Hi,

Is anyone having problems getting into there php manager admin area today, or is it something my end, I am 99.9% sure it not the server as it has a load of 0.00 0.00 0.00 all php script are running fine, also the clients and order said of php manager look to be working fine.

I don't know if it my firewall playing up or if it got anything to do with phpmanager.com being down.

Regards,
Garry

Mines fine...

Originally posted by silvernetuk
I don't know if it my firewall playing up or if it got anything to do with phpmanager.com being down. Ahh...have you updated to the latest config file? Apparently the script was (once again) checking back with his server on every access, and it it was down, so were you.
He released a config file that addresses the issue.

Hi,

Yes I have updated the config file as far as I know as my phpmanager working and there site offline

But will update it again when phpmanager come back online, as I may of put an old config file back in place

Regards,
Garry

My PHPManager has been updated for some time, in fact last time they were down alot I was still up and working. However, I appear to be down as well. Our site is up and working, only thing that is not is PHPManager. Funny thing is I don't get an error or anything. Just sits there hanging and hanging...

Never seems to go anywhere. I don't know.. maybe something else is wrong and this is a fluke.

Hi,

Yer that the same problem as me in just hang, all my other sites are ok and have had no reports from clients, so maybe this is a phpmanager issue

This was working fine earlier had an order and went into the admin panel.

Regards,
Garry

That is strange, I have updated my config file and phpmangers site has been down before and I have stayed up. Have to see what happens I guess. Just sits there.... Another fun day. :eek:

Time to whip out the old stand by form mail order form... God I hate the unpredictability of phpmanager. When it works, I think it is great. But when it goes down, I feel walls crumbling.

Same here runs very slow ... can anyone access phpmanager.com

Hi,

phpmanager.com down for me

Regards,
Garry

Hi,

we can't access our server either, and have contacted BurstNET about this. Still waiting a response from their support department.

In the meantime, for those that are getting timeouts, download the following config file, and replace your existing one. You don't have to rerun your install script with this one, just a straight replacement.

Regards,

Locutus

Hi,

That great it work for me :)

Regards,
Garry

Yup, that fixed it here too. Can you share what broke?

How did this config file fix it? Will this keep my phpmanager from going down again, if your site is down?

I have always disagreed with the way phpmanager depends on the availability of your servers to work. I think that is a major flaw in design despite your intentions.

The companies using PHPManager are just that a company, a business.. a business that relies on phpmanager to take orders.

I am personally not going to use phpmanager any more, not until I get some sort of guaranty that my phpmanager install will not be affected in any way by the availability of someone elses server.

If it was my fault that is different, if my sql database gets mucked.. not your fault, mine.. if my network connection goes down, not your fault mine. I don't mind taking the blame for things, but I do not want to use ANY software that depends on the ability to communicate to another server.

Fix this about PHPManager and I stay a happy customer.. anxiously awaiting the next version.. disregard this, and well.. you will have lost another customer.

I can't access the both phpmanager and my own page too.

I have downloaded the config file again and uploaded to my server, still no hope of working....

Should phpmanager change a server by now...it has been down very frequently.

two files in that zip...which one we use....I uploaded config.php and now I get a can't connect to database error

First of all.. I think you have to transfer in binary? Correct me if I am wrong.

Second, use the zend one if you have a zend optimized install. Otherwise use the ixed one.

Working here :D Thanks, but I do hope that this will take care of this problem in the future. Being down when phpmanager is down is frustrating, to say the least.

Jeff

Doesn't work for me keep getting can't connect to database
when I switch back to the original file it works but very slow so its not my server

Mine has been slow all day, since 8AM when I first tried to log in.

I was going to purchase PHPManager..now I'm not. Rather just used my formmail script. At least it works.

Smart move I lose 6 signup today cause of this bull

As of this morning I only use PHPManager for tracking users, and billing info. I am back to using form mail for the order, and manually getting customers entered later into PHPManager. I tell you it is a great little product for the price if they could just stop this crap with PHPManager only working if there server is up and working. That is just not the way to do this.

Hi,

some of the code in the config file was causing the scripts to run slow/timeout on some servers. The config file posted fixes this error.

Does PHPManager still rely on the need to communicate with someone elses servers?

Hi,

no it doesn't. The previous config.php file never did either. As I said, there was some code in the config file that caused slowdown/timeout on some servers. The vast majority of our clients were not affected.

I'm not sure I get it, it doesn't rely on your servers to be up, you say, yet your site is in the crapper again today, people's phpmanager is in the crapper again today despite these being rather established installs, as in not new setups where this code flaw would it seems to me manifest right away. Are you saying there's some code that just arbitrarily went tits up today for some people (apparently a few judging by this thread) at the same time your servers once again point their toes skyward and yet this is all just a coincidence? Was this code flaw perhaps date related? Because I can't imagine all these people's servers all at once having the same condition to cause buggy code to affect them all at the same time.

