Are they reliable. I sent an email on Friday and no reply yet!

Any other reliable hosts out there?
PIII 700/800 256 ram (9 scsi or IDE)
50 to 100 transfer
Price ~$200 no set up fee or low set up fee

you can do a search on burst and find out all of the scoop... but you might want to check out site5.com's new dedicated server plans, as they may be exactly what you are looking for:

http://www.site5.com/services/dedicated/packages.html

hope this helps.

site5 and venturesonline would be two great choices. My server with VO just moved to verio last night and it's working great.

Some people love them and some people hate them. The later seems to be most common. Personally, I've had no experience with them.

I would highly reccomend Ventures Online or Site5 also. Both are great choices!

Don't make the mistake I did. Stay away from Burst. Their support is AWFUL! I was one of the unlucky to get stuck w/ them after ultraspeed was sold to jordan then sold to Burst.

At first their support was mediocre. Now it's just awful.

Supposedly they have 7 people on support. I don't know if that's true but the only technical person that I ever saw do any work was nick. The rest probably sit on their thumbs until nick has time. Either that or they're all just lazy.

Daniel was on AOL Instant Messenger ALL THE TIME. Even tho' he was a one man show, he did a much better job of support than burst w/ 7 guys and a telephone which serves as a place to leave a message. Pot luck as to getting your question answered.

VO is Daniel btw. I don't know if they're still on VDI or if they got/are getting their own noc, but if I had to do it again I would probably go w/ the most stable company I know even if it's expensive. My choices would probably revolve around rackspace, or DT.

VO's support are fast and great, I am still waiting for the move.

:)


you may also post your thread at Advertising Forum (http://www.webhostingtalk.com/forumdisplay.php?forumid=4) to request a quote from host at WHT.

:)

Hello
We have dedicated servers at 4 seperate comapanies and Burst.net is one of them.

Burst have always been OK on the support side.
I can find no fault withtheir support system.

Its been slower over the past two weeks because they have been moving, but the few times I have needed help I have recieved it in 8 - 12 hours.

Gordon

Originally posted by GordonH
Burst have always been OK on the support side.
I can find no fault withtheir support system.

Ditto. We haven't had any major problems in our dealings with the Burst support dept. The average ticket response time is usually less than a day, and phone calls are answered in a professional and polite manner.

Mark Vockler
Aletia Hosting

Ventures Online has gone to Verio, they now lease a Private Suite.

To the folks who have had good support from burst, I am happy for you, but don't think that makes you safe. In one of the emails I got, the only one where they actually said they looked at my server, in fact they looked at someone else's server and they said it works.

To confirm that it works, I was emailed the url w/ the root password of this other server. So I now have the root url of another server. When I mentioned this server belonged to someone else, there wasn't even any remorse for this egregious error. It was as if what happened was business as usual.

To me, giving out a root url via email is a HUGE no-no to begin with let alone someone else's url, and the general attitude is horrible and unprofessional. I feel like I'm dealing with teenagers, and in fact in many cases I am. I can't believe burst is a public company.

I didn't especially want to post this whole thing but they still haven't even fixed my server. I won't go into the details but it's just atrocious. For awhile the support was ok, let's say standard, nothing like Daniel's support.

But I so regret having winded up at Burst. If it wasn't such a headache I would have moved my server somewhere else already...

<<Admin edit : post deleted for breaching forum guidelines>>

hostshopping2:
BurstNET never sends root passwords via email, (except during initial server setup) unless the client sent them to us via that methed first in an inquiry. Often we will even comment such out when we reply (same with credit cards numbers). The way you are portraying things to me sounds very fishy. Please post your support ticket number(s) here so I can indeed see this situation you are claiming happened.

Also, BurstNET DOES NOT have a single teenager on staff currently (with the exception of Nick Koston..the CPanel Developer being 19). Please state only factual information here publically...not assumptions.

Sean R.
BurstNET

Tell you what, Sean, if you give me the email address that gets directly to you I'll be happy to forward you the email that I got. I'll also be happy to forward it to the moderator of this board or someone else who everyone here will acknowledge can be trusted not to misuse the root password, so that they can confirm that I'm not lying. And I just checked and I can still access that server's control panel....

Sean, after 3 weeks, today I finally got an email from you explaining the situation to me. That is not acceptable. I HATE to do this in public, and have been very decent in my tone compared to my level of anger and frustration, but as you can see, I'm tired of waiting for service or even a decent reply....

Here's part of what you wrote me:

BURST: "The license expired because VDI does not know who to control their license server.
We cannot switch you to our license server because VDI has blocked all the IPs of the BurstNET data center from accessing VDI."

Great. It took you 3 weeks to figure that out?

VDI, is that true? If so, can you please help out instead of making life more difficult? It wasn't my fault that Burst decided to leave you. I signed w/ Daniel based on his good name and all the good talk of VDI's awesome data center.

BURST: "We are working on a work-around, but it is not a small task."

OK, so how many weeks should it take? Do I get charged when I cannot access my control panel nor can my customers?

It's too much hassle to switch from Burst but geez, can you guys get it together please? I hate to get support this way....

Originally posted by hostShopping2
Tell you what, Sean, if you give me the email address that gets directly to you I'll be happy to forward you the email that I got. I'll also be happy to forward it to the moderator of this board or someone else who everyone here will acknowledge can be trusted not to misuse the root password.......

IMHO, why would you even think of sending your root pass via email in plain text ?

Please do me a favor-->use PGP in ALL admin related emails, especially if you are sending the root pass.


cheers,
elijah john :)

I try and use pgp for everything, the problem is getting others to use it, cause I'm sure as you know, it's up to the sender to encrypt the email using YOUR public key.

I can't believe that VDI has blocked all IP's from the new Burst data center. Is this true? Why? What's the reason behind it? Is there a valid reason or is this just part of the melodrama?

Originally posted by elijah


IMHO, why would you even think of sending your root pass via email in plain text ?

Please do me a favor-->use PGP in ALL admin related emails, especially if you are sending the root pass.


cheers,
elijah john :)

Elijah, I'm not sure if you understood. I wasn't the one who sent the root password via email. And it isn't my root password at all. I was sent someone else's root password because Burst's support mixed 2 support requests together....

Anyways, I'm not trying to stir the pot any further. They fixed my control panel this morning and whoever did it, Thank You very much. I am very relieved and that was my primary concern....