one of my servers has been down for over 2 hours ... they have given me about 5 excuses for the mess, but the latest is that:

'we are having an APC issue with an entire rack & are switching in a new one. this should take about another 20-30 minutes'

this was a phone conversation i had about an hour ago. i called them back and the lady that answers sends me to voice mail ....

anyone having similar issues ?

Hello,

Currently we're not having any issues like you mentioned - must be localized to where your server is actually located in the datacenter.

-David

well ... it is going on 3 hours and they will not respond to my tickets, calls, or IM's.

anyone else ?

get on AIM and contact Mike at: csmburstnet

The latency of the past few days has returned again as of now though :(

-David

Did you try the new emergency ticket system? Kinda curious to see if it's any improvement...

No issues here for a couple of days, but my server was down for 5 hrs. on Monday. Never heard an explanation--supposedly they are "monitoring" to see that problem doesn't recur. :rolleyes:

There is a network issue right now:

1 ge-5-0-border.scr1.hostnoc.net (64.191.0.1) 232.341 ms 243.642 ms 247.778 ms

I have actually been talking to Mike, he said they're looking into it, but ATM, Dan hasn't found anything.

- Matt

see if BurstJHwang online, he is good.

Originally posted by bglkk
Did you try the new emergency ticket system? Kinda curious to see if it's any improvement...

No issues here for a couple of days, but my server was down for 5 hrs. on Monday. Never heard an explanation--supposedly they are "monitoring" to see that problem doesn't recur. :rolleyes:

i used the emergency@burst.net and it made no difference what so ever. i suppose that is just the way it is .... the server is back online now, but instead of an apology or a reason or any type of information, i just got:

'server up and running operational.
issue resolved. '

while i am happy it is back up, it would be nice for them to at least acknowledge that they cause some sort of inconvenience.

huh ...

see if BurstJHwang online, he is good.
John is great for server issues, but he's a remote tech, so he can't do much about network problems (and sometimes is not even informed about them). Mike has just sent my ticket to Dan, let's hope this gets resolved quickly.

- Matt

Just noticed this over at the Burst forums. Some improvement, even if tickets are still slow.

-----------------

Malfunctioning power breaker affecting service to one rack. Problem should be resolved momentarily.

SMA
PRES/CEO
BURSTNET

03-13-2003 03:54 PM

RELAX, YOU'RE IN GOOD HANDS!

:laugh:

bglkk - That was only one rack though, now the entire NOC is having a problem.

- Matt

actually i didn't read the last post in the thread, a malfunctioning power breaker can happen rarely (hopefully it wasn't because they over-loaded it though).

burst is probably a good host, they seem to be from what I see anyway.

so sorry for the laughy face , it's just so funny i had to use it though.

:laugh:

Yup, I am.
Ping is 230 above what it normally is.

Yeah, slow. But it sure beats an unpingable server and waiting for a ticket reply that never comes...

I've been complaining for so long, thought I'd try to cut them some slack for once. ;)

my server is down again..

i cant contact them via AIM..

oh god

Day 3..Oh joy...Thankfully not many clients have noticed...Its getting old real quick though...

phactor - Call them for reboots. Also, Mike (csmburstnet) is on right now, you can ask him to reboot. Make sure it's not just the network issue.

I'm usually supporting Burst, but three straight days of network issues, all unrelated? I don't want to say that it's unacceptable, but it is - furthermore, it's not covered under their SLA.

- Matt

csmburstnet dont answer.. as allways..

i'm getting sick of this

Originally posted by mainarea
I'm usually supporting Burst, but three straight days of network issues, all unrelated? I don't want to say that it's unacceptable, but it is - furthermore, it's not covered under their SLA.

- Matt Its just the lack of communication that bothers me...Just tell us straight up that you dont know whats going on but tell us your working on it...

phactor - AIM was not meant for support or reboots, just an extra way to communicate. Did you put a ticket through with emergency priority at the new helpdesk?

- Matt

Originally posted by Haddy
Its just the lack of communication that bothers me...Just tell us straight up that you dont know whats going on but tell us your working on it...

agree..

When they have a problem everyone stop answer.. they just ignore us.

also, they can add more info to their forum

Originally posted by mainarea
phactor - AIM was not meant for support or reboots, just an extra way to communicate. Did you put a ticket through with emergency priority at the new helpdesk?

