I ordered one of Burst's "special" dedicated servers on the 14th... And I still haven't received any email with the confirmation that my server was setup or anything...

On the 16th, they sent me an email asking for my desired server setup, etc. And I didn't get that until the 17 (they sent it out late). I emailed them the info that afternoon.

I got a hold of Sean via the live chat thing on their website on the 18th... I asked him about the progress of the server setup. He told me, "It will be done by late tonight"

The next morning, I checked my email - and I didn't get anything about the server.

That afternoon I got a hold of someone via AIM, and he called them, and was told "by 4-5pm".

Well 5pm rolled around...and I still hadn't got any email from them... The hours creeped on... I turned off my computer at 8pm last night - and I still hadn't received email from them....

I've tried calling them, and I just got their voice mail... I wasn't about to leave a message - I wanted to talk to someone in person. The person I talked to on AIM said, "yeah we've been having phone system problems"

*sigh*

Its 7:30am on the 20th now... And no server yet....

I'm starting to think that it would be faster if I jump in the car and drove 9 hours and setup the server myself...

I worked for an ISP a couple years ago, and I use to setup servers within 2 hours of getting the order - 3 hours at the most. And we were swamped all the time...

*sigh*

I guess I'll wait... But I'm starting to think I'll just say nevermind... And go with someone else...

What do you guys think??

Sean?? Are you out there?? PM me if you read this...

Thanks for letting me rant...

Tonya

Did you recv your server later or cancelled your order
What date your server was recd

Regards
Manish Kapadia

I got my server on the 20th -- about 8 hours or so after I posted this message.


I'm not sure if I'm going to keep the server or not - luckily they have a 30 day money back guarantee if you're not satisfied.... I'm not sure if I like their connection - only a T1 - I found that out afterwards...

Not sure exactly what I'm going to do yet...

Originally posted by rockergrrl
I'm not sure if I like their connection - only a T1 - I found that out afterwards...

rockergrrl. This is on their website:

Sprint™ DS3 Connectivity over OC192 Fiber.
DS3 Redundancy soon thru Cable & Wireless™

How did you find out that they've only got a T1?

We have a DS3 from Sprint running on OC192 Fiber from Verizon in our data center. We have a T1 in our Sales/Support office. I am suprised you do not like the connection...because everyone we have talk to only says good things about our connectivity...seems to be general opinion in the forums as well...
The BurstNET Data Center has been fast and stable since we opened it...
Second DS3 coming soon as well...

Sean R.
BurstNET

t1's blow

crappy 1.54 megabit connection

>> t1's blow
>> crappy 1.54 megabit connection

And what exactly was the point of that comment?


besides...a T1 is perfectly fine for a sales/support office...

a T1 is also perfectly fine for web hosting if it is managed properly. The whole industry ran off T1 lines back in the day, and most small ISPs still do actually for the dial up and hosting operations...

A T1 is not that much slower than a DS3 really....it just doesn't have the capacity. We could have 28 T1 lines, instead of a DS3, and you wouldn't even notice the difference....and that would actually be better because of all the redundancy.

Regardless, BurstNET has a DS3, not a T1, so your comment was pointless.

Sean R.
BurstNET

BurstNET,

How about answering Rockergrrl's complaints she is making.

Can't get a hold of anyone on the phone

Delay in getting her server set up...etc.

burstnet :bawling:

>> How about answering Rockergrrl's complaints she is making

This is old history being dredged up....
This server was set up days ago...and direct support was supplied to the client...via normal support methods...not via public forums.

As stated:

>> I got my server on the 20th -- about 8 hours or so after I posted this message.



matrix :disagree:

rockergrrl

If you are posting in a public forum it is always advisable to give update that you did recv your server on the 20th.

Keeping threads suspended can sometimes lead to false impression that you have still not recd your server. In fact i thought the same when i saw the post.

and i hope your server goes fine now,

Rgds
Manish Kapadia

I couldn't agree more that BurstNET support is slow... maybe non-existant is a better word. I've had an open support ticket since May 9 without any resolution. This lack of support is becoming detrimental to my business - I've already lost one dedicated server client.

I've been told that their support technician was on vacation -- my question is, do they only have one support technician, and if so, has everyone else been left in the dark like I have been?

(BTW - I buy CPanel/Webhost Manager from BurstNET, not any other services)

Regards,

jkehe:
Your specific problem was with Cpanel/WHM, NOT BurstNET.
The problem had to wait for the DarkOrb Cpanel Developer to come back from vacation.
This is Nick Koston I am talking about, who also happens to be a BurstNET SysAdmin.
Your problem was caused by a bug in the CPanel installation system, and BurstNET does not control such.

Sean R.
BurstNET

Burstnet:

I wasn't trying to say it wasn't fine for a sales office, and I didn't say that BurstNET had only a t1.

i don't really care if the whole industry was ran off t1's back in the day, this isn't back in the day, this is now.

a t1 is actually alot slower than a DS3. A DS3 is 45megabit i believe, vs. a T1 (1.54megabit) = no match.

28 T1'S wouldn't be that much slower then a DS3, but one t1 would.

"Regardless, BurstNET has a DS3, ***not a T1, so your comment was pointless.*** "

to bad i wasn't saying that.

node9:

Do you have first hand experience of utilizing a T1 and a DS3?
I do...and there are times that you CANNOT tell the difference between the speeds of a T1 and a DS3.
I have actually seen faster T1 lines than DS3 lines....110ms ping times on a T1 compared to 150ms ping times on a DS3 (from outside backbones..so it was fair testing).
You would not even know sometimes that it is a T1, and not a DS3.

