u know?

clients who want everything for nothing.

Ive only had one terrifying client, everything I said he contradicted me on, everytime he would ask me a question, he would call me a liar.. it was the client from hell..... never had such a bad experience :(

Originally posted by cbaker17
it was the client from hell.

lol :eek:

my client from hell is dylan :) jjk dylan your a awesome client

My worst client was the one who knew they wanted a big e-commerce site "like that valkrie, er amezon thing", who hands me a 300+page catalog (his supplier), a copy of the dealer-price-guide, and wants it all set up. Spent about an hour cursing me when I informed him that the data-entry and image scanning alone would run him over $40,000. After having my honor, interety and grooming habits slighted, I suggested that he find another designer. Last I looked, he had hired someone for $100 to scan the catalog in (each page is like 600kb+), put up a "write down what you want n fill in my blanks" order form and has yet to sell anything cuz his site, simply put sucks. He now claims that selling on the internet 'dont work'.

Ohm he also refuses to run anti-virus software, claiming viruses are a media scam to sell software, yet has alot of interesting pc problems (usually described at Nortons or Mcafees sites) :D

Lusers....PEBMAC to the extreme!;)

The customers that want to squeeze gold out of their website and want everything for nothing, or that matter $9.95 a month :rolleyes:

I think the saying "You get what you pay for" is very true for hosting, yet its not used that much...:angry:

:bawling: :D


here's one:

Dear Sir or Madame:

I've just E-mailed you our modified website. Could you be kind enough to publish it at your earliest convenience. Your assistance in this matter is greatly appreciated. Also if you can e-mail me the required FTP information connected with our website so we can publish any future changes made to our site without inconveniencing you.

grrr! The future has yet to come!


Another: clients that don't listen & are too lazy!

Everyday I get people emailing me and telling me they can't get their cgi to work. I explain in great detail, step-by-step what they must do, ie. they must upload the first file of the script in binary mode and then again in ascii mode followed by the appropriate chmod, and then they may proceed to upload the remainder of the script as per normal in ascii. This usually does the trick! They always email me back saying they did that and it still doesn't work. Fine! I download their script/s, do exactly as I mentioned above and wholla, it works! I then email them back and tell them it's working. They usually respond asking what was wrong. Do I have to type everything twice?

I agree when you meet newbie and DIY webmaster that are learning the trade, then I hope you will be understanding towards them.

I've just E-mailed you our modified website. Could you be kind enough to publish it at your earliest convenience. Your assistance in this matter is greatly appreciated. Also if you can e-mail me the required FTP information connected with our website so we can publish any future changes made to our site without inconveniencing you.

This happens to newbie where they do not have the experience yet. Any experience person would know to upload to the Host's server in ascii mode for files and binary mode for images.

Everyday I get people emailing me and telling me they can't get their cgi to work. I explain in great detail, step-by-step what they must do, ie. they must upload the first file of the script in binary mode and then again in ascii mode followed by the appropriate chmod, and then they may proceed to upload the remainder of the script as per normal in ascii. This usually does the trick! They always email me back saying they did that and it still doesn't work. Fine! I download their script/s, do exactly as I mentioned above and wholla, it works! I then email them back and tell them it's working. They usually respond asking what was wrong. Do I have to type everything twice?

Yes, the above is also a problem when newbie trys installing CGI/PERL scripts such as counter, formmail, etc. and are not aware that they have to CHMOD either the folder/directory or file accordingly and they also have to modify the script path to Perl on that particular server and sometimes working with corrupted files which they are not also aware.

I would suggest that HOSTS prepare themselves for such teething problems faced by new clients or webmasters by directing them to some tutorials so as to minimize the above problems. As a reseller myself for 4 Hosts I have always tried to solve and figured out the problems and have never borthered my HOSTS at all for many years and they are very happy with the business that give them.

Just my views

Another reason why I prefer being a reseller is:

"Don't put all your eggs in one basket"

As a business person, I always spread my risks and spread my wings whenever I can.


