How can you all say that Alabanza "holds your hand through the whole process"?????


That couldn't be further from the truth!!!


All i got was 1 single email showing the specs for one single server configuration, and none of the extra fees like nameservers and ala cart were listed!!


They couldn't answer me about mx records, java servlets or modules.


I got no tour or demo, nothing, now they expect me to lay down the money!


How the hell was that "holding my hand"??!!


And i have contacted 3 reps there now, all 3 sent me the same email with 1 server config and no prices for the extras....nobody helped at all.


I know nothing more than i did before i filled out their forms, emailed 3 reps and talked to one on the phone.


How can you say they are so helpful?

Generally when you lease a server from them they ask for the main domain name and set up the nameservers on the machine. (And actually, I wouldn't say that they "hold your hand" through the entire process, something I've seen bandied about quite a bit.)

The rest - well, I guess it depends on the salesperson you spoke to and what sort of specs are on the box. We had a great experience, start to finish - the few questions we had after we poked around and set up a some things ourselves were answered quickly and completely.

By the way - if you have access to the KB, setting up servlets is in there (just checked, it's number 178).

What you should do is contact the salesperson you were dealing with, and also get in touch with new account support, which is a different address than regular support for the first month.

Cheers.

------------------
Annette
Hosting Matters, Inc.
http://www.hostmatters.com

I hope you also know that they will never upgrade your ram, i practically begged them to let me upgrade the ram on the server and they could charge me whatever they want, and they just won't do it! Even a year or two from now, they assured me that they will never upgrade any of the servers.


And they only lease the 2 servers now, that 550 Mhz/ 512 Ram one, and the RAID plan, so when you outgrow the small server, you only have 1 choice, the RAID plan.


I can't believe so many people are here praising how easy they make everything, and they've done nothing for me, won't even add ram, what kind of plan is that?!

I have servers with several different companies including Alabanza. I can tell you Alabanza is becoming a pain in the a**. They act like they have so much business they don't need new customers anymore (As Greg pointed out). If you are just starting a web hosting business then go with VDI. Although I don't have a server with them yet, they seem to actually care about their customers.

Plus, Alabanza support sucks! You have to get past 2 levels of support in order to get to someone who actually knows something about the server. Level 1 and 2 seem to only know how to point a mouse and use their control panel. Support request remain open for 24+ hours now and usually the reply is "we are looking into it". Then you are luck to get a reply back to that in 2 days.

Their network is also not that great anymore... I routinely get better results from my server at Catalog.com or even Dialtone.

This is yet another example of a company getting too big and losing site of how they got that way... The customers.

Best Wishes,
Scott

VDI Definately cares about us customers , granted their not staffed 24/7 just yet, I easily had the VDI owner @ my server console within minutes after my page and he stayed for a good hour as we trouble shooted some kernel problems with a customers box . They have been totally awsome lately. Plus they just keep getting better.


They are great :)

Feel free to look me up for a chat scott if you have any questions about VDI :)




------------------
Sincerely~
Daniel Pearson
UltraSpeed USA
http://www.ultraspeedusa.com
AIM: UltraSpeedUSA
ICQ: 7021831
Email: dpearson@ultraspeedusa.com
Phone: 1-205-785-1872

I like Alabanza very much but I'll validate the concerns here! A level 1 tech knows that e-mail magically appears to another person, level 2 can verify a problem exists, some special tech has to fix it and that can take some time. It is a pretty pathetic set-up and one we've complained about to them several times. The most recent upgrade (today) took us down - but - every NOC has problems. Pick your feature list and go with that NOC. Alabanza has some work to do like any NOC - sometimes they are more pathetic -like today.



------------------
Chris Marks
KBS Web Hosting (http://www.netfronts.com)
http://www.netfronts.com

We must be living charmed lives, then, as we've encountered none of the problems mentioned by others. Of course, I've never experienced any problems with Network Solutions, either...

------------------
Annette
Hosting Matters, Inc.
http://www.hostmatters.com

For those of you wanting to bad mouth Alabanza about the down time today. It turns out that the servers were not down, MAE EAST was down. If you look a their stats, they had a big drop in bandwidth (from 2GB+ to about 1.6GB) which caused backups and timeouts. Maybe your server went down, but ours kept on running.

As for Greg and his comments, I never had those problem. I talked with Ed Eng and he sent me the same e-mail you got, told me about the demo control panel and more. Once my server was up and running, I got a call from their "new customer" support team. Then a month later, I got a call from their follow-up sales team asking how things were going.

