My site has been down for about 13 hours now! Their site is down too. What's going on!?

Here is one (http://www.webhostingtalk.com/showthread.php?s=&threadid=107103) of several threads as to why a lot of places can't be reached.

Another one? Please check before posting messages :rolleyes:

I scanned through this forum real quick and saw nothing, so I figured I would start one...had no idea it was not only my host. Thanks for the info.

Ryan use to post here alot before Gearhost had thier forums, so maybe he will post here and let us know the status of things.

I would also like to know the status. My ISP got their servers patched last night, so everyone else needs to do the same.

I guess everyone at GH was out partying last night and is hung over. :stickout:

Every site I visit is up except Gearhost and mine:angry:

Yup, same here. I'm not surprised. :rolleyes:

Look at this- http://www.internetpulse.net/ Things still arent all right, many of my favorite sites are down and many more are up and down. Untill it's all green I would suspect some major downtime on various websites.

Ok. I am not a techie, but why can't GearHost folks do something about it ??? I cannot get or send email for 22 hours already and the site is down and counting.

As fas as I understand, this is very similar to the "Code Red" attacks in the summer 2001. Here's an explaination of "Microsoft SQL Server Resolution Service buffer overflows allow arbitrary code execution", which was posted on Symantec site on July 29, 2002.

http://securityresponse.symantec.com/avcenter/security/Content/2270.html

Not only that, Symantec published intructions on what to do about this specific virus active right now.

So, the questions I have are:

1. Since Summer 2001 nothing was done on GearHost servers to prevent viruses exploiting the SAME SQL security hole ???

2. Didn't MS issued a patch ???

3. Was it installed??? If it wasn't, why not ???

4. 22 HOURS OF DOWN TIME and counting ???

Last point: I don't care that most/some/a number of sites is down AS WELL. I care about MY host and the service THEY provide TO ME.

I would really appriciate a response from someone at GearHost or anyone viewing this thread.

Dmitri

it's not a certainty that GearHost has any control over this. if they're under a flooded network there's really little they can do. it is very possible that it's just a bad luck of the draw for them.

on the otherhand, perhaps they can take steps to fix things, but it's not really possible to say.

You got to understand the patch is for windows servers. Even patched windows servers can be affected by unpatched servers clogging the pipes of the internet. The webhosts have very little they can do. ( Unless they are running unptached windows servers. ) Its all in the hands of the backbones.

Well I guess this will sepparate the good hosts from the bad. :o

i have some sites with gearhost-there down-i have others on different hosts which are ok.
i hope they are on the ball with this.

Do a traceroute to their DNS server, 63.123.144.4 -- is Alternet at fault? Or are gearhost's DNS servers still down??

This is crazy.

What makes it even better for me is, all other 'competing sites' in the same category as mine are fine and were never touched. Just like my luck. :(

I host with GearHost as well. I don't know what is going on.... I recommend them and site5.com. Site5 is up (homepage at least).

I'll wait to see how long it takes for them to get back up and what Ryan has to say about this problem.

looks like they will be one of the last ones back up
not very good on them

Thier killing me, I need my domain. :crying:

Seems their DNS server is down...
---
traceroute to 63.123.144.6 (63.123.144.6), 30 hops max, 38 byte packets
5 0.so-2-1-0.XL1.CHI2.ALTER.NET (152.63.67.129) 3.911 ms 3.696 ms 3.727 ms
6 0.so-1-0-0.TL1.CHI2.ALTER.NET (152.63.67.105) 3.682 ms 3.800 ms 3.573 ms
7 0.so-4-1-0.TL1.STL3.ALTER.NET (152.63.1.146) 9.563 ms 9.614 ms 9.620 ms
8 0.so-2-0-0.XL1.SLT4.ALTER.NET (152.63.89.237) 38.220 ms 37.997 ms 47.886 ms
9 0.so-7-0-0.WR1.DEN5.ALTER.NET (152.63.72.197) 48.425 ms 48.436 ms 48.575 ms
10 * * *
11 63.123.128.52 (63.123.128.52) 48.379 ms 48.217 ms 48.356 ms
12 * * *
13 * *
---
NS2.CO.GEARHOST.NET 63.123.144.6

- John C.