Regards,
cactus

The chap that gets the site zipped to me knows how to upload. He even claims he has a webmaster but his excuse is that his webmaster is on holiday or very busy.

I always ask my clients to tell me exactly what they did during the process of looking at their problem so that they can try and fix it themselves. This way they get the hands-on experience. But no, it's not the newbies, it's the same people over and over again.

I find that there are two flavors of issues that make me wonder why I got into this business at all (or at least wonder about people).

1. The "I need 30G of transfer, unlimited subdomains, and about 1G of space for under $10 per month - preferably under $6 a month" type.

2. Anything that involves FrontPage.

Originally posted by Annette
I find that there are two flavors of issues that make me wonder why I got into this business at all (or at least wonder about people).


2. Anything that involves FrontPage.

:eek: eek. I recently had problem with Frontpage and issued a support ticket. I didn't know I was a client from hell?(Bad customer) :bawling:

Customer are always right :D;) and we have to thread our customer as our real boss. :):stickout

Originally posted by ksstudio
Customer are always right :D;) and we have to thread our customer as our real boss. :):stickout

I agree 100%. Personally, if I came here looking for a web host I would stay away from ones who publicly bash their any type of customers.

I know this is all in good fun... but it gives you something to think about. ;)

klisis :)

Note that I did not say that these are "clients from hell". I did, however, say that these two issues arise more than anything else, for us. We do not engage in namecalling or client bashing in public places, no matter what clients may do. It simply Is Not Done(tm).

Originally posted by Annette
klisis :)

Note that I did not say that these are "clients from hell". I did, however, say that these two issues arise more than anything else, for us. We do not engage in namecalling or client bashing in public places, no matter what clients may do. It simply Is Not Done(tm).

I just reread my post...

I wasn't attacking anybody, just stating a personal opinion as a prospective hosting client. ;)

I do what I do because I have fun at it. I understand the newbies cuz in some ways, I'm still one. (HTML I know, XML, well....nah) :) What usually ticks me off though are the ones who:

1-know it all, yet can never get it right

2-look down their noses at you as if your just a menial servent, yet couldnt spell IBM if you took em to the building.

3-Are so used to a drag-n-drop world, that they think Excel is the cats meow, why cant they do that on the web in real time.

4-never understand that the dial up they are on is real slow, yet insist on sending 30MB zips to clients, and then complain "the network is down" or "my email is broken" cuz its taking 8 hrs to send.

5-give you everything in a scribbled scrawl, then wonder why you charged them extra for data entry when the contract specifically stated "will send in electronic format - ie word, .txt or emailed"


Most of my clients are wonderful people who just need a little handholding. There are the few though that make me think fishing would be a better career. :)

In all honesty though, I've had more headaches dealing with other designers, than clients. Most clients know what they want, you just have to help them paint the picture. Designers tend to get lost in the features, especially newbies who only know Frontpage. All the "Look what I can do", tends to outshout the "should I do it". They eventually grow up, expand their skill set and grow, or move on to other things.

Heres my favorite client :
-Gives you a ready to go site map.
-Has almost all his images ready to go, in jpg format.
-hands you a floppy with all his text, formatted, ready to rock.
-has a clear understanding of what is/isnt possible
-is willing to listen to advice and change gears slightly to accomidate either design-industry trends, designer experience, software/hardware limitations, and connections
-pays promptly.

I've had several of these, and they were a joy to work with. Not only did they get their sites done ahead of schedual, but I was able to offer them nice price breaks because I didn't have to make a zillion changes, tweak everything every other day, or chase em for the $.

Webdesigns challenging, especially when you're trying to justify a $4500 quote to someone whose nephew said they could do it for $200 with Frontpage. But its also rewarding, I think.

<hmm....I keep doing these long posts, and I'll win the Tim Greer award for wordyness, I think :D >

Peace

Originally posted by Dylan
Hosts: Who is your most annoying/irritating client?
u know?

u know?

ME when things dont go as planned/advertised :D

Webdesigns challenging, especially when you're trying to justify a $4500 quote to someone whose nephew said they could do it for $200 with Frontpage

Oh Lord, don't remind me on this kind of people.
But generally I have to agree to what Corey said - this thread really doesn't look good to hosting customers.

