Hi,

Do you guys know how good or bad is this so called non-vdi hosting company?

My account is down now and it's the 2nd time in a month.

Experience from other users?

Thanks.

ebird

The server you were on was overloaded so we had to do some cleanup. We will be more than happy to move you to another server if you would like. Please just let us know.

i'm sick of seeing posts about weinbar everytime theres a problem with them. there have been tons of posts here which could have been found by doing a simple search. it would be better if you just relied to one of those posts instead of creating a new on.

other than that, it seems like they grew too fast for their own good. this happens to every company. it appears to happens a lot to weinbar since i've been seeing tons and tons of posts about this. if you don't like it, i suggest moving to another host. as far as what host?

verio: www.venturesonline.com
nac: www.site5.com www.hostmatters.com
vdi: ?
datacolo: www.wizardshosting.com
alabanza: www.hostrocket.com
burstnoc: www.burst.net

How long does it take to move me to a new server? Do you guarantee that no data lost will happen during the process?

Thanks.

ebird

I am asking others opinion, not here for the tech support. And I also think my question about whether there will be data lost when moving to a new server helps others.

What's wrong about it? What's the difference between this topic and people asking how is, for example, site5?

Thanks for your suggestions to other new hosts.

ebird

I just had to cancel an account with weinbar and I would STILL recommend them to a friend. The cancellation was due to the organization I was building a site for not wanting to go on with it, nothing to do with weinbar. They are one of the best hosts I've dealt with and the next time I need a php/mysql host I will go back to them.

Every host has downtime, fact of life. My opinion is that if you're doing a site that's so important that you can't bear for it to be down once in a while you need to consider spending more than $20.00 a month.

You came into a public forum and criticized their service/product and look at how professional the reply was; I think that says a lot about them.

jericho

You shouldn't have any data lost, though I don't know if you run boards or special scripts nor how they are set up/configured etc.

There is no data loss when moving servers. Just make sure there is a dump of your database so that it can be reinstalled on the new server.

The network was/is fine and has not gone down. There is nothing at all wrong with us. We had a single server problem. That is not a fact of being a good/bad host. If it was our only server, there would be an issue, but we do have multiple servers.

As far as growing too fast, I disagree.

Yes, we have grown, but we have grown as per our projections. This is not the first business I have been in. I know how to project business growth and we have reacted accordingly. We have brought in 4 more tech support personnel and have also secured more servers and rack space.

Just becasue one of our many servers have gone down for a short period because of a reboot and reconfiguration does not mean we have grown too fast. It is very easy for someone to say we have grown too fast, but the reality is, we have not grown as fast as we would have liked. We have plenty of resources avalable to meet any need out there.

I am starting to get tired of defending our company whenever we need to do some reconfigurations. It does not mean we have a bad network. In fact, it is still pretty darn good.

Aloha,
well to weinbar I would say do not defend it then
I think your credit on this board is good
maybe a quick post if ya want though ;) hehehehe
I have one of your WHT specials and from Maui I get amazing times and tracert is shorter than anyother host out there including Hostpro who I am at now with most of my accounts
I am thinking of buying a dell ap server and colo at your place in the near future have to do some more research about this first. (the app server that is) but that is another thread ;)

as far as the questions I have to say I think it is OK for people to start up a new thread with a certain question that is what makes a forum a forum open conversation.

I am curious to ask a question to Ebird though ?
this might help others in the future also ?

did you contact weinbar when you noticed your first outage or down time ?
if so what was his response ?
did you contact him on the second time ??
also how are you responding to him ? (do you understand that things can go wrong or ??)

did you ask how can he make you happy tell a biz you would like some kind of compensation or something ? If ya do not ask ya can never get

also how are you monitoring your sites ?
( I started using qwkmon.com but not sure how it really works ??)

I am curious as your first question almost sounds like you are posting here looking for a public answer rather than calling tech at weinbar ?

I try not to make comments unless I have first talked to the source and tried to resolve the issue if you are still then disatisfied then bring it to the board with your backing.

just my thoughts and not trying to start a battle just good conversation that helps us all out

First of all, I am not here for tech support. I just want the opinions from other weinbar users. I have said it once in this thread, please read it carefully.

2nd, I contacted weinbar at the first downtime, and I forgot what was the reason. Something like hardware upgrade something. I didn't contact weinbar this time, since when I posted here, my site was back. Again, that was the reason I was here. I want to know whether it's really a good one, or good in the beginning, and then going down when it's getting more and more accounts.

3. qwkmon sent me a message one hour later than I posted here, telling me my site was not reachable.

