I bought featureprice's preminum service on Dec 12, 2002, paid full amount of money.

Couple days ago, I found that they are upgrading their system, and I could not found control panel page(used to be: http://helpdesk.featureprice.com). When I found their new control panel page (http://manage.hosting-network.com/cp/), I could not login in. I chat with their supporter, and he told me to send an email to new@featureprice.com, ask those people to put my account in the new control panel. So, I sent new@featureprice.com an email, asking to put my account to the new control panel system, nothing else.(I do not think this is a new order.) I did not get their reply untill now(4 or 5 days already).

But, the thing is that what I've gotten really shacked me!!!:eek: :eek: :eek: They send me 5 emails, one of them told me that I have a negative amount in my account; one is a new invoice which said they charge me 228.40 USD on Jan 25, 2003.......

I called them just now. What I got from the guy is that they are not going to charge it. He said he is pretty much sure abou that, then he said that I'd better call billing department, but they only work weekday(this is ture.). Then, I ask him again if he is sure that they are not going to charge me? He said pretty much sure.

Any web hosting can expalain me about this, is this reasonable or this is happend in your company? I am just a one month user and just ask to put me in the new control panel, (they do not have the old one anymore), and they charge me again as a new order... Please, really need some explaination for this!!!

My domain is guowai.com, there is no old order number, just an email as those people who are using featureprice known, and the new invoice # is: 19650...

I really want to hear something from featurepice people here and those who got the same problems.

Crying!:bawling: :bawling: :bawling: ... Need help!:( :( :(

This shouldnt happen. Cant really say much more than that!


If your paying by card - wait and see if they charge you - if so then use a chargeback.

True, this should not have happened but given the reputation of FeaturePrice http://www.webhostingtalk.com/search.php?action=showresults&searchid=842942&sortby=lastpost&sortorder=descending , I am not surprised.

I am sorry that this has to happen to you.

I used its service for one month, it is seems fine. Even though I read those reviews(I found reviews after I bought its service), I found its service is ok and they are updating....but,,,I could not beieve that they charge me again.
That is a really big money for meeeee.
My god, my worst year, year of horse!

When I signed up they double charged me and I had to fax copied of the CC statement to them. That was in August.

As for the new system...I cannot seem to figure out what is going on. I sent an email to this system and received a response back 3 days later that did not address anything in the original email. I sent another one last week but nothing yet. I'll try the phone Monday.

The trouble is I paid for a whole year up front and they have two domains with them. I have sent a couple emails to get the authorization numbers to transfer but no response.

If anyone manages to find out what is going on let us know. If you are shopping around...go somewhere else. This is unacceptable. I have had two clients set up sites with them so that I could manage them and now I hope I don't get embarrassed.

they register those domains in their name or your name?

I had featureprice from Early May though Mid November. I had no issues as far as service, but I had an interesting notification method. I put them on the mailing list for my uptime monitoring service and had emails going to their NOCs and myself. The reason that I left was that I really hated Plesk and had an uneasy feeling about security issues there. They have some interesting sites being hosted there. Some of those sites could be of interest to law enforcement agencies, specifically Homeland Security and US Treasury Department (OFAC). There appears to be some clients from some blacklisted countries, that may US companies can not do business with.

well, I am still waiting for responses from these people. I checked out BBB and found this http://www.clearwater.bbb.org/common.html?location=/home/common/www/mis67/report.php&bureau=clear&compid=18002536&national=Y

I am moving on as soon as I can get the authorization number for my 2 domains...

I have been looking throuh here for hosts:
http://webhostingratings.com/

anyone know of any other sites like that where you can see reviews from people?

As you probably know, they added a Live Chat thing to their site. Recently it appears that it is always unavailable or offline.

When they first got it up however, I was able to talk to a tech by the name kathy. She explained that basically they are switching everything to a new system. It is understandable that a switch of any sort can cause some minor issues, but it goes really far when it effects everything from getting a refund to getting your site setup.

