I'm beginning to seriously wonder why I am paying for Cpanel. I have an external license for $60 US per month.. that's $100 month Canadian.

I had a few issues with Cpanel lately on my Redhat server. So I sent a support ticket to the folks at Cpanel. My automated backup script wasn't working right in WHM, it just stopped for some reason. I asked what should be in the cron job to make the backup take place but I kept getting the run around of how it should just work without anyone telling me. Finally after about 2 days and 10 responses later I figured it out - by myself. I just messed with the settings and for some reason it decided to work..... the support people never logged into my server to even come close to checking it out after they insisted I give them my root server passwords :mad:

To top if off my backup script isn't working again!

Yesterday I decided to send in a request because my subdomains are screwed up. You can create them and they work fine but they are not listed in the drop down menu to setup redirection or to delete them - kind of a problem for clients. They are not added to the clients sub domain count either - eg: 5 out of 10 sub domains, it just always says 0/10 instead.

So I sent a support request with my problem and root passwords. They responded "What build of cpanel are you running?"

I sent the reply
"I am using Cpanel Version/Build 5.3.0-RELEASE Buil
d 117. I have recently upgraded from Stable&n
bsp;116 on Redhat Linux 7.2 but the sub
domains were not showing up on that either."

Then I get this response form Eric G.
"Have you tried upgrading to the release or edge builds?

Do these guys actually READ their support requests or what?
I mean come on...just suggesting to upgrade is fine if I was using an old version which I'm not. But they do it anyway probably because they have no clue of what's wrong with their own software.

I'm tired of paying $60 a month for software that doesn't work!
I don't mind paying - as long as it works and I get support. I'm thinking of moving to Ensim for my next machine because the guys at Cpanel aren't up to speed in my book. It also seems you can't find ANYONE that knows anything about fixing or working with Cpanel, I mean someone that knows it inside out.

To top it all off the support forums at Cpanel are just plain sad!
Most of the questions are not answered and if they are it takes 2 weeks and the answers aren't even complete.

So now I have problems with subdomains and my backups aren't working and I'm very disappointed with the support from Cpanel and the ability to deliver a product that ACTUALLY WORKS :angry:

Come on guys, all these people paying for Cpanel - and paying a lot at that, fix the damn thing already.

Tower,

Sorry to hear about your problems. The issue could have been machine specific as I had used the version you are currently using and have not encountered any problems. But then again, I am using Redhat Linux 7.3 .

I had my backup working like clockworks on a daily basis. But of course, at times it stopped because the server load gets a little too high but will resume some other time.

As for your other problems, I have not encountered them as yet.

eddy2099

Thanks for the response, I imagine it is machine specific but they didn't even log onto my machine to take a quick look! I'm using Redhat 7.2 from Rackshack and I had the kernel upgraded recently as well.

My backups were working fine before but now they just don't seem to be happening.

Can anyone tell me what the cron job for the backup script in WHM is support to look like or give me more details on how it works and what scripts are used to make it happen?

Here's the bottom line that many people have missed. Don't get a cheap license from someone. Pay more and get a license from someone that will offer great support.

You get what you pay for...

i am paying $75/month for licensing and they offer no support. kinda crappy. i hooked up with a guy from this board and he helps me from time to time, but when he has to invest serious time he has to charge, and that sucks considering it costs me a lot to run CPanel, im not making ends meet by any means, and this sure aint helping.

Switch to a distributor that DOES offer good support. You may pay $99, but it's worth it :)

Knox

I don't think I understand. Doesn't DarkORB/Cpanel offer support for the Cpanel clients directly when you submit a trouble ticket?

Your suggesting the reseller offer the support instead?
I'm a little confused about this.

Originally posted by TowerHost
Knox

I don't think I understand. Doesn't DarkORB/Cpanel offer support for the Cpanel clients directly when you submit a trouble ticket?

Your suggesting the reseller offer the support instead?
I'm a little confused about this.

Yes, if you get your license from a good distributor at a good price, they will provide your support.

Can you recommend a good distributor please?

I would recommend Site5, PowerSurge, or Burst. Check on sales response times. Burst is good when you figure out the right tech to talk to. Some of them stink and some know their stuff. If only they could keep the good ones for long. :)

I asked myself the same question. Cpanel is a piece of junk. Things like to break out of nowhere for no particular reason. Things like to not work properly half of the time. It just causes more problems than it solves. Users like the interface, but what's the point if they keep asking why this or that doesn't work? They don't realize how much trouble it can be. Why should I have to pay for something that doesn't work right?

We also got terrible support from CPanel.

That's why we will leave them and go to H-Sphere soon.

I never experienced their support. I never had questions, but cPanel is far the best cp out there. I know getting support straight from cpanel has to be tough.