Something I don't understand is, and I have asked once: What's the difference between my topic and other topics like "how about wizardshosting.com?" For example, if someone said "I have accounts with wizardshoting and they went down twice per month. Many people recommended it, but now there are so many problems." What will you response to this topic?

Are you guys gealous that weinbar has been mentioned more frequently than others?

By the way, I did have accounts at forums.weinbar.com and help.wbcom.net and I use them for support purposes.

ebird

Aloha
cool man now worries and thanks for writing back ;)

I am behind ya on posting it if ya want and ya checked with em first
hmm how do you like the qwkmon I am on a free acount to try it
you doing the pay serivce ?

how many sites ya monitoring ?
just curious as I am thinking of using it more ??

so let me ask you this
since I am thinking of colo at weinbar ?
are you happy over all or more happy than your last host ??
I have been with vserver for over 4 years and am just now having probs with em
also got enough clients it is making since to go to my own for control etc.. cpu usage blah blah

Mahalos

Well people, you just know I cant help replying to a topic with "weinbar" in the heading.
It just so happens that this time its a happy response, no problems to report with WeinBar, no downtime that ive noticed (the odd 10 second blip but thats pointless mentioning!). All upgrades done promptly.

I agree that posts should go here after contacting WeinBar, I will normally always contact weinbar first if there is a problem, and now I will post it onto their forum first and then onto here if I am unhappy with their response.

But, I myself am always looking for the publics opinion of their previous responses, and this is what I feel "ebird" was looking for, maybe he could have looked at the previous postings on this forum, but if he had it would be old information, and since hosts change so rapidly in this day and age!
Take CobaltRack for example, a month ago people were driven mad (and i dont just mean mildly mad, i mean completely crazy by their incompetence), and now I think we have actually had a good/ok comment about them less than a week back! Therefore looking at the history is not always the best way of doing things.

Hi xtstrike,

Thanks. You said it. I just wanted some new opinions with weinbar, and I didn't use this for support purpose.

To Honu:
I use qwk's free service and it monitors two servers (or I should say "domains") for you and notify you by email when it couldn't reach your sites. I got a notice 20 minutes later than I realized the problem by myself.

I don't have any experience with weinbar's colo. So couldn't give you any feedbacks.

For support, I sent a request about 22 hours ago and still haven't got anything back from it. Michael told us new tech support guys started to work on May 18, but it seems the support takes much longer time than tera-byte and below10host (two that I had experience)

Maybe if I change the topic to "how is weinbar NOW", it will be a better topic.

ebird

Aloha thanks Ebird

trying to figure out a good inexpensive monitoring service and deciding what tro do for my own server.
I am at that balance point where another client will make it cheaper to have myown box but also want to be able to do stuff with ASP so looking at chilisoft and asp with a cobalt want to have a mailing list capability and stuff

man I hat this trying to figure out this stuff
anyway
cool and mahalos for the reply

bummer ya have not gotten good quick support

the reason why I am looking at him a lof of my clients are on Island and I get very fast times form him and short hops doing tracert.
Efreeserver adn rackshack is also getting very quick tracerts from here

anyways

later ;)

Michael,

you come in here to reply post and you don't even anwser question that your customer ask in your OWN FORUM. What is this? My site had been down since this morning along with many other customers and until now, it's still down.

It would be nice if you can at least spend just 1 min to explain what is going to us as your customer. I already submit few email via support desk to your email...nothing back yet. Do we have the right to know what is going on?

:angry:

I am sorry if I am not at your beck and call every minute of the day. I still have a life and my tech people are supposed to be checking into the forums. Unfortunately, things are not working out as we had hoped and new options will be coming soon.

Now I know why people use this board as a support board, since you get quicker responses here?

Michael, you can spend some time here, but not your own support forum and help desk system? <<EDIT>>

If you don't treat your current customers well, you will see the "weinbar support" here become "don't go with weinbar" every soon.

ebird

wow.that great respond from my hosting company. You still not answer or let me know what is going on for the black out we have today? it is still down.

Unfortunately, things are not working out as we had hoped That it? So when is the server back to work? Dont' tell me that everything is still normal at weinbar....gosh...this is really frustrate me.

Oh give him a break! If I am correct Weinbar just had 4 new tech support people starting. I'm sure they are still trying to get use to how things go. I'm sure they are doing everything to correct your problem, whatever it is. I doubt they are sitting back and hoping it fixes itself.

would you get frustrate when your site get down for a whole day without knowning why? And get that kind of respond from them?

In addition, i don't think it have to do with 4 new tech support. All i want to know is what happen and when is it going to be fixed. Is that too much to ask?