I'm not saying that they are without faults, but I've never had a lick of problems. As for their level 1 support, here is a quote from them about Java Servlets (so they all can't be idiots, as you say);

"Evening, just need to have java installed to run the servlets. There is a KB article #178 will step you through installing java servlets.

The current versions are as follows:

Apache module/JServ version = mod_jserv.c, jserv 1.05b
JDK = JSDK 2.0
java server kit (a development toolkit) = jsk117_v3

If you have any further questions or problems, please contact us and we will be glad to assist you."

I'm with Annette, we must be charmed as well, we've never had those problems. Just so you know, they say they charge you $10.00 for each nameserver, but we have about 6 now and I haven't been charged for a single one. Same goes for the ala-cart, they say they charge, but no bills have come my way yet. My suggestion is the same as Annette, call them and ask for someone else. Ask for Ed, he helped me.




------------------
Mike Astin
WebAuthorities
http://www.webauthorities.com

They changed from having multiple server configs to having just 2. I agree with this point, they should have more options for uprading.

You can host sub-domains. Each sub-domain uses an IP (they call them CP's). Who are you talking to and what questions are you asking?


------------------
Mike Astin
WebAuthorities
http://www.webauthorities.com

I can vouch for Ron - he's a good guy, and was our contact when we started leasing. Every person I've spoken to or emailed at Alabanza has been friendly, helpful, and knowledgeable. Although I would like it if sometimes they were a bit more verbose about things (for instance, we had an IP binding issue which they resolved, and that I would have liked a bit more information on), overall, the experience has been a good one.

------------------
Annette
Hosting Matters, Inc.
http://www.hostmatters.com

[This message has been edited by Annette (edited 07-20-2000).]

Ron, I did ask about all my options, i was given 2 server configs and no choices to upgrade them.


I will admit Alabanza is one of the top hosting providers, but for years i've been hearing everyone saying that they have lots of servers to choose from and they walk you through everything, i got neither.


I always hear about "tours", "walkthroughs" and "demo's", but when i phoned i was offerd none of these.


Today i asked about having multiple domains so the people who wanted a sub-domain would have a choice, this is what i got:

"Each domain is assigned an IP through our Domain System Manager, so you can't host subdomains."


I can't host sub-domains?! How come everyone else i know at Alabanza can host sub-domains (superior-host.com / jrc-hosting.com / hostcaters.com), but i can't?


And Alabanza says they charge $5 per nameserver and $10 for ala carte, yet i know many many people using them and are never ever charged.

So are they free or not?


See? This is exactly what i mean! Confusion between the ranks.

Hi Ron,

I am not an unhappy customer, I was just wanting to upgrade the ram, not configure anything at all.


About the prices, sorry about posting any of the prices, I actually posted a couple days ago on the other alabanza post as to why you guys didn't list prices, then i'm stupid enough to talk about them.


I blame my merchant account, they are driving me crazy...for anyone here...stay away from InternetSecure! hehe


Since the last post, he has explained to me that i am allowed sub-domains, i was wanting to park additional domains on my account so clients would have a choice of top level domains when choosing their sub-domain (if they want the sub-domain plan).


I won't post here who i've been talking to, because that is not public info, and he has been as helpful as a saleman can be, he does find out the answers for me.


I guess after reading posts for years and friends emailing me about how you guys take your clients on tours and demos and everything, i was disappointed, but I ASSUME that i would get a demo and tour of everything AFTER i sign up?


And i am actually two client's client, but want to be a client LOL

Ok ...I guess I will jump in here and try to be as fair as I can to everyone...I have been with Alabanza for 13 months now...
Alabanza in my opinion is still the best all in one hosting solution on the market today..period ! Growing pains I believe have allowed certain people to fall through the cracks. Certain sales people are better than others...Ron has been great for me and I know that Annette will agree.

Lately they have consolidated their server packages to 2 choices. They used to have about 6 or 8. They changed all of that and I found out during my last upgrade. My number of accounts I could have went up x 5 but my price only went up 50%. In my opinion there is no reason why they need more options. At just cents a domain who can complain . I know price is not everything but I think you get just about everything with Alabanza. Who else hands over a better solution? WHO? Yes the network goes down, yes things break, don't they everywhere.?? Have you ever called the support line and got a busy? Not me ,,,I call 2 times a day sometimes...even at night. I even get call backs..

