When it comes to payment tera-byte/4webspace sucks
i did get this email on 5 june

====================================
Your server has been suspended due to a lack of payment. Please make arrangements for payment and we would be pleased to re-activate your server. If you are unable to make payment before June 8th, your server will be deleted, and your account closed.
Thank you,
Tera-Byte.com staff
====================================

they didt warn my, ok i did sent send a mail of course but 48 hours later no reply with my 3 tickets, 140440, 140448, 140469.

i need my files and they are just not responding, this is the last time i will be with terabyte i think, they provide normal a good service but now, no i cant accept this...

what can i do, i had 3 big sites and now i have nothing i lost alot of visitors i am getting alot of email and i cant get my files anywhere yeah old files but i need the newest ones...

Give them a call and sort out with them, they are there 24/7.

I do really hate to say this because Tera-byte have been brilliant up until the last week or so with Customer Service. There seems to be no communication between the techs and a lot of tickets are going unanswered or are taking days to answer.

I had two techs answer one email, one said nothing was wrong the other deleted what i couldnt so we could re-add it to the dns control panel. I've heard lots of people complianing on yahoo chatrooms and spoken to a few unhappy people.

But i dont think this is something that will last for a long time they have small blips in service at times and come back better than ever.

Originally posted by hvdm_20
When it comes to payment tera-byte/4webspace sucks
i did get this email on 5 june

====================================
Your server has been suspended due to a lack of payment. Please make arrangements for payment and we would be pleased to re-activate your server. If you are unable to make payment before June 8th, your server will be deleted, and your account closed.
Thank you,
Tera-Byte.com staff
====================================

they didt warn my, ok i did sent send a mail of course but 48 hours later no reply with my 3 tickets, 140440, 140448, 140469.

i need my files and they are just not responding, this is the last time i will be with terabyte i think, they provide normal a good service but now, no i cant accept this...

what can i do, i had 3 big sites and now i have nothing i lost alot of visitors i am getting alot of email and i cant get my files anywhere yeah old files but i need the newest ones...

its funny how people want support 24/7 but they really dont want to pay for it. yes your account was shut off , yes its been 24 hrs not 48 hrs since your written in and you havent been answered yet. however your question is can you turn on my server so i can get my files? well ill answer you right here, no we cant. if a server isnt paid for its shut off its that simple

Steve

Normal a company will send me a mail and if i do nothing they will shutdown the server

its normal 14 days no payment a shutdown

everywhere, but if my files are away after i get another cc, you have a problem so...

its not normal what you are doing now, you dont have any raq3 avaible so you give me 2 days to get another payment cc, how is it possible for my, i did loss 50$ everyday...

you have 2 options...
- wait till i get another cc...
- give me my files back and my mysql databases

anotherwise i will sue you, and i can do it because you cant shutdown a server in 2 days...

I must add that Tera-Byte/4webspace.com hasn't been doing very well when it comes to support in the last few weeks. I'm sorry to say this Steve, but support is really slow. My partner sent support and email and didnt recieve a reply until the next day. We ordered a backup server and it's been 3 days and we still haven't recieved the information to access it. Plus when I visit the chatrooms (4webspace) half the time, the response is "email support@tera-byte.com". I apologize for this Steve but I thought you needed to know. TB is a great company but i'm seeing more and more complaints.. sad too cuz I know they aren't bad.

they provided my a good server place to host

but this, no i cant accept it...

why steve ??

- i need just my files, i ask nothing more, i have the right to my files, is it too much work to tar them and to make a mysql backup
- why must i wait 24 hours, now 30 hours to get just a response and at this forum i get a responds quickly, why, its bad to do so with your customers ???
- i did pay 7 monts on time now i cant pay because my cc and you directly shutdown my server...

new services like the backup service are handled by just one person who is on holidays this week and is still processing the requests although it is taking longer than normal it still in my book isnt unacceptable. the same goes for dns issues with the control panel these sorts of services are handled by a limited number of peopel based on talent and error control they will always take longer to answer than normal questions. however my queue server is running dog slow right now so my response times are slower than normal because we cant read the questions :) we will have that fixed by tomorrow



as far as my policy with the raq's that are unpaid being suspended, thats a question of economics. the raq servers cost the client very little they do however cost me a whole lot up front, the only way it will work is to keep those servers online and paid for, a server sitting for a month unpaid costs me 165.40(you only pay me 99.00 for that same server) so if you dont or cant pay your bill im better off terminating you and getting a new client on that server that can pay the bill. can you get your files off? well no you cant, i can, but you cant, why exactly shold i now take a server you cant pay for and allow you access to it to take your files off and still recieve no money? if i were to allow this i need to be compensated for the money you have already cost me. ie for me to allow you to recover your files i need 165.40 for me to do it for you i need that plus whatever time my staff needs to invest in getting the job done, i highly doubt if you cant pay 99.00 your going to pay 165.00 but if you want to your more than welcome to.

