Has anyone, who ordered Nocster`s Valentine Special received their server yet?

When was it promised?

I think it should be setup my friday, I just got an email from the reseller i am getting it from and they said I would be up friday!

Ok, thanks, that great .... lets hope it's up by Friday...as they said within 48 hours :)

Originally posted by sabi
Ok, thanks, that great .... lets hope it's up by Friday...as they said within 48 hours :)

IIRC didn't they say orders would begin delivery starting February 12th (which is TODAY) and would be setup within 48 hours? I'd give it at least until Friday afternoon.

ANd what if they would have another day necessary? I mean... this Valentine deal is unbeatable... i wouldn't mind waiting a day or 3 for it.

We are beginning delivery today...
All pre-orders will be filled between today and friday. All non-pre-order placed starting today will be filled within 48 hours.

Sean R.
BurstNET
System Administration

Thank Sean,

I Pre-orderd my server and hope to have it running before the weekend :)

PS. My initial posting was actually to enquire whether or not anyone on the forum had actually started to receive their servers?
I just wanted assurance that the delivery process had actually begun :)

Not got mine yet, but I hope I get mine before the weekend ;)

Originally posted by DarktidesNET
Not got mine yet, but I hope I get mine before the weekend ;)

You ordered yours through mainarea, right?

Which one did you get? I'm looking at the XP 1800 and will probably order tonight :)

Yeah, through mainarea; XP 1800 1.53ghz. I ordered about 5 - 6 days ago.

I already have an XP (1700, 1.46 ghz) and I love the XP's ...

I ordered my XP1800 over weekend, but he told me straight up it will be put into nocster on 12th. So i guess 48 hrs from there.. no rush I sitll gotta get template and redo site ;)

Awesome deal though :D

There are two threads on this :)

We got 2 of them yesterday. (and one from the 31st of Jan.)
We ordered them on the 7th and 8th.

Expecting at least 5 or 6 with any luck today.

Regards,
Thomas Currie

still waiting for my xp 1800+, 1gb ram which I ordered via matt/mainarea :)

How good is nocster server?

I guess I chose wisely, the XP 1800 for $107/mo seems to be the favorite here.

hi Jbb,

Same here, I also ordered the xp 1800+ on the 10th and I'm still waiting. .... anyway its a good deal so I dont mind waiting ... but not for too long :)

Originally posted by RossMAN
I guess I chose wisely, the XP 1800 for $107/mo seems to be the favorite here.

What do you mean $107/mo, I thought it's $99.95?

Nothing yet, I ordered the AMD Athlon XP 1800 - 1.53Ghz direct from Nocster, on Feb 7th.

Originally posted by BigJ406
What do you mean $107/mo, I thought it's $99.95?

$99.95/mo does not include the $19.95/mo CPanel.

Originally posted by brandonk
$99.95/mo does not include the $19.95/mo CPanel.

But include CPanel, it's about $120, how did he get $107? :)

Well, if you go through a nocster reseller...(Matt from mainarea for example) they can provide you with a lower price... ;)

I got the XP1800 although that dual xeon w/ 1TB bandwidth was calling me... :D I should of ordered it...oh well, maybe there will be an easter sale...

LiNuX: Aprils Fools day sale (so Sean said). I plan to get Xeon's then too :p

Ahh...there we go...this XP1800 will be full in no time as I'm running as fast as I can from @lalala... Can't wait until Friday so I can transfer the few people that stuck with me through the hard times and start all over again...

Thank god for a capital one credit card to hold you through the bad times...like 2checkout being late sending funds or a dedicated server provider losing your server...

Can't wait to get my hands on the xeon...;)

BTW, Matt watchout...The new #1 nocster reseller is on his way...;) I look forward to talking to members of the nocster/burstnet crew...

(Darktides) - Aren't sigs limited to 4 lines? Havn't read the rules in a while. ;)

Mine is only 4 lines, 3 if you don't count the blank line.

Oops...my screen was minimized...;) It was wrapping for me...Sorry.

So it's going to be something like $900 down for that xeon huh?

I'm not sure I'm going to probably go through another reseller to get it cheaper than nocsters base price...

I don't NEED 1tb of bandwidth though, I wonder if you could get that trimmed down and some price took off.

Well, wouldn't it be possible for you to share the server with someone if you didn't really need all that space...or just have a special for low priced semi dedicated plans on your site?

That might work...

-Steven ( Soon to be #2 Nocster Reseller... ;) )

To anybody who has ordered servers, a bunch are already built and are being put through testing by Nocster. I'm not sure how long it will take, but you'll get the servers very soon. Believe it or not, I'm still sorting through new orders here. I'll get back to the low priority emails very soon, and I might just get somebody else to help me.

- Matt ( The #1 Nocster reseller, who Steven will never beat :D j/k - Actually, being #1 is just a perk, it doesn't really matter to me. )

Since we have the top 2 resellers here I might ask well ask this here.

I ordered the XP 1800 for $107/mo through another reseller.

How much are add-ons like?
1) Either a larger hard drive or a 2nd hard drive (60GB+)? I'd prefer a one time fee rather than per month payments.
2) My package comes with 300GB bandwidth, how much is it for another 100GB?

Thanks :)

Steven isn't the #2 reseller yet, but he'll be there soon probably.

You'll have to ask each reseller seperately, prices will be similar, but they'll vary.

- Matt

Someday I will learn the rules ...

I can't post the prices in this forum.