- Matt

Matt :

I know that aim is not to request reboots. I jut think they SHOULD answer customers instead of ignoring them. If their online, and i think my server is having those power failures, why they dont answer?

this is not normal

I jut think they SHOULD answer customers instead of ignoring them.
Most likely Mike is away from his desk - he said goodbye to me about 15 minutes ago, but never put his away message on. He hasn't answered me since - things are very busy at Burst/Nocster. I think they should put on away messages...

- Matt

i sent a reboot ticket for 6 minutes..

lets see how many time it takes until i got an answer. I agree with you. they should turn away ON when they leave their desks.

This last days has been horrible

64.191.xxx.xxx lagging so bad now. And it is a brand new box. Just get it 15 mins ago. *Sign*

i have to laugh..

csmburstnet leaves AIM and he didnt said anything...

u think is normal? i dont

they are showing a total desrespect for the customers...

cool, burstnet also leaves

shame on this service...

phactor - Cut their AIM service some slack, they're busy with a lot of things right now. Do you still need a reboot? I can call them and get one for you, just PM me with your servername and IP (if I remember correctly, you're not located in the US, so it's not a free call), and I'll call them once I get it (if I'm not eating dinner).

- Matt

i pm you my server ip.

thanks a lot for your help

is very very appreciated :)

Mine is completely unavailable now.

Mine as well. These network problems are really getting old. :/

Sigh same here

my server is up. I dont know if u request the reboot mainarea, but THANKS A LOT. Ur a God :D

my server has been down now for 1/2hr and no one answers my calls for tech support.

this is bullsh*t.....

cool, down again!

one of ours is down too!

People are being routed through amsterdam I'm being told.

This is really odd. The routing keeps changing.

Nobody is answering at tech support, & I can't get through to individual extensions of the people who are there right now. Not a fun day... (haven't I said that the last two days as well? it's getting old....)

phactor - I didn't get through, so I guess they did get to your request without my help.

- Matt

64.191.34.xxx down now. *sign*

How come there are so many shaking stuff at nocster network lately?

64.191.57.xxx gone too.. *urghhh*

64.191.62.XX is also down!

yeeha :(

Thanks a lot matt. Anyway, they dont answer to my ticket. I was said that was a power failure, so i think it was solved? my server is very slow, but that is because of the network issues.

Matt dont forget about my pm regarding the server :)

thanks a lot!

down, down, down = BurstNET

It would be great if we could get some sort of update on the cause of *this* (there have been multiple today) outage.

Freakin great! Again Burst? I just bought another server from you last week. It's time to enhance your network!

their forum / ticket area is also having issues!

Originally posted by theprimehost
It's time to enhance your network!

More like their network admins...Dan just doesn't seem to be able to hack it.

I think people need to chill out a bit. There support has gotten a ton better in the last few days, i'm sure their network is getting a lot of attention also. I can guarantee that if you're having network issues (like myself) that its being handled. They'll let us know what happened when they get done running around like crazy trying to fix it. I'd rather have them fix it first them mess around with telling us what the deal is.

I was told at around 6:00 that they didn't have an ETA, and didn't know what the problem was. Time to call back, it's been 45 minutes....

- Matt

:angry:

Mine is up and down, up and down.

I can understand growing pains, but it is starting to hurt!

Enough is enough :eek:

64.191.4.xxx down too, nothing on Network Status at burst forums...

Originally posted by Matt2001
I think people need to chill out a bit. There support has gotten a ton better in the last few days, i'm sure their network is getting a lot of attention also. I can guarantee that if you're having network issues (like myself) that its being handled. They'll let us know what happened when they get done running around like crazy trying to fix it. I'd rather have them fix it first them mess around with telling us what the deal is. I agree. I'm sure they don't like us being down as much as we don't like us being down.

I think people need to chill out a bit. There support has gotten a ton better in the last few days, i'm sure their network is getting a lot of attention also. I can guarantee that if you're having network issues (like myself) that its being handled. They'll let us know what happened when they get done running around like crazy trying to fix it. I'd rather have them fix it first them mess around with telling us what the deal is.
I've been in contact with Dan during and after each network issue, but haven't been able to reach him during this one. Support is getting better, but the network has had a really bad time over the last few days, & in all likelyhood, none of which will be covered under the SLA. Their SLA means nothing - with the way it is worded, they might as well offer 100% uptime...