I just hope the domains are intact. Remember what happened a couple of weeks ago... I have backups, but I also have 11 sites hosted with them... I would hate to have to go back and set all those domains up again. :(

If they take a little longer fine....

Gearhost is down because of UUNet's problems I think. If you look here:

http://www.internetpulse.net/1/

UUNet is still in red. Everything comes to a halt at Dallas.

When I do a tracert to gearhost"s IP, 63.123.144.4, it times out at WR1.DEN5.ALERT.NET 152.63.72.197

I think it's beyond gearhost's control still. Hopefully UUNet will be back up soon. I'm thinking once UUNet is up, gearhost will be up too.

This is the whois output from arin on gearhost's IP address:

Search results for: 63.123.144.4

GearHost Inc. UU-63-123-144 (NET-63-123-144-0-1)
63.123.144.0 - 63.123.147.255
UUNET Technologies, Inc. UUNET63 (NET-63-64-0-0-1)
63.64.0.0 - 63.127.255.255

John C. - we were posting the same thing at almost the same time. ;)

What's that saying about great minds are thinking alike?

This shows the quality of gearhost. No email for two days. This is ridiculous. :angry: My host search starts again, if I ever get my site back.

Originally posted by bridolan23
This shows the quality of gearhost. No email for two days. This is ridiculous. :angry: My host search starts again, if I ever get my site back.


Give me a break:rolleyes:

This shows the quality of gearhost. No email for two days. This is ridiculous. My host search starts again, if I ever get my site back.


Give me a break


Ditto :rolleyes:

He doesn't get it. If UUNet is down, there's nothing gearhost can do but wait.

Originally posted by NatakuARN



Give me a break:rolleyes:

Yeah, seriously. I've had not one MINUTE of downtime since I signed up with Gearhost in November. Now you're whining when a huge Internet-wide attack occurs, worthy of news broadcast. Besides, would you rather have Gearhost sit on their asses and e-mail every one of us apologizing, or spending that time getting their stuff back online? Think about it.

I've had downtime since November with GearHost. But GearHost contacted me to let me know what was going on with my sites. Every host who has more than 1 server will know: downtime happens.

GearHost, like other host, has problems, but they are working to correct those problems in a timely manner. I'm not looking for another host. I'm not saying I will not ever look for another host, but as long as other host are down or UUNet is down, then I'm okay. Can't blam GH right now....

I've had downtime since November with GearHost. But GearHost contacted me to let me know what was going on with my sites. Every host who has more than 1 server will know: downtime happens.

GearHost, like other host, has problems, but they are working to correct those problems in a timely manner. I'm not looking for another host. I'm not saying I will not ever look for another host, but as long as other host are down or UUNet is down, then I'm okay. Can't blam GH right now....

Appears Uunet is back up, but still no Gearhost.

Let's hope gearhost will soon follow!

I'm looking at the InternetHealth report here:

http://www.internetpulse.net/

Even though it shows UUNet in green and blue indicating they are up, I guess, if you click on one of the cells, like here:

http://www.internetpulse.net/1/Internap_to_UUNet/

The cells for Dallas say no data (that's what the grey box means). So what does that mean? No data could mean it's still down for Dallas maybe?

Anyone know how to interpret this?

Up or Down Gearhost was planing maintainence around this time, so maybe that is why they still arent up. Lets give it a another hour or 2 than start preparing for the end.

The end of what??? You're scaring me there NatakuARN.

I just started with them one week ago....

Down for 24 hours. Ouch.

When will it end?

You may occasionally see a black cell in the matrix: This indicates that we have no data for that particular agent pair over the time period you are examining. This can happen for a number of reasons, including loss of connectivity, agent failure, or Keynote database maintenance.

I called UUNet's (WorldCom) 800 number and actually talked to a person. He told me they were back up. I can ping some of UUNet's IP's but not gearhost's IP.

I am glad to see I am not the only one suffering here.

I do know for a fact they were running SQL server 2000

Does this mean that any email we would have received while it was down will be forever deleted???

Originally posted by daphne
The end of what??? You're scaring me there NatakuARN.

I just started with them one week ago....

I was just joking, I am sure everything will be fine soon enough. I have never had this kind of downtime in the year I have been with Gearhost, they are just slow to recover from the worm attack.

