I have noticed that Interchange & CPANEL seems to be a bit unstable???

A lot of 'RESTARTS are needed. Is there any way that a customer can restart on their own - or would they need root access of some sort?

I found this article on Interchanges' website also:
http://www.icdevgroup.org/i/dev/cpanel.html?id=PsZ5PXqh



Interchange and CPANEL
If your hosting provider runs Interchange under CPANEL and then says "we don't support it", then guess what -- we don't either. Not when run with CPANEL.
Interchange is not suitable for running with CPANEL unless the hosting provider has expertise and makes it available to you. And they almost never do.


Please don't come here with your sob stories about CPANEL and Interchange -- we warned you.

Here was Mike's letter to CPANEL:
I believe the Interchange Development Group will be disavowing all
support for CPANEL officially. That is my own position, and I will
insist upon it for my part in things.

Don't think I am dissing your software -- I think it serves your user
base quite brilliantly. But it should not include Interchange,
particularly in light of the fact we have no control over it and cannot
improve the Interchange interface via open source.

I have nothing against proprietary software per se, but I do have
something against proprietary software including open-source software
and then offloading support issues it creates onto that software's
community without contributing a thing to it.

To be distributed to an end user, Interchange requires at a minimum, and
has for years:

* Telnet or SSH access
* Ability to run, start, and stop a daemon
* Significant amounts of processor and memory
* Dedicated IP address for SSL support
* Competent administrative support

This has been stated in its FAQ for a long time, even since Minivend
days. It appears that CPANEL installations don't meet these
requirements, and we are hearing horror stories from users trying to run
Interchange on CPANEL.

Some of those might not be a problem if the users were well-educated and
willing to pay for support for Interchange, but they don't appear to be
in general. In fact, since many of your ISPs compete on price, many
appear to think that they can get top-class hosting *with support* for
$10 per month. They are wrong, but try and tell them that. They come
into our community and expect people to waste their time spoonfeeding
them packaged solutions for free. Some even deface our web site with
garbage or send clueless diatribes to the user list.

I don't think that it is possible in the shared daemon environment
to correct this. So I am specifically stating that Interchange
is not suitable for running under CPANEL.

I would recommend that if you intend to keep support for existing
Interchange users, you downdate to 4.8.6. 4.9.4 is a development
release of pretty high quality, but it is not a drop-in replacement
for 4.8.6 in all cases.

Interchange is a serious piece of software. It has taken millions of
orders worth a billion dollars and more. With all of its imperfections,
and I know it has many, it is robust and performs well and has for
years. It produces many millions of page views daily worldwide. I don't
like it being treated like it is some rinky-dink little script put
together in a short semester off.

I believe you will be doing your users a service to stop including
Interchange in CPANEL. Something like MIVA or a PHP cart will be better
fit for your user base.

They will apparently be removing Interchange as a default option, but be continuing to provide it, despite our position. So send email to support at cpanel.net if you have problems. We warned you.