- Matt

We have our main server there, which hosts our own website, forums and helpdesk. No clients are hosted there, although it's still extremely annoying the fact they wont reply to tickets, answer the phone, reply on AIM or ICQ and wont provide updates as to what's going on.

Originally posted by rochen
We have our main server there, which hosts our own website, forums and helpdesk. No clients are hosted there, although it's still extremely annoying the fact they wont reply to tickets, answer the phone, reply on AIM or ICQ and wont provide updates as to what's going on.

... as allways

BLAH!

Server goes down at 5:20PM EST -5:45 call in for reboot - lady on phone say ok.

6:20 - No reboot server still down - call back am told "your server is in reboot queue". thinks to self "reboot queue".

6:55 server is still down - They dont answer the phone, they have not answered my support tickets.

These people need to learn how to run a business.

Okay - got some news... it's a major flood attack.
I just found that out, but can't get any further details.

- Matt

Originally posted by Matt2001
I can guarantee that if you're having network issues (like myself) that its being handled.

So what can you guarantee us then in regards to the 3 days of network issues? That tomorrow will make it 4?! :eek:

The fact that issues are arising one after another and very *little* explanation is given afterwords doesn't making me comfortable.

For all we know, your server might be up right now, it's just that 90% of the network is down...

- Matt

I had my main server there, i yanked it out last week.

They dont deserve my business, and I will be pulling my other servers out of there one by one.

They stink!

The whole network is down now I think ...
nocster.net , burst.net , and my server :(

http://forums.burst.net/showthread.php?s=&threadid=162

Heres a novel idea.....why dont Burst host their forums with another provider in another datacenter.

It'd be helpful in times like these.

i just dont know why they dont give us any updates. It only takes 5 minutes to post some info..

at least the forums would have better uptime

Originally posted by BurstCEO at http://forums.burst.net/showthread.php?s=&threadid=162
Currently experiencing a major network flood from multiple locations. Will be resolved shortly.


SMA
PRES/CEO
BURSTNET

I can access the forums and some other sections of BurstNet fine... Most servers aren't so lucky.

- Matt

My server was down for about 5 minutes. Back up now.

Anyhow, i'm gonna change the subject here, but is it just me or has anyone else noticed how vulnerable the internet has been in the last 6 weeks? I mean from viruses, to DOS, to cut wires, to outages, to floods, etc, it seems that we're finally seeing the effects here of the growth of the internet. Maybe its the talk of war, i don't know, or the release of Kevin Mitnick, but it just seems the net hasn't been as stable as it has in the past....but this could just be me =)

Anyone with server up?

mine .. 64.191.47.xxx is down..

This happens way too often- my two servers there are going away - I need at least a half stable company to host my servers at

My server was down for a short while it's back up now though.

OK again at 64.191.4.xxx.

Originally posted by phactor
Anyone with server up?

mine .. 64.191.47.xxx is down.. We have one up.

forum doesn't work for me.
domain doesn't resolve , probably their DNS server is down and you guys have the IP cached.

We have one of our two servers up, I got thru to tech support on the phone who promised to reboot the other one.

I SO want a job with BurstNET, cuz at the end of the day it is quite exciting when things like this happen if you're a network techie! Unfortunately I dont get the same rush being the CEO :P

Server down for 64.191.45.xxx, 64.191.95.xxx and 64.191.5.xxx

64.191.45.** is down for us still!!!

64.191.47.xxx is down here..

This is the worst possible time to be down......... middle of the afternoon and worse of all Googlebot is doing it's monthly deepcrawl. If my sites do not end up in next month's database I'm switching servers. A loss of 1 month's google/yahoo/aol traffic and revenues would devestate me.

Servers back up 64.191.5.xxx, 64.191.45.xxxx, and 64.191.95. Also, now able to reach BurstNet forum.

Total downtime: 1 hr 15 mins -- not bad for a major emergency.

same with me

Nocster/Burst is great!

LMAO

It was the best of times it was the burst of times!

:angry: