I was thinking of going for a dedicatednow server....wanted your opinions first before I do.

Specifically:

Do they have their own NOC? if so, where?

How is support? sales? uptime?

Any other information would also be great.

One more question, I know its off topic for this thread...but how many websites can a server with this configuration hold:

PIII 1.2
300GB transfer
1000MB Memory
Cpanel/WHM
60GB HD and a 80GB HD

Right now I have 320 or so websites on it and per month all 320 are only using 20GB of bandwidth total per month!

Support is good, sometimes they answer really fast, like 1 minute. Uptime is very good. My server was working even when SQL Worm was atacking.

Websites...If you have only static pages your server can handle even more than 320 websites :)

Uptime: Excellent
Bandwidth: Excellent NAC Bandwidth
Support: Normal, delays in weekend support request
Prices: Excellent
DC: They are in NAC (Parsippany, NJ) nac.net

320 sites and they only use 20 gigs of traffic. Most of those sites must be personal sites with hardly any traffic at all.

I agree, Matrix

good, I just ordered a server from them. Good praises is a nice reassurance.

There are lots of business websites on my server but I guess they don't have much business?

And what is NAC? is that where they keep their servers? but DedicatedNow does have their own network operations center right?

And what is NAC? is that where they keep their servers? but DedicatedNow does have their own network operations center right?
NAC is a data center, DedicatedNow has their servers at NAC in New Jersey. DedicatedNow doesn't have their own network operations center.

There are lots of business websites on my server but I guess they don't have much business?
Many businesses don't do much business over the internet, they just use their websites as kinds of interactive brochures.

- Matt

ok so is it a bad thing that they don't have their own NOC?

Are they resellers then?

who looks after the servers then?

Farouk

Well, it wouldn't be a bad thing if they don't own their own NOC. Without it, they probably would be able to cut on cost and offer you the best value money can buy while concentrating on what they are good at doing.

I wouldn't say that they are resellers because they own the servers.

Just an example. K-mart probably owns the building in which their supermarket is located as compared to a rental store which rents a store in a building. Does it make the store any worst of than K-mart if they provided the same items ? Probably not. The same goes with a Web Host with their own datacenter and one that does not. It is just an issue of ownership of the property and all the management which comes with it.

Dedicatednow is in the business of offering dedicated servers and not in the business of property management. Do what you are good at and you do find.

As for administering the servers, as long as they have a good working relationship with the NOC or they have their staffs located at the facility, I do not see any reason why it would be worst off.

Of course, if you are big, owning your own NOC might be more cost effective.

ok thanks for all your help

I will email dedicatednow for some sales questions I have for them.

hey I can't seem to find any phone number for this guys on their site nor can I find any email addresses, their contact form doesn't work either just causes an error.

Anyone have a number? or email for sales?

fjiwa,

The NAC is known as one of the top datacenters in the country. You really cant go wrong with them. If I had to be in any datacenter, and could afford it, I would want to be in NAC. Hope that helps a bit.

Morning all,

The new Dedicatednow website is pretty much completed, I'm just writing up the FAQ's now, it'll be set to go by Monday / Tuesday of next week. You can reach us through the following methods:

Sales: sales@dedicatednow.com
Billing: billing@pwebtech.com
support: support@dedicatednow.com

Phone: 1-888-734-9320 US & Canada
1-973-267-4707 outside of the US.

Quoted myself above from a different post.

Anyway,

Our relationship with NAC. Typically, Colo clients feel a competition within the DC's as the DC's are offering similar products, but being the DC, can of course beat the pricing of their clients themselves. Resellers of dedicated lines, are more expensive that the provider themselves, etc. We have found this not to be the case with NAC, as primarily NAC would be more of an ISP, and offering colocation to a variety of clients, competing against themselves more that that of with the DC (hope that made sense, I'm tired & sick). In any event, what makes our relationship different, is that we are staffed onsite. We have 24 X 7 access to the DC, and are very quickly able to get to our servers in the event we need to.

Well, it wouldn't be a bad thing if they don't own their own NOC. Without it, they probably would be able to cut on cost and offer you the best value money can buy while concentrating on what they are good at doing.

Exactly! Our ability to maintain support personnel for administration services, without having to hire additional network admins to constantly maintain / upgrade the network, pay the entire fees of having the massive amounts of BW required to adequately meet growth, spikes, etc. and provide the best possible service overall, makes our relationship, IMHO, a great marriage or partnership. They concentrate on what they're good at, and we concentrate on what we're good at.