I did not read this whole thread but from what I hear CPanel support direct from them SUCKS!!! There is a guy here at WHT named I think its DanielP and he is supposed to have great support and I am pretty sure I saw him offering some type of special this week so I would try and check it out as not being able to get support when you need it and while customers are pissed off the the most annoying thing in the world. I have heard numerous good things about this guy and was even thinking of going with them when I made the move from a raq, but decided to go with Ensim for a few reasons..

Originally posted by TowerHost

Your suggesting the reseller offer the support instead?
I'm a little confused about this.

theyre the ones making the money, no? If you got a bad can of coca cola from walmart would you complain to Coke or Walmart?

What is support like with Ensim or H-Sphere? At least I don't feel alone with the support problems with Cpanel.

Can anyone else recommend very good Cpanel tech people I can hire to go over my machine or at least tell me what to check?

i have no issues with cpanel , but i think all the panels have thier problems . if you really want a smooth running box , drop the panels and admin the box yourself .

Originally posted by TowerHost
What is support like with Ensim or H-Sphere? At least I don't feel alone with the support problems with Cpanel.

Can anyone else recommend very good Cpanel tech people I can hire to go over my machine or at least tell me what to check?

If you go with Ensim forum.rackshack.net is your answer they have a great forum over there and everyone is very helpful. It is pretty much 110% hosts so you dont get the throat cutting like you get here at WHT where is seems like everyone is trying to bash each other..

Tower, I don't know about the backup script, but to fix the subdomain problem, pico httpd.conf and save it again. They should show up after that. We've had the same problem on one of our boxes but not on others.

Lightnin,

I tried that but it didn't work, still no sub domains showing up in the drop down lists and total sub domain count :(

What does Cpanel use to count the total amount of sub domains used and puts them in the drop down list?

when you're talking about domains not showing up on lists, there are 2 places to look.

httpd.conf and /var/cpanel/users/username .

When you pico httpd.conf make sure you modify the file before you save it. :)

I found this in a Cpanel theme -

Sub-Domains

<cpanel SubDomain="countsubdomains()">
<cpanel print="$CPDATA{'MAXSUB'**">

These functions are calling what files to get the data? Maybe Cpanel isn't writing to the subdomain file?

Ok I'll put some more info here for you to take a peak at -

Ramprage.com -

Here is the /var/cpanel/users/ramprage file


BWLIMIT=15728640000
DNS=ramprage.com
IP=64.246.42.19
LANG=english
MAXADDON=10
MAXFTP=5
MAXLST=2
MAXPARK=10
MAXPOP=15
MAXSQL=10
MAXSUB=10 - which is fine
OWNER=tower
PLAN=towerhos_ramprage site
RS=bluelagoon
STARTDATE=1023712622
DNS1=www.ramprage.com
DNS2=shop.ramprage.com

Here is the httpd.conf for the site


<VirtualHost 207.44.144.8>
ServerAlias www.ramprage.com ramprage.com
ServerAdmin webmaster@ramprage.com
DocumentRoot /home/ramprage/public_html
BytesLog domlogs/ramprage.com-bytes_log
User ramprage
Group ramprage
ServerName www.ramprage.com
CustomLog domlogs/ramprage.com combined
ScriptAlias /cgi-bin/ /home/ramprage/public_html/cgi-bin/
</VirtualHost>

<VirtualHost 207.44.144.8>
BytesLog domlogs/shop.ramprage.com-bytes_log
User ramprage
Group ramprage
ServerName shop.ramprage.com
ServerAdmin wwwadmin@ramprage.com
DocumentRoot /home/ramprage/public_html/shop
CustomLog domlogs/shop.ramprage.com combined
ScriptAlias /cgi-bin/ /home/ramprage/public_html/shop/cgi-bin/
User ramprage
Group ramprage
</VirtualHost>

Originally posted by TowerHost
What is support like with Ensim or H-Sphere? At least I don't feel alone with the support problems with Cpanel.


We haven't bought H-Sphere yet. However, we have sent them email in different time of the day. 2 of them answered in less than 5 minute. 1 answered within 3 hours.

You may try to contact them.

I agree, cpanel forums are horrible. No help there at all

Originally posted by case
if you really want a smooth running box , drop the panels and admin the box yourself .

AMEN! :beer:

.

I would say, STAY AWAY from BurstNET. We have given them several chances, once with Burst.NET and the other with Nocster.com, which BurstNET owns both.

The problem is NOT only support, they have a HORRIBLE billing dept.

Both times I gave them a chance, they screwed up my billing, and would NOT fix it. The first time, they said I had setup several accounts, but It was NOT me, one of my family members setup an account with them, and I got stuck responsible for the bill. Then they said my name was on the order form, which was bull crap!
So I would not pay for what was not mine, so they shut me down.

Well, some time went by, and I discovered Nocster, and I figured out that they are owned by BurstNET because they openly say it :o). Well, I gave them one more chance, but ONLY because of the prices.

