My server at atwebhost.com has been down for 3 days now... I have attempted to call them, email them, and even use their support forum.... YET STILL NO REPLY.

What a horrible company! NO SUPPORT

http://webhostingtalk.com/showthread.php?s=&threadid=107935

An interesting read for you there. :)

What is your website? Have you done a trace?

Good link Coach! Should be helpful.

i have a dedicated server with them, its been down for 3 days. That article doesnt explain why my server is down or why no-one has attempted to contact me...

My atwebhost server seems to work fine. Also call 1 888 806 0889 and press ext 3. I seem to always get through to a tech guy when i call that number. Try calling it in the evening and you will most definitly get through. When you call you go directly to the data center and they coudl see whats wrong instantly.

i have been calling that number, yet still no reply. I've left a message, and still no reply. You dont think 36 hours of downtime without a response from your webhosting company is unprofessional?

I would have left after 1 day of downtime :angry:

Originally posted by Angel78
I would have left after 1 day of downtime :angry:

under normal circumstances yes, i would have too... But i've been paying $350/mo for this thing, and it would be near-impossible to move everything to a new server, and plus, i get to keep the server after a years time.

Im pissed to sa ythe least.

sorry to hear that, but if you search dedicated forum you may see that they are havin some major issues (new owners, pricing ..etc) so changing may be a good solution ( or not, it is your business after all :))

welll truefully i dont know....try contacting on AIM atwebjames and talk to him about it. Thats odd not to get a hold of them 36 hours. THe longest i ever watied was 1 hour to get a hold of them.

Originally posted by Angel78
sorry to hear that, but if you search dedicated forum you may see that they are havin some major issues (new owners, pricing ..etc) so changing may be a good solution ( or not, it is your business after all :))

Hey guys,

You won't belive, they have just changed price for CPanel which now costs $30 per month instead of yesterday's $25.
Tomorrow they will change something else you can be sure of that!
They should call themselfs FPCH "fast price changers hosts", that title is much much better.

OH MY GOSH GUYS!!! YOU WONT BELIEVE THIS... PUBLIX HAS RAISED THE PRICE OF MILK BY 10 CENTS!!! WOW!

my goodness...companies sometimes have to raise the prices to make money. Runnign a dedicated server company is hard. You have to pay staff and stuff...need to make profits....sorry for being so sarcastic but its just bothering me how everyone is picking on them...if you dont like the prices..find another host!

Originally posted by XTNet


under normal circumstances yes, i would have too... But i've been paying $350/mo for this thing, and it would be near-impossible to move everything to a new server, and plus, i get to keep the server after a years time.

Im pissed to sa ythe least.

Maybe...(not saying this is the case but maybe) the same thing that happened to me is happening to you. For your sake I hope not, because this will take hours for me to repair...:(

Originally posted by cedwards
my goodness...companies sometimes have to raise the prices to make money. Runnign a dedicated server company is hard. You have to pay staff and stuff...need to make profits....sorry for being so sarcastic but its just bothering me how everyone is picking on them...if you dont like the prices..find another host!

Nope I DON'T understand when some company is changing EVERY day they offer!!
This is NOT normal.
Say what you want but those are the FACTS!!
And people don't like when someone is having so many changes every day. Who can blame them.

Is cedwards previously from atwebhost?

Originally posted by addvalue
Is cedwards previously from atwebhost?

Yes he was. I used to work there but left. Dont think im supporting them for that reason. The truth is I never got a dime afterworking there. Personally if i have one problem with them ill jump up and leave. If this was any other company i would be standing by them. i understand what its like to gain new owners....i used to work as Asst Manager at a local ice cream store. We got a new owners and prices changed daily. It was annoying because i had to reprogram the register daily and i had to customers why this happens. Things happen like this guys.....if you dont want to buy from them dont buy from them....basically they will not change the price once you buy from them. You buy at this rate it stays that rate.believe me im not standing up because i used to be on staff there. Weather they do good business or bad business i dont benifit in any way. I wish i did though lol they seem to be doing pretty good lol but i dont get a single cent. Not even a discount on my account with them.

