Sean
02-18-2003, 09:37 PM
Hi Everyone,
Hope business is going well for all of you, and everything is good too. I haven't been here in a while, thought I would get back into the habit... Anyways!
Job Requirements
- Must have working knowledge of
- CPanel / WHM
- Red Hat Linux
- Exim
- MySQL
- Apache
- Bind/Named
- Must be able to troubleshoot problems that may arise.
- Must be friendly, patient and professional.
- Be able to troubleshoot problems with server functionality.
- Must live in the USA or Canada since phone contact may be needed.
Hours of Work
You will be working mainly during the daytime, (EST), from approximately 8 AM until 10 PM, however you are not required to be online solely for the purpose of waiting for helpdesk tickets. You will receive an email notification when a new helpdesk ticket arrives, and you simply need to tend to it. You may be contacted during other hours should an emergency arise.
The HelpDesk
Software: PerlDesk
On average, there will be 5 - 10 tickets per day, however on some days there may be no new tickets at all. You are expected to answer all tickets promptly and professionally. Support should only be offered through the helpdesk, no personal screen names/contact methods should be given out. This is to ensure all information pertaining to the issue is logged.
Other
In the case of a service failure on the server, and you are not online you will be contacted via phone, or alternative method (pager, etc), to get online to attempt to resolve the issue and/or attend to helpdesk tickets. Should you have to be contacted during the night, you will be paid $25 per incident/issue like this, in addition to your pay.
Should you need to, you may contact me via telephone incase of an emergency. A phone number will be provided, and you will be compensated for the long distance charges that you pay.
In the event of a server outage, you will be notified by email, and any other method you require, such as MSN notification, pager notification, SMS message, etc.
Currency: All payment will be made in USD, either by PayPal or Credit Card.
Why?
Within the upcoming weeks, I myself along with another staff member will be having a difficult time getting online. The staff member has had a family emergency, and I myself have had unforeseen circumstances arise. This is why a hard working individual is needed. The work period will be for 8 Days.
I hope that this post has covered all questions, and remember pay is negotiable!. I ask that you please email me with any questions you may have, or to apply for this job. You may be offered a fulltime support position in the future as well.
E-mail: higgins.s@pixelseven.com
Include: Resume - References optional
Thank you for your time.
Sincerely,
Sean Higgins
Hope business is going well for all of you, and everything is good too. I haven't been here in a while, thought I would get back into the habit... Anyways!
Job Requirements
- Must have working knowledge of
- CPanel / WHM
- Red Hat Linux
- Exim
- MySQL
- Apache
- Bind/Named
- Must be able to troubleshoot problems that may arise.
- Must be friendly, patient and professional.
- Be able to troubleshoot problems with server functionality.
- Must live in the USA or Canada since phone contact may be needed.
Hours of Work
You will be working mainly during the daytime, (EST), from approximately 8 AM until 10 PM, however you are not required to be online solely for the purpose of waiting for helpdesk tickets. You will receive an email notification when a new helpdesk ticket arrives, and you simply need to tend to it. You may be contacted during other hours should an emergency arise.
The HelpDesk
Software: PerlDesk
On average, there will be 5 - 10 tickets per day, however on some days there may be no new tickets at all. You are expected to answer all tickets promptly and professionally. Support should only be offered through the helpdesk, no personal screen names/contact methods should be given out. This is to ensure all information pertaining to the issue is logged.
Other
In the case of a service failure on the server, and you are not online you will be contacted via phone, or alternative method (pager, etc), to get online to attempt to resolve the issue and/or attend to helpdesk tickets. Should you have to be contacted during the night, you will be paid $25 per incident/issue like this, in addition to your pay.
Should you need to, you may contact me via telephone incase of an emergency. A phone number will be provided, and you will be compensated for the long distance charges that you pay.
In the event of a server outage, you will be notified by email, and any other method you require, such as MSN notification, pager notification, SMS message, etc.
Currency: All payment will be made in USD, either by PayPal or Credit Card.
Why?
Within the upcoming weeks, I myself along with another staff member will be having a difficult time getting online. The staff member has had a family emergency, and I myself have had unforeseen circumstances arise. This is why a hard working individual is needed. The work period will be for 8 Days.
I hope that this post has covered all questions, and remember pay is negotiable!. I ask that you please email me with any questions you may have, or to apply for this job. You may be offered a fulltime support position in the future as well.
E-mail: higgins.s@pixelseven.com
Include: Resume - References optional
Thank you for your time.
Sincerely,
Sean Higgins