Give me 10 minutes to get my files

10 minutes, i payd you 8 month

now i cant pay because my cc, think in your head

if you got the same problems as my then you are pissed off

i know i am wrong but can you give me 10 minutes to get my files

then you can rent the server to someone else..

please i need them...

i was 8 month a client of you i payd on time and now this
please let me get me files and then sell the server or whatever you want to do with it...

take it to email.

he is not responding to my email

so this is my only change

You cant expect them to give u instant response via email. 24 hours and i could understand but keeg has answered 2 of ur posts in under 12 hours which is good.

Thanks for clearing up the slow support response times steve

but he is not responding to my email

i need my files, think...

what if you are in the same situation...

I would of been sensible enough to have had all my files saved to my harddrive so i wouldnt of got in that situation.

I'd rather you PM eachother than replying up and back. We really would like to be able to help you by providing threads for you to resolve this issue, but we just can't do that for everyone.

Please PM Steve, or email them (I know, please don't say it...)

he has been answered

Steve

This quesiton is for Steve...

You state that it costs you 165 dollars to put that server online and that's why you don't, which I understand. But is it possible for TB/4webspace to send him his files through Email? or has he lost all his data and never to be recovered? thanks.

Steve,

You just inspired me to look for another host.

only if i pay 165$, but i sended him a mail that he can pay my 1000$ if i dont get the files, i am not wrong

he may not shut off a server.

sample 1.: what if my site is ALTAVISTA, **** creditcard declinded, ooh we shutdown the server, nice..

this is just not fair, thats my opinon

i need my files, its just 3 sites, maybe 5 minutes work...

I don't know what 4webspace's contract is like, but most contracts will allow a host to shutdown a server at anytime for nonpayment (many actually let the host shutdown the server at any time for any reason).

I'm not sure if I agree with shutting it down without prior warning. However, I doubt you'd have much hope of ever winning a lawsuit against them on the grounds you specified.

I understand where both are coming from, but hvdm_20 should have backed up all data when he no longer had enough money to pay for his server.

However, I think that Steve will let him have his data at the end. The couple of times I have talked to him, he sounded like a very nice person with a kind heart.

he is nice when he is getting money but when i need my files no, People dont go with ****ty tera-byte

this is the last mail from steve.:
===================================
read the aup as you should have done in the first place, then reread the
billing not we sent you on the 24th that says payment is due on the first or
you will be terminated. then realize how stupid your sounding you didnt pay
for a server in june so you really dont own one , so you also dont own any
files on a server here. then to top it all off if you would think about your
situation you would know if you only made a suggestion on how you would pay
what you owe none of this would be an issue for you

Steve
=====================================

he is just a guy who wants money and nothing more...

Originally posted by hvdm_20
he is just a guy who wants money and nothing more...

So, use a credit card (not debit), have him reactivate your account, tar/gzip your files and databases, move them to your new host..

A few days later call your credit card company, and have them dispute the charges against Tera-Byte and launch a chargeback! :D

Give them your sad story and add that you are extremely unsatisfied with the level of service you received. If you're with a credit card company who wants to keep your business, they'll understand your situation and will probably help you.

If all goes well, Tera-Byte will be forced to refund your money, and they'll be nailed with a chargeback fee! :D That'll teach them to behave with clients.

That's what I would do ;)

Well he wouldnt be in business to loose money would he? If you don't pay your bill and know your not going to be able to pay your bill wouldnt it be wise to of made a backup just before your account credit expired?

I agree completly with what Steve has done, You have had six months to back up your files and you havent. Why should steve run at a loss because you couldnt be bothered backing up your files before your account credit ran out?

What would you of done if your harddrive had failed? and lost all your data? Youd of been without your files. This goes to show you should always backup your files. But i suppose youd of also blamed Steve for that if it had happened.

Why not simply pay for another month service get it restored and within those 30 days backup your files put them on your new server located at another noc and move on.