As far as upgrades...First let me say that they don't have boxes like skynetweb...or junk cobalt ash tray rack crap like Dial Tone...you know plastic home made junk thrown on a particle board Wal-mart metal storage rack. They are industrial stuff with no corners cut. I mean serious stuff. I have visited the same day as my upgrade. And no they didn't throw in more ram. They yanked my drive and put it in one of about 20 new backups in another rack. It was down for 1 minute...new box with new specs. That fast...and if a failure were to occur that is exactly how fast they can fix it. That is exactly what they will do to upgrade you. If you don't fit the box specs you are looking for then you may not get what you want right away. They are simplifying what they offer for the benefit of all of us...first class operation ! Go see it..barge in and ask for a tour. The guys at the noc are great and will show you around.. I drove for 6 hours to see it and came home with a grin on my face. This was 3 months ago.

Now I have had some times when it took 24 hours for a "We are looking into it" CALL them...say let me talk to a tech and stress the situation. I have also had support requests answered in 1 hour with a solution.. I only have one little server and can get anything they and I know I deserve. You don't have to be mean and nasty just firm ! Ask for peoples names...ask how things work...ask ask ask. Once you figure them out and how the system of support works things will go better. Also when you have problems you will learn to fix your own blow ups. I have. And most of the time we or our customers have destroyed something you will need help with.

As far as levels of support...some of the level 1 staff has been there 15 minutes and are just figuring out how to use the phone...everyone has a first day..That tells me that they are expanding. That is good! Some level 1 people there could build their own Linux distribution and do it with their eyes closed. Why...maybe they have to be there a few days before the promotion. Level 2...well I have my favorite and Ron knows who that is. She has single handedly almost kept me from giving up on the business all together. She was Level 1 and I was one of her 1st walk through she did. I got my walk through...4 of them..I am a little slow I guess. Maybe I cheated some of you out of yours. Sorry...need one I will do it..call me..I will bill Ron..HAHA

Now for the sub-domains...someone mentioned other Alabanza clients. Well I know about this pretty well. Everyone calls a subdomain something different. We have several options he can offer...as do all of us ,....call them what the hell you want.

You can give a customer a private FTP account on your domain like http://domain.com/them (folder) Do it FrontPage also. It uses the same IP address and costs nothing extra. You can't point a domain in DNS at that folder. You can do it using PHP index and a simple script if all the other domains have been parked on the master domain. (pointed in DNS)

You can have http://them.domain.com ...this saves them a domain name but it will cost the Alabanza client a cp and IP. You will get the cp and even the mail will work to account@them.you.com. It counts. Parking is free...vdns or not.

As far as cart and NS ...I am pleased.. :}

Smooth out the rough edges guys... it is worth it...dig in and learn all you can and you will find that you can run what you want, how you want for the most part..show them you know what you are doing and they will help you if you ask the right people there. They are like anyone else...no one there knows everything and there are different ways to do things on the server and different people call them different things.

As far as complaints I have some...Ron knows...but they get better and they listen ! Ron if you read this let me know what you found out today....

Good luck to everyone ! Especially those having trouble with any provider they may be using..and to Annette who I have heard has been through some of the biggest hosting nightmares ever..Good luck to you !!

Good night all !
Paul Mathews
Wise Source

[This message has been edited by rpmws (edited 07-21-2000).]

huh?
i have server at alabanza and i was never told about any nameserver charges >:[
is it true?

me neither...ever seen one on your bill?

not yet hehe ;]


i hope i wont though... because i have a lot of resellers with their own ns...

See? That's what i mean....Since your all bringing it up now....I have talked to a few people there and asked specifically..."Do you charge for nameservers?" and "do you charge for ala cart?"


The answers were always "yes, $some_amount/month for ala cart" and $some_amount/month for nameservers.


Now, i don't mind the way it seems to be going now.....BUT....what if i get 100 clients using nameservers or ala cart, then they decide to kick in the fees?


The fees are also listed in the older price list. So this leaves me confused, there is no sense in me phoning and asking again because i should get the same answer.


I am to paranoid to use these things and not charge incase alabanza decides to start charging like they say....but if i do charge i will cost more than all my competitors using alabana because most seem to give them for free.


I do know others on alabanza that were also told by ron that they charge $some_amount/ month for ala cart.....but will not mention him/her at this time.


I would just like to know for sure so i know what to charge, or what not to charge.