Hope that helped a little, I'm back to e-mails / orders,

If anybody needs me, just shoot me an e-mail, I'll be happy to reply.

sales@dedicatednow.com

Thanks,

Just to clarify, Pegasus Web Technologies (parent of DedicatedNow) have their office in the NAC Parsippany data center building. I don't know how many of the DedicatedNow staff are on location though.

Originally posted by TheMMIz
The NAC is known as one of the top datacenters in the country.

Are you talking about the facility/building or their peering agreement? I have visited about 6-7 datacenters, and among them, nothing amazed me more than Worldcom datacenter, a $80M facility. I have not been in any Equinix facility, but I think they are also great facility to be in.

I have not been in NAC, but looking through the pictures they have, I would not say they are one of the top datacenters in the country. That's if facility is what you mean.

Originally posted by FHDave


Are you talking about the facility/building or their peering agreement? I have visited about 6-7 datacenters, and among them, nothing amazed me more than Worldcom datacenter, a $80M facility. I have not been in any Equinix facility, but I think they are also great facility to be in.

The datacenter has nothing to do with any peering agreements. Its apples to oranges. I believe he was referring to the facility itself



I have not been in NAC, but looking through the pictures they have, I would not say they are one of the top datacenters in the country. That's if facility is what you mean.

Our datacenter definetly did not cost as much $ as Worldcoms or any of the Equinix Datacenters, but it has the same fundemental features. Access Control, Cooling, Power, Power Backup, etc.

Also look how Worldcom is in Chapt11 and NAC is growing. Food for thought. :)

-James

I find nothing wrong with the NAC facility from the pictures - sure their standard grade colo looks a little shabby, but it's perfectly fine for 99% of people. They have locking cages too (premium colo).

- Matt

nacjamesc:
Please give us some pics of NAC datacenter for our site.
Thanks :)

Hormigo - They can be found at http://www.nac.net/Tour/book1.asp

- Matt

yeah, but i dont like this photos, it's too small and bad photos :D
anyone else?

Originally posted by Hormigo
yeah, but i dont like this photos, it's too small and bad photos :D
anyone else?

You could write to Nac or Dedicatednow, depending on who you are a customer of and I believe they could furnish with the photos as per requested after they cleared it with whoever-in-charge.

mute

Originally posted by nacjamesc
Also look how Worldcom is in Chapt11 and NAC is growing. Food for thought. :)


I am commenting on the fact on what I will call "top datacenters" not about their financial standing (you always like to pull into that direction, don't you ;)) So top datacenters are like: Equinix, Worldcom, Inflow, CW, etc ... Too bad these datacenters are doing bad financially, but it's still the fact that they are what we should consider "top datacenters".

BTW, looking through the pictures of Ventures Online, they have quite a nice data center too...

Originally posted by Hormigo
yeah, but i dont like this photos, it's too small and bad photos :D
anyone else?

Whenever possible, I will always schedule a visit on a particular datacenter I am interested in. I once visited a "data center". To my surprise, it's nothing more than just an office space and less to be desired servers room. My impression from the pictures on their web before was much better until I visit the datacenter myself. Boy, I was fooled.

Sorry, but I have a different story. Until yesterday everything was perfect. Then we had to open a support ticket to reboot a server. After 1 hour we got a reply to tell them the ip of the server (and the password, oops what for do you need a password to push the reset? )which was already included in the reboot request header when we opened the ticket. We replied one minute later and they did just nothing! After 4 hours waiting for nothing we called the DC and the server was rebooted! 4 hours to reboot a server! Man, this sucks. We asked for remote boot ports and got told that it was forwarded to sales. Until now there's no answer.

Call me stupid but is remote reboot the same as rebooting the server in WHM? You know, graceful or forceful reboot.

nop C.P, it's a remote port to force reboot. You dont need call to dc to reboot server and wait. Remote reboot are avaible in web interface protect with password.

Sorry for my english :P

http://www.webhostingtalk.com/showthread.php?threadid=107913 I covered the RRP's and the reboot situation.

Microsol,

If you'd like to speak with me directly, please e-mail me at matt@pwebtech.com so that we can further discuss this matter.

