drewnick
05-29-2001, 02:46 PM
Just wanted to make all existing and potential clients of Rackshack aware of some problems we are having with them. We outsource *some* of our RaQ4's to them as they have what we considered a good deal on hosting/bandwidth.
Our RaQ4i, which was always patched the day the Cobalt patch came out and which ran bare services, was hacked apparantly and began to do D.D.O.S. attacks (pushing over 24 Mbps at times). Unfortunately, up until this week, RS had never provided logs of the MRTG stats or access to MRTG data, so we had no way to know our server was doing such high bandwidth.
This morning the server would not ping so I called at 9:00 AM to get it rebooted. At 10:30 I called and they informed me that a tech was on the way. At 12:00 the status was the same. At 12:30 I started getting offensive and asked what was going on. They blew me off and by 1:00 I had an email informing me for the first time, that the admins had taken it offline for abusive network usage and driven it 30-mins away (from the co-lo rack to the office) to investigate. All of this without a single proactive call or e-mail to me.
My server, with 200 sites, is still offline. Luckily, I have a 1-day-old backup which I am uploading locally to restore the sites, but I've been down all day. I have real-estate brokers waiting for their email with sales transactions, web-stores losing orders, etc.
My point is that RS took my server offline without a single call or email. They claim that as the administrator I should be aware of these things, and I agree. But without MRTG, how could I? (They've just now restored MRTG access). RS has the ability to put you out of business if you are not careful about taking back-ups. Even then, it is a headache.
:eek: Avoid RackShack.net if you Can! :angry:
Our RaQ4i, which was always patched the day the Cobalt patch came out and which ran bare services, was hacked apparantly and began to do D.D.O.S. attacks (pushing over 24 Mbps at times). Unfortunately, up until this week, RS had never provided logs of the MRTG stats or access to MRTG data, so we had no way to know our server was doing such high bandwidth.
This morning the server would not ping so I called at 9:00 AM to get it rebooted. At 10:30 I called and they informed me that a tech was on the way. At 12:00 the status was the same. At 12:30 I started getting offensive and asked what was going on. They blew me off and by 1:00 I had an email informing me for the first time, that the admins had taken it offline for abusive network usage and driven it 30-mins away (from the co-lo rack to the office) to investigate. All of this without a single proactive call or e-mail to me.
My server, with 200 sites, is still offline. Luckily, I have a 1-day-old backup which I am uploading locally to restore the sites, but I've been down all day. I have real-estate brokers waiting for their email with sales transactions, web-stores losing orders, etc.
My point is that RS took my server offline without a single call or email. They claim that as the administrator I should be aware of these things, and I agree. But without MRTG, how could I? (They've just now restored MRTG access). RS has the ability to put you out of business if you are not careful about taking back-ups. Even then, it is a headache.
:eek: Avoid RackShack.net if you Can! :angry: