Would anybody by chance have a emergency contact number for the nac.net server room? or a pager number?

My box at in the nac.net server room has been down for 7 hours and i can't reach anybody,... :-((((

2001-05-26 00:12:38 Tempest PORT 110 DOWN 0ms 0Bytes Error=10057 (2 lost) timestamp=37037.0087810995
2001-05-26 00:13:39 Tempest PORT 110 UP 47ms 0Bytes Downtime=2 min (2 lost) timestamp=37037.009487662
2001-05-26 01:06:58 Tempest PORT 110 DOWN 0ms 0Bytes Error=10057 (2 lost) timestamp=37037.0465071528
2001-05-26 01:08:51 Tempest HTTP 80 DOWN 22937ms 0Bytes 404 Connection timed out (Error #10060) (Received No Data) (2 lost) timestamp=37037.0478155671
2001-05-26 01:09:09 Tempest PORT 110 UP 47ms 0Bytes Downtime=3 min (4 lost) timestamp=37037.0480251736
2001-05-26 01:09:28 Tempest HTTP 80 UP 297ms 13788Bytes 200 OK Downtime=3 min timestamp=37037.0482488773
2001-05-26 03:25:38 Tempest PORT 110 DOWN 0ms 0Bytes Error=10057 (2 lost) timestamp=37037.1428101389
2001-05-26 03:27:32 Tempest HTTP 80 DOWN 22953ms 0Bytes 404 Connection timed out (Error #10060) (Received No Data) (2 lost) timestamp=37037.1441301273
2001-05-26 05:20:49 Tempest HTTP 80 DOWN 22953ms 0Bytes 404 Connection timed out (Error #10060) (Received No Data) (2 lost) timestamp=37037.2228005556
2001-05-26 05:22:36 Tempest PORT 110 DOWN 10000ms 0Bytes (2 lost) timestamp=37037.2240375347
2001-05-26 05:22:49 Tempest HTTP 80 DOWN 22891ms 0Bytes 404 Connection timed out (Error #10060) (Received No Data) (2 lost) timestamp=37037.2241867361
2001-05-26 06:22:40 Tempest HTTP 80 DOWN 0ms 0Bytes 404 can't resolve hostname to IP address (Received No Data) (2 lost) timestamp=37037.2657474306
2001-05-26 06:22:50 Tempest PORT 110 DOWN 10015ms 0Bytes (2 lost) timestamp=37037.2658628009
2001-05-26 09:41:21 Tempest PORT 110 DOWN 10016ms 0Bytes (2 lost) timestamp=37037.4037248611
2001-05-26 09:41:28 Tempest HTTP 80 DOWN 17047ms 0Bytes 404 can't resolve hostname to IP address (Received No Data) (2 lost) timestamp=37037.4038062384

Hmm cant you contact the person who sold you the box??

I bought my box from Dell, and I go through site5.com apparently nobody staffs the nac.net pwebtech server room until late in the afternoon!

I'm loosing customers as we speak, this is going to be very very expensive.. :(

I thought they're staffed 24/7...?

Mark Vockler
Aletia Hosting

So did I. I've tried everything, called, nac.net, called pwebtech, sent off a page to site5.com, tried icq, live chat, but no go. I've never had an issue like this, and it's going to break me. :(

If anybody at pwebtech, site5 or otherwise reads this forum before getting my emails, please contact me at 765-464-1148 or if no anwser call my cell at 765-532-6033

No, we are here 24/7 but only direct customers of pwebtech/nac get the 24/7 NOC numbers.

So the our customer must call the NOC Line to request a server reboot.

Thanks Jay, I completely understand that this is not an issue your our responsible for. This was definetly not a Pegasus/NAC issue. thanks!

Originally posted by jayglate
No, we are here 24/7 but only direct customers of pwebtech/nac get the 24/7 NOC numbers.

So the our customer must call the NOC Line to request a server reboot.

That looks like one advantage Peagus Web has over Site5...

Im suprised site5 doesnt have 24/7 support I thought they did, what do all you people with dedicated servers do there, when you need a reboot??

Well okay, needless to say i was pretty freaked out this morning for about 9 hours... I was kinda upset if you know what I mean.

But now in site5's defense, the will soon being installing a number for something like this.. Matt & Vince have always done there best to help minimize problems. Matt has restored my faith in site5, hopefully something like this won't ever happen again ;-)

Originally posted by ckizer
So did I. I've tried everything, called, nac.net, called pwebtech, sent off a page to site5.com, tried icq, live chat, but no go. I've never had an issue like this, and it's going to break me. :(

That would worry me immensely :(

As I mentioned before we here 24/7 but only avaiable to direct pegasus/nac clients.