Anyone having problems with Host Matix? My site is down and I can't seem to get on theirs either.

Dear chra:

Good morning chra!
Their website is also non-functional for me.
Did you check with them to see what is happening?
Good luck!

Take a look here http://www.webhostingtalk.com/showthread.php?s=&threadid=114683

Too many times that name pops up now.

You are not alone. I'm down too.

my site is down as well. i have brought up the issue of the downtime a few times via support tickets. they have been wonderful in all aspects, except that most recently, the downtime seems to have only increased.

02.19.2003 12:06 No reply
02.12.2003 07:22 Connection refused 50 mins
02.10.2003 14:42 Connection refused 15 mins
02.07.2003 21:17 Connection refused 15 mins
02.06.2003 04:16 Connection refused 15 mins
02.05.2003 10:52 Connection refused 15 mins
02.04.2003 22:34 No reply 15 mins
01.26.2003 11:41 HTTP Error 500 Can't connect to www.dubtastic.com:80 (Timeout) 15 mins
01.26.2003 10:13 HTTP Error 500 Can't connect to www.dubtastic.com:80 (Timeout) 54 mins
01.22.2003 07:14 Connection refused 15 mins
01.07.2003 23:54 Connection refused 15 mins
01.07.2003 22:54 Connection refused 15 mins
12.30.2002 08:24 No reply 15 mins
12.16.2002 21:07 No reply 15 mins
12.12.2002 21:13 Connection refused 15 mins
12.12.2002 15:54 No reply 17 mins
12.12.2002 14:40 No reply 55 mins
12.09.2002 17:06 Connection refused 15 mins
12.09.2002 16:36 Connection refused 15 mins
12.09.2002 15:51 Connection refused 15 mins

Chra, you topic really make me come here. LOL Btw, the matrix isn't loading for me. Hope you have luck later on.

yup.. both mine are down also, I have two domains with them
dayum, and I just moved from d0t5h0sting to h0stmat1x for this very reason, is there any good hosts out there?

~tux

Originally posted by tuxwarrior
yup.. both mine are down also, I have two domains with them
dayum, and I just moved from d0t5h0sting to h0stmat1x for this very reason, is there any good hosts out there?

~tux

You should do a search on this board, you will find one. By the way, did i talk with you before on AIM?

Thanks!

Hi all, I am new to this forum (been lurking on the side for a while) but I think it is time to jump in. I too chose to host with *********, they looked good at the start but now appear to be like so many others. Glad I only set up a basic account I am ready to go for reseller but I guess it won't be with these guys.
Is there a company out there that wants our money in return for a hosting package that works?
Anyway, great forum I will be around for a while in the great quest for a host that "says what they do and do what they say"

:D

Bob

This is the first bit of longtime downtime I have had with h0stmat1x. Been down since 12.06 am.

:eek:

A week or two ago, we had some downtime (about 5 min or less) nothing to complain about it.

Hello everyone. I'm also a new poster on this forum, but have been checking it out for awhile just to see what people think of certain hosts. Anyway, I too have an account with Host Matix and I have to say that this is absolutely rediculous. When they are up, they work well and their plans are great, but it seems as if they are down about every 1.5/2 weeks on average.

I have a reseller account setup, and this host is really beginning to make me look unreliable with my clients. As if I wasn't busy enough, every few weeks I get clients complaining about their sites/email being down. I'm in a tight spot financially and don't have the flexibility or the time to jump from one host to another. What gives? I've been through about 3 hosts so far, and this has to be my second worst experience. They have great plans, but I'm starting to get sick of their downtime.

Have you guys tried to contact them via phone yet?

Originally posted by OKIHost
Have you guys tried to contact them via phone yet?


I would be more than happy to call. However their site is down and I believe the phone number is overseas for me.

Check the domain info and find the tel. no.

I would love to give them a call too, but they are located across the globe. I think they're in the middle east somewhere, but I'm not too sure exactly.

I think I may want to go with an American host in the future (very near future if they don't get back up sometime soon) so I could at least call them up if I have any problems.

yup.. mine is down also, I have one domain with them.. Itz down for a long while..:angry: :angry:

Hold on, lemme find my calling card. (works great for international calls best way to talk to my buddy in germany)

Originally posted by Vamp22
This is the first bit of longtime downtime I have had with h0stmat1x. Been down since 12.06 am.

:eek:

A week or two ago, we had some downtime (about 5 min or less) nothing to complain about it.

me too. :angry:

this is becoming unacceptable!

more and more downtime in the last couple of weeks. before that they were just perfect. i heard they have a problem with the backbone, but what does it mean? :eek:

i have not been quick to bash hm, because i have actually enjoyed their service up to date. timely replies to trouble tickets and very friendly support. however, if the domain suffers from frequent downtime, then the rest of the service does not matter in my opinion.

i would like to give them the benefit of the doubt, because "stuff happens" but this extended downtime is not reassuring. especially after i had submitted some trouble tickets to them about that downtime.

i am going to get the ball rolling and discuss my options with other hosting companies just in case. might as well start looking and have something in case i need to move.

vamp22 - i would be interested in hearing what hm support has to say about the downtime.