[This message has been edited by Greg (edited 07-20-2000).]

Greg......relax man...you will be fine..keep selling at the price you feel is fair. If they hit you for the Alacart later then look at your contract an what you signed.

Make your point..If this does happen there is a hundred carts that are out there. Alacart is based on some free scripts anyway. You will see the refrences in the code of it.

Make your own and call it Greg-a-cart.. Offer it free...be different the teh rest need help with the automated setup ...do some reading..I am working on mine now and plan on offering it as an alternative... put the zip on your site support page and let people drop in the cgi's and set permissions in the file manager. I found a few that even used the mySQL like the alacart.

Relax...man take it from me you will be ok.. alacart is pretty good though...

You're right, Paul - I dealt firsthand with the worst host, bar none, on the face of the planet. But, on the other hand, if our hosting experience had been better, we probably never would have gotten into this business.

As far as Alabanza goes: I'm sorry that your experience has not been that great (pre-sales), Greg. But, as Paul suggested, the only way to get the information that you want is to continually ask until someone comes up with those answers - same as anywhere else.

I wouldn't mind touring the NOC, to be honest. Maybe I'll have to schedule my vacation so we can go up there and look around. :)

------------------
Annette
Hosting Matters, Inc.
http://www.hostmatters.com

Annette...I would like to know if you have any knowledge on how to add a "subdomain" I am not sure what it means and only know about the ways that I mentioned in this earlier....

Any hints or clues for me...it is dedicated IP only right?

Thanks,
Paul

[This message has been edited by rpmws (edited 07-21-2000).]

Forgot to ask Annette...have you reached half full yet on that super screamer deal I know you got? It has taken me 6 months to get about 65% there but almost all are happy and only 1 or 2 have left..one gave up all together on the web. One left for ASP on NT.

Just curious how you are doing?

Paul

im not Annette but setting a subdomain is the same way as domain...

host.com -> xyz.host.com

the only thing that sucks is that it will use up an ip...


-bg

yes I thought so...just trying to figure out if there is another way..

Thanks !
Paul

[This message has been edited by rpmws (edited 07-21-2000).]

Why don't they just advertise their prices/specification like every other dedicated server provider does, none of their clients have a problem with it. The problem is with Alabanza is that when you request pricing they quote you $20 per gig over the limit, which is mad, they are of course expecting you to negiotate with them to something like $3,$4,$5, at the end of the day you don't know if your getting the same, better or worse than everyone else, they could be making a mug out you... So whereas with DN you can go to the site get the server prices, get the bandwidth prices ($3 per gig) etc... with Alabanza you can't you have play a game with the sales people....

Ok, I know that this isn't staying on track, but.... I have Alabanza as well (but most of you probably know this). Is there a way to do a redirect without using a cp? IE: point john.com to mike.com/john.

And yes, when you setup a sub-domain, you loose a cp.

Wait a minute, you mean to say people got quotes for bandwidth overages for $3 - $5. Well, time for me to e-mail Monica back =)



------------------
Mike Astin
WebAuthorities
http://www.webauthorities.com

Originally posted by Annette:
Maybe I'll have to schedule my vacation so we can go up there and look around. :)

How can you tell a true computer geek? They plan vacations to data centers :) Heh heh!

Annette's Kids: "Mommy, can we go to the Grand Canyon this year? Or maybe see the national monuments in D.C.?"

Annette: "Not this year Billy, mommy wants to check out a NOC. It will be fun, you'll see!"

*wink* and *smile*

onto other things...

If you wonder why Alabanza doesn't post exact figures, then you haven't been in sales or bought a car. Sales isn't about offering the lowest price you can offer the first time. You start high and IF NEEDED, go down to the lowest price you can. You may not like it (and it may not be how many hosts offer servers), but that is common practice with just about everything sold.

Did you know I got peppered turkey at my grocery store for $4.99/lb. ? The deli wanted $7.99/lb. (marked price) - and I just asked if they had any specials for me. Want to bet the next person who bought peppered turkey bought it for $7.99/lb. ???

(Do you see my point?)