I checked on your domain. Please read our AUP (http://www.weinbar.com/restrictions.html). That is the reason why your account is not coming up.


The servers are just fine.

I don't see i violotate any of your TOS. Can you tell me what wrong with my account?

Please check the section on CGI scripts/forums

i have 20 gigs of bandwidth each month i only use half of it as of today.

What I don't understand is how customers come on this board and start giving support questions to the support tech and the customers expect for the support tech to come on this board and check like its a ticket system.Well you customer have responsabilities too.If you are not happy with WeinBar then I think you should sign up for *****ing or truehosting they will teach you a lesson.

The reason why these posts about wizardhosting.com Weinbar and so on is stupid already because instead of something serious somoene comes here and starts posting some stupid threads about how they got double billed.

In simplest terms its just a WAISTE OF BANDWIDTH.

Originally posted by Bubble
i have 20 gigs of bandwidth each month i only use half of it as of today.

It is not a factor of bandwidth. We allow the bandwidth for a reason. What we don't allow is hogging of the CPU. Bandwidth doesn't affect the server that much. Scripts do.

to all, sorry i post here since i can't get answer from their help desk system, and their support forum. <<EDIT>> If i keep waiting on the support desk from weirbar, i think i still waiting and waiting.

To Mike, i already sent out cancel request for both of my account. I know my traffic and you are not admit there something wrong at your end. Not only me have problem, few others having problem too. You could handle the situation much better rather than the way you reply to me earlier. That good also, this will help
other to rethink before they do business with you.

Regards,

When you sign up for an account, you should read the AUP. It is there for a reason.

Good luck with your next host.

Lets see,,,,

Ya sign up for a host, dont bother to read / understand the TOS/AUP policys, run cpu intensive scripts, and then wonder why ya get shot down. Then, goto a different forum and complain about poor service. And somewhere in there, maybe learn the difference between BANDWIDTH, CPU USAGE and STORAGE. They are 3 completely different things.

I'm sorry, but I've watched Mike Weinbar work himself til he dropped, and part of it was from going to other forums to help his clients. They set up a help desk system and a forum. They hired new techs. Things are a little wonky at the moment, but will iron out soon. Weinbars like that. I can tell you from experience, it takes time getting new employees up to speed, especially when you have multiple business areas to service (design, virtual, dedicated, different cpanels, etc). Of all the hosts I've seen here, he's probably in the top 5 easily for giving a damn about his business.

Please, go try *****. Im sure you'll like em.

<<EDIT>>

Also I beleive that all these matters are confedential and should not be discussed in public.

Next time simply ask them to email you or contact your support department... they have signed with your company and need to abide by the rules. If they need a support they have to follow the procedure to get support.

-------------------
Please, go try *****. Im sure you'll like em.
-------------------

Kaith Sutai-Rustaz, you are truly an EVIL person :D

Sanjay:

I absolutely agree. In fact, I have been trying to redirect everyone out of this open forum, but they INSIST on posting here.

We have our own forums that are open for all to use. From this point on, I will not be answering any support related queries here. If anyone has something to rant about, I will only reply with "Please take this through the appropriate channels".

XtStrike - I try...I try. :D

Weinbar - good move. :)

Hi Michael,

The problem is: you pushed your customers to post here, because they couldn't get any responses from your own support systems. Let's just assume that you did try to direct your customers to your support board, but they couldn't get the support there, what do you expect them to do?

You spend some time here, but you don't answer your customers' questions at your own board?

I send an question around 36 hours ago, but still haven't got any reply. On the other hand, I saw many posts by you here. What's the logic here? I am happy my question was just a question, not a tech problem.

Go to your own board and answer all the support questions there. Thank you.

ebird

I completely understand your dissatisfaction with Weinbar. I am disabled and have looked for a website for 2 years, and Weinbar, unfortunately, was the first paid webhost that I trusted. I have been very dissatisfied with Weinbar. I have just emailed Mike Weinstein to cancel my site at Weinbar, and am still trying to send him a copy of my cancellation with a followup FAX; but can't get his FAX number to work yet.

Now, I want to keep my domain name that Weinbar charged me $15 for. Can someone please explain the details on how to keep my domain name, yet cancel the webservice.

Thanks,
Chris

If you search for previous posts, you will see 000domains.com, registerfly, registerclub, etc are recomended for domain registration.

I recommend 000domains.com althouth it's about $3 more expensive than others.

All the processes are slef-explained. If it's a new domain, you should read their policy carefully.