:eek: frontpage :eek: i don't know how many of my clients have messed up their accounts because of this

What about resellers? well *cough* efn&2com *cough*


Maybe we should post about our most interesting/nicest/funniest client?


Isn't there a board or something where just hosts are allowed?

Nobody has clicked on.

Take a look at cactus's reply:

This happens to newbie where they do not have the experience yet. Any experience person would know to upload to the Host's server in ascii mode for files and binary mode for images.

In reply to my post:

Everyday I get people emailing me and telling me they can't get their cgi to work. I explain in great detail, step-by-step what they must do, ie. they must upload the first file of the script in binary mode and then again in ascii mode followed by the appropriate chmod, and then they may proceed to upload the remainder of the script as per normal in ascii. This usually does the trick! They always email me back saying they did that and it still doesn't work. Fine! I download their script/s, do exactly as I mentioned above and wholla, it works! I then email them back and tell them it's working. They usually respond asking what was wrong. Do I have to type everything twice?


I obviously speak deafG! & nobody understands me
OR my emails are too long
OR nobody reads my mail (won't list the reasons, for bashing purposes :D)

cactus???

I dislike the ones that want you to update their site for free.

I only have one annoying type of customer... The ones that use stolen creditcards, or try to signup using a fake number.... If they're honest and pay for their hosting or design then they're all good customers. :)

some might ask for a little more help then others, but that's part of the job...

Greg Moore

I obviously speak deafG! & nobody understands me
OR my emails are too long
OR nobody reads my mail (won't list the reasons, for bashing purposes )

cactus???

Yes, I would agree it's quite a problem most of the time for HOST:). to ensure a trouble free hosting service for their clients In my opinion having more common pre-installed scripts and some good tutorials for clients would help to reduce a Host's support time with the client.

Also, I think this thread is good as it gives the HOSTS a chance to relate how they handle their clients and their problems and would help CLIENTS to better understand that HOSTS are also humans:) so this thread could be a blessing in disguise for HOSTs and I hope they will come forward and tell as much as possible here to educate CLIENTS and provide an insights to them on the right way to communicate with their HOSTS.

I agree with Greg, those who signup with stolen credit cards are the clients that annoy me. Those who are rudes don't make me like them either though :o

We haven't had credit card issues yet, and I agree, this thread -could- look bad to a potential customer. But I disagree. The reason being, if you are a potential customer, and you see yourself in any of these rants, maybe you'll take 5 min and treat us nicely and honorably.

We are not slaves, here to do everything for free, but we are willing to bend over backwards to give you a quality site.

We are not mindreaders, but are more than willing to go the distance to help you realize your vision for your site IF! you work WITH us, and not against us.

We can't do everything in barter on your good word alone. We have bills of our own to pay, and this is our livelyhood, however we will do our best to be affordable within reason to you.

We can not be there 24/7 to hold your hand, but are more than willing to help you understand things, IF you work with us.

I can toss out over 15 yrs experience in either the hardware or software side of things, an alphabet soup of certifications and qualifications. And I know that to the client whose shopping cart is broke, or who has broken links on their site or their server is down, it means jack, cuz they paid me to help them get it online, and get it out there, and all they see is me not delivering. I'll damn near kill myself to mean and exceed their expectations (1 week of 20hr days is proof of that), but I expect to be treated in a reasonably polite way. If youre gonna scream at me, swear, slight my honor and flat out threaten or cheat me, I don't want those clients. I'd rather focus my energies on the other 99% who are mature and understand that they get more with sugar, than vinegar.

We are designers, hosts, consultants, and most of us here are honest, hard working folks willing to do our darnedest to make sure your site goes up and stays up, and alot of us take it personally when we fail to deliver. Cut us a break, we are human too. In return, you'll get that quality service that you, as a good customer deserve.

Thank you, its time for my nap now. :D

You know, akashik is always right.
He's a sage or something. :rolleyes:

[i]
We are not mindreaders, but are more than willing to go the distance to help you realize your vision for your site IF! you work WITH us, and not against us.