I would stay away, it is too rediculous. I had the Platinum account with them (still do) from August 2001 and up and prepaid until August 2003. Everything was wonderful up until January when it become nearly impossible to contact anyone.


I must also note that if any is going to complain about them, it may be best to complain about them as "hosting-network, Inc." or whatever, which is their company name, of course, in Florida. If you checked the Florida corporation commission site, you might be able to get an actual phone number to someone in the company. But that is just a thought.


Right now I have a new hosting account, Res-2, with ServerSonic. Do not have any complaints yet, but have only been there a week or two. And it is also costs me nearly three times as much as FP did (I suppose you do get what you pay for).

There "LiveChat" is a joke.. I went in and got a few answers but I had two more questions I asked and then I got "Rep. has left the chat session" or something to that extent after he told me my problem should be fixed "soon". Whatever soon means for them...

I am working on getting my domains out of there and then I am going to http://www.webintellects.com/?body_link=home.

They have a simliar plan with 5 domains and they are members of the BBB online.

Hopefully they will work out better. It seems they have better control management as well to admin the different domains.

I hope I can get the domains in my name this week though.

The only reason why I searched and found this forum on the Internet was to see if anyone else was suffering from Featureprice's latest POO POO and sure enough, I find this! I don't know whether to laugh or cry!

Up until recently things were relatively OKAY, but ever since they made all the new changes, the site is so much harder to use / navigate, I still can't find my helpdesk control panel, their chat function has only worked ONCE for me and the person at the other end had no idea what he was talking about, I continue to try and log on throughout last week and have waited for hours at a time to no avail, I tried writing to premium@featureprice.com per their online instructions using my alias email address only to have my email bounce back because their system "did not like" mine (I am using THEIRS for Christ's sakes!) and calling tech support so far has been useless because no one ever answers and I end up getting the "please call back later" recording and then the system hangs up on me! And I'm calling from overseas which is costing me an arm and a leg!

IT IS IMPOSSIBLE FOR ME TO GET IN TOUCH WITH ANYONE THERE!

And all I want to do is create 3 sub-domains and have them point to a specific IP. :bawling:

If it wasn't for the fact that the above request impacts my BUSINESS, I wouldn't be so upset, but at this point I am so desperate that I'm actually having to vent HERE just to get it out of my system!

I have never, ever, experienced such MAYHEM from a web hosting company in my entire life!

And I've used many!

What company (and a TECH company at that?!) goes and converts their systems before making absolutely sure that the new one is in working order?

What company goes and makes such a drastic change without first informing their customers and letting them know what to expect and exactly HOW they can be reached in the event of an emergency?!

What about stress tests??

Further, what company actually writes such piss-poor material like this auto-message below, noting that I wrote to PREMIUM@FEATUREPRICE.COM and not basic?! It is rude, disorganized, completely unprofessional, and confusing at BEST with the "basic" versus "premium" plans they got going on!

And most of all, why would ANYONE sign up for a web host company that can only promise a ONE-HUNDRED-AND-TWENTY-HOUR response time?!

Companies like this should not be allowed to operate! Jesus Christ oh mighty! Someone please just shoot me now!! I have lost sleep over this and still don't know how to resolve this issue!





Greetings,

===========ATTENTION!!!==================
YOU ARE ALLOWED ONE TICKET PER DAY, YOU
MAY ASK AS MANY QUESTIONS AS YOU WOULD
LIKE, BUT YOU CAN ONLY HAVE ONE TICKET.
BE WISE WITH THE USAGE OF TICKET AND QUESTIONS
YOU ASK, THINK ABOUT WHAT YOU WANT AND
NEED TO ASK OR HAVE ASSISTANCE IN AND SEND
OFF ONE TICKET AS ALL ADDITIONAL TICKETS WILL
BE REMOVED FOR THAT DAY.

