I recently switched from ***** to Aletia Hosting. Let me begin by saying the personell at Aletia seem to be top notch . . . when you can get a hold of them. Since I have been signed up with Aletia I have experiencing an outage of my website at least 1x/week. Each time has been verified by tech. support and each time the aletiahosting.com site has also been down.

In fact, as I am writing this post, my site and their's has been down for over an hour (currently 9:57 pm EDT site down at ~8:50pm).

Has anyone else experienced these types of problems? Although ***** was terrible to respond when problems did happen, I had very few problems over the 3 years I was with them. Is the downtime I have been experienced normal? Is it acceptable in the industry?

Not looking to flame, just looking for GOOD, KNOWLEDGABLE advice. This is not a bandwagon so don't bother jumping on.

I know they use BurstNET who is having a downtime issue now...

Yeah, two of my sites are currently down -- and another site I recommened to move to Aletia last week is down. Aletia's homepage is down also.

I haven't been with them very long. So far, I've experienced more downtime with Aletia than my previous pricier host, but it's still not been very much time. This is the longest outage yet -- I've noticed about fifteen down minutes per week. I'm not very happy tonight -- because everything has been down for nearly two hours now. But their support is fast and friendly, and they offer great packages.

So I'm still a fairly happy customer -- as long as this kind of downtime doesn't seem chronic. Fifteen minutes here and there I can live with. Two hours here and there -- that's another story.

Everything's back in action now.

Things seem to be back to normal but we'll continue to monitor the overall situation. For clients who have been affected by this, we will be taking precautionary (and quite possibly drastic) measures, which will be announced via our client mailing list. Apologies for any inconvenience caused to anyone who's been affected by this.

Mark Vockler
Aletia Hosting

We have verified that this was most likely due to a network problem as Timothy had suggested. More information is available at:

http://www.webhostingtalk.com/showthread.php?threadid=12049

Mark Vockler
Aletia Hosting

Thanks for jumping in and addressing concerns.

Thanks for that Mark. Please keep us updated. Could you possible send us emails when the network is down (to an alternate addy then out @hostedbyaletia.com addies? Thanks

We will do so to the best of our ability. Though as you'd probably agree, we certainly wouldn't want things like that to happen too often. :(

Mark Vockler
Aletia Hosting

Yes they are experiencing network problems

Things have been hairy off and on all day.:(

Actually, Saturday was the longest stretch of downtime in the past month -- today has been the yuckiest day in terms of speed and errors.

Been having problems on my end also. Seems the MySQL is having constant problems. I can only help that things get cleared up. Overall I've been happy, but too much downtime can get to be rather inconvienent for myself and my site guests.

Originally posted by Faust
Been having problems on my end also. Seems the MySQL is having constant problems. I can only help that things get cleared up. Overall I've been happy, but too much downtime can get to be rather inconvienent for myself and my site guests.

A few accounts on the machine that you're on are utilizing excessive resources and overloading the server. They have already been warned either via email or via ICQ, and have acknowledged their receipt. We have also suggested that they obtain dedicated servers for their needs.

We're monitoring the situation and if the overloading continues to occur over the next 24 hrs, the relevant account holders will be notified and have their accounts discontinued immediately, as they have already been warned several times.

Mark Vockler
Aletia Hosting

Well, anything using CGI on my two sites -- plus the other site I brought over -- is still acting yucky :(

But the sites proper are running OK.

Originally posted by Abby
Well, anything using CGI on my two sites -- plus the other site I brought over -- is still acting yucky

Abby: Send us a more detailed description of this to support@aletia.net and we'll check it out for you. Remember to specify the domain for your account.

Mark Vockler
Aletia Hosting

:bawling:

Again?

It's running again -- a very frustrating week, though.

:)

As we're primarily concerned with providing quality service to *our*
clients, we simply cannot tolerate the level of downtime that has occurred
over the past weeks.

As such, our management has made a unanimous decision to begin a move
process for our clients to another facility with better support and
connectivity.

YAY!!! Thanks.

I just talked to them and they are going to NAC.net <<correction, I wrote NAC.com :( >>

Aletia is at Burst(?) now?

BTW, that should probably be NAC.net up there, yes? NAC.com, while well regarded for some things, does not offer hosting-related services, IIRC.