Right away, they screwed up, but she(Sandi) was willing to "split the cost with me", so since I could not get her to remove the whole cost, I did that, but should NOT have, since it was their fault. Well, then Early this year, their Raid Server crashed that had all there billing files on it, and I got an email saying that it was "unrecoverable", and that the earliest backup was 2 months old. I had ONE server with them, that would have been on that backup, but had just ordered another several days before their HD crashed. But because of the email I was patient, and I cancelled the first server because I did not need it anymore, the other server I had just setup, was for a client of mine.

Well, the other day I get an email saying that I owed them 500+ bucks! I was like NO WAY.

They charged me a 30.00 late fee, plus the cancelled servers fees(they did not cancel it), plus the current fees, but before I even got the email, they "suspeneded" me again.

That is so much BULL SH**!

Charge me a late fee, for not sending me an invoice because their server crashed.

Charge me for stuff I cancelled, AND suspend me. That is so much bull crap. They did not even give me 2 days from the invoice.

So, my and my family, which has had nothing be problems with them, are just going to call it quits with them. Plus, if they do not fix it I'm going to file reports against them, and if I get a bad rep with the company that I resold that server to, I'm going to sue them for the damage they are causing.

I'd highly recommend you avoid them, they are bad news, they don't bill you correctly, then they won't fix their mistakes, and then they suspend you without notice for stuff you had no control over.

It's so very true that you get what you pay for!

That is of course just my opinion of them, due to my expierience with them.

On another note, I've had 3 problems with my Cpanel servers, and every time I've emailed Cpanel Support I've gotten a pretty quick response, they have even went as far as doing something for me, that I thought they would have charged me for but did not. Darren is the one that helped me, he was GREAT, I got my problem resolved quick.
That was 2 of the 3 times. the last time I got help from someone else, I cannot recall their name. It took them at least 12 hours, but s/he did answer my questions, then the last reply I had with a followup question to his answer took another 12 hours+.

That last exp could have been better, but Darren, seemed to know his way around Cpanel.

Have fun.
Mike

Originally posted by kwimberl
Here's the bottom line that many people have missed. Don't get a cheap license from someone. Pay more and get a license from someone that will offer great support.

You get what you pay for...

I'm missing something "$60 US per month" is cheap :confused: :confused: :D

d-post-sorry ;)

iNCLiP - $60 isn't cheap for something that doesn't work now is it?

:)

exactly - that's what I'm saying :)

CPanel works good if you know how to fix it when it breaks. :)

The few times that I have had to submit a ticket, they have responded quickly. Make sure you don't post in their forums if you want a response from them, I don't think they even read them. However, there are some very knowledgeable people that hang out in their support forums, and many times you can get an answer from them.

Also, get familiar with the WHT search tool. You can solve many problems by looking for answers this way.

And last but not least - /scripts/upcp ! :D (it can fix things even when you swear it has nothing to do with cpanel.)

mpope can you give some more details as to what /scripts/upcp does and how to use it?

Thanks

I'm not mpope, but If I remember correctly it(/scripts/upcp) is just upgrading the Cpanel version to a newer release IF applicable...

to use it just login to your WHM and under Cpanel5(or 6) click on upgrade to a newer version...

OR after the :2086 put /scripts/upcp

so it would be like this:
http://www.mydom.com:2086/scripts/upcp

HTH
Richard

Thanks Richard,

Does it use the upgrade settings in the WHM config section, eg will only update to stable versions?

Or does this script give you options when run?

Yes, it will use those settings.

Richard

PS. Your welcome :)

Originally posted by case
i have no issues with cpanel , but i think all the panels have thier problems . if you really want a smooth running box , drop the panels and admin the box yourself .

Absolutely the best way to go. Learn how to admin your servers first, then use cpanel (or whatever) to ease the workload.

Obviously you cannot count on support from those guys. If you know how to admin a server without using a control panel, then when the control panel breaks your business doesnt come crashing down around you.

Sorry,... yeah, the /scripts/upcp is the same as clicking the upgrade cpanel button in WHM. I prefer to use the command line though ;)

Yeah its great that resellers offer support.......

But that is bullsh..........

We all pay a huge sum and not only are cpanels support docs for the end-user completely worthless, cpanels forum sucks for the company, and why does Nick not offer fixes/help to his buyers.

Obviosly a heated topic....thinking about a swich of control panels as each release just offers more and more problems to support....

Its almost like "well, it dosn't work in the last release, but lets go ahead and make a new release. Also lets not fix the old bugs and add new features with even more bugs"

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAARG!

my .02

Originally posted by OKIHost
I did not read this whole thread but from what I hear CPanel support direct from them SUCKS!!! There is a guy here at WHT named I think its DanielP and he is supposed to have great support and I am pretty sure I saw him offering some type of special this week so I would try and check it out as not being able to get support when you need it and while customers are pissed off the the most annoying thing in the world. I have heard numerous good things about this guy and was even thinking of going with them when I made the move from a raq, but decided to go with Ensim for a few reasons..

Thats the best indirect plug ive seen in a while.

Chicken?!? I got a 30 day leave of absense for similar