I'm looking for a list of good ticketing systems. I'm looking for something with the functionality of Wonderdesk SQL, but without the $1499 price tag.

Any ideas?

Some to look at:

http://www.wonderdesk.com
http://www.irc-html.com/vault.php/WebSupport
http://thedesk.getmonked.net/
http://www.smarthostingtools.com/shd-index.html
http://techuk.com/HelpDesk/

i'm using http://techuk.com/HelpDesk/ :D

hehe, was already in my list ;)

You Should take a look at Voxel's Ticketsmith Also

http://www.voxel.net/projects/ticketsmith


:)

We are currently working on a ticketing system using ASP. We have tested it and all is functional.

We, recently moved onto Redhat, and are now re-developing a system using ASP, that can use a MySQL as the backend database rather than Access for NT.

I will keep you posted on any pre-releases.

If anyone is interested in the NT, version using Access database, drop me an email, and I will send you a copy to test.

I am intending to distribute this as a Free GPL Licence version, rather than charging loads of bucks for it, or there maybe a little charge like $20 or something for the licence, to cover our work, depending on the requests for the system.

Excellent feedback everyone. Thanks!

I'm checking them all out now :)

So far http://techuk.com/HelpDesk/ looks like it's most suited for me. I also had excellent reponse whenever I submitted a ticket with questions.

I also installed ticketsmith, which I also really liked.

I have some deciding to do :)

After taking another look at Kunal's http://thedesk.getmonked.net/ I was very impressed. This is an excellent helpdesk and has almost all the features I've been looking for. It's more expensive than most (except wonderdesk), but it looks very promising.

Kunal's The Desk is very good indeed :)

I believe he is releasing a version that auto-creates FAQ's from the support questions :)

--James

Originally posted by ksstudio
You Should take a look at Voxel's Ticketsmith Also

http://www.voxel.net/projects/ticketsmith


:)

Is this Free? I couldnt find a price anywhere :blush:

Yes, ticketsmith is free and open source. Thanks to all who have made improvements! :)

Our only commercial offering is Ubersmith (http://www.ubersmith.com) which integrates ticketsmith and CBMS.

Hope that clears things up.

rD

Originally posted by Lacey


Is this Free? I couldnt find a price anywhere :blush:

Not sure if this is what you are looking for, but check out solutionscripts.com

Originally posted by nopzor
Yes, ticketsmith is free and open source. Thanks to all who have made improvements! :)

Our only commercial offering is Ubersmith (http://www.ubersmith.com) which integrates ticketsmith and CBMS.

Hope that clears things up.

rD



TY :):)