NEXT, YOU ARE NOT GUARANTEED A TURN AROUND
TIME ON BASIC FREE SUPPORT

IF YOU NEED A GUARANTEED TURN AROUND TIME
YOU CAN PURCHASE A PREMIUM PAID INCIDENT
SUPPORT AT HTTP://STORE.FEATUREPRICE.COM

PREMIUM PAID SUPPORT IS GUARANTEED 1HR TURN AROUND

PHONE SUPPORT:
YOU MAY ONLY CALL SUPPORT IF YOU HAVE RECEIVED
A RESPONSE TO THIS TICKET, YOU MAY NOT CALL IF
YOU HAVE NOT RECEIVED A RESPONSE. YOU WILL NEED
THIS TICKET NUMBER WHEN CALLING SO KEEP A COPY
OF THIS TICKET NUMBER.

=============================================
DOMAIN RENEWALS (DOTREGISTRAR)

Steps:
1. Visit http://store.featureprice.com
2. Buy "DOMAIN RENEWAL"
3. We email you a RECEIPT and a RECEIPT NUMBER
4. Email domain@featureprice.com and include the receipt number
5. We will renew your domain for you
6. We will then transfer to your control

=============================================
Billing

Steps:
1. Visit http://billing.featureprice.com
2. Follow the instructions
3. that is all
=============================================
Help or Support

Steps:
1. READ THE MANUALS
2. USE THE "FIND" FEATURE AND "SEARCH" FOR WHAT
YOU’RE LOOKING FOR
3. VISIT HTTP://HELP.FEATUREPRICE.COM
4. Visit your "Help & Support" area in your control panel and click
on Documents for the users manual
5. Visit http://livechat.featureprice.com for chat
6. Follow the directions and READ the information

==============================================
Registering a Domain Name

Steps:
1. Visit http://store.featureprice.com
2. Click on DOMAIN REGISTRATION
3. Visit your UPGRADE CENTER in your control panel (*** CLIENTS)
==============================================





Thank you for submitting a helpdesk ticket. This message has been automatically generated in response to the creation of a
trouble ticket regarding: "Please create sub-domains for ORIENTED.COM",

a summary of which appears below. In most cases helpdesk tickets are replied to and answered within 120 hours.

There is no need to reply to this message right now. Your ticket has been assigned an ID of [FeaturePrice #11039].

Please include the following message:

[FeaturePrice #11039]

in the subject line of all future correspondence about this issue.

Also we want to thank you for choosing featureprice.com as your #1 Hosting provider.

Thank you,
premium@featureprice.com

-------------------------------------------------------------------------

Hello,

I had a very similar experience. Also have 2 platinum plans with them. Was VERY happy with them for a year. And since 10 days NO contact, no matter what I try.

I also lost access to my control panels, a few days they came back. Never got an explanation or even appology from them.

The e-mails I get back to my support requests are confusing, rude (all capitals and all commanding see example above) and even the one that gave me a link to my answer did not help me, as I was unable to log into the help-page. None of my user/pw combinations worked.

I have tried phone (all numbers I could find), live-chat (timed out after 30 minutes), email and I even payed $25 for an incident support where they guarantee 1h feedback. Nothing. NO reaction even after a few days.

I am currently looking for a new host (hope to have found one in C0ldhost.com).

This is no way to treat a good customer. The market is going to punish them!

Just thought I'd share my experience with you...

Kind regards
Namebot

Tell me about it. I send an email in stating I need additional assistance in getting my account cancelled and refunded. The problem is the account is my grandfathers who passed away recently. Their cancel form requires information which is no longer valid and would also be illegal for me to put in. I state to this to them, and their response is this:

Hello Sir,
If you ever wish to cancel your account
then you just have to fillin a form at http://billing.featureprice.com
your account will be then cancelled

so please try it
and if you find any problem
feel free to contact us
Thank you

Which of course, is the form that I was originally referring to when I emailed them. :angry:

Not to mention, no professional who deals with clients and customers should have the grammar background of a third grader.

It's a shame how they have degraded over the last 2 weeks and I sure hope they will improve again soon.

