CritticAge
03-04-2003, 01:18 AM
I emailed sales coming up too 3 days ago and I would have thought 3 days is a LONG time without a reply, exspecialy when it is a sales related question that would get them business, I can only imagine the support time....:cartman:
I have heard good things about them from here and from clients of theirs, but it really does make me think.
So without my sales questions being answer (although a tech on their AIM SN did answer some) I still ordered a server because of the good words that have been said about them. Now, it has been 24 hours and because I am using PayPal to pay, I would of thought they would of emailed me asking for a payment.....are they all on long service leave there...:o
They're notorious for slower than normal response times - you'll get a thorough answer, but they have a lot of sales/support tickets to go through.
SolidJoe
03-04-2003, 02:02 AM
It's luck. Sometimes, I submit a ticket, and it's answered within 30 minutes. Sometimes its a day. Just depends on your luck I suppose. The techs on AIM are generally the best way to get a quick question answered, and use the ticket system for the important questions. Also, if its just a general linux question, it's best not to bother them...ask here or in another forum and you'll get a much quicker response.
mainarea
03-04-2003, 10:06 AM
You will be emailed when your server is setup, and not before that, they don't have any sort of confirmation.
- Matt
Dynamix
03-04-2003, 10:38 AM
which server are you interested in?
Revnet
03-04-2003, 10:41 AM
Originally posted by Dynamix
which server are you interested in?
I think he already got a server. He's just waiting for one.
I still ordered a server because of the good words that have been said about them. Now, it has been 24 hours and because I am using PayPal to pay, I would of thought they would of emailed me asking for a payment.....are they all on long service leave there...
brandonk
03-04-2003, 11:07 AM
You can always call sales. ;)
CritticAge
03-04-2003, 05:57 PM
Originally posted by brandonk
You can always call sales. ;)
I can't really, don't feel like paying for overseas phone call costs that I don't really NEED too.
Thanks for the replies though. I was emailed saying the server will be up in 24 hours, so all is well.
I was emailed saying the server will be up in 24 hours, so all is well.
I've been expecting my new server for 17 days now, but good luck with the 24 hours thing.. :)