- Matt (mleib@mainarea.com)

Originally posted by RossMAN
Since we have the top 2 resellers here I might ask well ask this here.

Hehe...not yet...not yet...Need to get the site back up first...


Originally posted by mainarea
Matt ( The #1 Nocster reseller, who Steven will never beat j/k -

;) Give me three-four months...

BTW, Matt is a really nice guy to work with. He seems to know a lot about nocster and how they operate. It was a pleasure to buy through him and I can't wait for Friday to get the server...

I hate to admit it out loud...But he is my inspiration :bawling: Wanna be like mike (hmm...or was that Matt...j/k)

- :D Steven

LOL Steven. The staff at Burst/Nocster are great, and they just got a new customer service manager. Everything is looking good (except I'm still waiting for the online billing system to be back up).

- Matt

Had to edit the above post...for some reason I couldn't spell "loud..."

No Online Billing System? :crap:

Sean told me he'd try to have it online by the time he left yesterday, but I guess they're still adding records.

I heard he isn't in today, but I did hear that a few of my servers will be up tonight.

- Matt

When you say "my servers" do you mean your personal servers that you bought or servers that others bought through you...

IMO, as the #1 reseller you should be entitled to priority setup...;)

I know that few can't be me as I ordered yesterday, but Friday is ok...:D

IMO, as the #1 reseller you should be entitled to priority setupThat would be unfair to other customers and resellers.

I'm just kidding...calm down...;)

I don't know why, but I seem to find competition fun...it is like a driving force...Makes the world of hosting (or live in general) fun and not just the same boring ol' routine.

Sorry just angry...

We ordered a server with 2 HDD's on the 31st of Jan, got it yesterday.. it had one hard drive in it......

Regards,
Thomas Currie

Hmm...I don't intend to seem mean here, but wasn't this a pre-order special? Unless of course you bought before the special and paid the setup; I don't know how long this special has been going on... They said all preorders would be delivered on the 12th and all others within 48 hours. I think thats fair and reasonable...

It's not generally a good thing to start a business relationship angry...

Hey guys... i ordered my XP1800, 512MB, 60GB, with Cpanel for 104,90/m, two month prepay :)

Cheers!

Thomas - Did you give them a call? I don't know why it would take that long.

Some resold servers might be ready for me to send out login info for tonight, my own server probably won't be setup until Friday night or Saturday. Steven - I'm not sure whether your server will be in that batch.

- Matt

Originally posted by jobvdsande
Hey guys... i ordered my XP1800, 512MB, 60GB, with Cpanel for 104,90/m, two month prepay :)

Cheers!

How did you manage to get them down to two?

Originally posted by LiNuX
Hmm...I don't intend to seem mean here, but wasn't this a pre-order special? Unless of course you bought before the special and paid the setup; I don't know how long this special has been going on... They said all preorders would be delivered on the 12th and all others within 48 hours. I think thats fair and reasonable...

It's not generally a good thing to start a business relationship angry... We bought it before the special and paid the setup.
We have had servers at burst for a while now.

I've phoned them i was told to raise a ticket.....

Oh, ok I guess you have your reason then...:erm:

They said all preorders would be delivered on the 12th and all others within 48 hours.
Not exactly - they're telling me that delivery starts on the 12th, and all pre-orders will be setup by Friday night. That means that the servers I ordered on the 7th through the 12th will all be setup by tomorrow night... If not, it's going to be another missed deadline, which is not something I'd easily deal with.

- Matt

Free upgrades Matt :)

Matt, what are you doing as a business?

jobvdsande..... http://hosting.mainarea.com/

that's one html file... common... '
besides, i can figger that link out myself as well! Maybe a Junior Guru Wannabe... but......

I'm assuming he will soon be offering shared hosting to complement the dedicated server offerings...

Web Hosting & Advertising Solutions as his site says...

Originally posted by mainarea
If not, it's going to be another missed deadline,

:confused:

We're not ready to launch our official site yet, so for the sale, put up two basic order forms and a quick write up of our offerings. We'll probably go back into shared hosting soon, we did that for local clients for a while, but took a break because the dedicated sales takes a lot of time.

- Matt

Steven,

I'm referring to the numerous dates I've been told for the billing system to be working, as well as a previous order that took way too long. I think everything is all good right now though.

- Matt

Whew...

Ok...well not that bad then...

They ran out of Hard drives for a while.
One of ours went and died and we got told it would take a few days to fix...
Sean however sorted it for us very quickly after we contacted him.

Would Nocster allow me to mail them a brand new retail boxed Maxtor 60GB 7200RPM IDE hard drive and have them install it in my XP 1800 server as a 2nd hard drive only charging me the installation fee?

Doubtful but I thought I'd ask anyways.

Thomas,

That must be why one of my servers is still waiting for its extra 60GB drive. They should have told me that when I ordered it. Oh well, nothing I can do about that.

- Matt

Ross - I highly doubt it, since it's not colocation. You might want to send them an email to check though.

- Matt

Well everyone runs out of hardware every once in a while...Guess they didn't estimate the demand for hard drives would be so high.

- Steven

Well like i say we ordered it on the 31st.
Got it on the 12th. 12 Days we waited.....

We got it, no second hard drive... so what thats 14 days for a server now, (Im in the UK, its 00:34 on Friday.)
The worse part is the customers waiting for it. We did not have any 2 HDD machines pre ordered at the time.