I was very happy with them for a year. Practially 100% uptime, fast feedback, no problems whatsover. I just LOVED them!

They turned from AMAZING to AWEFUL in 2 weeks! That's astounding. I am majorly pi..ed off at the moment, but I sure hope they will get back to normal again soon, because I do believe they gave me great service for a long time.

Let's wathc (for a few days), hope and pray...

Yes... but I do not like their new control panel, so I am leaving them just for that anyway. Them turning to awful happened to be an odd coincidence at the same time :mad:

Put a fork in them they look done!

My goodness, they responded :))

They still sent their yelling message "YOU ARE ALLOWED ...", but at least added some human-written text to the end of it.

We'll see what happens if I send a follow up question...

Not to mention, no professional who deals with clients and customers should have the grammar background of a third grader.
Haha, Someone I know is with them, no problems they say. I don't like them. Evil. sorry your having a problem, do a chargeback and that will solve the problem *hopefully* cause that is a lotta jack jack..
Warm Regards,
Max

That is just my problem... my grandfather is dead, and his card no longer "exists". His spouse, my grandmother, can do it; but this whole web hosting thing just confuses her. I am about to just screw it all and just stop using the damn account so it can expire in August; it is just a very fine waste of $200+ in prepaid months.

As to why your friend may not have problems: if you haven't request to go to the new system, they do not switch you until it is time to renew your account. The old system is still going great. Problem is getting in contact with any human over anything. But when you do, you get responses from a "third grader" who appears to just glimpse over your message and hope the message they type in answers your question.

But I would have to agree, if I did not need any sort of human interaction to solve a problem, I would not have any complaints; except when it comes time to go to the new system (as previously stated, I do not care for their new control panel... HPC or something like that).

Can someone tell me how I can access the new control panel?

I still can't figure it out and I have a college degree! I'd very much appreciate it.

The thing that gets to me most about Feature Price -- no I take that back, there are a LOT of things that get to me about Feature Price but I digress -- is that they act as though customers are out of line just for asking for customer support when actually, customer support is what we are paying for!

In an industry saturated with players offering pretty much the same products at competitive prices, the only thing that differentiates one from another is customer service and technical support... at least that is the case for my business when determining where to have our sites hosted.

We would even pay more if that meant high quality and readily available customer support.

Feature Price acts as though we are in the WRONG for wanting customer support. The language in their auto-messages is patronizing ("you better think it through and make sure you know what you are asking us before you send us an email"), threatening ("don't even try to email us twice in one day because if you do, all other correspondence will be wiped out") and borderline resentful ("don't expect us to get back to you any time soon because we don't care about basic support").

I never wish ill-will on any young start-up as we too are going through growing pains, but the very essense of what it takes to run a solid shop is missing at Feature Price and in my humble opinion, they shouldn't be allowed to continue operating.

As I said in my previous posting, it's complete mayhem over there.

Christine,

I couldn't have said it better.

But you know what? I am glad that the market will teach them manners.

They most likely have lost my business (and it was a lot and would have been MUCH more in the future) and they will loose a lot of other business too.

I praised them before, now I warn people about them. Such is the power of the customer.

And believe it or not, they will learn their lesson or die a slow death.

If you treat your customers like they do in their e-mail-messages (with all capital-yelling and patronizing and threatening sentences to read before you even get to their answer), then they will loose business. And eventually they will either improve again or die.

And both is fine with me.

And to your question how to get into the control panel.

I don't know what system they gave you now, but I have my control-panel back.

I go to https://111.111.111.111:8443 (put your ip-address instead of the 111...) and I put username and password in and have my control panel again. (It did not work for me for a few days, it may be a temporary thing for you also...)

Good luck

So can anyone help me out with this?

When I signed up they registerred a domain for me for free. The admin contact is set to them and I cannot transfer it to godaddy.com (where I have my other domains) unless it matches my email. Does anyone have any idea how I can get it changed. T

I am getting no response out of them and I have a new host, but I need this domain.

