About a week ago a lot of us were talking about dataphorce.com's reseller service. A few of you signed up. I am about to do the same in a week or two and I wish to know how you guys are making out with dataphorce. Does anybody know how long they've been around?

I joined up with Dataphorce a few days ago and things were going great - until now....

They seem to have been down for some hours. Just checked again and it and my sites are up now. Makes me a bit nervous. :confused:

Their stuff is really good although not yet complete. Support has been top class.

I have several sites up with my own (free!) nameservers and everything has gone like clockwork.

I am pretty hard to please (ask my wife) and I am very happy so far. If only they stay up......

Anyone else got comments, experiences?

Keep me informed over the next week or two to see how things are doing.

Kevin, these are your nameservers ?

63.126.94.113 (63.126.94.113)

Best reg.

No, that is the IP of my site.

Why do you ask?

By the way, Dataphorce said their outage was a Denial Of Service attack and their servers seem to have stayed up. Relief!

Kevin

I am asking because I intend to open an reseller account to them, and I am interested how reliable are thay.

Since now, they answered all my questions very quick.

Best reg,

Signed up with them a few days ago, extremly happy so far with my reseller account.

Answered two phone calls right away (important when selecting a host) and emails got answered right away also.

They have one of the best reseller control panels I've seen. One thing they don't mention is that you can add Nameservers to any or all domain accounts at no charge in the reseller control panel.

Reseller can instantly setup a new account and it works right away through the IP address, of course you need to wait the usual time (24 hrs'ish) for the domain to start pointing at the IP after you transfer the domain.

They have a few problems in the customer FAQ control panel that I hope is removed quickly. It show their resellers info and text that leads back to Dataphorce. Just fired off an email on this and I hope the text can be omited right away.

Which are the phone numbers ?

Tks.

DataPhorce # - 318-218-4744

Thanks a lot !

The one thing that is a turn off for me is that they don't have a real SSL certificate. The dummy one is a really big turn off. I figure a host that you should are going to have to rely on should spend the 100 dollars a year for the effort protection of it's user. Just my opinion, but their service is still good, just the whole security thing bugs me...

The thing is that their website is loading very slowly. I am on a cable modem with RR as my ISP. It is one of the slowest sites on the net for me.

It still loads in under 10 seconds so it's not too bad. But their entire home page is about 36 KB. So I downloaded it at about 3.6 Kilobytes/sec. Which is terribly slow for cable.

In comparison this board loads in under 3 seconds.

Any reason you can't have your own SSL Certificate?

No, but in my opinion an authorized SSL certificate along with providing added security also gives your customers the added feeling that their not dealing with a over night operation. It's like incorporation or dealing with a legal entity. People like to have the assurance that the company they deal with is both professional and real. I just feel that having a non authorized SSL certificate reflects badly upon a website or company. Like I said earlier it's just the way I like to deal with companies, if you can't afford to add the each security for me, why should you have my business at all? Sorta like a bank just keeping your money lying on the floor.

Well... their Secure Cert is as real as it can get.

Although it's issued to www.dataphorce.com, and the pages that they have use it are on secure.dataphorce.com, so if they change it from secure. to www. then you would get no popup.

Originally posted by Get-Hosted.com
Well... their Secure Cert is as real as it can get.

Right....Well I'm no expert on SSL certificates but I really believe that the certificate they are using "Snake Oil CA" isn't a real authorizing agent, other wise the error "The issuer of this certificate was not able to be found" wouldn't be happening. It's very easy to make and issue your own certificate. Correct me if I'm wrong please do, but I think just about anyone using the Alabanza control panel can generate a dummy certificate which says issued by "Snake Oil CA" That's what it said on my site before I tried the the Equifax Trail one.

I have been monitoring the dataphorce site from June 3rd till now and there are 2 things which are intriguing:

1. Slow response time, constant above 1.2 sec;
2. Uptime of 73%.

Do you have more information ?

Another thing: I have sent them an email asking for their banking coordinates and I received it back (non deliverable). I suppose that their server was down.