Originally posted by Annette
Aletia is at Burst(?) now?

BTW, that should probably be NAC.net up there, yes? NAC.com, while well regarded for some things, does not offer hosting-related services, IIRC.

They do seem to currently be at Burst.


Name: AletiaHosting.com
Address: 66.96.213.4


tech@ns1:/usr/home/tech >whois -h whois.arin.net 66.96.213.4

Network Operations Center Inc. (NETBLK-HOSTNOC)

Huh -- Aletia's homepage is down -- as is one of my sites. My other site is fine -- the one that was moved this week. Been down for nearly two hours now.

Yep, my site is down too :( Anywho.......

www.aletiahosting.com still down? anyone here receive any reply from them?

Not a peep. Seven hours and still counting. :eek:

Yet it's not every Aletia site.

looks like they are on Nac.net

06/24/01 01:54:21 Fast traceroute aletiahosting.com
Trace aletiahosting.com (209.123.141.4) ...
>
>19 209.123.141.4 141ms 110ms 160ms TTL:236 (No rDNS)

It should have been up and running again for a while now.

Sorry one of the machines froze for some reason and we're looking for the cause at the moment, but it looks like it's most likely due to someone having utilized excessive resources on the machine that you're on thereby causing the machine to freeze. :mad:

Once we're fully settled in at the new facility and our 24/7 auto-reboot system is installed in a few days, we should be able to eliminate such problems. Hang tight everyone.

Mark Vockler
Aletia Hosting

Originally posted by Mark Vockler
Sorry one of the machines froze for some reason and we're looking for the cause at the moment, but it looks like it's most likely due to someone having utilized excessive resources on the machine that you're on thereby causing the machine to freeze. :mad:
Keep an eye on the memory. Make 'top' your main tv channel for the next week or so. We recently had our server experience memory problems due to "excessive resource use." We increased swap to temorarily fix the problem. We ordered RAM right away and installed it as soon as we got it. The server has been running like a dream since then, with the exact same "resource usage."

Just something to consider. Good luck with the server. I spent a good deal of time tracking down the exact problem and making sure it didn't happen again while we corrected it. Don't overlook any rocks :)

Thanks allera, we're definitely taking a good look at this. We're ordering extra memory as well to provide more breathing space.

We've been getting quite a few "resource-hoggers" recently, and feel bad about having to turn them away after just a month or two with us, but most of them really don't seem to be aware of how CPU-intensive their sites can be.

We're still thinking about whether to implement some kind of software-ban policy to avoid such incidents. Most accounts aren't resource hogs at all even though they may be using software known to cause problems when usage hits the roof.

I'm also trying to analyze if the way our packages are structured could have something to do with this. We may be attracting the wrong crowd, so to speak. Doing a restructuring of plans can be a really major thing but if it will benefit the majority of our clients, we should consider this.

Any views on these?

Mark Vockler
Aletia Hosting

Originally posted by Mark Vockler
We've been getting quite a few "resource-hoggers" recently, and feel bad about having to turn them away after just a month or two with us, but most of them really don't seem to be aware of how CPU-intensive their sites can be.

I'm also trying to analyze if the way our packages are structured could have something to do with this. We may be attracting the wrong crowd, so to speak. Doing a restructuring of plans can be a really major thing but if it will benefit the majority of our clients, we should consider this.

My suggestion would be to move resource hogs to servers that are less strained. If you don't have those servers, you're kind of stuck with two options: suggest to them dedicated servers (they probably won't like that) or turn them away.

If you are careful with turning them away, you will keep that customer happy and they may host other smaller sites with you and look elsewhere for the resource hog site. They may also continue to recommend your services to others that have not-so-demanding sites At the same time, the rest of the customers on that server will be happy as well because their pages and scripts will load and run faster. That's a win-win situation in my book. Sure beats the pants off of those hosts who shutdown sites and terminate accounts without prior notice.

As far as your packages go, you offer great deals. I wouldn't change them much. If it were me, I'd charge a bit more for the packages because servers and support cost money, not only bandwidth. That's just me though, I don't know what your business strategy is. :)

Good luck to you and we'll all be here if ya need more help.