Originally posted by Technics
Why not simply pay for another month service get it restored and within those 30 days backup your files put them on your new server located at another noc and move on.

First off, I used Tera-Byte for approximately 2 months. I had an issue come up where the RaQ my site was being hosted on would not parse .htaccess files properly. I complained several times about this via phone as well as email to noc@tera-byte.com. My emails and phone calls went unanswered for 2 weeks. Techs over the phone would advise to email noc. This is not good service and support, now is it?

Secondly, from the posts I've read from Steve in this thread, he comes off the same way I got treated. He's not very helpful and/or polite -- specially to a CLIENT! Business is about getting new clients and keeping them happy so they will stay with you. This is a concept Steve is not aware of, or has forgotten. So, you're damn right he should get what he deserves.

On the other hand, most credit card companies understand the concept of keeping customers happy.. :)

The support at tera-byte has only been bad in the last few weeks and what makes me chuckle is that the support got bad once they won the ward from cobalt, its like they have got an award and that award will be enough to bring in new customers we dont need to try anymore.

I agree with what steve has done over the server but i am dissapointed with the way they are approaching tech support recently. I want to know what happened to the fast helpful responses now you get one liners. Correction one support tech still gives detailed responses and i think he's one of the managers thats Steve Lam. Brenda Grunther(sp?) seems to think one line responses are acceptable for all emails and i dont sometimes its nice to have a problem explained but nope just its sorted or we cant do that unless you pay us $50 an hour.

I hope this gets resolved soon as tera-byte are normally outstanding and i realise there is going to be blips.

let it be, i will stay with my old files

but if i can sue them i will..

my layer is checking it, and i am right about 14 days.

its normal 14 days and not 3 days...

==========================================

Steve is telling my that he sended on the 24 a mail, i did not read the whole story, he didt send me a email about payment due, everymonth i did get it and now not.

so now you steve, i want my files and now i have the full rights of it.

you have 2 possible solutions
- Pay my 1000$ for my downtime and server search
- Or give me my files and i dont sue you



<<Admin edit : no need for insults or stupid comments, thank you. Keep a clear head, stay calm and let your lawyer handle this if it has to get to that stage>>

Thanks bc for the comments

i am just pissed off, but i will stay calm now.

thank again..

Well sueing them would cost you more than its worth. But if you have money to throw away go for it. But i dont think threats like that will make any difference.

As a matter of fact tera-bytes automatic invoice system sent emails out early this month.

i didt receive any email from tera-byte

i am not lying about this.

Disclaimer - I'm a happy 4webspace customer

hvdm_20 - If you didn't pay the bill why would you expect any service? I really don't understand that at all. If you had a problem with your credit card you could call/write your host and explain. I'm sure they'd be happy to accept another form of payment or even a delayed payment if they knew up front that you'd be paying.

SepsisNet - what you are suggesting is called fraud. It's illegal in this country. In fact suggesting it might be illegal in itself but IANAL. Call your credit card company and tell them "I'm planning on order a service and using it for a short time and then disputing the charge" and see what they say. I doubt they'll be much interested in keeping you as a customer.

Steeve - perhaps I'm reading this wrong (or don't understand the situation in full) but it looks like your terms state that someone has two months of unpaid time before you pull their server and another month before you delete it. hvdm claimed to only be days late in paying and that you threatened to delete the files in only two weeks. From the AUP on 4webspace

"Delinquent accounts are those that remain unpaid at the beginning of the next accounting cycle, and are subject to a 2% per month service charge (24 % per annum). Accounts that are delinquent for two accounting cycles are put on "accounting hold" their files archived and access denied.

Accounts that are unpaid for three accounting cycles have their files purged "

Since accounting cycles start at the beginning of the month I could see how you could read this to mean you have 1 month and 1 day before it's turned off and an additional month before it's deleted but I don't see it being anything less than that.

Personally I think that 4webspace provides a great service at an amazing price. The fact that they give any tech support with their low price is just amazing. If I were running this company I'd charge an hourly rate for any tech support that wasn't the hosting company's fault. If a client wants support to tar and mail files from a server that was pulled due to non-payment I'd get cash in hand up front. But that's just me. I don't expect Mercedes service at Hyundai prices.

I am completely on the side of Steve & Tera-Byte. I think that it is only fair that if you do not pay your bills, your server is deactivated.