Originally posted by cedwards
if you dont like the prices..find another host!

You can bet they will.

You're not helping them by posting, hell no atwebhost/hostcharge has ever been able to help their company by posting.

Its their montra, post and lose customers.

lol okay

Ha....Chris email with atweb is still inside my address book...we signup with him and he is the first person I contact with in atweb. But after signing up, he was no longer in charge of sales and running accounts side if I clearly remember. But no long after, he left and we left too... very bad downtime experience with their semi-dedi plan.;)

hehe im glad to know when i was there support was good lol.

Atwebhost took care of the problem and got me back online... PROBLEM RESOLVED :) :stickout:

Thank You AtWebHost!

I wouldnt be thanking them, they should be constantly apologizing and kissing your feet for not losing your business

They seem to be down again.

My server didnt ping at all starting at 8pmEST. I went to atwebhost.com and it didnt come up.

About 15 minutes later I was getting 75% packet loss but still (barely) displaying pages.

Whats up now? 100% packet loss. DOWN.

Will I call support?

Will it make any difference?

Originally posted by XTNet
Atwebhost took care of the problem and got me back online... PROBLEM RESOLVED :) :stickout:

Thank You AtWebHost!

Took care of what problem? It's down.

I am down too. This is getting to be a weekly occurance with these guys. :angry:

Just spoke with support and they said its another internet wide attack and that all hosts should probably be down.


nocster comes up and dedicated now comes up.

news.google.com nor slashdot have anything of another 'attack'.

The traceroute shows that the trail dies inside of miami.

(sigh)

Time = Money

:(

Just as an FYI, I received an IM from a client at exactly 8pmEst to inform me of it being down.

So far its been down 51 minutes.

This is funny ..

now route to all of their IPs are dead from me. :D :D :D

bash-2.04$ traceroute www.atwebhost.com
traceroute to atwebhost.com (69.10.11.23), 30 hops max, 40 byte packets
1 216.112.202.1 (216.112.202.1) 0.805 ms 0.657 ms 0.658 ms
2 216-112-203-13.dia.xo.com (216.112.203.13) 3.329 ms !H * 3.445 ms !H


bash-2.04$ /usr/sbin/traceroute 69.10.11.23
traceroute to 69.10.11.23 (69.10.11.23), 30 hops max, 38 byte packets
1 Gateway_for_SG-123 (216.98.146.193) 0.442 ms 0.347 ms 0.233 ms
2 * * *
3 * * *

houston@florence:~$ traceroute www.atwebhost.com
traceroute to atwebhost.com (69.10.11.23), 30 hops max, 38 byte packets
1 208.185.69.3 (208.185.69.3) 0.305 ms !H * 0.291 ms !H
houston@florence:~$


Earlier was 83% packet loss at their datacenter .. now totally gone from any kinda route. I tried from different servers with different provider and still same result. :D :D :D

This is really disappointing, they seem to not be doing soemthing right, we never went down so I don't know how they could claim most hosts should be down when major NOC's weren't down

Has anyone else called support to see what the story is now that no one is buying the 'internet wide attack'? :)

seems that they're up and running.