Thanks

Rick

Technically your screwed right now. Only way to get it changed is to have FeaturePrice do it since they have the "access" to it. Only other way is to have the registrar do it (GoDaddy for example), but as far as the registrar is concerned and knows, the domain is FeaturePrice and they will not simply "hand it over" to you.

It appears they take atleast 5 business days to get a response to your message, so you might want to wait. However, your request does tip off to them that they are losing your business, so they may just take their time doing it, or not even do it at all. I mean, look at how they have treated their customers so far, what's to stop them from doing that?

Have to agree, that doesn't look too good.

If the current registrar (FeaturePrice seemingly) does not release the domain, you cannot transfer it to somebody else.

This is why I NEVER register with a company that I host on.

A complaint to the board that oversees registrars might help, but don't know what organisation that might be. FeaturePrice is not alone in the world and they too have to comply to certain rules and regulations. Ask GoDaddy for advise. They are interested in your business and will know where to go to to complain...

Good luck

deuce868:

Just out of curiosity... is this the "deuce868" from Tech Support Guy forums? If so, my name there is CyBerAliEn.

yea, I have been there. I do a lot of forums. I find putting my urls in the sig gets me a lot of traffic and has gotten me a couple of jobs.

Plus I like to help people out with this stuff. I have been in the new lockergnome forums a lot lately, I need to get back into the Tech Support Guys forums.

Small world :D

Yes... just curious though. I remember seeing the name "deuce" in several posts awhile back and it isn't exactly a very common name ;)

yea, a nickname from college with my fraternity number...I have yet to find it taken anywhere so I can maintain a single username all over the place. (and get recognized by others)

Let me know if you get it done or figured out!

I have a domain with them that I would also like to get put in my name. But if I do not, I seriously would not care.

But I think I have learned a few things with FP if you contact them:

Act stupid, as if you are oblivious to what is going. Be nice (I know, hard to do).

Seems if you are angry and yelling at them they sort of ignore you.

But I think I have learned a few things with FP if you contact them:

Act stupid, as if you are oblivious to what is going. Be nice (I know, hard to do).

Seems if you are angry and yelling at them they sort of ignore you. [/B]


Huh? What did you say? Hmmm.... but I like you, you're cute :D

well, I am braving my chances with the paid 1 hour support. If I can get the doman transferred it will be worth it. I'll let you know how it goes.

Ah, yet another thread on FeaturePrice. It saddens my heart to know so many have been wronged :bawling:

I would suggest, especially to kevinz and Christine, to file complaints with the Better Business Bureau and the FTC. I did because although its too late for me to get my money back, I would be satisfied just knowing they can no longer practice business. They've screwed too many people over.

http://complaints.bbb.org/Welcome.asp
https://rn.ftc.gov/dod/wsolcq$.startup?Z_ORG_CODE=PU01

And here are some fun links. Christine if you really wanna a place to vent yourhustsucks is a great place to do it.
http://www.yourhostsucks.com/forums/forumdisplay.php?s=&forumid=48
http://www.featurepricesucks.org/

Oh, and Christine . . . Loved your post!
Originally posted by Christine
The thing that gets to me most about Feature Price -- no I take that back, there are a LOT of things that get to me about Feature Price but I digress -- is that they act as though customers are out of line just for asking for customer support when actually, customer support is what we are paying for!

Originally posted by namebot
Have to agree, that doesn't look too good.

If the current registrar (FeaturePrice seemingly) does not release the domain, you cannot transfer it to somebody else.

This is why I NEVER register with a company that I host on.

A complaint to the board that oversees registrars might help, but don't know what organisation that might be. FeaturePrice is not alone in the world and they too have to comply to certain rules and regulations. Ask GoDaddy for advise. They are interested in your business and will know where to go to to complain...

Good luck

You got that right! Never ever get a domain through a webhost that is an accredited registrar of domains unless you have been with them for a while.