Must be pretty bad over at Gearhost, as most if not all DC's have recovered by now. Their entire IP block seems to be unreachable, which may indicate a router problem in their area as well. I can trace 1 hop away from their DC...

Hope they can post an update here at least.

- John C.

Originally posted by NatakuARN


I was just joking, I am sure everything will be fine soon enough. I have never had this kind of downtime in the year I have been with Gearhost, they are just slow to recover from the worm attack.

Just slow? You can clock their recovery time with a calendar. No joke. I clocked one complete day for my site. I will give them the "its out of their control" for a bit, but cmon, this is getting absurd.

Incredible! Appears all of hosting provider were back up except GearHost...
What are they doing? why not explain here?
The downtime is more than 24h...
:angry: :angry: :angry:

I don't know if they can get thier emails but I sent them on to see what is going on.

I think they can't receive their email, because their dns server does not work all the time...

I can't receive my email from their servers, so I don't think they can get theirs either.

Very poor performance on their part. Needless to say, I will be changing hosts very soon.

Very weird, I am able to access Gearhost just fine from here.... very odd indeed!

Shibby could you tell me your site, and see if I just have some kind of oddball connection or what... cause I view Gearhost just fine.

Very weird, I am able to access Gearhost just fine from here.... very odd indeed!

That is excellent news! There must be some routers down in some areas between some users and gearhost. But if gearhost itself is up - that's good.

I'm not giving up on Gearhost. I think most of this problem was not their fault. You can't hold them responsible for what's going if routers are still down in some areas.

Serin,

If you don't mind, would you click on the link to my site in my post and see if it's up for you?

Thanks :)

No sorry.. I think one of the DNS that goes to Gearhost is working from my workstation here at the office.

I'm not sure why I can access Gearhost, but I think if you give them a couple more hours, they might have it resolved, I still don't know why I'm viewing Gearhost, I even cleared out all cookies and history to make sure it wasn't cache, and I'm still seeing it fresh and new. So it might only be a matter of time now. Sorry Daphne, hopefully soon, I'm hoping for you guys :)

Oh yeah, a huge thing I heard is that if you notice, Gearhost offers SQL 2000, so I think why they are down so long might be related to the SQL worm, so I say give them a little longer, they may be patching things up and seeing that they run properly before they just relaunch it all.

You people can defend them all you want, but UUNET is back up and so is every site I've tried except Gearhost. If you want to make excuses for them, that's your business, but please explain why the rest of the net is back up since you guys are so smart. :angry:

Look here and see the status of UUNET. http://www.internetpulse.net/

Guess some people enjoy not being able to receive email. Unfortunately it's costing me money.

Originally posted by daphne






Ditto :rolleyes:

He doesn't get it. If UUNet is down, there's nothing gearhost can do but wait.
No you don't get it. UUNET has been green for several hours and still no gearhost. Find out what you're talking about before you post. If you like having your site down for several days that's your business. Some of us earn income from our sites.
:angry:

For those of you who are saying "This separates good hosts from bad", "Time to find a new host", "What's wrong with gearhost" and the like, understand this:

Although it's not an official report, 22,000 networks were disrupted(MSN). So it is very likely that 1 network (ie, host=gearhost) will take a little while longer to get back up. Also realize, that in some cases it just may be the path that your ISP uses to get to the website in question. While this may not be the case with gearhost, you certainly can not put the blame on gearhost for this situation. This was unexpected and you could be in the same boat whether it's gearhost or not. Moving to another host won't prevent this from happening again (and it's likely it will).

It's like a fire, the chances of one happening are pretty much the same wherever you live. It could be started by an arsonist (the worm in this case), lightning, matches, space heaters whatever - chances are still pretty much the same. If you move, it's not going to guarantee you'll never have a fire is it? Wherever your business is located, it's prone to ahve some downtime. Be prepared for a few days of this downtime every year - (sh)it happens.

So i suggest you reconsider moving right away, give it until tomorrow morning and then see what happens. For those of you who have the phone number for gearhost, give thema call. Otherwise, just sit tight - or instead of complaining, spend the quality time looking for another host.

Originally posted by akash
For those of you who have the phone number for gearhost, give thema call. Otherwise, just sit tight - or instead of complaining, spend the quality time looking for another host.