I find it very hard to believe that you can get bandwidth any cheaper, because i asked if i could get a deal on 100 Gig blocks of bandwidth, and was told "no"

I gotta say that I have never been able to get them to agree to a price break on anything but an upgrade fee maybe..They don't post prices because they are protecting their current customers... If you were buying from one of Alabanza's clients and saw a trace you could easily go to the site.."Get your own web hosting business for just $$$." People can figure that our pretty quick. It is mainly for the resellers. I have emailed sales several times from different profiles and get the same price every time. When I signed up I got that same price...It stayed the same until i upgraded tothe new package and the price per cp went way down. That price hasn't changed on me but the price went down for their new clients . Ever bought a computer to find something better a week later for less money? Well the difference is that you had your computer a week sooner than the next guy. If you sit on it and complain it starts to get to you...If you face the facts and get on with it and learn about their new stuff when needed then you will be alright. The thing about Alabanza if they tell you something they will back it up. 10 gig runs me 140 sites in a month...if you use more than that then you may need to charge more for your sites. Don't worry about signing up and getting overbilled...It just isn't gonna happen. These guys want you to stay and do well...and they will do what it takes at the same time. I can also say that they want you to be serious. If you email them 100 times about price only then they know that price is the only thing you are thinking about and that is the wrong way of thinking about Alabanza...you can't put a price on what they provide because no one else provides the same thing for any price. You get so much more.

And hell no I am not working for them...they know that I complain daily...but only to push for info and ideas and to get some simple issues resolved. They aren't perfect and neither are any of us. You can start your web hosting business the hard way and do fine with a few hundred accounts..or you can go with a real solution and run over 1 thousand accounts all by yourself and even keep the support up to par. How can you price that? They want you to call because you need the whole story before they tell you the price. I would be willing to bet that people already doing well with them would pay twice the price if they had to....for me they have dropped their prices and improved at the same time...who could ask for more?

Paul Mathews
Wise Source

[This message has been edited by rpmws (edited 07-21-2000).]

Now if you guys would install some rides... midway roving country fair types. Something we can stick our wives on while we spend 4 hours drooling. My girlfriend gets twitchy if I spend 30 minutes at CircuitCity, I can't imagine she'd have the patience for an afternoon at the NOC :)

You should have seen my wife...in the NOC. I first told her "when we get there now it will only be a short while and you can wait and I will be done..." Well when I saw the place and got in to the actual "NOC" my wife knew she was in for a long day. I looked at her with my tongue on the floor and said go home without me if you have to...so she sat down and started a conversation with one or the controller guys while I tried to unplug all my competitors boxes without being seen....and after 7 hours of slobber and "Oh my Gods" Ron kicked me out...he said it was past his bedtime huh Ron?

You guys have a great idea about the rides...how about a ski lift over it with a tour guide?

LOL....
Paul

Originally posted by rpmws:
I looked at her with my tongue on the floor and said go home without me if you have to...

At least we know that Alabanza has clean floors now :) Yeeeek.

I was walking around like I was catching flies in my mouth but there were none..slobbered all over the routers..may explain a few small resent glitches..

Yes it is pretty clean in there...you know they even gave my wife and I a Coke to drink. it helped get my mouth closed again. Hey that reminds me Ron owes us a lunch !

I just love all that gear neatly put together in racks looking like something I would build if I had a million to start it with...really a first class operation. You should see it !

Paul

oh yeeeeaaaahhh,

you know you're addicted to linux when you spend your vacation at the "Ottawa Linux Symposium". Just got back yesterday. Met Alan Cox from RedHat, Miguel Icaza from Helix Code (founder of Gnome project), etc.....

Subdomains are set up just like domains on your DNS server. I set mine up with unique IP's. I don't know if you can set them up using shared ip's but I don't see why not.

As for redirecting you can easily go into httpd.conf (if you're using Apache) and change the document root of the domain you want to modify to which ever directory you want it to point to, AND in the "Address" window in your browser it WILL show the domain you typed in and not the actual path on the server. I have set both subdomains and domain redirects up on my server. Now, I don't know how Alabanza works so I might just be making you jealous if you can't do it.

I'm still trying to convince my Girlfriend to take a trip to Ft. Lauderdale to visit the DI NOC. It would be a 28 hour non-stop drive. Any suggestions?


:)




------------------
"I AM!"

I'm still trying to convince my Girlfriend to take a trip to Ft. Lauderdale to visit the DI NOC. It would be a 28 hour non-stop drive. Any suggestions?

Drive 7 hours, let your girlfriend drive 7 hours, then stop in a rest area (or hotel if you want to spend the money) and sleep for 6 or 7 hours, then drive 7 hours, let your girlfriend drive 7 hours, and you're there.