Thanks,

I'd like to vouch for dedicatedNow.
They've gone beyond the call of duty many times with us and are always quick to reply, friendly and curteous.
If a reboot was urgent, I'd ring them up as I did once and it was rebooted straight away, no hassle.
Good luck with them. :)

Originally posted by C.P
Call me stupid but is remote reboot the same as rebooting the server in WHM? You know, graceful or forceful reboot.

What if you can't access your server at all (can't login to WHM or SSH)?

Originally posted by FHDave


What if you can't access your server at all (can't login to WHM or SSH)?

I thought that's what remote reboot was for

Originally posted by Matrix


I thought that's what remote reboot was for

errr ... you better read what I quoted before I make that comment ;)

Originally posted by FHDave


errr ... you better read what I quoted before I make that comment ;)

Have you had a bad experience with Nac?

nac is a excellent dc. No problems with them

How does it normally take to DedicateNow to get their server set up? I'm sitting here waiting and waiting. It's been a couple of days now.

C.P.

Please realize, the delay in your setup, was because you did not enter your expiration date of your CC #. I e-mailed you yesterday, and received a response, after I had left for the evening, moving it into the next business day. Your server is installing NOW, and will be completed in about 30-45 minutes, but this was not a fault of ours in the setup, and you were told yesterday at 8-9PM while I was at home, checking e-mail that your server would be completed with today's builds.

Thanks,

and if you check the e-mail placed against the order, you'll find your welcome letter ;)

Hi, DedicatedNOW,

I sent an order 7 hours ago, didn't received any reply letter from you yet, do I need to wait for FULL-24Hours to get reply? Just reply me an email, even I don't care about u might set up my server later than 24 hours. I am waiting here, refresh my mailbox every minutes for your reply.

I sent an order 7 hours ago, didn't received any reply letter from you yet, do I need to wait for FULL-24Hours to get reply? Just reply me an email, even I don't care about u might set up my server later than 24 hours. I am waiting here, refresh my mailbox every minutes for your reply.

Perhaps your looking at the wrong inbox?

Copy of your welcome letter message:
-----Original Message-----
From: Matthew McCormick [mailto:orders@dedicatednow.com]
Sent: Thursday, January 30, 2003 6:05 PM
To: '@hotmail.com'
Subject: RE: New Dedicated Server Order

Hello,

We are pleased to present you with your DedicatedNOW server which has been successfully setup and installed. Here is the information pertaining to your dedicated server:

(OBVIOUSLY OMITTED FROM THIS POINT ON) :-)

Here is a copy of the original order being placed, 7 hours ago. Above that, is my reply to your order: 26 MINUTES LATER

-----Original Message-----
From: Matthew McCormick [mailto:orders@dedicatednow.com]
Sent: Thursday, January 30, 2003 12:23 PM
To: '@hotmail.com'
Subject: RE: New Dedicated Server Order

Hello,

Your order has been successfully processed, and will be put into the build queue.

Thank you,


*****************************************

Matthew McCormick

VP of Business Development

Pegasus Web Technologies

matt@pwebtech.com

(973) 267-3960

*****************************************


-----Original Message-----
From: @hotmail.com [mailto:@hotmail.com]
Sent: Thursday, January 30, 2003 11:57 AM
To: orders@dedicatednow.com
Subject: New Dedicated Server Order

Now seriously people, If you want answers to things, e-mail me, I've given out my contact info lots of times. matt@pwebtech.com or sales@dedicatednow.com USE THEM PLEASE

Check your hotmail accounts, and check that orders are complete prior to sending them. Improper information delays orders, etc. Both orders, fulfilled within 24 hours, both based upon either missing information, or not checking their proper e-mail account, fulfilled same day. I'm doing my best here, as is my staff to ensure we do whatever's necessary to fulfill orders daily. Granted a few (and very few) times there's been delays, but alerts have gone out indicating ETA's on setups. Most people, when they e-mail sales instead of looking for me at support@ get responses within a few minutes.

End rant, hungry, and need dinner.

Please all work with me on a one to one level instead of bashing, especially when not merited in the least. E-mail me to the addy's above (NOT WHT) and no PM's, I don't really read em. if you have any problems.

Night all,

@hotmail.com!!!
u didn't got the name of my hotmail account? or u just omit it for me? I didn't receive this email yet, I am worry about it.

:bawling:

I PMed u for my mailbox, is that correct one?