You get chareged by $13 and 000domains becomes your registrar. It takes care of your domain for the period that you paid $15, and a year after that, which mean you pay aother $13 and you domain will be good through 2003. (just assume it's a new domain purchased recently).

Hope it helps.

ebird

I want to keep my domain name that Weinbar charged me $15 for. Can someone please explain the details on how to keep my domain name

Chris, that's no problem. Find out with which registrar your domain was registered by doing a WHOIS (e.g. http://www.allwhois.com). Then go to the website of the registrar and change nameservers to your new host.

...but I haven't found a new host yet(considering 0hosting.com). How long do I have to find a new webhost?

--Chrisb

If you want to cancel your account with Weinbar immediately (which I can't understand, he has a good reputation here, BTW) you will need someone who allows you to park your domain until you have found a new host. Some registrars do this for a small amount of $

Originally posted by chrisb
...but I haven't found a new host yet(considering 0hosting.com). How long do I have to find a new webhost?

--Chrisb

Usually it's a good idea to switch hosts at least a week in advance from cancelling... You would want to setup an account at a new host, transfer your files over, and then initiate a DNS transfer. Then, cancel the account at your own provider. Using this method, your visitors should notice no downtime.

Brian

Next time simply ask them to email you or contact your support department... they have signed with your company and need to abide by the rules. If they need a support they have to follow the procedure to get support.

I just got a new weinbar account, and so far its great for me. But about this point above, I have to disagree. Everyone HAS followed the proper procedures to get support, but they don't get any replies for days. They post messages in the weinbar forums - which sometimes don't get replied, or at least a few days late. They send emails, which disappear somewhere, and they use that help desk thing, which never used to get a reply. So what should they do? Why bring up this nonsense about using proper procedures for support. Where's the proper procedure for ANSWERING support questions? ;)

But that was before... Now weinbar support has really improved this week. I get replies very quickly when I use the help desk. Sometimes in a few hours - thats pretty good. I think (and hope) the support problems are the past.

Besides the support, who else provides such a good deal for the money? 500mb storage, 20gb traffic for $15! So far the account seems great to me, and I like the Control panel too.

BTW, just two days ago I sent in a request to change MX records and it was done in just a few hours. That was good response time in my opinion. I would hope others would give them a month or so to get things together.

I think (note, I dont accually know, but Im making a semi educated guess based on posts here n elsewhere) that they had some techs who didn't work out, tried bringing in new ones, but they too either didn't work out, or there were some communications issues on who was gonna do what, or some impact due to the learning curve, and this combined with several outside occurances had Mike Weinbar pretty much flying solo (or appearing to). I can tell from experience that their supports been satisfactory in the past for the few things I've asked for. 1 or 2 fell thru the cracks recently, but weren't that important to me to push them. If things are on the upswing again, then good. I know how hard it is to get good employees, who take the initative, grab the training n run with it and can give top notch tech support. Its real bloody hard.

like all host, theres a cycle when you grow. Its how they come out of it that counts.

Again, i'm just guessing here.

I just got a new weinbar account, and so far its great for me. But about this point above, I have to disagree. Everyone HAS followed the proper procedures to get support, but they don't get any replies for days. They post messages in the weinbar forums - which sometimes don't get replied, or at least a few days late. They send emails, which disappear somewhere, and they use that help desk thing, which never used to get a reply. So what should they do? Why bring up this nonsense about using proper procedures for support. Where's the proper procedure for ANSWERING support questions?

In fact my half of the post has been edited. If you would have read the whole post, you would have not misunderstood me. In brief what I meant was that if I will start replying support queries for my clients on this board, soon it will become our support center... I don't think anyone will like that.

Second each company has privacy policies etc... and dealing all these issues publicly is not good for both the parties.

Finally, giving idea to ask the clients to email or follow the support procedure was under following assumptions:

Eamil:

1. If Mike will/can help client with the problem after reading the post here, he will/can help him with same efforts and dediaction after getting email (specially when he has asked to do so on this post).

2. This will save unnecessary exposers of information to public.

Follow the support procedure:

1. Few of the clients may not be aware or following the support procedure.

2. answerring support queries on this board will encourage many clients to skip the normal procedure and drop a post here straight away.

Everyone HAS followed the proper procedures to get support

Everyone... how can you be sure. Many people don't bother to read terms before signing how can you be so sure that everone has followed the proper (I never used this word) support procedure.

We have many clients who always send support queries at sales... trust me most of them know that we simply forward those email to support.

Originally posted by m6.net
In fact my half of the post has been edited. If you would have read the whole post, you would have not misunderstood me.

Note that this post was made before I edited yours. In other words, they misunderstood you anyway :D