Hello everybody

Never did I imagine 6 months ago that BurstNet will go down hill to this degree of cheat, carelessness and presumption.

Summery of The treatment that I am getting from BurstNet:

a- Servers are quoted for a price, then charged differently.
b- Quotes are denied after sale
c- Servers are delivered short of specifications in accordance to quoted prices (256 MB RAM instead of 1 GB, and staying for months till discoveredby clients)
d- Ignoring REFUND REQUESTS.

I was never and will never be in favor of scandalizing anyone in this world, and from the name I chose for my self here, you can tell that I would not be enjoying doing tghat to BurstNet.

I will be forced to put my case here tomorrow if BurstNet does not contact me to ask me about my frustratin (hani@arabrack.com) (for a change).

It is about time that Burst starts reading clients complaints in their own supportticket rather than having to answer to them in WHT.

(regretably)

Burst Lover

This post makes little to no sense. Perhaps you would like to rephrase? Also, it is not wise to threaten anyone. That is a far greater legal issue than the one you are stating happened to you.

Burst Lover,

I think you should contact Sean. He will take good care of it for you.

Kevin

Threaten!! To me, it is rather like giving a chance before using my very leagal right of putting my story with any DC here for everyone to learn from if they wished to do so.

I can gather more than 10 posts in the WHT (posted within the last 2 weeks) wich put Burst right down.

I do not want to go this way, simply because I do think that BurstNet rdeserves better, regardless of the suffering that I had lately because of them.


The Only three thing that drove me mad is the cheating in server spec and denying their own quotes after sale And of course never replying to the refund request.

I hope I made it clear that I am not anywhere near threatening Burst.

Originally posted by Burst Lover


I will be forced to put my case here tomorrow if BurstNet does not contact me to ask me about my frustratin (hani@arabrack.com) (for a change).

It is about time that Burst starts reading clients complaints in their own supportticket rather than having to answer to them in WHT.

(regretably)

Burst Lover

That is a threat if I've ever seen one.

It would be a threat if it were not leagal to put my case here !!

I do hope I am not wrong :) (otherwise Sean will make my life more difficult)

Burst Lover -

I will be forced to put my case here tomorrow if BurstNet does not contact me to ask me about my frustratin (for a change).
This is not their forum - email them. If I were you, I'd email sean, benji, and sales@burst.net .

a- Servers are quoted for a price, then charged differently.
I have 30 servers with them, and that never once happened to me.
b- Quotes are denied after sale
Custom quotes are only availalble for a certain amount of time...

c- Servers are delivered short of specifications in accordance to quoted prices (256 MB RAM instead of 1 GB, and staying for months till discoveredby clients)
They're humans, they make mistakes too. Happened to two of my servers, they added the RAM when I told them.

d- Ignoring REFUND REQUESTS.
... because they have no refund policy...

Also, you might want to check http://forums.burst.net .

- Matt

Always complaining. It seems no one has anything better to do these days then complain. If you don't like a company, don't do business. Burst has done more good than harm that comments like this are now annoying more than anything. If you have a problem, don't cry about it here, contact burst and if you still feel cheated go to the proper authorities.

Threads like this should be removed....Mods?

This client has a legitimate complaint...BUT he is VERY impatient.
I personally told him as soon as I get a chance that I would review his account and clear things up for him. I have not had a chance to do such yet.
Due to the networks issues last week, I am backlogged in my own pending emails, othewiose this would have been corrected. I am the only one that can handle this, as I made the special pricing for him and did the invoicing, otherwise someone else would have assisted him already.

Show a little patience....this WILL get cleared up for you shortly. Posting here is not accomplishing anything, or speeding up a response. Actually the opposite occurs, you take up more of my time to respond to this thread, and you make it less likely that I would go out of my way to go above and beyond meeting your request.

Be patient...your account WILL get corrected.