At work the expected date for these servers (sale ones) is the 24th, this is to allow us time to make sure they are built and we dont sell any and then have to wait a long time.

Regards,
Thomas Currie

Originally posted by jobvdsande
that's one html file... common... '
besides, i can figger that link out myself as well! Maybe a Junior Guru Wannabe... but......

It looks fine to me :)
With Matt's reputation around here, it could be purple and pink and it wouldn't matter at all to me.
Still waiting on my Nocster server from Matt... :cool:

Again my inspiration...:bawling:



:stickout:

If it's not hit on time I say free ram upgrades ...

That would be nice, but we all know that just won't happen...

Sue them for false advertisement :stickout:

They're big boys and shouldn't advertise what they can't hit (if that is the case)

I did manage to get a 20GB backup drive thrown in for a delay before, but with the number of servers I put orders in for, there's no way they could afford to do RAM, CPU, or HD upgrades. GR Security patches are easy to do, and probably shouldn't cost $65 - my current machine has it, and it was very quick for them. That's most likely what they'll give as compensation, if requested. The first server I ordered on the 6th should be setup tonight or tomorrow, and I have no idea how they'll finish all of mine by tomorrow night... the testing period on one server has been a really long time.

I'll check with them throughout the day tomorrow, and I'll check in with Sean when he's back in tomorrow.

- Matt

A 20GB backup drive would be great, but a little too much to ask for.

Hey Matt,

Maybe I should contact Sean and say Hi, so I can stop annoying you...;) Do you know if orders that were put in on the 12th were guaranteed 48 hour setup?

Steven,

Orders put in on the 12th should have a 48 hour guarantee. Sean isn't in today, so I've been trying to get info from the support staff, but they don't have too much info. I wouldn't worry about this stuff, the servers will be setup hopefully close to 48 hours.

- Matt

I am here.... :-)

BIG batch of server welcome/access emails going out in next 1-2 hours.
Another BIG batch going out tomorrow afternoon/evening...

That should fill all orders placed thru this morning...

Sean R.
BurstNET
System Administration


Countdown to the big upcoming BurstNET Press Release: 15 days


PS - We're Hiring:
http://www.webhostingtalk.com/showthread.php?s=&threadid=112789

Thanks Sean.

Off topic...

Best to to ask in the job thread LiNuX ?
Of topic :)

Yes...I know...I'm just going to send an email...

Oh well i noticed a typo in my last post.. nevermind.
Ok its 4:37am, goodnight ppl.

i am still waiting and cross my fingers now

According to BurstNet many people should be happy tonight and tomorrow. I'm hoping the server I ordered comes with the extra IPs I ordered...I'm going to sleep now...I'll check my email in the morning...;)

48 hrs with BursNET usualy means 72, Its worth waiting though :)

48 hrs with BursNET usualy means 72
Free ram for all :)

Originally posted by ThomasC
Free ram for all :) What do you mean by free?

We must be dreaming for free ram :)

Why?

Also what day is it in america?

It is currently Friday morning (1:47am) in Missouri, USA (That's Central Time Zone ...)

SpiritAu,

48 HOUR GUARANTEED SETUP TIME!**

** If BurstNET™ fails to meet the 48 hour setup guarantee, compensation will be at the sole discretion of BurstNET™. Compensation may include free GR Security updates and/or free CPU/RAM upgrades.

It was a joke....

Originally posted by ThomasC
SpiritAu,

48 HOUR GUARANTEED SETUP TIME!**

** If BurstNET™ fails to meet the 48 hour setup guarantee, compensation will be at the sole discretion of BurstNET™. Compensation may include free GR Security updates and/or free CPU/RAM upgrades.

It was a joke.... I see now :cool:

tried emailing nocster..no reply.. how long more before the 48 hrs ..how many more hrs left?

Patience my friends :)

Theres like a whole day left. calm down lol.
UK wise theres like 15 hours and 40mins left...

And we are infront of the US!

Yes...There are hours left here...

I'm hoping they will get it all done today, because I'd like to change my nameserver IPs ASAP so everything will transfer nicely...

New York Time... Friday - 8:07 AM.

We got more of ours.

Originally posted by ThomasC
We got more of ours.

More of yours...? How many did you order? :rolleyes:

Yep! its been 52 hours now..here JHB South Africa..and I'm still waiting... I guess good things comes to those with patience

Well this has been sitting in the back of my mind as I was hoping it wouldn't be a problem. Lately I've seen alot of "Nocster Down Again" threads...Although it seems all was fixed in a timely manner do you think this problem has been solved?

THi LiNuX,

The Network Doesn't seem down... I'm down! because I'm still waiting for the server I ordered on the 10th... and Oh Ye I only got one Valentines card ... so I'm crumpy as hell :)

Originally posted by sabi
THi LiNuX,

The Network Doesn't seem down... I'm down! because I'm still waiting for the server I ordered on the 10th... and Oh Ye I only got one Valentines card ... so I'm crumpy as hell :)


Crumpy :confused: Did you mean grumpy ;)

Yeh it must be grumpy, sorry ... english is my second language so dont flame me :)

Sure..no problem...understandable. ;)

Originally posted by LiNuX
More of yours...? How many did you order? :rolleyes: My work ordered a fair amount :)

I got five server orders sent to me this morning, and sent those out. I still have a bunch of servers waiting, but all orders from the 6th were setup.