Where you are incorrect, is thinking that 45mbps/1.544mps is the "speed" of the line...it is not...it is the capacity. A DS3 blows away a T1 on the capacity end of things, but the actual download/upload speeds can be very close between the two....
In our testing, on both DS3 and T1 connectivity, both get about 175k/second downloads.

Sean R.
BurstNET

Even capacity-wise, a DS3 may not have that much more than a T1. The way companies advertise their connections presently, it's a gray area. Someone may have a DS3 line (which can handle a total throughput of 45mbps) but it may only be a partial line. You can get a DS3 starting at 3mbps to many backbones. So in actuality, you could have the equivalent of 2 T1's of bandwidth and advertise you have a DS3 and not be lying (at least not technically - ethically is another matter entirely).

Josh

That is another very good point...

Sean R.
BurstNET

| t1's blow
crappy 1.54 megabit connection
And what exactly was the point of that comment?|

Everytime I come in to this forum I read more and more complaints about Burst. Sean I know Burst is trying their best to generate sales but how can you compete with companies like Dialtone, Rackspace and Verio just having a pathetic T1!!! I see you guys being swallowed by one of these big giants (quality companies) very soon ...nothing against you but Burst is like a small boat that is sinking little by little....

One suggestion, go work for a company that will be there for long term!!! and Everyone please get servers to run your business with high quality companies ...if youi run a serious business....

Sorry but just had to let it out man ... :D

Originally posted by Lutz
|
Sean I know Burst is trying their best to generate sales but how can you compete with companies like Dialtone, Rackspace and Verio just having a pathetic T1!!!
Lutz, it's clear you have not bothered to read the posts on this thread. As Sean has clarified, they have a DS3 and a T1 for their support.

Once again....the BurstNET Data Center has DS3 connectivity on OC192 Fiber...

Well, maybe twice...the BurstNET Data Center has DS3 connectivity on OC192 Fiber...

You know the saying..."third times a charm"...
...the BurstNET Data Center has DS3 connectivity on OC192 Fiber...

(...2nd DS3 coming next month)

The BurstNET Sales & Support Office has a T1...which is more than enough.


And as far as the other comments:

>> One suggestion, go work for a company that will be there for long term!!!

BurstNET will have it's 10 year anniversary on June 1 2001.
Ummm....how many years do you think the term "long term" defines???
Find me other hosting companies, besides the corporate giants, that have been in business that long...
(of course there are some of you that are...but many of you were still in diapers when BurstNET was started...including some major companies.)
How long you think rackspace, dialtone, etc..have in been in business 3 years, fours years...not even close to a decade.

>>> see you guys being swallowed by one of these big giants (quality companies) very soon ...nothing >>> against you but Burst is like a small boat that is sinking little by little....

Hmmm...well with gross sales jumping up approx 60% since we opened our new data center (Just 4 weeks ago...)...and with us providing near perfect connectivity since then...I don't see where your comment is based in reality whatsoever. Unless you are an employee of our accounting firm...you'll have to wait to get your facts when we release public financial statements in 1.5-2 years when we go public.


This guys is obviously trolling...or/and is a competitor...
get lost....


Sean R.
BurstNET

The server I have from Burst HAULS ass... it is the fastest server I've ever worked... no I haven't been on a server from EVERY datacenter in the world.. but out of the ones I have worked on it, it's great.

And their support is VERY good. No, sometimes I can't get someone to answer EVERY time I call ANY time day or night, but most of the I have. Trouble tickets are being answered in 30 hours or less. And I'm sure the occassional TT gets overlooked or bypassed out of hundreds received maybe per day or week.

But look at what you get for the money? How many of you would like for Burst to charge double the amount just to have another person or two on support call? Me personally, I'd rather get a LOT of server and speed for the best price and... not that support is lacking or suffering.. but I do understand when a company is busy and by offering a good price on a good product can't at the same time have a dozen people sitting by the phone waiting for you to call. Once I'm settled in I should have to call unless the server goes down. I can live without 'instant' response times (even though sometimes they are), for what I'm getting.

The biggest issues I have had since I've had my server are with WHM and Cpanel.. and not the the panels per say but how they control things... some little things I just wasn't familar with. The hardware and connection have been without flaw.

Originally posted by Mivo
Lutz, it's clear you have not bothered to read the posts on this thread. As Sean has clarified, they have a DS3 and a T1 for their support.

Mivo, you are right. That's something I can't understand - there are many people who add their posting to a thread and didn't read it. Sometimes it even seams they haven't read any of the postings :)
I could go mad about this.

A little bit OT, I know...

I read all postings and have for a long time. I have nothing against Sean and Burst. All I am saying is that people complaint about their support and lack of response and Sean always seems to have a reply to them.

Also why customers lease server from companies who it is obvious do not "at the moment" have it all together. I am sure Sean Burst will be very successful and I wish you the best but for now I am happy with other providers and for the people who complaint about you...as I say..you get for what you pay!

Also Sean, again nothing personal againt you, but almost a decade in the business and it is now that Burst decides to get a decnet connectivity? Others as you say being in the businees for 3-4 years and have better connectivity? Where Burst have been?

Little sarcastic but when the facts are clearly and you do not see it, do not act like Burst is all that!! At least not yet....;)

Maybe I will lease a server from you and experience the ride....

On that note:

BurstNET is currently in the middle of hiring and interviewing additional staff.
We just hired two additional evening and weekend tech support personel this week...who are in the middle of training. BurstNET is currently interviewing several candidates for system administration positions. These admins will not be focused on internal system administration duties, but rather end-user support via phone, tickets, etc...something we want to start to really beef up on...

Sean R.
BurstNET

Now that are some good news Sean!:)

Lutz,
I second that!!