Gary, it does seem a bit odd that it would just be a code issue that suddenly popped up and affected users. I have just enough peopve like Phpmanager would fit the bill (better than my current system of text files).
Originally posted by RasnCain
...but I do not want to use ANY software that depends on the ability to communicate to another server.
I assume that you're not goig to process orders ever again then, as any software you use to process orders relies on the ability to communicate to another server. Of course, just serving yor web page does as well, but...

Now, one can't say that it is a bad idea to remove extra links in the chain, especially one's rusty and weak, but just understand what you are doing. I'm guessing you meant one thing, typed another.

http://nixt.org

Very similar to phpmanger. Not zended. Not given to you in a childishly locked zip file. Doesn't phone home. Free.

Sounds better to me...

Originally posted by lightnin
Free.
I think I have that bookmarked on the other computer. For the price, you sold me, danke.

Originally posted by Chicken
I think I have that bookmarked on the other computer. For the price, you sold me, danke.

anytime :D

that config file is no good for me. ideas?

whmmanager requires mcrypt, btw..

Originally posted by ArtieFishill
whmmanager requires mcrypt, btw..

so does phpMan...

And according to whmmanager, phpmanager "borrowed" some of their code. Um... interesting.

Originally posted by sprintserve
And according to whmmanager, phpmanager "borrowed" some of their code. Um... interesting.

old web lore :)

I usually didn't keep up to date on such things. The reason being we use our own custom code for such management. :)

Originally posted by sprintserve
I usually didn't keep up to date on such things. The reason being we use our own custom code for such management. :)

i think ill end up doing tha too, i just had heard so much good about PHP man. im not too happy with it right now, especially if im expected to pay for it. it is too slow to make use out of unfortunately, and i cant seem to get help in solving those issues.

Has anyone use Perlbill and encounter such problem? I am looking into Perlbill now.

Hi,

Is ModernBill again good ? and is it worth the money ?

Regards,
Garry

Originally posted by silvernetuk
Hi,

Is ModernBill again good ? and is it worth the money ?

Regards,
Garry

ive seen some really slick results of using that software, i gotta say the price isnt that bad.

Originally posted by Locutus
no it doesn't. The previous config.php file never did either. As I said, there was some code in the config file that caused slowdown/timeout on some servers. The vast majority of our clients were not affected. Hmm...interesting. I have a hard time believing this. IIRC, the last time (before this) you replaced the config file because people couldn't use the scripts when your site was down, you said something interesting to me.

"Only a small amount of users were affected."
I asked how you know how many.
See here: http://www.webhostingtalk.com/showthread.php?s=&threadid=103761&perpage=15&pagenumber=2
(middle of the page)
And note these 2 quotes from the same thread:
"yes, we know exactly WHO see's this error (WHO as in their phpManager Client ID)."
And:
"for all those that are still going on about the callback and logging/intrusion of privacy - ALL THAT IS CHECKED IS YOUR IP"

Still claiming that you don't call back with each use?

Hi,

this doesn't necesarrily mean that their is a callback at every use.

Locutus,

I do not use your software, but with all respect, why not be honest and upfront with your script? You always seem to be dodging the question. I really didnt think there was something to hide, is there?

-Matt

Originally posted by Locutus
Hi,

this doesn't necesarrily mean that their is a callback at every use.

Locutus, come clean and be honest about this already. With the latest config files and what not.. does PHPManager still call on your servers in some way or another. Why does it appear that every time I have a problem with PHPManager it is directly related to your site being down?

I just think that as paying customers we deserve the truth. You always seem to say "update your config file" or something when we have problems... and deny the relationship between our problems and your servers. Will PHPManager ever be reliable if it constantly depends on your server to be up?

At this point in time I just can't be certain that is not the case. I am forced to use a form mail to take orders now. I still use phpmanager when it is working to enter users in for billing purposes and to invoice them and for trouble tickets. But I can't be comfortable using it for actually taking the order. Not until there is some sort of assurance that our phpmanager will not be down again due to your server.

Originally posted by addvalue
Has anyone use Perlbill and encounter such problem? I am looking into Perlbill now.

I highly doubt it. The developer is a mature professional and excellent at what he does.

We use a custom solution, but Perlbill would be the first choice of any of these.

I highly doubt it. The developer is a mature professional and excellent at what he does.

The quote probably didn't work, stupid quick reply. But either way, I totally agree with this!

Originally posted by Locutus
this doesn't necesarrily mean that their is a callback at every use. You can't be serious. :eek:
When does it call home then? On install? Mine hasn't been reinstalled in ages.
Every third access? Absurd. Your site goes down, our copy does too. This means that something in the script fails to connect to your server in some form or another.