Already called. You get an answering machine all day. I'm looking for another host, but going back to my earlier thread, they all seem to be equally bad.

Originally posted by bridolan23


Already called. You get an answering machine all day. I'm looking for another host, but going back to my earlier thread, they all seem to be equally bad.

I skimmed through your posts and it looks to me you've just had some bad luck. Beleive me, there are lots of quality hosts out there, after all you don't see any big name companies complaining do you?

Here's a list of some hosts I've had good luck with.

VenturesOnline.com
Voxtreme.com
HostCulture.com
HostYard.com
Earthlink (yes the ISP)

If you still feel that you can't find a decent host, then do what i did almost 2 years ago...start your own and see for yourself what it takes to please each and every customer you have. I don't intend to sound rude or mean with that last comment, but if you feel that all webhosts are horrible, then just start your own or get a dedicated server and maintain the server yourself. You'll see rather quickly that it isn't as easy as it seems.

Could this whole fiasco have been avoided with an easy patch? Nope. The attack is called a denial of service attack. It floods the digital pipes so quickly that servers can not handle all the requests.

Originally posted by akash


If you still feel that you can't find a decent host, then do what i did almost 2 years ago...start your own and see for yourself what it takes to please each and every customer you have. I don't intend to sound rude or mean with that last comment, but if you feel that all webhosts are horrible, then just start your own or get a dedicated server and maintain the server yourself. You'll see rather quickly that it isn't as easy as it seems.

Could this whole fiasco have been avoided with an easy patch? Nope. The attack is called a denial of service attack. It floods the digital pipes so quickly that servers can not handle all the requests.

I understand it may not be easy, but every other host that I've looked at today has been up. I'm not interested in being in the webhosting business, but if I was I would at least let my cutomers know what I was doing about the problems of the last two days. In fact, I had to get a yahoo email account today so I could contact some of my own customers (I actually care about doing a good job). They could at least put a simple message on their answering machine to say "we're working on the problem". I considered setting up my own server, but I came here for advice and everyone told me that there were good hosts. I don't know what to do now. I'm beyond frustrated.

If gearhost was even remotely up I would be receiving my forwarded emails but apparetly they are going into a big black void while I loose customers and wonder if people think I skipped town or something. :eek:

Originally posted by bridolan23


I would at least let my cutomers know what I was doing about the problems of the last two days. They could at least put a simple message on their answering machine to say "we're working on the problem".

I couldnt agree more.. this just confirms everything I said about QueerHost in another post I made that got deleted.

this doesnt look good on them.
ryan could post here-only takes a minute.put customers minds at rest.i have a few vps so i could start changing,but i keeping my fingers crossed they are up for the job-weekends have never been good for them in the past when i have needed support,makes me wonder how many people they have down there.

People, need to take a hint... HE DOESNT CARE, about you or any of his customers, with over 300 posts here, if he cared dont you think he would have stopped in by now?

HostCulture backs up, but GearHost still down.

Originally posted by ee-o
People, need to take a hint... HE DOESNT CARE, about you or any of his customers, with over 300 posts here, if he cared dont you think he would have stopped in by now?

ee-o,

I haven't seen or heard anything that would support your statement.

I am a GearHost customer. While I would like to have my sites online, I am going to wait until things return to normal and then assess the situation.

I am hoping that the GH team are working on the issues as best they can, just like every customer of every host.

Originally posted by ee-o
People, need to take a hint... HE DOESNT CARE, about you or any of his customers, with over 300 posts here, if he cared dont you think he would have stopped in by now?

i would have to disagree... i have only had 1 issue with GH since out of 3 hosted accounts. ryan was the one that stepped in and corrected the issue and the only one that apologized.

im not going to jump ship just yet because every time in the past, GH has worked hard to resolve the problems.

Here are some of my thoughts.

If you are in business to provide connectivity to people and businesses (such as hosting provider or a telephone company), then THAT is the ONLY thing you have to do well to make customers happy – provide connectivity. I do understand that what happened late Friday until now is an extraordinary event, but shouldn’t a hosting provider make sure that if such attacks happen, the situation can be easily and efficiently dealt with? I am not a technical person, but aren’t there options for redundant connections to make sure that if UUNet is down (or any other provider), then the connectivity will be restored through other providers?

