it firsthand - you may be surprised at what you find.

Just my two cents on the issue.

Best Regards,
Matt Lightner
mlightner@site5.com

I stand corrected. I will check out their site.

I don't usually complain about things like these, We have colocated servers at catalog and superb.net and In fact, if you check out catalog's and superb.net boards , you will not see any threads posted by us complaining about how bad the service is, the reason is that they (catalog and superb) answers all our support q's within a reasonable amount of time, not in this case, our support request was completely ignored! by the BurstNet staff!



cheers,
elijah john

*Update*

We got our Ip block , from Sean an hour ago. Sean sure is a hard working guy :)

They are still doing some final configuration on our server.

Thanks Sean and BurstNET.



cheers,
elijah john

elijah

You posted at 2:41 am that is has been 12 hours since your ordered your server and was told it would be 24 hours. At 12:57 pm you post a complaint about their tech support. Unless you left it out of your post, there is the apparant view that this was your first experience with their tech support (or rather your brother's) and you say they were of no help. I take it then that they answered. How were they of no help?

Unless I've added incorrectly, from 2:41 am to 12:57 pm is approximately 10 hours. So you post it's been 12 hours since your order and the time frame is 24 hours. 10 hours later you complain (LESS than the 24 hour period).

<<EDIT>>

<<EDIT>>

we placed our order last friday at around 1pm (pst) and called tech supp. the same night , the phone keeps on ringing and we emailed support@burst at 11pm friday , we have not received a response to any of our support request at that time.

ps: we already got what we wanted and Sean answered our support questions. The problem has been solved and I/we are quite happy with Burst.


cheers,
elijah john

Good job to burst to take off that annoying pop up.

Matt,

I must hail you for your attitude and spirit,

Your company is a burst competitor still you are posting this ,
Honestly i have seen such things on this board only and no where else. That is what makes this place different.

Healthy competition is always very good ,

and yes most of the people who are bashing burstnet have not even been their customers as yet without firsthand experience,
It seems like everyone enjoys doing so .
Too harsh on them,

My good luck to both of you sean and matt with your business,

This board is a real nice place,

Regards
Manish Kapadia

I'd just like to toss in my 2 cents....

My roomate and I decided to make our first step into the world of dedicated servers. After much research, and getting a few friends together to help eat up costs, we decided on Burst. Their server specials were really quite tempting. We ended up with special #5.

4pm Saturday June 9: Order placed
6:30pm Saturday: Received confirmation email requesting more info
7:30pm Saturday: Got a reply back from Sean with more details.

Pretty damn good response time if you ask me. My roomate's still asleep, so I don't know if the server is up yet, but I have every confidence that it will be in less then 24 hours from order time.

I look forward to a long future with Burst.

Ordered from Burst!

Order place a few minutes after midnight Saturday ..
Sale complete Message received on Sun at 04:16 Pm at another email address
Sun, 10 Jun 2001 1:13:PM Message for more details received from Burst.
Reply sent back around 2:00 pm on Sunday.
Received a Support Ticket Back almost immediately, open ticket message.
Monday, waiting anxiously but patient ..

Final Note: Very happy so far with support! I'd rather they take their time putting it together and install everything needed correctly, with nobody looking over their shoulder with a stop watch. I considered VO but VO is currently taking 7-12 business days to put one together, large startup costs and the systems are more expensive eye for eye. Even though VO doesn't charge more per month for hardware upgrades, just hardware costs at the time of order, the costs at Burst were still cheaper per month. Yes, VO has the Verio connection but I couldn't see a bit of difference running traces and ping between the two. Also, anything that is on the NAC.NET connection is pitiful for us through cable at roadrunner AT&T, so many other quality hosts were just out of the question, we don't need the headaches for us or our clients trying to connect.

I'll let Burst take a few extra moments of time for the system if needed, their system pricing is excellent, their connection rocks and Sean has been helpful and flexible with us so far.

Thanks Burst! :D

Originally posted by Zutroy
I'd just like to toss in my 2 cents....

My roomate and I decided to make our first step into the world of dedicated servers. After much research, and getting a few friends together to help eat up costs, we decided on Burst. Their server specials were really quite tempting. We ended up with special #5.

4pm Saturday June 9: Order placed
6:30pm Saturday: Received confirmation email requesting more info
7:30pm Saturday: Got a reply back from Sean with more details.

Pretty damn good response time if you ask me. My roomate's still asleep, so I don't know if the server is up yet, but I have every confidence that it will be in less then 24 hours from order time.

I look forward to a long future with Burst.

*Final Update*

Initially, our order was somewhat delayed due to some initial custom config. and hardware availability issues that delayed the setup of our server but BurstNET had the server up and running as promised(within 24 hours).

For some reason, my brother called support and had a good phone conversation with Nick.
On the other hand, I've had no luck using the phone support.

Using the email/ticket system is the best way for me to get support, the response time during daytime is usually within 1 - 3 hours while after hours usually takes around 6 - 12 response time.

Overall, our experience with BurstNET is pretty good :)
I mean if you are looking for the Best Bang For Your Buck then check them out.

ps: thanx Sean :D



cheers,
elijah john

Originally posted by elijah

all i can say is that i am Not pleased with BurstNet's tech support. It is NON existent and as of today our server is not ready yet. My brother called sales@Burst and they are of no help either.

Initial thoughts, for hobby sites/low priority sites, go with BurstNET. If you are going to use them for webhosting, think twice!


Elijah, you told us to think twice.

Originally posted by elijah

Overall, our experience with BurstNET is pretty good
I mean if you are looking for the Best Bang For Your Buck then check them out.


Now the person who is telling us to go with them is you, elijah.


I think you are contradicting yourself here.
Hmmm..by any chance, did they tell you to go here and say that. :eek:

Originally posted by Asia


Elijah, you told us to think twice.

Now the person who is telling us to go with them is you, elijah.

I think you are contradicting yourself here.
Hmmm..by any chance, did they tell you to go here and say that. :eek:

His original post was made before he got the server. His more favorable post was made afterward. I wouldn't call it a contradiction, since his second opinion is probably more valid since it's based more on actual experience than the first post. The first post was simply his original feelings.

Hmmm... just the feeling I got. I'm not psychic, contrary to popular belief. :dgrin:

The first comment was ...like i said my first comment/update/news on what's up right at that moment :P

and my *news* is and has been updated....every day until today :P


cheers,
elijah john :dunce:

Originally posted by Planet Z


His original post was made before he got the server. His more favorable post was made afterward. I wouldn't call it a contradiction, since his second opinion is probably more valid since it's based more on actual experience than the first post. The first post was simply his original feelings.

Hmmm... just the feeling I got. I'm not psychic, contrary to popular belief. :dgrin:




PlanetZ is correct :)




cheers,
elijah john