- Matt

Great...Guess we just need to wait for the 7th, 8th, 9th, 10th. and 11th...Then :D

What is the Valentine Deal? Where is it at on their web site?

Thanks!

EDIT: Sorry double poste :D

how many more hours to 48 hrs? are they going to compensate us?

Its not been 48 hours yet.... you have another day!

http://www.nocster.net/sale.shtml

I'd give them until Friday night, EST before I ask for any compensation.

- Matt

48hrs? That's it? I've been waiting since Feb 10th when I ordered

Hi ThomasC,

How can you say "you have another day"? even with a 7 hour time difference its already been 52 hours according to my calculation? :) Its now the 14th.. they were supposed to start delivery on the 12th i.e 12,13,14...its more than 48 hours now :)

oh yeah.... LOL /me makes an arse of himself.

More hardware just arrived for today's batch....
we should have all orders prior to yesterday early day filled by tonight.
Welcome/access emails will be going out thru-out the day today. A big batch of servers were comepleted last night, and info sent to clients.

Sean R.
BurstNET
System Administration

Man I really should of put up a html page like you Matt so I can accept orders through that. People I've been talking to on other forums think it's a scam when they don't see any webpage. Oh well...

Steven,

We had no site setup during the XMAS sale, and only sold a few servers. Just whip up a quick site - my orderform is just formmail, that goes to a box on the server. There's always FreeSSL.com too :D .

- Matt

Hmm...What kind of backup options are available?

so can someone give me an idea..to the nocster..when is the 48 hrs up? how many hours more to go?

When did you order?

I ordered about 72 hours ago.. till now its 72 hours

Well did you order through a reseller? Maybe they put in the order later...

nope..put in on time 72 hrs

Clam Down guys... They obviously had a hell of a sale that went thru the roof..

I'm sure thir expectations where blown out of the water and ran out of certain equipment to facilitate filling orders.

It seems they had a over abundance of xp1800 orders.. u can't expect them to have a stock pile of everything they needed w so many sales of 1 item type.

Now w that in mind, it will take them 2-3 days for parts to come in
and fill back orders.

Im sure if they had a more even amount of sales between the different tpes of servers offered, they would have been done within the expected time.

I started to receive Welcome Letters from nocster this morning for customers that bought through me. So everything is looking great.

Hey,

The same old Nocster story!

Every sale they do end up like this.
So saying they didnt know what to expect is just BS.

hP

Originally posted by hpeters998
Hey,

The same old Nocster story!

Every sale they do end up like this.
So saying they didnt know what to expect is just BS.

hP

How can you say the "same old nocster story" when the time frame hasn't even ended. Instead of trying to judge the outcome...JUST WAIT AND SEE...did you even order a server?

I have to agree with you Brandon, I mean I am already getting Welcome Letters which means they are filling the orders. I don't understand why everyone is flaming Nocster or really questioning anything right now because they clearly stated what the setup times are.

Also Sean has been so kind to come here and state when letters are being sent out.

Thanks

Come on,

They did sales before,

haloween sale, Xmas sale, all ended up like this!

I know because I ordered one that time and canceled it because of this!

hP

what is this??? i don't see how it is ending up like anything because i am getting my orders. You keep saying ended like this but why not save all this till tomorrow if they don't actually do what they say they would.

We'll see!

BTW, my first post was aimed at Esr Tek!

:D

:) yup,

But I have Welcome Letters from them this morning so i have all the proof i need.

Hi,

I understand.
All I'm saying is that they did have sales before, and that time they also ran out of parts, so in that way its the same story.

So stating they didnt know that to expect isnt true. Thats all I'm saying.

hP

and your right.

Originally posted by igy
I don't understand why everyone is flaming Nocster

I haven't really seen many people :angry: flaming :angry: nocster. Mainly people that said they can't wait or they hope. Overall, we all know we will get sooner or later it is just the anxiety of sitting around and waiting... ;)

There are still 11 hours left in this day...thats a long time...

-Steven :)

hi!

does anyone knows when this sale is going to end?

thanks

:) I know.. I had customers email me on the 12th asking me when the server is coming. To tell you the truth I got all my customer servers this morning but didn't get the ones I ordered for myself yet but that isn't important to me, even thought I am waiting for it.

And as long as my customers got their servers this morning I am happy.

Originally posted by phactor
hi!

does anyone knows when this sale is going to end?

thanks

Probably today inless they decide to extend the VD special.

Got mine today. Got home, logged in, and saw that there were only 512mb ram instead of the 1gb I've ordered and paid for. secondly dmesg shows seeking errors of the harddisk, and the server has cpanel installed, although I've ordered it without out - because I don't need and absolutely don't want it. I compile everything myself, and now I also have to try to get rid of it completely... IF that's possible.

*sigh* :|

Originally posted by jbb
Got mine today. Got home, logged in, and saw that there were only 512mb ram instead of the 1gb I've ordered and paid for. secondly dmesg shows seeking errors of the harddisk, and the server has cpanel installed, although I've ordered it without out - because I don't need and absolutely don't want it. I compile everything myself, and now I also have to try to get rid of it completely... IF that's possible.

*sigh* :|

Same problem here.
I didn't want cpanel but they installed it anyway :rolleyes:
Now I'm sure I'll have to wait another couple of days for them to reinstall everything again without cpanel....

hrrrmmmm any luck calling nocster directly? I am from germany, so it ain't that good to call at this time of the day :|

I believe I'm *supposed* to get mine today ... we'll see

Did tou preorder Darktides or did you do like me and order on the 12th?

