CWI has recently upgraded all its phone systems, and tested with SWB for errors that could disconnect calls during peak hours, giving a line short error technically, which simply sounds like someone hanging up.

CWI will have completed an additional call center for emergency issues this weekend, giving you a human voice, with real 24/7 availability, and the ability to get emergencies resolved. Holidays and weekends are no exceptions. We have also doubled our sales and support staff. Billing question responses have been improved, as well as sales response times. Live chat hours for sales have also greater availability. Billing errors at CWI are extremely rare compared to any industry, not to mention hosting, though accuracy has been further improved with a new internal system on a private LAN.

Network times to an already outstanding setup with first rate redundancy have been improved, and less accounts per server on already powerful machines offering 1,536MB of RAM standard, and processors no less then 1000Mhz standard, even on a $15/month plan.

Online support center has been improved boasting 99% completion rate of all trouble cases at all severities, including assisting customers with script, in at most 12 hour cycles. CWI listens, and we do respond to customer concerns! CWI is also a BBB member in excellent standing.

For any of those that are doubtful due to this Forum, View here to see for your self free.

http://www.webhostingtalk.com/showthread.php?threadid=11008


Other hosting providers and users on this forum with NO first hand knowledge of our Corporation should refrain from bring up old comments from others over and over, or adding in ridiculous rumors simply because we have not frequented here to respond. These are not objective or helpful for someone asking about us, to bring up the same items over and over. Its just throwing second had unproven information in. We are not perfect, nor is any provider. If CWI had 99% more then happy clients and less then 1% unsatisfied clients, that could still potential be more than 20 times fold the amount of posts shown here for example. . CWI will not get into this habit of bashing fellow hosts or offering comments not to select one company over the other, unless we have first hand knowledge on why or simply useful information help the client in his search. We hope to contribute to discussions.

As Far as rumors, might as well squash them now to get them over with here:

1) CWI should be sued because the building on our site is not ours. And they took the image off now.

FALSE, the Building is our offices, and anyone can call or email us to schedule a visit. Image is still there. Our site has a random image script, so reload and you will see it, and photos of our servers on the home page.

2) CWI is just two Teenagers.

FALSE – CWI has a full staff of experienced professionals, and experts. Staff’s age spans generations from early 20’s to staff members to the late 40’s. CWI has Designers, programmers and developers, system administrators, system engineers, account managers, sales, and marketing all on staff.

3) ACNS, user Slydder – Colocated with us had his servers down for a long period.

FALSE –This person and company NEVER sent a single server to us (This is what colo, and collocation means) from Germany or else where. Only resold. People shouldn’t stretch it. Customer paid late continually, sometimes greater then 60 and 90 days. We were always fine if it was slightly made after the due date, as do to the overseas location. Any continued downtime was due to billing after extensive late payment of more then 2 months, nothing else. CWI never suspended accounts for a check that was already deposited to try and get more money. That’s ubsurd. Its more like the “check is in the mail” setup where it never shows up. Building ACNS says to operate from, the actual claimed owner/ternate hosts with us, and has discussed use of a level of the IBM building by CWI as a Europe NOC. This is not Charles/Chuck I’m talking about. CWI does setup MX records, and does so reliably, and thus listed as one of the top hosts needing mx records for such services as everyone.net



Any other concerns, or questions on posts and rumors, feel free to email info@cwihosting.com. We may not have a reason for everything, or be able to justify everything. Like anyone, we can make mistakes. However we can provide the Truth.

However a majority of what going on very from silly rumors to blatant lies. Some are true, a few sites have gone down for a period, however our total reliabilty is very good. Here is an example of knowing what took place however, and example of down time. CWI has not had a 1 day or more crash for example. Instead, during some moves at the beginning of the year to a better NOC and for upgrades sites where moved, and DNS temporarily forwarded for seamless transition. Clients were then notified that if we can not change their name servers due to not being a contact on the domain or other reasons, they need to change them within 60 days to the ones provided. Else it will no longer resolve. Of course a very few didn’t read it, or ignored it as the site was working when the notices were sent and so on. And there you have it, as many of you know, there is much involved in managing accounts. However we are not irresponsible with our clients sites, and take it seriously they are intrusting us to provide them maximum uptimes.

Post this in the advertising forum.

You did it once today.

Come on

Joe

This is NOT an ad or an offer, so I don't think the move was needed. :(

The other one was an offer, and this is not the same post. If you review it, you see its a response to many other posts about CWI in the General section. So why can't our response be there?

The first part reads like an ad, and you mention specific pricing up there, in passing. Probably why it was moved.

No, this one doesn't have pricing at the top. The other one did, and that is why we put it in the Ads/offers Section to start with.

