shasta
03-04-2003, 05:13 PM
Whe you are going to hire remote staff, are these home workers just for email support and billing?
Is there some way to set them up with phone support?
I have a toll free number, but I can not think of a way to let my to-be-hired support staff man the phones. Is it some kind of toll free/forwarding setup?
Thanks,
Shasta
petertdavis
03-04-2003, 05:37 PM
Yes, there are many services that will forward a toll free number for you. I'd think it would take some micor-managing, though, unless you have one remote staff location that wants their phone ringing 24/7.
brandonk
03-04-2003, 05:56 PM
I remember a while back seeing a service that would send calls to two different locations, the first call goes to phone 1 second goes to phone 2 third goes phone 3, etc. Most also support "following" you, you could say for 12 hours call this, for the other 12 call her.
mpalamar
03-04-2003, 06:30 PM
In my area Verizon has a ring down package. It tries the first number, if busy 2nd number, if busy third number, etc. I'm not sure on how it would work if there was no answer though.
--Mike
Sheps
03-04-2003, 06:40 PM
Your looking for a Virtual PBX sorta solution I think... Look on something like Google for Virtual PBX and you should find it....
bkiesz
03-05-2003, 02:29 AM
Originally posted by Sheps
Your looking for a Virtual PBX sorta solution I think... Look on something like Google for Virtual PBX and you should find it....
Check out http://www.********.com/detail.asp?VID=291 .
It's called FreedomVoice. I haven't used them myself, but a good friend uses them and he loves it...
Barry
atjeu
03-05-2003, 03:28 AM
why not use a support company like some of the ones listed on this forum?
bkiesz
03-05-2003, 02:19 PM
Originally posted by bkiesz
Check out http://www.********.com/detail.asp?VID=291 .
It's called FreedomVoice. I haven't used them myself, but a good friend uses them and he loves it...
Barry
Hey Mods... You might want to lift the ban on H O S T B U Z Z since rackshack owns it now!!!
Hehehe... now that's funny... the owner of this forum banning a site they own!! ;)
Barry