You should check icann.org They are the international organization that does accreditation. You should fill out the form here: http://reports.internic.net/cgi/registrars/problem-report.cgi

vguile, if you want ridiculous, check out what happened to my site at Feature Price in December, that which I noted in my personal journals (I use the journal mostly to track the development and "inside story" of my company)

http://www.heychristine.com/journals/02_1206.html

As they say, you get what you pay for.

well, I am one step closer. I paid for the one hour support, and while it was a bit more than an hour, I did get a decent response. I received an email with the login and password for dotregistrar.com where I could log in and change all of my domain information.

One problem (and you knew there had to be one!)

In order to change the information you need a "key", which was not part of the email I received. I replied back to featureprice and sent a tech support email to dotregistrar.com and I will see how gets back first.

I think it is about time to open that account with webintellects.

There is a user at http://www.yourhostsucks.com/ named exfeature who claims to be an x-featureprice employee. It looks like there is some good inside info. Do a search on his username.

Thanx deuce868 for updated info. I have to do the same thing that you are doing pretty soon.

:(

Christine & PUBH have said it all. I've just gone through the same scenario with this punk outfit. They sent me an e-mail reply to a question with a hyperlink in the message, but when I clicked on it I got a message that I wasn't authorized to view the document. I e-mailed them back and asked why I was unauthorized to view something THEY had sent to me. I'm still waiting for an answer on that one, but I won't hold my breath.

As already mentioned, DO NOT EVEN EXPECT to get a response UNTIL 5 business days or possibly even later. With all 3 of my messages to them, they have all taken 5-8 business days.

Originally posted by vguile
There is a user at http://www.yourhostsucks.com/ named exfeature who claims to be an x-featureprice employee. It looks like there is some good inside info. Do a search on his username.

I read it. I believe it all! FP was the 1st host that I seen to downgrade OS on servers. Fits right in with what x-featureprice said. Glad I cancelled my hosting account when I did. That write-up sounds like the pre-cursor of the c-y-b-e-r-w-i-n-g blowout.

I hope you all were smart enough to keep backups of your files. Has anybody heard from the real owner? You know who he is right? It does not appear to be the Johnsons. search sunbiz.org

Originally posted by Purple Pearl
Christine & PUBH have said it all. I've just gone through the same scenario with this punk outfit. They sent me an e-mail reply to a question with a hyperlink in the message, but when I clicked on it I got a message that I wasn't authorized to view the document. I e-mailed them back and asked why I was unauthorized to view something THEY had sent to me. I'm still waiting for an answer on that one, but I won't hold my breath.

Welcome to the club :) Happened to me too. After 2 pages of ALL CAPITAL YELLING AND PATRONIZING I finally found 1 line of comment. It was a link. Clicked on it. Got to a page where I should enter usernr and password. But no matter which input I tried, none worked.

Tried to e-mail them back (what used to be the re-opening of a ticket), got an e-mail telling me something like "only one ticket a day"...

As happy as I was with FP for a year, as disgusted I am with them now!

One e-mail or ticket a day! What an absolutely ridiculous way of doing business. If you get a message from them you have to wait 24 hours to respond! Any simple support task kan take weeks to fix, when it could be done in a day.

I wouldn't expect much from such a BS company especially considering they only have 40 (or less) "technitians" for 10,000+ customers.

I've been following this thread because I too have been trying to cancel my account with FeaturePrice. I finally connected with Debbie in the Billing Dept who told me I had to fax a request stating a valid technical reason for cancellation along with a copy of my Driver's license, credit card, and credit card statement showing the charges. When I questioned why they needed the credit card and statement, she replied that this was their policy and if I didn't provide them my request would be automatically denied. I asked if there was a phone number where I could speak to someone live...she said "no" and disconnected the chat session.

I did call the Sales number and after a few tries, someone did pick the phone up. He confirmed that there was no way to speak to anyone from billing. He did add that they were currently short-handed because they just lost 15-20 people in that department due to "shady" (his word not mine) practices they had with customer's credit cards.