OK, I'll send u email to sales@dedicatednow.com for enquiring sales problem

Also, please send the welcome letter to me again please!!!

:bawling: :confused:

Originally posted by DedicatedNOW
C.P.

Please realize, the delay in your setup, was because you did not enter your expiration date of your CC #. I e-mailed you yesterday, and received a response, after I had left for the evening, moving it into the next business day. Your server is installing NOW, and will be completed in about 30-45 minutes, but this was not a fault of ours in the setup, and you were told yesterday at 8-9PM while I was at home, checking e-mail that your server would be completed with today's builds.

Thanks,

I know that. It's just that I expected it to be resolved and set up first thing in the morning. Morning went by and nothing. Then afternoon went by and nothing. It's evening and I'm at work and starting to get worried. Cause you guys don't set up server at night so I'm sitting here thinking it won't get done until tommorrow again. Anyways all is good now.

Sitekoo,

Yes, of course I omitted your e-mail addy, same thing as I wouldn't post your real name, or CC # either. It's for purposes of anonymity, that I do not disclose my clients names / e-mail addresses. I logged in from home, and resent to the other e-mail addy you requested, please let me know if you have not received it through either. next stage, I'll take a vacation (Jay if your reading this, you pay for it) :-) and fly it out to you. Faxes are no good, doesn't serve the purpose of a vacation.

C.P. All of our servers are build / deployed at the same time through the DC. I'm sorry if you did not realize that, but your server as noted was delivered, and we did not forget about you.

Thanks all,

gotta run, fiance's pissed I'm on the puter again after an 11hour day, so need to run

thanks Matt, i got ur welcoem letter now,
:)

but not in the hotmail mailbox. Hotmail seems doesn't work...:confused:

ill give them an 8 out of 10 on my scale... i had a problem that i had to work out on my own, since their support failed to reply to me, or answer my question on the phone.... all in all their ok

Originally posted by Matrix
Have you had a bad experience with Nac?

:confused: I don't think you get it, do you? But oh well ...

Originally posted by FHDave
:confused: I don't think you get it, do you? But oh well ...

I do get it as I've read several posts of yours bashing on Nac.

Why don't you educate the less privelaged:D

Please show me where I bash NAC on my comment below.

A person comes, asking about Remote Reboot Port. (A great idea and if DN is offering it to its customers, it will be of great value)

Another person asked whether the same thing (RRP) can be done throgh WHM/CPanel

Call me stupid but is remote reboot the same as rebooting the server in WHM? You know, graceful or forceful reboot


to which I replied:

Originally posted by C.P
Call me stupid but is remote reboot the same as rebooting the server in WHM? You know, graceful or forceful reboot.


What if you can't access your server at all (can't login to WHM or SSH)?
In case you don't understand. Let me rephrase: "No, Remote Reboot Port and reboot functions in WHM are not the same"


Then out of the blue, you came making a useless statement, without bothering read the context to which I was replying C.P, and then it ends up with these:


Have you had a bad experience with Nac?
FYI, I had my server inside NAC for close to 1.5-2 years. I am still monitoring NAC from time to time, if that's what you want to know


and this


I do get it as I've read several posts of yours bashing on Nac.

Why don't you educate the less privelaged


FYI, we are talking about Remote Reboot Port, not NAC! Do I miss anything here?

No problem, your apology accepted and best wishes for you

Originally posted by FHDave
Please show me where I bash NAC on my comment below.

A person comes, asking about Remote Reboot Port. (A great idea and if DN is offering it to its customers, it will be of great value)

Another person asked whether the same thing (RRP) can be done throgh WHM/CPanel


to which I replied:


What if you can't access your server at all (can't login to WHM or SSH)?
In case you don't understand. Let me rephrase: "No, Remote Reboot Port and reboot functions in WHM are not the same"


Then out of the blue, you came making a useless statement, without bothering read the context to which I was replying C.P, and then it ends up with these:



and this



FYI, we are talking about Remote Reboot Port, not NAC! Do I miss anything here?

No problem, your apology accepted and best wishes for you [/QUOTE]

You have shown you're true colors by making the statement that my post was useless. I guess that's because you're smarter than me :bawling:

And it should be Did I miss anything here? :D

Like I said I've read back through several of your posts and you seem to have a problem with NAC for some reason. And I don't care if that is the issue here or not. And you would never get an apology from me for pointing out the obvious. :D