Shouldn’t a hosting provider get in touch with customers and let them know what’s happening and when the connectivity will be restored? Obviously there are communication problems with GearHost, as noted in many posts on this board. Imagine if you phone went dead and you could not reach the phone company for two days? Moreover, the only explanation you could get from people posting on a message board is that the phone company’s phones are probably not working too! If things go bad, I get in touch with my customers almost immidiately, sometimes several times a day to let them know what's happening. Why is it that I have NEVER (I'll repeat - NEVER) got an email or any notification from GearHost about anything (routine maintenance, server is down, repairs, whatever) ? Is it bad practice to let your customers know that something is going on that can affect THEIR connectivity? How hard would it be to send an email (or better yet post here) to let people know?

Can anyone explain?

Anyway, I hope that I will eventually get my emails. And I pray that it will be up tomorrow!

Good day.

P.S. I wanted to check "Email Notification" option when posting a message, but realized that I can't get my emails... Ironic?

Here’s a quote from eEye Digital Security:

“Once again this worm is taking advantage of a known vulnerability that has had a patch available for many months. Microsoft has also released a recent service pack for SQL (Service Pack 3) that includes a fix for this vulnerability.”

http://www.eeye.com/html/Research/Flash/AL20030125.html

So, why all this mess happened in the first place???

This is beyond me.

Bottom line is that GH is still down when others are up. It shows you who cares about their business and who doesn't. And believe me, it would only take him 3 minutes to come to WHT and make a simple post to give us an update and put our minds at ease a bit. Did he even attempt this? Nope.


Gearhost, you really bent us over this time, and with no lube. :angry:

Reading the description of the virus itself. Even if Gearhost was infected I see no reason why they shouldn't be up by now. From what I am reading this virus does nothing destructive to the actual databases.

I can understand why they were down yesterday but I really think they should have had everything fixed by the time UUnet came back up. To not even have there own website up after all this time is pretty bad.

Pictures a tech sitting in there data center surfing to all there internal websites saying. Nope everything is okay. Not realzing no one can reach them. In the background a flashing 99 messages on the answering machine while he watches the superbowl pre-game show.

Hmmmm *ponders* maybe that is the problem all of gearhost got tickets to the superbowl so they arn't even home.

It will be 36 hours by 12:00 PM this afternoon and still no uptime on GearHost. Anyone jumping out? I'm not. I'm gonna see if they will give some kind of rebate. :(

Originally posted by peachy
I'm gonna see if they will give some kind of rebate. :(

lmao Don't plan on it.

I won't be switching, I will wait patiently for them to restore service but this is deffinitly a black mark on there record for me.

:angry: This total freaking BS!!!:angry:
:angry:I am loosing Potential customers!!!!:angry:
:angry:I am loosing Existing customers!!!!!:angry:
:angry:I am loosing MONEY!!!!!!!:angry:
GearJoke!!!!

At least they could have put a short message on thier answering machine!!!!

:kaioken::bawling: :kaioken::bawling: :sickface:

I have quickly scanned the thread so may have missed this, but has anybody considered the possibility they have gone out of business? If they did go under, fair enough, but I would have hoped they could have given us a heads-up so we could start looking for an alternative hosting service.

Originally posted by Expat
I have quickly scanned the thread so may have missed this, but has anybody considered the possibility they have gone out of business? If they did go under, fair enough, but I would have hoped they could have given us a heads-up so we could start looking for an alternative hosting service.

No, GearHost has not went out of business. Let's not get crazy here....

I don't know how to read http://www.internetpulse.net/ but it seems that UUNET may still be having problems on Verio? If so then maybe GH can't get out to send us a message. I agree that a small message on a telephone line would be nice or even calling someone to confirm that the problem will be fixed. Ryan has called me in the past. I'm sure they will have an excuse for not contacting and everyone will be okay.

lleh, maybe they did go to the 'bowl. With all the customers they had sign up over the past couple of months, it is possible.

I've lost a a lot of money this weekend. I thought for sure they would be up by now. Oh, well.

Is anyone else down?

In fairness, it seems the only reason UUNET has stopped showing as red is because they have removed the Dallas data. Looks like some form of damage control. In actuality, it could be just as bad right now as it was yesterday.

