First of all, the reseller panel at http://www.resellerextranet.com/login.aspx is down all the time. Maybe I am out of my luck, I very seldom login to the control panel, but once I do, it's not working. Especially when generating the sales report, it takes forever!!!!

Now I can't even make a frame that links to secureserver with my ID. It works for all pages, but not when customers click on "Check Out" link. And it's kinda sucks that it appears some other web sites instead of mine.

Then again with 404 page. Click here (https://www.securepaynet.net/gdshop/shopper_new.asp?isc=&se=%2B&from%5Fapp=&prog%5Fid=cyberservers&target=receipts%2Easp&pf%5Fid=&dept%5Fid=&form%5Fid=) for the new account registration form. Click on Our Privacy Policy. I tried with 4 different machines and it just didn't show up to me. I emailed their reps, they kept telling me the page loads fine for them.

This thread at my support form. http://forum.cyberservers.net/index.php?act=ST&f=7&t=39& They just can't use their login name to login to the control panel for the first time unless they change it manually through the Account Setting link.

Last thing, none of my customers from Malaysia and Indonesia be able to view the page. I have at least 12 hosting customers and some resellers from these two countries.

SIGH SIGH SIGH.

It's GoDaddy's policy to block these countries. Complain to them because I doubt they mention that in their TOS when you signed up.

Cyber,

As far as your privacy policy...

With the most recent mozilla it pops up fine from here, but the dimensions are all wrong (need to scroll to see all the text, or blow it up.. )

With regards to your problem with framesets and logins, perhaps you've 'outgrown' godaddy/wildwestdomains and need to try something like opensrs/enom? Both of those have an API that can be used so all of the registration and stuff can be done on your site. I've never had a problem with logins to either, as well and I believe with enom you can cname their control panel (so it looks like it's yours).

Just some ideas...

-David

Sounds like a mess :rolleyes:. Sorry, the page you requested does not exist on the Our Privacy Policy page, I havent yet checked on the latest version of IE, but it looks like it could be the same.

Luke

Cyberservers,

The good news for you is that by May (& maybe sooner), Godaddy will release its API which means you can set up the pages with a program like PHP. With this ability, all your customers will be able to access your pages in Malaysia. This API will be as flexible and changeable as the API currently offerd by Enom.

The reason I'm sticking with Godaddy and waiting until may is that the customer service at Godaddy has been much better & faster than at Enom. What have you found to be true? I have a number I can call & immediately talk to a Godaddy rep. I have an Enom reseller account as well but when I have issues, there is no phone # to call and my emails sometimes take days to be answered.

We never had one single problem with Wildwestdomains (it's been almost 10 months.) I guess we are lucky then.

~Jonathan

Originally posted by AdoptAName
Cyberservers,

The good news for you is that by May (& maybe sooner), Godaddy will release its API which means you can set up the pages with a program like PHP. With this ability, all your customers will be able to access your pages in Malaysia. This API will be as flexible and changeable as the API currently offerd by Enom.

I dont see how that will work, as godaddy want their 25% cut of your profit margin so credit card processing would still have to be done through them and so they still wont accept orders from Malaysia.

When you understand what and how an API service works you then understand that you have a flat buy rate and the Revenue Share (or as blob put it 'profit margin') does not exist. Also, when you do your own CC processing (which is part of the benefit of an API) you may accept orders from wherever you'd like.

So your basically admitting that the API version of wildwest will be a flat wholesale rate (like the tucows, enom & onlinenic models) and not include "revenue sharing"?

Can you give us any idea on the pricing model for the API? I think its safe to assume it will be over $6.75.

$6.90

Originally posted by blob2
Can you give us any idea on the pricing model for the API? I think its safe to assume it will be over $6.75.
No, I can't. But, rest assured it will be very competitive

Originally posted by timechange
It's GoDaddy's policy to block these countries. Complain to them because I doubt they mention that in their TOS when you signed up.

Believe it or not, I've called them exact four times on the same issue, talked to different reps because I know different reps would come out different answer.

Some of them told me they didn't even know what was wrong, two told me is was those countries' ISP block WildWestDomain, which I personally think it's a flat lie.

Cyber, sorry to hear of the troubles. I did have a few issues with the admin area being down but nothing for months. I think they have blocked Malaysia for a reason but not sure why. Malaysia =small cookies (my thoughts)

If you want a straight answer, call the Wild west line directly. Their reseller support guys are great. The number id 480-505-8857 or you can find it on the WWD home page.

I had three issues (two for transfers and the other registrar's fault) and they all were solved quickly. So no complaints here.

Ok, I don't really know whether is WWD or GoGaddy blocks some countries' ISPs or those ISP companies block them, but at least don't lie to me on the phone. I have asked some experts many times how possibly that the whole malaysia ISP, including TMnet, Jaring, etc, can all block WWD or GoGaddy.

I have also called them regarding on the 404 page that I said before, as well as the Malaysia's ISP, but it seems like nothing has been done, not even been tried! What they told me was, we have tested your page and it works fine. We have made sure that it is Malaysia ISP, Jaring, Tmnet blocks us. Nothing much we can do about it.

I am tried with all the excuses, if you can't get it work for some reasons, or you block the access from other countries for some reasons, yeah, tell me and let me know. I am not the guy who likes to listen good excuses, I like people throwing all the truth. I would as well stay because I first choosed them. Who to blame, I am the only one. Just get annoyed with all kind of excuses they have given me!

who's controlling internet traffic in malaysia? a goverment company?? in my country, goverment controls the internet, so they can block whoever they want, and as a result all the ISPs are affected.

Aside from what CyberServers has listed to be problematic with WWD/Godaddy, I'd like to add that the Reseller Extranet (www.resellerextranet.com) reports different amounts of comissions while WWD tells me on the phone that I've a negative balance.

This means that they're either not using the database that generates those online reports, or the report-generation online is wrongly displaying info. The first one would make WWD thieves (for in my case, they're single-handedly racketeering ~$2000 in comissions). The second reason would imply that they're not able to consolidate their databases, thus not ready to operate their company appropriately!

Bok, please enlighten me if I'm missing something here. I intend not to flame against WWD/Godaddy. Just adding my two pennies..:uhh:

Ilir

vevinet-ilir, WWD is a separate company so i won't pretend to have all the details. Albeit, talking with WWD they stated that you've recently had a *large* chargeback which in turn made your commissions in the negative. I also can't find anything that would entitle you to a $2,000 commission. The sum of your commissions reflect a much smaller amount....I would propose PM'ing me with your contact details so we may work this out.