Hiya all!

I am very happy to announce HOSTicket.Com, an outsourced tech support company that will provide sensible commitments and keep those commitments - at an affordable price.

I have teamed up with 3 others in different time zones to provide good quality tech support that is as courteous as it is competent.

Pricing is simple: 1.50$ per ticket, to be purchased upfront in lots of 50 tickets.

Response time is 6 hours for ticket response and 24 hours for resolution [these are the max.. it can be as good as 10 minutes for resolution]

I have used my superior design skills to create an outstanding site. http://www.HOSTicket.Com .. you can send me a mail after the effect of the awe inspiring design has worn off!

Any questions holler! :)

Cheers
Balaji Shankar
Motley@Hosticket.Com

Originally posted by MotleyFool
[B]
I have used my superior design skills to create an outstanding site. http://www.HOSTicket.Com .. you can send me a mail after the effect of the awe inspiring design has worn off!


:D

Goodluck - We may be in touch sometime in the near future!

Balaji has been on our support staff for awhile now (not through his new venture)...and I can say, with all confidence, that you should definitely give his service a try. I've been nothing but *extremely* happy with his performance...and I have never heard any of our customers complain about his replies either.

He's been consistently on time and always understands the importance of giving quick, friendly, knowledgable answers to our customers. There was one time when he notified me that he needed 2 days off...giving me plenty of time to assign his work to another staff member, for those 2 days.

Too bad cloning humans isn't possible...our support troubles would be solved forever! hehe :D

--Tina

Thanks Matt! We will surely be :)

BTW 4022 posts!! .. Mate! Take it easy :D

Tina, Strong words, very strong! Thanks a lot for that feedback. Hope I live upto that expectations. :)

You will.

Now get back to work! *cracks whip* :D

If your support skills are anywhere near as good as your web design skills...you will STILL be better than most. :D

Good luck with this service. Great pricing.

Simon

Could we get a better rate per ticket if we just wanted you available for a specific 5 hour period each day (not 24/7) ?

Tina, No wonder you are a Lion Tamer! :) *wincing from the crack*

Simon, thanks for the wishes. Much appreciated :)

Matt, if you want to reduce support costs and still give 24/7 coverage, we can give you a "Push" option - where you can close all the tickets and only push those you want us close. We will not touch the others.

I dont know if we can reduce our price any further.. If you let me know the time period you want us to cover I will discuss with those techs and see what best I can do.

Thanks :)

MotleyFool, wow that is one kick-ass web design. I love it. Get fed up with all the usual template zombies, this is a breath of fresh air. PM if you need any free help, interesting project.

Thanks luxline for your discerning critique of my artwork and the offer to help! Will surely be in touch.

Much of my professional philosophy is driven by a joke I once read in Readers Digest [I think].
--
A customer walks into a watch shop, looks at all the confusingly amazing designs and then cries out in exasperation: " Do you have a watch that has 2 hands , 12 numbers and shows me the time when I look at it? "
--

I read it when I was 18 or so, and it has left a lasting impact on me!