Originally posted by hekwu


No, GearHost has not went out of business. Let's not get crazy here....


Is anyone else down?

Sorry, I wasn't trying to suggest panic, and to be honest the more I read about how widely this DOS attack has impacted, the more I am sure that this is at the root of our loss of service. I have lost all my sites (about 7) and can't even get a response from their name servers (which could indeed be the root of the problem; if their name servers are down then nobody can resolve names to get to services!)

I am still waiting patiently :-)

Eitherway, even if it IS out of their hands, they ahve a responsibility as a good business to SOMEHOW let their customers know what's going on. They have not done this in any way shape or form. I don't believe that someone there has NO access to a computer and internet to just come and make a post on WHT! This is terrible! :angry:

I don't think they have gone out of business - however I can understand how it could appear that way. I think the problem is a lack of "techies" - I don't know how many they have, but it doesn't appear to be enough. I'd imagine you would need quite a few to keep hundreds of websites running 24/7.

Although they are not directly to blame for going offline - every other major hosting provider seems to have recovered by now. It looks very bad if they are the last back online.

There is no excuse however for not informing customers of the situation. They could of at least done the following: (seems a lot of other hosts did)..

* Answer Phone Message (The current situation and fix time)
* Mailing List (The current situation and fix time)

Even posting here is better than nothing.

I'm starting to wonder if anyone is even trying to fix the problem - Mon-Fri 9-5 support isn't enough..

Originally posted by shibby
Eitherway, even if it IS out of their hands, they ahve a responsibility as a good business to SOMEHOW let their customers know what's going on. They have not done this in any way shape or form. I don't believe that someone there has NO access to a computer and internet to just come and make a post on WHT! This is terrible! :angry:


Totally, absolutely agree.

I really do not care how widespread the attack is. I do not care if it is DNS, UUNet, Verio, WorldCom, or anything else. Maybe “it’s the end of the world as we know it”. Don’t care and don’t want to hear excuses on why/what/where/how and where to find that dude that is responsible for all this mess.

I don’t believe that there is NOT ONE machine in the vicinity on GearHost operations that has internet access. How about friends, friends of friends, public library with computers, internet cafes, whatever?

What’s going on???

There is NO excuse to leave paying clients hanging like this. As shibby mentioned, they must have access to the internet and these forums which by the way helps send them clients. And now some of those very same clients can't get answers.

Shame, shame, shame. But hey, it's their business. If they want to run it into the ground, so be it. Plenty of others to chose from. ;)

I agree that they at least could have a message on their answering machine, or in some other way let angry customers now what's going on... :angry:

There is absolutly nothing they can do to rectify this.
Refunds wont do it. Free month wont do it either.
Even if they are back on line by 6am monday. (which I doubt)
They'll say, oh we fixed the problem and are implimenting new security features or whatever, (until next time) but at this point, who cares??? They just suck.:sickface:

So this 36 hours of downtime will get us a little money back on our bill if we file for the less than 99 percent uptime right?

My site has been d own for 36 or so hours so, Friday at 11pm eastern it started slowing down, by midnight it was not accessible.

It's not gearhosts fault though, what can you do? Be patient I guess.

This is the first time in my 7 months with gearhost that my site was down for more than 15 minutes (besides their maintenence a few months back) so I will certainly be sticking with gearhost after this.

Know of any other web hosting that provide similar features:

1. 20G+ monthly bandwidth
2. Programmability support (.NET, php, perl)
3. Static IP addresses

Because I am going to be looking for a new one.

GearHost at a minimum should have a msg on their answering machine. They should also put up a web page saying that they are working on things.

Did anyone write down their phone number before the site went down?

Almost all of the hosting companies are back up now. But still haven't heard anything from these guys yet. I dont know how many techs they have down there. They sure do have enough sales people, though. I don't think we can expect any money on uptime SLA clause. They will claim it is not their fault. Somebody else did. 36 hours and counting....

I sure am going for a windows dedicated server.

Originally posted by drworthless
Did anyone write down their phone number before the site went down?

1.888.535.5443
You get a nice message about how everyone is busy, and out of town at the superbowl, and have no idea that they are the only host on the planet that is not up and running.