*lol*
spoken like a true web designer. If I had a dollar for the amount of times I've thought to myself "I'm not a mindreader" I could have retired a long time ago. To be fair though a lot of people haven't got a clue themselves what they want their site to look like. It's one thing to say they want a site to sell 'product X', but as to what the design will be, what colors will look best, whether to have that little swoosh to the left or the right of the logo :D is what the design guy is getting paid for.

I have a few people who get their site's look updated once a year or so. They know the price, and know what I do so they just tell me to make a new one, and bill them for whatever it costs.... very nice to have that much leeway.

Klisis,
erm thanks! :look: I've been called a lot of things in my life - some of them were even nice... sage until now hasn't been one of them *chuckle*

Greg Moore

I've been working way too hard lately. My posts are staring to suffer from "Greeritis":wink:

<No offence Tim, I refer to the lenght n wordiness> :)

Tim? I haven't seen him around for quite a while

maybe he went into a typing fit, got ahead of himself and tied all his fingers into a giant pretzel. :D

Greg Moore

Originally posted by akashik


*lol*
If I had a dollar for the amount of times I've thought to myself "I'm not a mindreader" I could have retired a long time ago. Greg Moore


:D :)

whoops! Umm yeah boss. But we've figured it out now right!?

Hmm, better get back to work :blush:

Greg Moore

Hiya, someone pointed me to this thread. I do pop in now and then, but as you can see by my sig, it's pretty much rare to very rare I do. Cheers. :-)

Originally posted by Tim_Greer
Hiya, someone pointed me to this thread. I do pop in now and then, but as you can see by my sig, it's pretty much rare to very rare I do. Cheers. :-)

:rolleyes: :eek: I can't believe this.. Tim's shortest post!
Are you tired or something? Your post is generally one page long.

Yes this is unbelieveable, /me emails genius book of records. Why are you leaving tim?
Originally posted by klisis


:rolleyes: :eek: I can't believe this.. Tim's shortest post!
Are you tired or something? Your post is generally one page long.

Originally posted by Hostexp
Yes this is unbelieveable, /me emails genius book of records. Why are you leaving tim?


Oh, long story.. I don't think it'd be appreciated or appropriate if I posted the reasons, especially here on this board. No big deal, I don't have much time to post here anyway.

Originally posted by Dylan
:bawling: :D


here's one:

Dear Sir or Madame:

I've just E-mailed you our modified website. Could you be kind enough to publish it at your earliest convenience. Your assistance in this matter is greatly appreciated. Also if you can e-mail me the required FTP information connected with our website so we can publish any future changes made to our site without inconveniencing you.

grrr! The future has yet to come!


Another: clients that don't listen & are too lazy!

Everyday I get people emailing me and telling me they can't get their cgi to work. I explain in great detail, step-by-step what they must do, ie. they must upload the first file of the script in binary mode and then again in ascii mode followed by the appropriate chmod, and then they may proceed to upload the remainder of the script as per normal in ascii. This usually does the trick! They always email me back saying they did that and it still doesn't work. Fine! I download their script/s, do exactly as I mentioned above and wholla, it works! I then email them back and tell them it's working. They usually respond asking what was wrong. Do I have to type everything twice?

Yeah, we did that for awhile - got expensive for us. Now we say, in no uncertain terms, that third party cgi scripts are NOT supported. Basically, if you can't get it to work - it's not our fault.

Of course, we're alot nicer about how we say it...but we don't give free support for script work.

--Tina

I suppose for those of you who hate answering HTML questions (which if I were in the hosting business and not the design business I would understand), you could hire people like me, who are not really in the business to make money at all.

I'm here to write my resume. (Sort of) I am one of the 'GeoCities' kids that got started in Middle school randomly generating HTML and JavaScript on GeoCities servers. THen Yahoo bought them and I got outta there ASAP. (Watermarking was only the beginning of their problems).

UC, we high school students are very optimistic. THe true working world has yet to come in and crush our spirits so we're willing to run amuck on various BBS systems of hosting companies and talk to clients, offering advice, etc.