^^^^ I agree.

I've seen posts on here in the past about Host Matix and people's sites being down, and I've remained patient for about 2 months now. Even with clients complaining to me, I just took it all in stride. I was sure that they would attend to the problem and that's that. I always give people chances and such, because stuff does happen. But right about now, I'm fed up. They've been down for awhile now and it seems like they continue to go down every few weeks. Soon they're going to start messing up my cashflow and my reputation once my clients (and my business partners) find out about this. This is exremely frustrating.

If anyone would like to recommend hosts worthy of checking out, I would be much abliged. US-based hosts only please.

Status: Error
Uptime: 99.21%
For: 10 hours, 25 mins

:(

Their number listed on site

971 50 664 9992 is not connected. :confused:

to call from the US its

011 971 50 664 9992

Anyone have a diff. number for them?

Chris

Originally posted by Vamp22
Their number listed on site

971 50 664 9992 is not connected. :confused:

to call from the US its

011 971 50 664 9992

Anyone have a diff. number for them?

Chris

those are all i can see on the whois for the domain. i emailed support@hostmati x.com and it has not been bounced yet. although there has been no reply yet either.

yup...this is becoming unacceptable now...down for a very long while....I also hate to move to somewhere else again..hmm headache..:bawling: :bawling:

New Info -


MicfoGroup : Unfortunately we have got core router failure and we did not have any spare and we had no choice else than waiting until morning. and as you know they are quite expensive. We've got one and as I speak our engineers are working on it.
vampyrezkave: I called your listed telephone number, but it said it was disconnected
MicfoGroup : 00971 50 644 999 2
MicfoGroup : You shoul dial the exact number from US
MicfoGroup : (00971) country code
MicfoGroup : 50 644 999 2


-----

Chris

Thankx Vamp22,

I'm awaiting for reply as well.

Also, for people who understand, what is a "core router failure"? How does it happen? How serious is it? And what does it usually say about the host?

Best,

He said about 1-2 hours as a rough estimate on when it should be back up.

Possible router died? Technology does fail from time to time. The main reason for my income. :D

great, well at least we know that they are still alive.

Originally posted by Vamp22
New Info -


MicfoGroup : Unfortunately we have got core router failure and we did not have any spare and we had no choice else than waiting until morning. and as you know they are quite expensive. We've got one and as I speak our engineers are working on it.
vampyrezkave: I called your listed telephone number, but it said it was disconnected
MicfoGroup : 00971 50 644 999 2
MicfoGroup : You shoul dial the exact number from US
MicfoGroup : (00971) country code
MicfoGroup : 50 644 999 2


-----

Chris

thx for posting this. =]

Originally posted by Vamp22
He said about 1-2 hours as a rough estimate on when it should be back up.

Possible router died? Technology does fail from time to time. The main reason for my income. :D

also, 1-2 hours from when?

check the posting time, then add 1-2 hours on it.



:D

Originally posted by Vamp22
check the posting time, then add 1-2 hours on it.



:D


lets just hope hm goes by that as well. ;)

2 hours have passed... :(

:(

talking with them via aim....

they are working on it and plan to have the remainder of the domains online in another hour or so.

hang in there

man... soon it'll be 24 hours! i love the service, but these kind of things sometimes bother me really..

my work completely stalled for today.

Hopefully all is well. All hosts have their issues. Hopefully this kind of thing wont occur again. For their and our sakes. I know it is not fun right now replacing that router. So far they have been a good host for me. I just hope that everything comes back up ok..

~tux

http://www.tuxwarrior.org

tuxwarrior, i agree with you, but when you serve thousands of people every day - it hurts!

Its been not even 15 hours yet, you have contact with the company they say they are getting it up.



Chris

seems my site is backup. is the problem resolved ???? hopefully yes. I can access my cpanel and web site.

FINALLY AFTER 14 HOURS.

Lucky you. My sites are still down.

How difficult the problem really is to fix? I don't understand if this router is serious... and has this ever happend to any other hosts that you know off?

If they had to replace the router, maybe they had to re-cofigure it?

My site is still down, hoping it will be up soon, need to get a file off it to finish up this pc I am working on.

:D

<---- still down.

15 hours, 57 mins :(

2.45 more hours of work...guess I will just burn a 3 meg file to a cdr and bring it in tomorrow...

:(

I asked about 2 1/2 hours ago or more. it was about 3:00PM and now it's 5:40PM. I do find it really annoying that they were down a lot in the past 2 months or less, well atleast it's been happening to me. I finally gave up with it and I am getting a new host soon.

What really ticked me off was one day I asked a question because I couldn't send my email I asked them a question and bout 8 hours later someone asked me "How can I help you?"

Also I had complained to them about how I was really starting to get ticked off and they said that they would upgrade the plan and other stuff if I stayed but no one ever contacted me back. When they are back up I'm downloading my stuff and running to a better host. I don't have just mine but a couple other people's sites I hosts for free.

Its back up, apparently for a bit, forums are quite active...



Chris