This one was with more information, and then I linked to the other post that talks about an offer.

thanks for your feedback Annette, you made solid point in the topic about setup fees.

I think this is the part (besides the very first piece, which could be termed a quasi news brief/press release type of thing - very specific to you and you alone, which might set off some bells):

"Network times to an already outstanding setup with first rate redundancy have been improved, and less accounts per server on already powerful machines offering 1,536MB of RAM standard, and processors no less then 1000Mhz standard, even on a $15/month plan."

Like I said, just a passing comment. People are more apt to jump on things here than anywhere else I've seen with regard to things like this (even me, from time to time, if it's incredibly blatant).

I can't say that I necessarily agree with trying to address issues like this out of context in a public forum like this one (that is, start a thread solely for the purpose of addressing whatever wrongs you feel might have been done you or your company), as personally I feel it's an invitation to disaster; however, if you are intent on doing it, you might want to at least give it a different title that doesn't conjure up an impending sales pitch in someone's mind. At least that way, the immediate perception won't override the message itself.

Of course, all of this is a rather philosophical discussion... :)

Maybe your right Annette. We normally don't say anything at all in forums, as we are all to busy, and most of the time does no good, and explodes worse like you said.

However, I wanted to list some facts and set some rumors straight. We are not hurting for business, and do very well, just some of us here were tired of explaining the same thing over and over, and found that much of the weird info came from here.

I have noticed that whenever someone asked about our company, several other hosts and members would rule us our, with no knowledge of our services first hand, and would bring up old topic posts. Most of which from anonymous users that registered just to flame us, and made accusations that don't match. For example, I would not advise someone against your company unless I knew first hand knowledge, or if I could provide an objective opinion according to the given information of the person asking, why another solutions would be better for them.

Welcome to the forum CWIhosting...

Yeah you are right that when ever some body ask about CWIhost most of the hosts link them to old post. But you are wrong that other hosts comment on your services without any experience. No host claims that your services are bad or good. These are claimed by your clients and what other host do is simply point them to those post. Hope you got my point.

This is a discussion board and not any hosting directory's review page where anyone can write any bull about your company and you don't get a chance to explain or defend it. If you find any one spoiling your company's image with any valid reason you can explain/defend it and then that person will be shamed.

All the best.

Hello and thanks M6.

Some of these from what I can tell are not even our customers according to what they say happened, and we have no relation to *****, which I seen as a rumor also :)

There should not be a debate about which forum this thread should be in if people read the rules. It takes a few minutes. All answers lie within it.

Originally posted by CWIhosting
Customer paid late continually, sometimes greater then 60 and 90 days. We were always fine if it was slightly made after the due date, as do to the overseas location. Any continued downtime was due to billing after extensive late payment of more then 2 months, nothing else. CWI never suspended accounts for a check that was already deposited to try and get more money. That’s ubsurd. Its more like the “check is in the mail” setup where it never shows up. Building ACNS says to operate from, the actual claimed owner/ternate hosts with us, and has discussed use of a level of the IBM building by CWI as a Europe NOC. This is not Charles/Chuck I’m talking about. CWI does setup MX records, and does so reliably, and thus listed as one of the top hosts needing mx records for such services as everyone.net
[/B]

Payment was always out as soon as I either

1. received a bill.
2. received a delayed bill. (most of the time)
3. called CWI billing (then support because noone answered in billing) to ask how much we owed.

I am also wondering who signed for the check upon delivery and then deposited it. It was deposited and I have even posted graphics of my bank statement showing this and the signed copy of the letter that the Post office has on my personnal web site (had. don't know how long they hold those). Unfortunately, I can not make out the name on the copy that was faxed to me.

I NEVER stated that I owned the building. I stated that I could get INTO the building by partnering with another company to provide outsourced support staff and such.

When I was with CWI none of your support staff or admins could set an MX record to save their lives. I now handle my own and have had NO problems getting things to work right. I now have my regular mail and my web mail working as it should. So you may wish to send someone back to school.

chuck

Hello Chuck, :rolleyes:

no need arguing over this now, your attempts are obviously petty and this has been long over with. You always paid extremely late, your bill is due the same time every month, you told people on this forum that you “collocated” with us when in fact you never really did. You copied our entire site word for word before, and you were upset when we didn’t want to take advantage of your “business” opportunity. And yes, we too wonder who deposited that check, as we only deposit checks for negative balances.

Lets just get these things behind us. I’m pointing out that the whole truth was not displayed. We know we are not perfect, thus the recent improvements, which we continually work on Its interesting how some hosts/resellers try to bash others and support rumors. As far as MX records, we are listed as one of the top 5 friendly hosts in setting up MX records for third party email systems, and have some accounts that we manage over 1200 records for per client.