I pre-ordered, through mainarea, which he said he didn't send in to the 12th, but he said he got some yesterday and more should be done today, correct?

Yes, the ones sent in on the 12th weren't preorders. At least I don't believe so...The preorders are served first I believe...

They should have been pre-orderded. I ordered mine on the 8th through Matt I believe ... if they're just regular orders chances are we won't get ours till Monday then, which sucks because I need mine pretty badly ....

I pre-ordered my through bocawebworks.com on Feb. 11, did anyone else ordered through bocawebworks?

Hope to see my box ready today as well :D

Originally posted by DarktidesNET
They should have been pre-orderded. I ordered mine on the 8th through Matt I believe ... if they're just regular orders chances are we won't get ours till Monday then, which sucks because I need mine pretty badly ....

I know what you mean...I need to get these customers away from @ asap...

I pre-ordered on Feb 7 and received the welcome email on Feb 10.
But no account activation yet.

It clearly states in the "AD @ Dedicated Hosting Forum (http://www.webhostingtalk.com/showthread.php?s=&threadid=111937) "

"48 HOUR GUARANTEED SETUP TIME!
NOW ACCEPTING PRE-ORDERS ONLY! DELIVERY BEGINS FEB 12TH."

There is still few more hours left - in my time zone :D :D

For 2 out of the five servers that were setup, they were setup with CPanel instead of plain RedHat. I'm dealing with a bunch of issues right now, I hope everything gets fixed ASAP.

- Matt

I pre-ordered, through mainarea, which he said he didn't send in to the 12th, but he said he got some yesterday and more should be done today, correct?
No Bryan, yours was submitted on February 6th, at 3:15PM. Yours is the only server from the 6th that I ordered, that hasn't been seutp yet. A dual server from the 7th was setup before yours, so I'm looking into things.

It's going to be a long day...

- Matt

It's okay. It's conspiracy against me week. First no custom title and now a late server.

Go figure! :bawling: :D

This sale must've cost nocster a few 100 thousand dollars in parts. Brutal.

But must of put that much more 3x back into their pockets...

Dual xeon server for 768 dollars. The cost of the server must be in the $2000 realm. Then theres the cost of the facility space, power etc. You also have the cost of the bandwidth which comes to under $80/mbit and the cost to pay the tech support people and staff. I"m not sure how they are making any money on this deal within the first 6 months of the order.

Almost forgot about the cpanel licenses too.

TheVoice: I'd assume since most people cancel servers quickly those setup fees are what pays ... for example (without sale)

Most servers have a $299-499 setup fee. Lets say 25% of their client base use the full 300 gigs that comes on most boxes (and 300 gigs isn't very much) ... bandwidth probably isn't even an issue.

Joe blow buys a server. He expects everything to be fully babysat for him. Something goes wrong he waits for them to personally fix it (even something simple). He has no knowledge of linux what so ever and relys on WHM to do everything. Few things go wrong (apache keeps crashing, bind/mail crashes repeatidly). He don't know what to do and gets tired of waiting a few hrs for it to be fixed.

... "NOCSTER SUCKS I PAY $120 a MONTH AND I DON'T GET A PERSONAL SYSTEM ADMINISTRATOR 24/7 ? SCREW THIS" ... he leaves. Server gets formated and a fresh install. Someone else buys it ... another big setup fee for them. It goes on and on and on.

That's most likely where they make their money. I know it'd be kind of sad, but I'm sure most dedicated server providers that claim 'management' and aren't charging over $350 a month for a lower end box plan on the user not using much bandwidth and leaving from lack of system admin skills.

Not saying they do, or anyone does, but I'm sure some do.

-- Edit

As for facility space. BurstNET owns their DataCenter. From the pictures I have they have lots of room to sit racks and servers in, so that shouldn't be an issue either .... cPanel liceneses, they're an official distributor and I'm sure they get great deals on them since they buy tons...

I see your point thats why I stated that it would take 6 months to make their money back.

Originally posted by riHOST
I pre-ordered on Feb 7 and received the welcome email on Feb 10.
But no account activation yet.

Just got mine now, so they are on the way. :)

Bryan,

I just got your server info - I'm checking all servers personally, and it looks like memory may be bad - instead of saying "516032k available", it says "491456k available". I'm getting them to look into this, I don't want to send you info for a bad server.

- Matt

Any news on steven? ;)

I'm checking on all the servers, I'll email the welcome letters out immediately when I get them.

- Matt

I ordered mine on the 12th. Can I expect to get it today Matt?

Sorry Matt, your post beat mine by a minute

<< "516032k available", it says "491456k available". >>

Memory allocated to video...
Issue support request to change bios settings and reboot...

Sean R.
BurstNET
System Administration

so is it 48 hrs from preorder yet? am i getting compensated? i get no news yet for my server

Originally posted by mainarea
Bryan,

I just got your server info - I'm checking all servers personally, and it looks like memory may be bad - instead of saying "516032k available", it says "491456k available". I'm getting them to look into this, I don't want to send you info for a bad server.

- Matt

Not a problem. I'd rather have the memory proper anyways.

I hope it wouldn't take more than a few hrs for them to get that done.

My personal server...

Sits doing nothing all day.... Have to pay full price for it too, hehe.