I've done that trip many times (not visiting DI, of course - just going to various spots in Florida), and trying to do it all in one go is *not* pleasant. I've done that a couple times, but it's a *lot* easier to stop (and, depending on where you're coming from, it's *not* expensive to stop - once you get into the Carolinas or Georgia (for me, since I'm coming from New England), a hotel room is only about $23 a night - major bargain compared to the $45 we pay around here.

Good luck,

Jason


------------------
Jason Ellis, CEO
Hosting Solutions, Inc.
www.windowswebhost.com (http://www.windowswebhost.com)
Now offering Fully Managed Servers!

Good advice Jason. You're not too far from Montreal then, which is where I am from.

I'll have to wait for my next vacation though.

Off topic, sorry. :)



------------------
"I AM!"

(Catching up, been out of town..)

Chicken, I don't have kids, but we do have cats. Don't know how thrilled Alabanza would be were we to show up and let the cats take a look around the place. Nothing like explaining to clients that the server crashed due to massive intakes of floating cat hair.

Subdomains: there's an easy way to set them up within the Alabanza system - add them just like any other domain. This sucks up an IP address and parcels out some space, but it's useful for, say, a host's support center (this is what we did with ours - created a special package and assigned our support center to it).

There's another way to do it as well, but only if you're comfortable with dealing with Apache's httpd.conf. Park the new domain/subdomain against an existing domain. This will add it to the /etc/hosts file and create a newhostname.com.b or subdomain.yourdomain.com.b file in /etc/named.

Go to /etc/httpd/conf and back up your current httpd.conf file. You can then edit httpd.conf:

Find the <VirtualHost> entry for the domain against which you've parked the domain/subdomain. Right before this entry, add

NameVirtualHost IP_address_of_parent_domain

After that <VirtualHost> entry, add a new one, like this:

<VirtualHost newhostname.com>
ServerName www.newhostname.com (http://www.newhostname.com)
DocumentRoot /home/username/domainname-www/subdirectory
...
</VirtualHost>

Note that you may have to use the IP address instead of newhostname.com in the <VirtualHost> entry for the new domain in order for it to work. You may also need to add a ServerAlias line:
ServerName newhostname.com
ServerAlias www.newhostname.com (http://www.newhostname.com)


You can keep all of the logs for the new one the same as the original domain if you like. Then reload httpd (generally /usr/local/bin/httpd.reload). You may also have to remove # from the newhostname line in /etc/hosts.

Once that's done (and assuming that the domain is an existing one that has already had its nameservers pointed to yours), requests to http://www.newhostname.com will go directly to the DocumentRoot you specified, and all links should be drawn from that subdirectory. There seems to be a bit of an issue with trying http://newhostname.com when using virtual nameservers, but this is inconsistent and I cannot recreate the problem 100% of the time.

No additional IPs needed, and you can carve up large spaces into smaller ones if you want to do so for your clients.

If anyone wants an example of this, let me know - this would probably be better done via email, as I don't know how Matt feels about us clogging the board with tech stuff. Please be aware that I am digging out of non-support related mail and you may not get an immediate response. However, if Matt doesn't care, I'll post a snippet example here.

------------------
Annette
Hosting Matters, Inc.
http://www.hostmatters.com

[This message has been edited by Annette (edited 07-24-2000).]

That will work I just tried it and forgot to remove the comment out and restart, pulled hair out, but it is time consuming...I am on an Alabanza box also you know by now. At the cheap cost and advantages of a whole account the dedicated IP way... it may not be worth the time. For some of you guys with 16 Ip's and 2000 sites I guess you have mastered it by now...

Gone for tonight all.
Paul
Wise Source

Time consuming without automation, yes - but those folks who use shared IPs generally have an automated way of adding new hostnames. I'd prefer not to add new hostnames this way, and don't except under special circumstance, as it can be a real pain to get things functioning properly. Under Alabanza's system especially, if you misconfigure, your clients many not be able to get to their control panels by IP and/or by www.theirdomain.com/menu, (http://www.theirdomain.com/menu,) so after making a change like that, it's always better to check the one you're changing as well as a couple others at random.

------------------
Annette
Hosting Matters, Inc.
http://www.hostmatters.com

Hi Annette,

I would really appreciate it if you could email me an example...and any other examples, tutorials and manuals you wouldn't mind also :)


Can you recommend a good book or two that covers this domain and server stuff? I would like a book that covers sub-domains, config files like CNAME,A,MX records and all the other stuff that's good to know.


Thanks :)