My copy is not publicly available, so I don't see the failures as often as others might, but when I see someone complain theirs is down, lo and behold, so is mine, and it coincides neatly (every time) with your site being dead.
Absolutely nothing changed on my server, yet your script failed. Why? It called home and no one answered.

Why won't you be honest about the call back? :rolleyes: What are you hiding?

<edit>
Oh, I guess you mean that it only calls home on admin access, maybe? So if you decide you've had enough of the business, or your database (and backups, I guess) tanks, all your customer's sites will die.
Nice.
</edit>

I use PHPManager and it has been down a couple times since I bought it (~1.5 weeks ago)
Anyhow, coming from a fellow PHP developer..

instead of requiring a successfull "call home" to run (you are doing it, it's obvious) you might want to find a way to store ON THE CLIENT machine the last successfull "call home" date. Check it once a day, if no response in ~3 seconds give up for the day and try again tomorrow. After maybe ~10 days of no successfull connection you might warn they user they might be using an illegal copy (that's what you are trying to check right, so if they block it via firewall.. it will never connect)

Never, never ever limit your software in a way that will hurt legit customers. NEVER!

and yes I know vbulletin calls home as well. There servers are always up though.

Cpanel calls home too.

Originally posted by sprintserve
Cpanel calls home too.

yes, but multiple distributers it adds redundancy, which aint not a bad thing.

Originally posted by Protollix
yes I know vbulletin calls home as well. There servers are always up though.

But of course, its just a 1x1 transparent image that sends your license info.. It doesn't affect the usage of the script.. Unless your using SSL :D

this is true ;)

If you KNOW it calls home, and when, and why, and how, then you can decide "hey that's fine, I understand the need for it" or say "well, I don't like that I'll look elsewhere" but finding out after months of use that it "might call home" "sometime" but "no one really knows when" is not really cool at all.

Hi,

the config script does not call home everytime you use it. The new config file, as I said, has been released which fixes the slowdown/timeout. If you experienced this, please use the new config file. This WILL fix the problem.

Originally posted by Locutus : the config script does not call home everytime you use it.You are avoiding the question of "exactly how often does it call home?". This is an ongoing issue since your host seems to go down several times a week. My server (where the scripts are) is very reliable, but who would know that when your script fails because of your callback and subsequent poor choice of hosting.

The new config file, as I said, has been released which fixes the slowdown/timeout. If you experienced this, please use the new config file. This WILL fix the problem.This will fix it for now, since you've said nearly the same thing each time it recurs. I'd recommend you look into solutions that don't require callbacks beyond installation, or perhaps an encrypted file that has the 'good' IP hard coded.
You're hurting your business...

This will fix it for now, since you've said nearly the same thing each time it recurs. I'd recommend you look into solutions that don't require callbacks beyond installation, or perhaps an encrypted file that has the 'good' IP hard coded.
You're hurting your business....

I don't know if he is hurting his business, but he sure is hurting ours. And yes, we are now looking a Perlbill.

Hi,

Does PerlBill have a live demo, I can download and use for so many days before I buy it, does anyone know ?

Regards,
Garry

Hi,

I can say for 100% that the config file DOES NOT call home.

Not to say your not being honest.. but I know you say that the config file does not call home.. but that does not mean something else within PHPManager does not.

Can you say that PHPManager does not call home at all? I don't think so. Because we all know that when phpmanager.com goes down, our software goes down.

Maybe you have it so that if we all download and update to the latest versions it does not call home anymore, but not everyone has that.

Will you just spell it out for once and for all. What does, what doesn't and why. Your answers are always so vague. And that is not good for your business.

I'm still waiting for the backdoor problem to be fixed and the paypal ipn problem to be fixed.....

Hi,

the config file is the only file that is encoded. You ask me to spell it out, well I did in my previous post. phpManager DOES NOT call home. If you use the new config file, your script will NOT go down.

Why we have to paid for this them

Amount: $40.00
Subject: My PHP Manager Updates Installation
Note:
This installation will ensure that your site is available even when PHP Manager website goes down. It also includes an updated set of file installations which will stop your system from slowing down ocassionally when PHP Manager is being used. Although these files have a specific purpose, nothing is personally guaranteed by me and this payment is non-refundable.

Thank you for using PayPal!

That looks like you paid for an update and installation. Is your license out of date?

I know when Locutus sent out the announcements to use the new conf file, there wasn't anything about needing to pay. You just log into your members area and download it.

His reseller said I had to paid for the script...I just got the software in 10/2002 these guys just taking advantage of newbies.....

Well that makes more sense. Maybe you should say who they are so others aren't tricked like you were.