Originally posted by drworthless
Did anyone write down their phone number before the site went down?

I have Ryan's number that rings to his desk. I called about 5 minutes ago and told him about this string. I asked him to either leave a message here or call me and I would leave a message.

I will wait and see. I'm not going anyplace, my car is snowed in and I have a cold. I'll be home.

I have Ryan's number that rings to his desk. I called about 5 minutes ago and told him about this string. I asked him to either leave a message here or call me and I would leave a message.

I hope he does! Come Monday and this is still not up we are going to have bigger problems with clients.

How can i find a webhost by location? Eastcoast??
Near DC.

Whew....that's a lot of unsatisfied customers.

Just to reiterate my last post in this thread, yes GearHost is making quite a few mistakes (and losting a lot of money along the way). You've done all you could, posting ":angry: " and ":kaioken:", " :fork: " is only going to get you more impatient and it's most definitely not going to get your website up any faster. Gearhost's reputation is already damaged, posting more and more isn't going to damage it more.

R-E-L-A-X People....this kind of stress is not healthy for you(believe me).

:puke:

GearHost needs to provide us with an estimate on when things will be back online. 12 hours, 1 day, 1 week, etc. Not only is GearHost looking bad right now, we are all looking bad to our own customers.

Damn, and I was gonna switch over to another host this past week...WHY DIDN'T I?!? :angry:

Please, I just need my data and I will be on my way to greener grass.

Someone has to be in the office, because they said on thursday that they were going to be doing some software upgrades all all servers this weekend.

I can still revert back to my original webhost, but, I KNOW when I do this,
1: I'll be down for sure for at least another 48hrs before my domain is working again.
2: as soon as I click "OK" to confirm, DearGhost will be back up (my luck)

Originally posted by Serin
No sorry.. I think one of the DNS that goes to Gearhost is working from my workstation here at the office.

I'm not sure why I can access Gearhost, but I think if you give them a couple more hours, they might have it resolved, I still don't know why I'm viewing Gearhost, I even cleared out all cookies and history to make sure it wasn't cache, and I'm still seeing it fresh and new. So it might only be a matter of time now. Sorry Daphne, hopefully soon, I'm hoping for you guys :)

Serin is this true, can you take a screen shot to show it is the latest date.

:penguin: (wanted to test penguin)

What do you guys think could be the worst case scenario? How long would you say it COULD take? Would you say there is a pretty good chance that our sites (and gearhost) are up for tomorrow?

They better be up tomorrow, they should be up today. I can wait, I only hope discounts are offered to make up for this downtime.

Do I smell another microclear.net?

For 1, don't you think it is a little odd that everything is always done by Ryan? Sometimes it is done by Zeb, but that could very well be Ryan. Strange how you always get the voicemail when you call them. I have even seen typos from Ryan where he says "I we upgraded such and such".

Well, personally I think everything over there is run solely by Ryan and he can not handle the load he has gotten himself into again, much like the past. This is not the first time he has dropped the ball at Gearhost. They/he never updates the network status pages and you will read a ton of users with reports of no one getting back to them on support issues for days at a time.

Take my advice, find another host before you loose all your data and he keeps your money. You think this is a bold statement? How about you read up on his past http://www.epinions.com/content_68468510340. Unfortunately this post will probably be deleted shortly because it always seems to disappear when someone posts this here.

Secretposter

Originally posted by shibby
Damn, and I was gonna switch over to another host this past week...WHY DIDN'T I?!? :angry:

Please, I just need my data and I will be on my way to greener grass.


Don't you back up your data each time you touch your website?

I do. I don't trust Gearhost or anyother host for that matter.

My problem is the same as another poster: my customers will be upset.

Also, what other host do you know will alow for 11 domains for ~23.00 per month? Windows host of course?

Sadly I think it is obvious no one is working on the problem at gearhost. I beleive monday morning the servers will be back up.

This leads me to beleive as I had thought before they don't have 24 hour 7 days a week customer support. They may have a tech that comes in to do upgrades during off hours which is why you sometimes see stuff getting responded too in the off hours but I just can't beleive they actually have someone working there right now. If they had I beleive Ryan would have been notified and it would have been fixed and he would have come here to post.

Originally posted by secretposter
Do I smell another microclear.net?