Processor #1 Vendor: GenuineIntel
Processor #1 Name: Intel(R) Celeron(R) CPU 1.70GHz
Processor #1 speed: 1700.006 MHz
Processor #1 cache size: 8 KB

Memory Information
Memory: 506064k/516032k available (2141k kernel code, 9580k reserved, 785k data, 148k init, 0k highmem)

Physical Drives
hda: ST360021A, ATA DISK drive
hda: 117231408 sectors (60022 MB) w/2048KiB Cache, CHS=7297/255/63

8kb of cache ? :eek:

Originally posted by critical
so is it 48 hrs from preorder yet? am i getting compensated? i get no news yet for my server

Hi,

It isn't 48 hours from the 12th yet. They still have some time. They didn't say 48 hours from the day you ordered, but starting from the 12th. If will come...Don't you see others saying they got...

Calm Down ;)

how many more hours to 48 hr from 12th?

till 12PM EST

Originally posted by TheVoice
till 12PM EST

Which is about 4hours and ten minutes from now... Eastern Standard Time.

How many more hours?

4 Hours EST.

I think they are in the EST time zone...;)

alright..we shall wait for 4 hrs and see.. the bad thing is they don't reply my email now.. wat type of service is this

Originally posted by critical
alright..we shall wait for 4 hrs and see.. the bad thing is they don't reply my email now.. wat type of service is this

Maybe they are overwhelmed by the success of this sale and are working as fast as possible around the clock to meet their deadline. Allow up to 24 hours for a response before getting upset/worried...

-Steven ;)

Originally posted by LiNuX
4 Hours EST.

I think they are in the EST time zone...;) Yay so 4pm my time....

Three hours...

Just got this from Sean:
Answering support now...

We'll be getting caught up over the weekend.
Swamped with orders right now....3x what we expected.

We have a bunch of new support people starting shortly to speed everything up.


Sean R.
BurstNET
System Administration

Sounds good. Any chance we will receive compensation?

Probably nothing beyond the security updates (wow .. not), mikeknoxv.

Are the security updates not free anyways?

Nocster usually charges $65 to install it, but it's available for free, and they'll install it free lots of times on machines (it takes about 5-10 minutes to do).

I'm still trying to find out when the other servers will be setup, but Sean is busy right now...

- Matt

Originally posted by mainarea
Nocster usually charges $65 to install it, but it's available for free, and they'll install it free lots of times on machines (it takes about 5-10 minutes to do)...
they charge $65 for 5-10 minutes of work?

Originally posted by iNCLiP
they charge $65 for 5-10 minutes of work?

Are you surprised.... ?

Hey I am still inmy 48 hrs!!! Can I wonder where my server is and get free security updates (even though its not "Technically" late yet) :lol:

Making an excuse for their delay by blaming it on so-called heavy sales is the biggest BS I've heard during the whole of this week... ;)

If you have ordered 100 servers (or server parts) for delivery by 11:59 p.m. on Feb. 14, 2003 then that's the number of orders you accept. If you go on accepting the server number 101 and beyond and not adjust your quantities from your suppliers at the same time, you're committing harakiri...

The next excuse: We are short of people to build/connect/caress/kick etc the servers... So much for their new recruits that were supposed to have started 2 weeks ago.

typically how long after the 'Welcome' email from Nocster does it take to get the 'Access' email? I got the welcome email this afternoon. I'm getting excited.....:D

This totally defeats the purpose of having a Pre-Order Sale. In practice
Pre-order sales are designed to foresee such events and to make arrangements
accordingly

Commonsense will dictate that when you launce a Pre-Order sale you should be
able to use the pre-order info to order enough hardware ect to accommodate
your delivery date .. which was the twelve.

If you noticed during the pre-order period that your were getting 3x orders
then you should have ordered sufficient stock DURING the pre-order period to
keep your commitment of 48 hours after Roll-out. Or did you ONLY order your
hardware on the 12th??
WHY ELS HAVE A PRE-ORDER PERIOD BUT TO HAVE SUFFICIENT HARDWARE TO FULFILL
YOUR ORDERS ON THE ROLL-OUT DATE.???? Where you ASLEEP during the pre-order
period??? . This totally blows my mind.

Its compinsation time. 48 hours have officially past. Still waiting for my server.

Oh wait there it is

[edit.2]Nevermind[/edit.2]

Originally posted by lakespinner
typically how long after the 'Welcome' email from Nocster does it take to get the 'Access' email? I got the welcome email this afternoon. I'm getting excited.....:D

...and I'm getting irked. I pre-ordered on Feb. 7--and not even a "Welcome" email yet.

Waiting here too :(

Originally posted by TheVoice
Its compinsation time. 48 hours have officially past. Still waiting for my server.

Oh wait there it is

[edit.2]Nevermind[/edit.2]

Does this mean you got your server?

Looks like it.

What's the welcome letter good for if you can't access your server... The official delivery deadline is over...

Nah I didn't get my server. Just trying to lighten up the mood a little.

:o Well...I'm going to go to sleep...hopefully when I wake I'll have an email waiting from Matt...

Well its 4.20pm Saturday in aussie land! Should it be setup by now?

Nothing yet...

We have received some welcome emails from nocster this morning from the sale servers. So we know they are still coming and being worked on. Hopefully they will all be completed soon, they must be so busy.

Poor Benji.

i ordered my server on thursday night, and now its saturday night, more than 48 hours already, will i get free RAM update or something :D

Guys - if you didn't order through me or another reseller, check with Nocster about the build status of your order. They may have overlooked the builds on those servers, and forgot to send emails out (this happened with two yesterday, but it was inside the 48 hours).