After this statement, you can bet there is no way in hell I'm going to provide them with my credit card number, statement (showing billing address, credit limit, etc), and driver's license (showing signature). I'll let my contract ride for a few more months and then tell them to go to hell when it's renewal time!

That is great too know... but thank god the credit card they have on my account is that of my grandfather who passed away, thus the card no longer exists.


Besides, if I were you, I would contact your credit card company and see what they suggest! I am sure they will help do something when the company is demanding all that information (for no real reason). If they get that info, they can literally "become you".

I also heard, on the YourHostSucks boards I believe, that if you start to threaten legal action they usually give you what you want and get rid of you quickly.

Originally posted by deuce868
One problem (and you knew there had to be one!)

In order to change the information you need a "key", which was not part of the email I received. I replied back to featureprice and sent a tech support email to dotregistrar.com and I will see how gets back first. I'm pretty familiar with DotRegistrar's system because I use it for my domains and customers' domains.

If you have your own DotRegistrar account, you don't need your domain key to change the information. Just edit the profile that contains your domain. (When you click on "My Account," you will see a list of profiles.)

If you want your key anyway: First make sure that your email address is set correctly in the DotRegistrar Account Information. Then click "Listing Domains" and then "Send Keys."

"He did add that they were currently short-handed because they just lost 15-20 people in that department due to "shady" (his word not mine) practices they had with customer's credit cards....."

Now that is really encouraging.

You are supposed to send all that info, on a non-secure (non https) form, to an outfit that is under investigation by the Florida AG and which has over 1000 complaints on the various forum boards.....

Yeah, OK.

I signed up for featureprice.com several years ago because from what I heard, they were cheap and reliable. I will definately look over statements and past e-mails!

I did have some unexpected downtime for 3 days and then later on that year for four days in which everything was down! Only did they realize what had happened after I waited 10+ minutes in their "online chat room" versus their now defunct help-desk.

Looks like I need to find another provider.

Originally posted by deuce868
So can anyone help me out with this?

When I signed up they registerred a domain for me for free. The admin contact is set to them and I cannot transfer it to godaddy.com (where I have my other domains) unless it matches my email. Does anyone have any idea how I can get it changed. T

I am getting no response out of them and I have a new host, but I need this domain.

Thanks

Rick

Hi Rick,

I've been suffering with FeaturePrice also, and have moved to another host. Like you, I've been trying to get control of my domain name.

Just today I discovered that at the new (yes, another new) helpdesk (http://helpdesk.featureprice.com/main.php) there is a link at the top called "Domain Manager." Clicking that, you can apparently change the Registrant and Administrative Contact information. I've done that, and I'm waiting to see if it really works.

By the way, you have to create a new helpdesk account if you haven't used this one before.

I'll wish you luck if you'll wish me luck :stickout:

adrienne

Tried that out. I setup my new account, and went to login. When you login though, all it does it constantly "refresh" the page over and over continuously and nonstop. :(

Originally posted by PUBH
Tried that out. I setup my new account, and went to login. When you login though, all it does it constantly "refresh" the page over and over continuously and nonstop. :(

Sorry -- it worked for me, and less than an hour ago, too... Such is life at FeaturePrice :(

You did click "Create Helpdesk Login," right? Did you use the same email address you used when you signed up? I think that's a requirement. Are you allowing cookies? (I don't know if that's a requirement, it's just a random thought). Other than that, I have no clue.

adrienne

Yes, I created the account with the same email address.

I suppose I shouldn't be expecting something as simple as the ability to login from FP, lol...

Originally posted by PUBH
Yes, I created the account with the same email address.

I suppose I shouldn't be expecting something as simple as the ability to login from FP, lol...

Well, that IS pretty high-tech :D

adrienne

Hello,

If you have not already done so, please visit http://www.featureprice-review.com and look around. If you've been ripped off, you may want to sign up to be a part of the class action lawsuit against feature price.

Regards,
Mike