It's also entirely your fault if you stopped paying for your server, and didn't make a backup of your files.

Originally posted by jnestor
SepsisNet - what you are suggesting is called fraud.

Yes it is, and no matter what problem you have, with *any* company, this is a disgusting thing to suggest to someone. :rolleyes:

read the story from jnestor

3 months normal with my 3 days...

after reading the whole posting from start to finish I would have to agree with the hosting company on this one.

Think of it in the case of a mortgage on a house, if you dont pay they take your house and all its contents until you pay up or will dispose of the contents if you dont pay up !!

hvdm_20, YOU are in the wrong, if you owed me money i would personally tell you where to go with your law suit and lawyer.

Non payment of bills is a serious offense and not to be taken lightly, pay the money and you will once again be a happy customer, dont pay them and you get all you deserve, simple as that, you deserve no files, you deserve no assistance, the only thing you deserve is a reply to your billing questions, which from what i can see is what you are currently getting.

At the company i work for, if a client doesnt pay a bill ALL contact is cut off from the client except for the billing department, until the bill says "0" then their record stays flagged as "send direct to billing".

If you didnt pay because of a query and that the company wasnt giving you the service outlined in your contract then I feel for you, but it seems you were happy and just ran out of money to pay the guy!

hvdm_20, you deserve all you get, if anything the HOST should be suing YOU for none payment of bills !!

id be carefull in what action you take, as it might come right back at you to slap you in the face!

i presume its the jokes site you are hosting?
and what you have lost is all of your jokes?

if so then it really does affect my judegment, its a none profit site, not as i thought as site attempting to earn stupid amounts of money.

do the world a favour and a message to the host:

Be a sport and give him his jokes back, i got some good laughs from the ones he currently has up :-)

If it isnt the jokes site, my judgement remains the same, PAY up !!

its

www.humor4all.net (Just a joke site)
www.wasp-development.com (Company site)
www.wasp-messenger.com (Company site)

but its complete down, i have the right at my sites
i just asking that i can get my files back, i need them
i lost everything, every user, every payment i must do, alot, so if i get problems with my customers then i will send them to tera-byte, i will not say anything more...

i am just pissed off to tera-byte read there aup

2 billing cycles is 2 months then the shut the server down
1 more then the will delete the files

i did get 3 days in total, so i am not wrong terabyte is wrong

Originally posted by hvdm_20
... i have the right at my sites...



... and the host has the right to expect proper and timely payment for services rendered. Why do you expect anything else from a business transaction?

When you pay for the services you have already received, I expect that your files will be returned.

Right or wrong don't matter much when it comes to contract law. It's all about within the terms of the contract.

If hvdm_20 is correct in what he has said, then 4ws is not within the terms of the contract. The contract states clearly that if you don't pay for 2 months you get cut off and after another month your stuff is deleted. hvdm claims he was cut off after 3 days. The contract was written by 4ws and both parties agreed to it. The contract is the law. Unless there's more to the story than what we've heard 4ws is in breach of that contract and is vulnerable to a lawsuit.

Now, it's entirely possible that there's more to the story than what we've been told. It could be that hvdm hasn't paid for 2 months. It could be that I'm not reading or interpreting the contract correctly. It could be that there was a different contract in place. I'd love for 4webspace to clarify that here.

I'm sure that hvdm is wrong. He should have paid on time. He should not expect 4ws to perform additional services for him for free when he's delinquent on his bill. He should always have copies of his files, especially if he know he isn't going to be able to pay the bill. He should however expect that 4ws will abide by the contract.

While 4ws has a good reason to turn off any non-paying customers, there's also a good reason to keep them up while a billing problem is resolved. How would you like to come home from vacation and find your site missing because you hadn't updated your credit card info? Errors can happen for a valid reason and 4ws has acknowledged that by putting those terms in the contract.

i have 7 bills where i did pay
i did get them true mail

i will proof it later in this forum that i payd for 7 months in total, last month billing date 1st of this month they didt get the money from my cc and the last one i didt receive at my mail address (email)

so expland this 4Webspace or Terabyte (KEEG) ??

When did people in this world forgot to follow good business policies, ahh ****, I forgot it is the year 2001. Looking at it from a Proffesional manner, this looks like to be a more personal issue bettween the claimaint and host. Regarding if the host ha to give the claimaint his files, that's up to the host.