- Matt

Still waiting............................................

Same here....still waiting......going on 72 hours

Hey Matt,

Did you get any info on my server?

-Steven

Originally posted by BurstNET
More hardware just arrived for today's batch....
we should have all orders prior to yesterday early day filled by tonight.
Welcome/access emails will be going out thru-out the day today. A big batch of servers were comepleted last night, and info sent to clients.

Sean R.
BurstNET
System Administration

Blowing the so-called 48-hr. guarantee is one thing, but piling on the misinformation only generates :bawling: :mad: :angry:

I'm still waiting on my pre-order of Feb. 7... Agree with sabi, what's the point of offering pre-orders? And "compensation" is useless to me--I needed to have a site prototype up this weekend, and Nocster's poor management has damaged my business credibility.

The impression I'm getting is that Nocster strokes their resellers pretty well, but if you're a new customer it's all too easy to fall to the bottom of the build list or otherwise get "overlooked". :angry:

8 hours pass "48 HOUR GUARANTEED SETUP TIME!" :confused: and still waiting :bawling:

Is there any confirmed compesnation for this?

The impression I'm getting is that Nocster strokes their resellers pretty well, but if you're a new customer it's all too easy to fall to the bottom of the build list or otherwise get "overlooked".
Nope, they don't treat me any differently. I'm still waiting for 7 servers, as well as my own. I'm also waiting for problems on two servers to be fixed, but it's taking a long time.

I'm still waiting on my pre-order of Feb. 7... As I said, call them, and ask for the status. It might already be setup, but they didn't send the email out. That happened with two servers yesterday with me.

- Matt

Isn't the reseller suppose to call them for their clients?

ALTCO - I've already checked on all of my clients servers, bglkk isn't one of my clients though.

- Matt

got my server.. but it appears they forgot to install Apache and Cpanel.

Matt, can you tell me the status of my server, or are we all in the same boat?

Originally posted by mainarea
ALTCO - I've already checked on all of my clients servers, bglkk isn't one of my clients though.

- Matt

Sorry i misunderstood you :) I'm still waiting and waiting and waiting.

Originally posted by twstdroot
got my server.. but it appears they forgot to install Apache and Cpanel.

i dont see how can they forget that......

Well I'm at 46 hours now and doesn't look like it's forthcoming judging by all the other posts.
What annoys me is that I have to come to the forum to find out what's going on as once my money was taken all correspondence from the nocster reseller ceased. Odd that eh? ;)

Originally posted by ALTCO
i dont see how can they forget that......

They're only human... I've set wrong bandwidth/quota limits for clients before, simple mistakes when you are setting up a lot of accounts ...

I got my server, memory's a tad shy (I think it's still setup for video or something), so I'll have to email about that.

Interchange also seems not to want to stay running. I'm still messing with that.

I got my server last night, everything's great, except interchange is still in fail status til now

Still don't have my server, and starting to worry.

Well Matt, at least you've gotten something out of them, which is more than I can say. Not even a simple proactive message with something like, "Sorry, we've received your order of Feb. 7, but due to [insert rationale] there will be a delay in the promised date of delivery."

btw, I called them this morning and was told "tonight or tomorrow". But they've told us that one before, haven't they?

Originally posted by BigJ406
I got my server last night, everything's great, except interchange is still in fail status til now

Go to WHM -> Tweak Settings and make sure the last radio (disable, text might not display 'disable' though) for interchange is not selected.

Choose 4.9 or 4.8 (I'm using 4.9) and then update it ... probably is disabled, mine was.

:mad:
Not a very good start for business relationship, just hope this doesn't indicate any future problems!

I have no emails from my reseller bocawebworks.com and or Nocster and that's worries me, why do I have to check WHT for update on this issue!

did anyone else ordered from bocawebworks.com? :confused:

I did. Still no server.

I ordered with allabouthosting.
Did anyone else?
So far no server, no response email, nothing.

There's a chance that your reseller has the email, and hasn't been online to check/send them out (so it could technically be up and online, but you not get the info) ...

Probably not the case, as burst is very slow to setup servers, ecspecially on sales, and then half come out wrong .... they really do need to take what they assume will cover the sale, times it by 15, and then start the sale, that way there's more than sufficent parts ... and hire more staff.

Hope you all get your servers soon.

I got 2 emails from my reseller this morning. 1 appologizing and the other making excuses for nocster. It really doesn't matter to me and I"m not going to blame him or nocster for this. I will get my server when its ready and bitching about it won't make it appear any faster.

Still don't have my server, and starting to worry.
Your order was put in on the 11th, so hopefully it'll be up soon. Don't worry, I didn't run away with your money. I'll be in constant contact with Nocster the entire day.

- Matt

I got 2 emails from my reseller this morning. 1 appologizing and the other making excuses for nocster. It really doesn't matter to me and I"m not going to blame him or nocster for this. I will get my server when its ready and bitching about it won't make it appear any faster.

Well you just said you got 2 emails from your reseller. Some of us didn't get ANY emails from anybody and had to come to the forum to find out what is going on - hence the bitching.

Originally posted by mainarea
Your order was put in on the 11th, so hopefully it'll be up soon. Don't worry, I didn't run away with your money. I'll be in constant contact with Nocster the entire day.

- Matt

I wasn't trying to insinuate that you had ran off. I'm just concerned about getting my server period. I ordered a server from eservers.biz a long time ago and never got the server.