You don't even have to hire, you just have to offer good services, and when u get optimists from the web design industry, you'll have additional help on your message boards.

We post links to some good tutorials and free resources. We also have extensive FAQs.

We are in the hosting business - not the "we'll help you develop your website for free" business. :)

I'll never understand why a very small percentage of customers order hosting....and then the first question they ask is "So, what's FTP?".

Kinda like buying a car and then asking the dealer "So, how does this thing work anyway?"

--Tina

Hey y'all hosts, don't worry about bashing us customers.....we have a big forum where we whine, moan, complain, ____________(insert other FUN words here) about your ____________(insert another FUN word here) service!!

Just joking. :D

I do agree that it is good to help newbies, but I understand that people can just be horrible and cruel to other people just because they can't upload a CGI script and it OBVIOUSLY isn't their fault!! :D Anywho, deal with the newbies and tell the bad ones to go ____________(insert a FUN action here)

Sorry, too many Mad Libs!! :D LOL

"So, what's FTP?".

:beer:

No, not really :)
Its actually fun and gives you an insight on what it means to be a host.
Get that stress out of your systems hosts! :D

:D

I have one or two clients who keep on emailing me over and over again that contains very little information to work on - it's like who you? what's your domain name? - they get so pissed - even when you reply.

Wonder why? Bounce. Bounce. They don't even have a valid reply to address...

Yes, I just love it when someone sends me an email that says "My account isn't working. Fix it."

Like...who? domain? isn't working how, exactly?

We have about 2000 customers - and there always seem to be one or two that expect that we know exactly who they are!

--Tina

Originally posted by Dylan
Nobody has clicked on.



I obviously speak deafG! & nobody understands me
OR my emails are too long
OR nobody reads my mail (won't list the reasons, for bashing purposes :D)

cactus???


Why does the first file have to be uploaded in binary mode? I never heard about that before...

venom, I seem to think it's a Plesk thing. Other hosts don't agree with me. Yet, they experience alot of problems with cgi. I don't. Simply because I apply the above trick.

aaahh ok :)

hey dylan, was i your most irritating client? :D
i was stupid and didn't know much and asked too many questions and requested 2 sub domains and i used the most bandwidth

:eek: This thread is DANGEROUS to a hosts reputation

:D

:D no creep, you were cool :cool:

:eek: :eek: :eek:
Originally posted by AffordableHost
We post links to some good tutorials and free resources. We also have extensive FAQs.

We are in the hosting business - not the "we'll help you develop your website for free" business. :)

I'll never understand why a very small percentage of customers order hosting....and then the first question they ask is "So, what's FTP?".

Kinda like buying a car and then asking the dealer "So, how does this thing work anyway?"

--Tina

No comment :eek:



:D

So, what is FTP?
I asked my host this question on the phone and he hung up....




Note to the gullible: This is a joke.

Originally posted by igor@af
So, what is FTP?
I asked my host this question on the phone and he hung up....


Yes, and will you please stop calling back?! :eek:


--Tina



Note to the gullible: This is a joke.

Originally posted by AffordableHost
Yes, and will you please stop calling back?! :eek:


LoL

That's funny :D

Originally posted by Dylan
:D no creep, you were cool :cool:

:)
thanks dylan

Ones that don't pay there bills, especially when the excuse is "I didn't get paid".
Thats Not My Problem(tm) - if you can't run tour business, don't expect me to.
The only thing I hate worse than chasing money is shutting them down, becasue now I'm working for free, and that is *NOT* why I am in this business.

Tom / who is sending termination notices out today.......

I hate terminating accounts, for non-payment. Here's why:

1. Once the site is down, they suddenly come up with the money - meaning I have to now un-do everything I did to shut them down.

2. Once the site is down, the "new" site owner (who I never even knew about) pops up and says that he never got the bill.

3. Once the site is down, the account owner will beg me to turn it back on "for just a couple more days" so they can get files and email....in spite of the fact that I usually give about 2 months of warnings before I shut an account down.