Personally if I was the owner of Tera-byte, I would rather look at this as a good will and send the claimaint his files, maybe when he has money again, he would re join them, Please put your personal differences aside and give the guy his files.

its plain and simple... the guy dint pay.. he doesnt get what he wonts... 4webspace or any other hosting company is not here to do "charitable" work...

i might sound rude, or abrupt.. but its true...

hvdm_20, dint you know you were running out of money earlier?? the moment you recieved the notice, or realised you couldnt pay for the server any more, you should have backed up your files... they are really important right?

It is pretty simple - he didn't pay

Should 4ws spend time extracting his files and send them? Certainly not. I would expect them to charge for this as an extra service and in the case of a client who hadn't paid I wouldn't give any service unless I had cash in hand. No credit card charges or promises of future payment.

However, as the story stand (and 4ws hasn't denied it) they are clearly outside the terms of the contract.

I'm personally a happy 4ws customer. I'll defend them to the naysayers and recommend them to people looking for a dedicated server. However this issue does give me pause.

If I was ever running out of money I would cancel my account before it came to being unable to pay for it. But there are various other reasons why someone might be unable to pay. And I'd hope that 4ws would abide by their contract if it came to that. (Though I'd certainly do my best to contact them and explain the situation first.)

Let's say your wallet was stolen at the end of the month and you cancelled your card. 4ws wouldn't be able to put through the charge and it would take a couple days to get a new number.

Sure that's not the case here but I'm assuming 4ws didn't know why this particular guy didn't pay on time.

Everyone goes through a tough time through their life, I dont this is a huge thing to send him his files, if I was hosting, I would send him his files. how long could that possibly take, not too long. I mean if if Tera-byte respond time to a support or if there servers are down, people dont ask for their money back for the amount of time the service has been down, to me it looks like a personal fued between the claimaint and tera-byte, there is no doubt about, let me make it clear, I am not taking anyone's side, but its obvious that tera-byte is taking his revenge on the claimaint. People have different opnions, but for me, who is not hosting at tera-bye and even if i did i would come to the same conclusion, so what he couldn't pay, lets act like human beings and give the guy a favour, after all we are human beings not animals :)

I'm sorry, but I don't agree. They shouldn't have to provide you anything if you don't pay. No access to their server, no serving of content and no copies of data. Certainly, there should be a grace period, but it sounds like you exceeded that grace period by not fixing the CC problem.

You should regularly back up data to another machine, and should something happen to your access to the server, or the server itself, you will still have your data.

If nothing else good comes from it, this will be a good lesson in data management.

Take care,

Brian

Originally posted by hvdm_20
Normal a company will send me a mail and if i do nothing they will shutdown the server

its normal 14 days no payment a shutdown

everywhere, but if my files are away after i get another cc, you have a problem so...

its not normal what you are doing now, you dont have any raq3 avaible so you give me 2 days to get another payment cc, how is it possible for my, i did loss 50$ everyday...

you have 2 options...
- wait till i get another cc...
- give me my files back and my mysql databases

anotherwise i will sue you, and i can do it because you cant shutdown a server in 2 days...

If I was instead of 4ws and was thinking about giving him his files, posting on this bord would definitely change my mind. I guess a way you can look at it is, no server, no files!

However.. A few months back I had my creditcard stolen and therefore I was issued a new card. I totally forgot about giving the new number to 4ws and after a few days without even emailing me or anything they did take my server down. When I found out, I called them and gave them the new number and a little while after that the server was back online. It would have been nice if they would have let me know that they're having problems with my card and asked me for an explanations. But, nobody's perfect. They're offering a dedicated server with 100GB traffic for $99/month. You can expect to both keep the cake and eat it.

It seems that everyone has a point which is correct, but why not take a step in the right direction and get the claimant his data. I still think this could be resolved and taken care of, some of you guys are rich out there :D wanna send some cash my way, I am one of the guys that was recently ripped of $27 dollars by tacidhost :D anyways you all have good points, there is obviously the fault on the claimaint side not to backup his data, but please dont tell me that if he would not have backedup data before he knewed what was going to occur, like i said things happen in life and let this not be a sad story for claimant, I have nothing more to add to this.