bash-2.04$ traceroute www.atwebhost.com
traceroute to atwebhost.com (69.10.11.23), 30 hops max, 40 byte packets
1 216.112.202.1 (216.112.202.1) 0.807 ms 0.742 ms 0.660 ms
2 216-112-203-13.dia.xo.com (216.112.203.13) 3.334 ms 3.365 ms 3.280 ms
3 p4-3-0.MAR1.SantaAna-CA.us.xo.net (207.88.81.9) 3.499 ms 3.686 ms 3.583 ms
4 p5-1-0-0.RAR1.LA-CA.us.xo.net (65.106.5.13) 4.946 ms 4.928 ms 4.907 ms
5 p6-0-0.RAR2.SanJose-CA.us.xo.net (65.106.0.18) 13.095 ms 13.046 ms 13.086 ms
6 p0-0-0-1.RAR1.SanJose-CA.us.xo.net (65.106.1.65) 12.901 ms 12.892 ms 12.859 ms
7 p0-0.edge1.pal-ca.us.xo.net (65.106.5.194) 13.313 ms 13.274 ms 13.267 ms
8 206.111.12.110 (206.111.12.110) 13.484 ms 13.520 ms 13.439 ms
9 64.200.210.185 (64.200.210.185) 104.872 ms 105.084 ms 104.842 ms
10 anhmca1wcx3-oc48.wcg.net (64.200.240.1) 104.740 ms 105.037 ms 105.013 ms
11 anhmca1wcx2-oc48.wcg.net (64.200.143.73) 104.853 ms 104.530 ms 104.566 ms
12 dllstx1wcx3-oc48.wcg.net (64.200.240.5) 104.954 ms 104.050 ms 104.052 ms
13 miamfl2wcx2-oc48.wcg.net (64.200.210.54) 104.034 ms 104.968 ms 104.263 ms
14 miamfl2wcx3-pos9-0.wcg.net (64.200.119.82) 104.608 ms 104.259 ms 104.381 ms
15 miamfl6lce1-pos5-0.wcg.net (64.200.119.90) 104.938 ms 104.391 ms 103.825 ms
16 miamfl2wcx3-yipes-gige.wcg.net (64.200.118.214) 105.215 ms 104.335 ms 104.676 ms
17 66.227.93.254 (66.227.93.254) 104.935 ms 103.826 ms 104.309 ms
18 66.7.158.52 (66.7.158.52) 104.465 ms 104.126 ms 104.172 ms
19 216.82.72.66 (216.82.72.66) 106.740 ms 105.166 ms 104.362 ms
20 69.10.11.23 (69.10.11.23) 106.221 ms 104.963 ms 104.623 ms


hehehe.. .dunno what happen earlier.

it's back up...

about 1hour 10 minutes of down time...

An hour an 8 by my count. But I'm kinda anal. :)

Any one talked to support or billing since its gone back up to see if they are going to not honor any refunds like last time?

I cancelled my server with them yesterday ...

Looks like it's back up.

:D :D :D enjoy yourself guys! Good Luck!

Chris, what you doing now? with any company?

Originally posted by irq13
Just spoke with support and they said its another internet wide attack and that all hosts should probably be down.

:rolleyes:

I think they should have probably tried a few sites in their browser before they shined that apple and showed it off.

:D

Greg Moore

spoke too soon, im down again.

Just my server, not the atwebhost site :)

Down again, woohoo, 2 days down, 1 day up, whats next guys? what the heck is going on?!

Since two of my servers, from atwebhost and raq4less, both appear to be located at the Miami Data Vault in Florida - and both have been going down at the same time - I'm assuming the datacenter is either having equipment problems or still receiving DOS attacks.

Now if you only knew what idiot was running that datacenter...
:angry:

Originally posted by inca
Since two of my servers, from atwebhost and raq4less, both appear to be located at the Miami Data Vault in Florida - and both have been going down at the same time - I'm assuming the datacenter is either having equipment problems or still receiving DOS attacks.

Now if you only knew what idiot was running that datacenter...
:angry:

Yes, your Raq4less server is located at MDV. Raq4less contracts with Netfree Communications for Colo and the Rack of Raq's that includes your server is at MDV. We also have been purchasing Bandwidth from Netfree Inc.

Atwebhost is now owned by Netfree Communications and Brian Coppola.

The Network datacenter is operated by Brian Coppola, President of Netfree Inc. Idiot? Isn't that a little Harsh?

Netfree has suffered from several DOS attacks lately and this has caused problems for all Netfree Colo customers in the MDV.

Raq4less is adding an additional carrier to our current Network, so that when the Netfree bandwidth has problems.... We will not be affected. We look to have this New solution in place by Mid Feburary.

Downtime of any sort is UNACCEPTABLE in my humble opinion!