Just a bit jittery, that's all :)

iNCLiP,

Check the email address you used to order your server with us. They were all set up with a mailing list. We have sent out more than a few emails to let everyone know we did not run away with your money. The last email being about 4 hours ago. If you need you can email us and update that address to one you use/check.

This also applies to any other who ordered a server through us. If you check the email you used to sign up, that will keep you updated on the situation to the best we can. We have been away from our computer for maybe 60 minutes all day long. I want all these servers up as badly as you do.



Originally posted by iNCLiP
:mad:
Not a very good start for business relationship, just hope this doesn't indicate any future problems!

I have no emails from my reseller bocawebworks.com and or Nocster and that's worries me, why do I have to check WHT for update on this issue!

did anyone else ordered from bocawebworks.com? :confused:

Mike - I checked with them, and almost everyone that is there today is building servers. Your server should hopefully be setup sometime later today, but I can't give you any promises, since Nocster won't give them to me.

- Matt

That's fine, I'm in no HUGE rush.
Thanks for keeping me and the rest of us updated. I (and I'm sure WE) appreciate it.

Originally posted by mainarea
Mike - I checked with them, and almost everyone that is there today is building servers. Your server should hopefully be setup sometime later today, but I can't give you any promises, since Nocster won't give them to me.

- Matt

I hope they build their servers correctly.

=)

Originally posted by Morrison
Some of us didn't get ANY emails from anybody and had to come to the forum to find out what is going on - hence the bitching.

Exactly. To get some clue about what's happening with our Nocster orders, we have to go to a forum run by a competitor in the dedicated server biz...:o

Originally posted by nelson
...to let everyone know we did not run away with your money....
Robert - you can run but you can't hide, we'll find you :D :D :)

i emailed allabouthosting... they couldn't tell me anything... they had been in contact with them though.... they requested some comparison for me (i've pre-ordered).. and would let me know how it would all go...

anyway... cant blaim the resellers for nocster overselling their staff-hours! :)

Well, I received my server last night and they lost it. :confused:
Last night it was running excellent.
Today it has vanished.
I got someone on AIM 9 hours ago and they couldn't find it anywhere.
Now, no one will reply on AIM, or answer support tickets that I sent.
What a perculiar situation this has turned out to be.

I don't mind the waiting patiently part..
I just hope they at least get it right as far as parts and what to install. (from seeing post's of what has been given out)

Which always brings more downtime :(

I'm gettin a tad nervous on that part.

I was actually counting on getting my server on Friday...I need to get away from @webhost really fast...:( Down time everyday...

Resellers should not be blamed in this instance. They have acted in good spirit and in line with burstnet's promises.

Burstnet has failed them and made them look bad... It's not the resellers' fault that servers are suddenly vanishing from the face of the internet, or that they haven't been delivered on promised dates.

It's burstnet's blatant incompetence, lack of planning, deception (e.g. taking the money for a service such as remote reboot and not supplying it), lies (e.g. announcing that all pre-ordered servers would be activated by the end of the day on Feb. 14) and pure arrogance.

I called earlier, and Paul said he was the only person answering phones and IMs. I never was able to find out the status of the 7 remaining servers, only "they'll probably be setup later".

I'm going to call again soon.

- Matt

** If BurstNET™ fails to meet the 48 hour setup guarantee, compensation will be at the sole discretion of BurstNET™. Compensation may include free GR Security updates and/or free CPU/RAM upgrades.

Think they'd give out free ram upgrades?

Nope :D

I can always try though....

- Matt

Yeah, I doubt it too...I think it is just there as extra incentive to buy, but I think they should for the people that ordered on the 12th or earlier that weren't setup on Friday...

That would surely make people happy...

Originally posted by LiNuX
Yeah, I doubt it too...I think it is just there as extra incentive to buy, but I think they should for the people that ordered on the 12th or earlier that weren't setup on Friday...

That would surely make people happy...

I second that :stickout:

Originally posted by Esr Tek
I don't mind the waiting patiently part..
I just hope they at least get it right as far as parts and what to install. (from seeing post's of what has been given out)

Which always brings more downtime :(

I'm gettin a tad nervous on that part.
I do mind waiting - remember " 48 HOUR GUARANTEED SETUP TIME! " and all the other lies that were told here?

Anyway I just started another thread that maybe helpful as well - we see how many people got there Nocster Valentine Server delivered?
here is the thread (http://www.webhostingtalk.com/showthread.php?s=&threadid=113606)

Their offer did say "AT BURSTNET's OWN DISCREET."

Yes it did...thats why I think it's just a bonus incentive...

Oh well, can't wait to get my server...hope it's in working order and everything is just the way I orderd (with extra IPs, etc.) Overall I hear that these guys are great with the exception of sale times and this past month...

Yah... me too... i ordered at 11th.... still nothing today....

HOpe they will set it up this night.. so that i can wake up with a server!!! :))

Greetz

Job

"We are currently running behind due to several reasons. We received a bad shipment of RAM, and it had to be returned. The weekend slows us down, due to shipping not being available. We also received 3x as many orders as was initially planned for, so we're currently working day and night to get them all filled.

I apologize for the inconvenience and want to assure you that we will get this order completed ASAP. We'll be emailing all clients with orders still outstanding with a timeframe for expected completion shortly.
Please stand by..."I received this from my reseller, just hang in there!