I'd like to hear [read?] Steve's comment on the breach of contract thing. That in itself seems as it would be the basis for who's in the wrong [or, in my oinion, would make them both as wrong as each other :scatter: ].

the terms of my contract are correct as they are written here. this is how it works though, on the 1st of each month i collect charges for each and every server in the place. if the credit card is declined its retried on the 5th if at that time the card is still declined i disconnect the server from the network. ussually within half an hour i have heard from absolutly everyone that was declined and suspended. in most instances they provide a new card or explain it will take a few days to a few weeks to get their cards ready for the charge and all those people are turned back on. however this case is considerably different, this person said he spent to much on his card so he needed his server turned on to retrieve his files, that was it, no more said. well it all comes back to the free lunch there is no such thing as one. why exactly should i give this guy any more free time than what he has already had? in my opinion i dont think i should. hence i go to the end of my AUP and i use the clause i reserve the right to shut down any server at any time for any reason. as i said there is no free lunch and it is apperant from all his emails and posts to this board he wanted a free ride well the Steve Train only accepts valid tokens :)


Steve

Now that I'm enlightened I suppose I agree with Tera-Byte, but think maybe they should make the details clearer regarding the amount of time a late-payer has before their server is shut off.
*seeming uncertain because I am, by default*
As if there aren't enough opinion posts in this thread anyway.

wow, its a hash life this hosting business.

lesson - make sure you pay bills and CC are up to date!

Seems the contract says they won't shut off your server if they think you intend to pay. You obviousley didn't intend to pay and don't get your services reactivated. Pay him the money for reactivation and get your files. If you were already losing $50/day I'm pretty sure this would have been done a long time ago.

My 2¢ :

If you want a successful business, consider adding goodwill to your list of assets. You can't buy it with any amount of money in the world yet it costs you nothing to give and yet you have so much to gain.

Also, compassion is human virtue but alas, not everyone has it altough it can be cultivated.

Lets say I'm a potential customer and I'm considering two companies to do business with. With everything else being equal, I have to ask myself "Do I want to do business with someone who is compassionate with plenty of goodwill or should I choose the other who isn't?" Trust me, its not a hard choice.

Of course, Steve thinks he is not obligated to give this guy his files but is it good business practice to hold them hostage?

My opinion? Eat the loss and write it off as a bad debt in your next income tax return and give that poor guy his files.

I Didt say i want free hosting, of course not, i did say i will get another cc, but why did you not send me a mail on the first one of this month, if you did i can solve it, now i can solve it at the end of my month...

i have 2500,- in the red, my max.

so thats the problem, my bank did block my cc till the end of this month, and nothing more...

steve i have one question, Backup my files keep them safe till next month, then i can pay you, sell the server to someone else and i will see next month to take a raq4 or some accounts at terabyte, thanks for your eplaining...

I dont know if it is to late to say this, but if you WILL pay him for this month, then why shut his server off. Suspend him till you recieve payment, sure, but if he is still satisfied enough to stay with the service then why fight about. Use a new card and let it go.
my 2 cents:)

Well I guess you can always stay within the letter of the law by falling back on that "I can cancel anyone at anytime for any reason clause". Certainly seems to be outside the spirit of the contract. I'd imagine you'd be vulnerable to lawsuits at any rate.

Personally I think the policy is a bit harsh. Specially if you don't even notify people who's card failed on the first. As we've already talked about, there can be legitimate reasons why someone's card could be rejected. If you at least notify them on the first they could respond if you need to use another card or wait without them loosing their server for a day (or couple hours).

I completely agree with the policy of yanking someone as soon as they indicate they don't intend to pay. And I wouldn't even think of taking extra steps like sending files to them. If someone intentionally uses a service without intending to pay they are stealing. Plain and simple. I'm not much concerned with them but it does seem to me that 4ws's current policy could harm the innocent as well as the guilty.

So, if you are late with your mortgage payment by 3 days, they take your house away?

I understand that if you don't pay, you don't deserve any services. But, if you're late by only 3 days...You can't cease all services.

You'll have to give atleast 5 business days.

You don't 'have' to do anything, nor does 'normal' apply here. I've seen these two words mentioned and aside what I think (which doesn't matter), this is incorrect. The bill is due, fully paid on the 1st of the month, and if that doesn't happen, then you should expect nothing. If that's what you get then that's what you get. Again, I'm leaving my opinion out of this as it doesn't apply.

The mortage analogy doesn't apply well here, as you sign a completely different contract, with specific stipulations and consequences for late payments. And yes, if you can't pay according to the terms, they *do* 'take your house away'.

I don't see the forum being able to solve this issue either way, and we've heard both sides, and plenty of opinions...