I had problems all weekend on my Dataphorce reseller account. I emailed them on it this morning and still waiting word.

Your server stats on them since June 3rd are accurate, they seem to be having problems that I hope are being fixed.

As of right now everything is working again including email accounts which were down also. I actually got a call (yes they called me!) from Dataphorce tech support on an account issue I had on Saturday so support is not an issue with them. I think once they get their servers setup properly things will be fine.

They are not loosing thier lines when we have outages, all IP's and routers still ping on a traceroute. Problem seems to be on the server software end, which should be able to be cleared up.

Hello, Dataphorce, I was wondering if you could supply the urls to some of your clients sites, so I can see how the whole reseller operation is run? Or if anyone reading this is a reseller, would you mind supplying your url?

Also, If i havn't created my own nameservers yet, where do I tell my clients to point their dns to? ns.dataphorce.com?

Thanks
Brett Hickman

1) uptime is not good
2) it takes FOREVER to pull up their home page
3) They only list a PO Box as address on their site
4) The telephone # they list is NOT in the same town as the mailing address
5) The telephone # listed with the registrar is yet another number (which doesn't work)
6) The Email address listed as all contacts with the registrar is not valid

Need I say more???

Thank you very much. It is very useful to stop this kind of business practice. I do not mind to deal with individuals but I like that they have correct addresses and phone numbers.

That's why sometimes is fine to make payment by bank transfer. It is expensive but at least you have banking coordinates and not anonymity as at the payment by credit card.

I have asked them for a proforma invoice and I am still waiting !!!???!!!

I agree with kwimberl. There's just too many little things that make you worry about where your money is going. I don't think I'll ever give them my credit card..

The reason why our phone number isnt in the same area code is because it is the phone number at our noc in louisiana. From there your call is forwarded to an admin, if one isn't available then it will then forward your call to an available admin on call. So that you can have 24/7 customer service.

I understand that you feel uncomfortable about giving your credit card out over the net. Thats why we also accept checks, money orders, and even PayPal payments. If you still dont find trust somewhere i'll be more than happy to issue your account a credit so that you can give us a try. If you like it stay, if not you can just close your account.

Please take into consideration that if you have a question that needs answering asap it would be best to contact us at http://www.dataphorce.com/gateway.x?contact rather than posting to the board. We may not view this on a regular basis.

If you have any other questions don't hesitate to contact us.

Thanks,
Matt Davis

Originally posted by hickster
Also, If i havn't created my own nameservers yet, where do I tell my clients to point their dns to? ns.dataphorce.com?
I sent an email to them asking something along those lines.. but was never answered.
Actually non-answers have happened a number of times ..I'm beginning to think if there's a question 'support' can't really/don't want to answer, they pretend the question was never asked.

Many have been attracted to the pricing structure they offer. It is, no doubt, cheap.

Just remember the age old saying ... you get what you pay for.

I have been monitoring your site for a while.

Initially we were attracted by your terms but the problem is:

1. Payment by credit card.
2. Uptime.

If you agree to create for us un account for 20 days, we will put a 5 page site of one of our existing domains and will survey the uptime and general functioning, mainly email. If uptime greater than 90% we remain with you.

If this is OK for you please email me at catalin.toma@edr.ro

I propose for monitoring qwkmon.com. OK?

Best reg.

Originally posted by lovelie

I sent an email to them asking something along those lines.. but was never answered.
Actually non-answers have happened a number of times ..I'm beginning to think if there's a question 'support' can't really/don't want to answer, they pretend the question was never asked.

Yeah I have sent more than 3 emails asking these questions, yet no one has answered them... I agree with you.


Brett R. Hickman

Originally posted by toma1708
If you agree to create for us un account for 20 days, we will put a 5 page site of one of our existing domains and will survey the uptime and general functioning, mainly email. If uptime greater than 90% we remain with you.

Good idea toma1708, please keep us update if they accept and if they do, how the monitoring went, thanks!

Ok but I don't think that they will accept. I am sorry because they are very attractive because very flexible in designing your package, even if finally they are not the cheapiest.