That's just a few reasons. I'm sure there's more. :)

--Tina

Originally posted by AffordableHost
I hate terminating accounts, for non-payment. Here's why:

1. Once the site is down, they suddenly come up with the money - meaning I have to now un-do everything I did to shut them down.

2. Once the site is down, the "new" site owner (who I never even knew about) pops up and says that he never got the bill.

3. Once the site is down, the account owner will beg me to turn it back on "for just a couple more days" so they can get files and email....in spite of the fact that I usually give about 2 months of warnings before I shut an account down.

That's just a few reasons. I'm sure there's more. :)

--Tina

I could add to the list, but my answers are almost always the same to these and more - NFW(1) until I get paid all past due amounts and re-activation charges. Cash, MO, wire transfer or check, no CC.

Hell, the only reason I give servers back is I don't want to store them.

Tom

1) The decoding is left as an exercise for the reader.

Despite the fact that you shout all over your welcome letter about the time DNS takes to propragate, etcettera - and so does your domain registrar once you've changed the DNS... a minute later you know what happens...

So, when exactly did you modify the DNS?... 5 minutes ago :)

"So why isn't my domain name working? Your servers must be down! You suck! I hate you and want my money back! I am telling all of my friends how much you suck!!! If it isn't working by tomorrow, I will call a lawyer and sue you for damages!!!"

24 hours later, when DNS has finally resolved...


"Okay, I see you fixed my account. I am still not happy about it being down...but I am not going to cancel my account just yet. Consider yourself lucky to still have me as a customer!"

*sigh*

I'm just glad that 99% of our customers are NOT like that. For the most part, our customers are absolutely wonderful to work with. It's that other small percentage that makes me wonder if there's any hope for the human race. :P"

--Tina

Oh dear.. I dunno whether to laugh or cry...

On one side I have in my dark distant past been the hosting client/newbie from hell and guilty of many of the sins noted above...

"Please grant my forgiveness oh great Unix host in the sky" :)


Then on the other hand I've experienced those wonderful clients who I'd forgotten about until recently...

You know the ones, where they pick your brain in a friendly conversation, get the ideas you had for their site all the while looking very keen on your services...
... then WHAMMO! you get an email 5 days later saying they've gone with someone else with Frontpage and 15 years experience... (i.e since birth)...

There's times I could wish for a little hindsight or a way to get them to sign a contract without giving away all that creativity up front.

Of course when the site actually appears looking like the dogs bollocks (i.e. wrinkled and well scratched up) there is some pleasure in knowing you are...
"too busy to sort it out for 6 months now, sorry."

:D :D :D

Professionals are easy to handle... cause they know what they want, what they can get and how to get it..

Newbies who pay very small fees for their tiny site, usually have the largest amount of 'Special requests'...



:)

Imagine..sit back and laugh and crack jokes about your clients.....


Obviously they are going to come in all shapes and sizes and thats part of business.I think its poor taste to laugh at any of them as if you all be gods.


The clents are always wrong and just pains? I still did not see the answer WHY a perl script needs the first one uploaded in binary??? (LAUGH-LAUGH AT THE CLIENT)


And of coarse a problem is always with the client and never the other way.

This has been discussed before in the thread somewhere. No one is being God-like. Have you ever worked somewhere where the employees joked about the customers? If not, then you've never had a job anywhere.

There were so many posts so it's not really possible to comment on all of them without writing a book...


Chris,

Those are problem clients for all of us.

Kaith Sutai-Rustaz,

I just laughed about what you said about that person.

Dylan,

Why do you have to send scripts in binary, then ascii?

ksstudio,

"Customers are always right"? I have a slightly different angle...

"Customers are many times right" ;) Remember we all customers to somebody and providers to other people. When we are the customer, we make mistakes too, hence the reason for saying what I said. It helps us all to be a little bit more humble.

CoreyC,"...I know this is all in good fun... but it gives you something to think about."

(referring to one of the first posts on page 1)Very good point!