Sean R.
BurstNET
System Administration

Sean: That's fine that he has a complaint, but like you mentioned, it shouldn't be posted here.

And I regret rushing into writing that post (specially with that stupid Subject)

I do also admit, that I have been VERY impatient, but hay !!, I may have good reasons for being VERY impatient.

I have had to Refund $429 (for 1 faulty server) to a client who was going to do me with a charge back (he'd win it with no doubt), and I have another refund request (client is moving server).

However, I will be a good boy and wait for you Sean to come to me when you have the time.

End of post (I hope)

(still) Burst Lover

happy ending. :)

Originally posted by BurstNET
This client has a legitimate complaint...BUT he is VERY impatient.

Sean R.
BurstNET
System Administration

Nicely done. :cool:

Patience is a virtue.

Seans a good man.

BurstNet is doing a good job. I am glad your getting this worked out. I suggest for future issues calling and talking to Sean is really is a great guy.

No-one seems to be caring about the poster's problems. :eek:

Have you guys read what the poster has been losing in terms of goodwill with his customers, hard cash and money in his bank account?

Accepting that the customer has a legitimate concern and then accusing him with impatience (in bold letters) is a ploy to subdue him and an attempt to absolve themselves of all responsibility.

What if each one of you experienced the same problem in the future?

> However, I will be a good boy and wait for you Sean to come to me when you have the time.

Good luck! :)

The poster seems to have it sorted.....
Sean has told him what to do and he seems happy about that.

he seems happy because it is better than nothing and because clients have come to accept that dedicated server rental companies will muck them over at one point or another and there is nothing that can be done about that.

paul

Originally posted by tandem
No-one seems to be caring about the poster's problems. :eek:

Have you guys read what the poster has been losing in terms of goodwill with his customers, hard cash and money in his bank account?

Accepting that the customer has a legitimate concern and then accusing him with impatience (in bold letters) is a ploy to subdue him and an attempt to absolve themselves of all responsibility.

What if each one of you experienced the same problem in the future?

> However, I will be a good boy and wait for you Sean to come to me when you have the time.

Good luck! :)

I think we have empathy for the customer's problems (lord knows I've suffered too), but Sean also did a nice job of defusing the situation and moving toward a solution. Far better than being ignored or getting attitude/corporate spinola, which we've also seen (not pointing finger). :rolleyes:

Originally posted by bglkk
Sean also did a nice job of defusing the situation and moving toward a solution.
He's only moved to cover his own ass :eek:. Is Burstnet going to compensate the victim for his losses caused by their clear negligence and incompetence?

> I have had to Refund $429 (for 1 faulty server) to a client who was going to do me with a charge back (he'd win it with no doubt), and I have another refund request (client is moving server).

Originally posted by ThomasC
The poster seems to have it sorted.....
Sean has told him what to do and he seems happy about that.


I don't think it is sorted, although I trust that Sean will sort it out soon.

I know that Sean must be passing through some hard time too, and that is the only reason that I told him I'll wait (obviously I can not wait forever)


Originally posted by rusko
he seems happy because it is better than nothing and because clients have come to accept that dedicated server rental companies will muck them over at one point or another and there is nothing that can be done about that.


I do not think for a second that any thing can make me happy about the situation that I am in now. (even when it is sorted).

I have lost my best client who was ordering 1-2 servers/week, although not all his servers were at BurstNet, but the few that were there helped him decide to depart away from my services.

I thank every one who cared to reply.

Originally posted by ServerDeals
BurstNet is doing a good job. I am glad your getting this worked out. I suggest for future issues calling and talking to Sean ge really is a great guy.

I do Agree with the final sentence: "Sean ge really is a great guy"

However, Business is business.

and you make it less likely that I would go out of my way to go above and beyond meeting your request.

Shouldn't this be happening already? You don't go above and beyond for your customers?

Not trying to get in the middle of this, but this seems to be the way a lot of business's are running these days.

I think his handle is funny. :stickout: