Anyone think they have a decent welcome e-mail? (And willing to share it? ;))

Writing a new one and want to see how some other people do theirs. :) I will be posting our new one as a template for anyone who wants to use it when I am finished.

Thanks

welcome, as when you get a new client and you are giving them their login info etc...?

Yes that is what I mean.

dear *primary officer*,

Thank you for becoming a customer of ****. We know our company can provide for all of your **** needs. Enclosed please find the following information:

login:
websites to do that
domain name

Again, thank you for becoming our customer, we look forward to serving you. Feel free to contact us with any questions you may have.

CEO
company inc.
contact phone, contact email.


theres a start, build on that. hell, do it right here so we can all share in the glory of community. I hereby license this welcome letter under the gNU open source agreement or some jazz like that.

Maybe go to PHPManager and take their welcome letter?

They have quite a nice one actually, try their demo --> it's there.

so do you use HTML or TEXT for your emails? Is it safe to finally assume people use HTML compliant email readers??

i'd love to make mine look nice and purty

We use the generic phpmanager email

<?php

mail("$email", "Account Activated",

"Dear $firstname $surname, thank you for choosing Hostingdog to host your web site. Below you will find your account information. Please print a copy and keep it in a safe place. We hope that you enjoy your services with us, and we will strive to deliver 100% customer satisfaction. We are not just your web host but also your best friend.


=====================================================
Members Area
=====================================================
Need help or need programs such as Cuteftp to work on your site. Visit our members are at
http://www.hostingdog.net/members/ You will find many usefull tools here
Members area username and password are

Username: xxxxxxxx
Password: xxxxxxxxx


=====================================================
Your account information is below:
=====================================================
Client ID: $id
Package : $package
Username : $username
Password : $password
Website URL: http://www.$domainname$domain
IP Address: $ip
Home Root : /home/$username

=====================================================
Cpanel (Control Panel) Instructions:
=====================================================

To connect to your account control panel please use
the following:

http://www.$domainname$domain/cpanel/

or before propogation

http://$ip/cpanel/

You will log in with your

Username: $username
Password: $password

=====================================================
FTP Instructions:
=====================================================

You can begin uploading your files at:

Before Propogation

ftp.$domainname$domain

or

$ip


Files for public access (your website) should be
uploaded to the public_html directory. Files and
directories outside the public_html directory are
not accessible to the public. The www directory
is just a link to the public_html directory. You
Will need to name your main page index

=====================================================
DNS Instructions:
=====================================================

You will need to process the DNS changes.
Please change the domains nameservers to the following.
If you do not know how to do this please send an email
with the site you registered your domain name at your
username and password to support@hostingdog.net with
your hostingdog domain name and we can change it for
you.

Nameservers to use are

ns1.hostingdog.net
ns2.hostingdog.net


=====================================================
For Additional Support:
=====================================================

If you are in need of additional support regarding
your account you have several options. We encourage
you to visit our forums at http://www.hostingdog.net/forums
If you need other technical assistance, please email
support
at: support@hostingdog.net or use our ticket system
at http://www.hostingdog.net/support/tickets

=====================================================
Other Account Information
=====================================================

Please let us know if any of the following information
is incorrect as SOON as possible.

Payment method: $payment
Billing cycle : $schedule

Personal Information:
Name : $firstname $surname
Address: $house, $street
$town
$country
$postcode
Phone : $telephone
E-mail : $email
-----------------------------
Should you need anything else please do not hesitate to contact us
support@hostingdog.net or visit our support site at www.hostingdogsupport.net


Regards,

The HostingDog Team
$company - Accounts Department",

"From: $accounts_email");

?>

Regarding sending HTML welcome letters:

Don't do that. Or if you do, let the client choose to receive an HTML or a text-only welcome letter.

I have an email client that **can** read HTML, but I have it toggled off. My reasoning is:

1) HTML email, particularly anything that uses images, can take up more bandwidth than simple text. I don't want to send HTML-formatted mail, nor receive it. It uses up bandwidth I'd rather use to serve my site's content.

2) in my experience, 95% of the HTML-formatted email I've received in the past has been spam.

Don't assume that people will accept HTML email, even if they have the machinery to do so.

Sign up with us and you'll get our welcome email. ;)
Seriously, we just modified the one that came with PerlBill to suit our needs.

I agree, try phpManager. The Welcome letter that you get with that is quite good.
That is what we use.

Yeah. Just try the demo for PerlBill, phpManager and any others --> Then take their welcome letter and amend it to your own needs & wants. That's what we have done and our clients prefer it to the actual old one we sent out which we wrote by hand rather than using a standard template of somesort.

Also about the HTML, I'd recommend not. There are a lot of e-mail places that don't accept HTML and even those who do, some disable it. Plus I'm sure your clients would prefer a smaller e-mail from you, since I'm not sure about your clients but mine actually print their confirmation e-mail off & prefer it small, easy to refer to and very helpful.

Once we purchased PHPManager, I just edited it to fit the needs of my clients. It's very good actually as it is, but a little tweaking can't hurt :)