The way I look at it is (assuming that most clients have a decent sense of reasoning) we are all learning. Anyone in the service industry will need lots of patience. It's up to us to let newbie or hard to deal with clients know where the boundaries are. If clients become totally unreasonable, then perhaps it's time to encourage them to move on. All we can do is do our best and make an honest attempt at helping them within reason.

I say if the client wants everything for next to nothing (a.k.a. the client who wanted a 300 page catalog put on the web for $100), go somewhere else. They obviously don't appreciate our time. However, I do believe in treating each customer with care and understanding.

I must say this thread has given me some laughs this early morning :D

Laughter is the best medicine :laugh:

Check out www.techtales.com

from the thread Tech Support! Funny.. :)

http://www.webhostingtalk.com/showthread.php?s=&threadid=19460

Lost a customer because of the server at burst.net (down most of the time - NO MORE WITH THEM) and pain in the neck FrontPage Exts!

I had already told him not to use FTP since he was using FP Exts for his webpages and using FP to upload. He said that it worked fine else where (company server with Lotus Domino) or something. He said he had years of FTP and FP experience and there should be no reason why FP exts shouldn't work with FP. I used WHM to uninstall and reinstall FP a few times and he couldn't stand it that everytime I have to reinstall. He is now wary of 'cheap' hosts.

He thinks that I treat him like a child when I told him that FP won't work after using FTP again and again. It may work in the office or on Windows 2000 machines when ftp is used to upload stuff.

Do only cheap hosts get this sort of treatment?

I have no irritating clients, and I love them all the same.

Originally posted by JayC
I have no irritating clients, and I love them all the same. Probably the smartest . . . err intelligent . . . .err . . uh best answer in the eyes of current or prospective customers.

After finishing a web site for a client… I called at the General Managers office to explain how ‘Live Stats’ worked.
GM “ Live stats? What are they? I don’t want them, its people walking through into the showroom that I want!!!!”

On another visit……(ye I’m a sucker for punishiment)
GM “Have you seen my our phone bill! I’m not paying that, we never use the damn thing!”
Which got even more interesting when I informed him the terminal in question had it’s own dedicated line, just for the terminal. Then produced a list of game and mobile phone (downloaded ring tones) that had been visited – it was his terminal!

In response to previous posters views on this thread could be damaging for Host’s:
Maybe, but I also feel that if most of our customers read it – they might just learn something and perhaps (please…) be a bit more understanding.

Regards all – Happy Hosting J
Eladesor

How do you deal with these irate/annoying clients?

Originally posted by Studio-51
How do you deal with these irate/annoying clients? This has been discussed often.
I think the most recent is http://www.webhostingtalk.com/showthread.php?s=&threadid=17941

due to our rather low prices
[for what we offer]
the majority of our clients are newbies &
have a lot of questions..
most of which are answered in the FAQ on our site.

but i cut them a lot of slack because
i used to be a newbie too..
i remember rather arrogantly asking my first Windows host
why CHMOD didn't work :D

Don't you hate those customers who ask for $1000000000000000000 Microsh*t software (like SQL) so you go out and buy it and let them know you have it and they never use it..? pisses me off, that's why i like linux, it's all free there :D :D :D

Originally posted by Dylan
u know?

A client who sent an email to me with a question: "How to send an email??: :rolleyes: :stickout :D j/k

the most irritating client for me is a person who DID NOT want to read the user manual and start to call me even to ask a simple thing such as the path to perl.

I don't blame myself, but I can picture the support staff of my new host screaming after trying to help me get my form to work with about 10 email messages with no success. Then I finally told them that I had customized Formmail with barely any knowledge of perl. You all seem to enjoy the client being stupid, so I won't defend myself unless you push me. I wasn't wrong though.

I'd rather have someone mess up on formmail due to a small clip of customization than all the sites that complain when their "customized" WWWBoard doesn't want to work. *teethclench*

You all seem to enjoy the client being stupid

I hear a broken telephone ringing in the background :look: :smash:

What I mean is, the basis of this thread has been lost :stan:

We don't have any client, which can irritates or annoys us. <edit> :cool:

you don't have any clients???



j/k