Is tranxactglobal/dv2 is out of business or smth bad happened to them?

One of our servers we have with them is down for 2 days already APC reboot doesn't help. I tried to email engeneering@ submitted emergency support ticket and tried to call them but got to the autoresponder.

Even put a trouble ticket with eServers couple hours ago but I think it will be automatically forwarded to dv2.

I cannot believe that I have such a problem with dv2? I was so confident with them and now I cannot resolve emergency issue for 2 days :(

Its a weekend, they are on call.. your **** out of luck my friend. I would give them a call on the number on their site. It will send you to an answering service and they will page anyone that might eventually make it into the DC. Good luck!

Already, done that. No luck :( Don't know if it even was paged accordingly.

Before they responded my troubletickets/emails and now emergency ticket is ignored. :(

Have you tried ringing the cell # on the main tranxact site at the bottom?

Yes. This is what I tried.

Finally eServers got to me 4 hours ago on the trable ticket I posted them and promised to look into it.

Server is stil down, but it is very kind of them since I pay directly to the dv2.

How about the answer service? They are meant to page who ever is on call

Originally posted by Haze
Its a weekend, they are on call.. your **** out of luck my friend. I would give them a call on the number on their site. It will send you to an answering service and they will page anyone that might eventually make it into the DC. Good luck!


Err Hope that was a Joke :)

Originally posted by William
Err Hope that was a Joke :)
I wish it was myself mate, but its not. Not only did we have to wait hours for a reboot on a weekend, but we had to wait 6+ hours on a weekday! I'll be posting my hole experience when I get some free time.

Server is still down.

eServers were very responsive, but they barely can help with something. Since the fact guys, there is nobody in DC :(

I'm pissed off the truth :( I thought my ass is in good hands before this moment :(

I appreciate eServers bent over for me to help, though I pay for this box directly to the dv2 and eServers could easily say "go to the guys you pay to with your problems."
Thanks Shazard and other eServers guys!

On the bright side 24 hours till monday :). We waited 13 hours on a weekend for a cold reboot that wasn't very pleasent.

Robert,
How long ago was this?

::scratching head:: how can a DC be run without staff on weekends? Thats absurd.

About 3 months ago.

Originally posted by Haze
Its a weekend, they are on call.. your **** out of luck my friend. I would give them a call on the number on their site. It will send you to an answering service and they will page anyone that might eventually make it into the DC. Good luck!
You've got to be kidding me?? :eek2:

next time one of my clients complains that i let the emergency phone ring 5 times at 3 am on a saturday (yes, it happened), ill point them to this thread =]

Originally posted by Aussie Bob
You've got to be kidding me?? :eek2:
I truely wish I was man. The DC was working out for us great when we first moved in. Its only the past few months that things have been going to ****, and I am sure others will agree with me. I truely do not mean to bash DV2 ( Hi Jeff ), but I am lucky my clients have been so understanding throughout the whole ordeal or we would have had a lot more damage done.

I think what others having been trying to say is that any datacenter
should have at least one engineer one site 24/7 at all times ready
to monitor servers and take emergency phone calls (plus call in more
staff if needed).

It's just not acceptible if this is not the case, because of the potential
amount of customers (direct and indirect) which can be affected by
a problem to a server, circuit or router.

I've also had my share of problems with DV2 lately, there were the
outages, and at one time a power circuit failed which screwed up my
server so bad it took a manual FSCK to get back online.

I'm with eServers myself though, and their support is still pretty good.
My server crashed recently due to overload/reboot gone bad and when
I opened a ticket I got the reply that a admin already noticed my server
was down and was already working on it... the server was back up
just 45 minutes after going down...

About 4 hours ago my dv2 trouble ticket was finally responded and tech said he is looking into the problem.

eServers were try int to help all this time.They say that DV2 will have 24/7 support starting from this week, but i probably lost the customer for this server :( 3 days of downtime - noone can afford.

Server is up.

Hope DV2 will improve and next weekend their DC will be staffed as they assured me.

Many thanks to the eServers for helping with this.

Hope i'll keep the customer offering him a month free. Wish me luck.

we hired additional staff to cover the weekends on site - they are in training last week and this week. This coming weekend we are giong to on site 24x7. t hanks for your patience.