For 1, don't you think it is a little odd that everything is always done by Ryan? Sometimes it is done by Zeb, but that could very well be Ryan. Strange how you always get the voicemail when you call them. I have even seen typos from Ryan where he says "I we upgraded such and such".

Well, personally I think everything over there is run solely by Ryan and he can not handle the load he has gotten himself into again, much like the past. This is not the first time he has dropped the ball at Gearhost. They/he never updates the network status pages and you will read a ton of users with reports of no one getting back to them on support issues for days at a time.

Take my advice, find another host before you loose all your data and he keeps your money. You think this is a bold statement? How about you read up on his past http://www.epinions.com/content_68468510340. Unfortunately this post will probably be deleted shortly because it always seems to disappear when someone posts this here.

Secretposter

My experience with support has been great, most of my issues are taken care of same day. Also I have called a few times and talked to different people, even a female voice. So unless ryan has some strange vocal abilites I don't think he is the only one working there.

Originally posted by bentleya
Sadly I think it is obvious no one is working on the problem at gearhost. I beleive monday morning the servers will be back up.

This leads me to beleive as I had thought before they don't have 24 hour 7 days a week customer support. They may have a tech that comes in to do upgrades during off hours which is why you sometimes see stuff getting responded too in the off hours but I just can't beleive they actually have someone working there right now. If they had I beleive Ryan would have been notified and it would have been fixed and he would have come here to post.

I agree with that, lets leave it at that and not start anymore rumors.

Originally posted by secretposter
Do I smell another microclear.net?
Take my advice, find another host before you loose all your data and he keeps your money. You think this is a bold statement? How about you read up on his past http://www.epinions.com/content_68468510340. Secretposter

Darn....

I did not know that!

I remember just last weekend I needed frontpage ext. placed on my website. No one could do it. I had to wait until Tues. (Monday was a holiday) until Ryan got back. I thought that was strange.

Maybe some of the guys there do not know the system as well as Ryan?

Hmm... take it as you will.

Well lets see, there is Robert, Ryan, and Zeb. The girl could be a girlfriend or a secretary. Have you ever heard of anyone else? Do you think a hosting provider that hosts as many people as they do need more people working there? Maybe this is why this isn't fixed. I have gotten fast support with them, other times it lingers for days on end. So I gave up on them, and finding that information didn't help. Just be forewarned, that is all. Back up all your stuff each week and be prepared. Like someone said, not only with gearhost, but with any host.

Rumors?

http://webforums.macromedia.com/coldfusion/messageview.cfm?catid=3&threadid=242196&highlight_key=y&keyword1=microclear

Trying to find the others where Ryan speaks in them.

Found one

http://webforums.macromedia.com/coldfusion/messageview.cfm?catid=14&threadid=228379&highlight_key=y&keyword1=gearhost

Originally posted by secretposter
Well lets see, there is Robert, Ryan, and Zeb. The girl could be a girlfriend or a secretary. Have you ever heard of anyone else? Do you think a hosting provider that hosts as many people as they do need more people working there? Maybe this is why this isn't fixed. I have gotten fast support with them, other times it lingers for days on end. So I gave up on them, and finding that information didn't help. Just be forewarned, that is all. Back up all your stuff each week and be prepared. Like someone said, not only with gearhost, but with any host.

In Oct I did speak to someone... it was not Zeb... another guy, who also answered some of my support tickets. I can not think of this name.

So, yea, honestly, I did speak to someone else besides Ryan on the phone... and it was not zeb.

my domain is registered with gearhost? how can i change the dns info since before i went to domains.gearhost.com? are they a reseller of someone who I can contact?

I use EasyDNS to manage my domains. It is great, check it out.

yeah i know however my main domain was registered by gearhost? is there any way to get control over it?

Originally posted by wbmstr84
my domain is registered with gearhost? how can i change the dns info since before i went to domains.gearhost.com? are they
a reseller of someone who I can contact?


gearhost i beleive was a reseller of enom. You can go to http://access.enom.com and modify your information there. Assuming that gearhost redirected to this page, you should still be able to change your info.

Originally posted by wbmstr84
my domain is registered with gearhost? how can i change the dns info since before i went to domains.gearhost.com? are they a reseller of someone who I can contact?

I think you are SOL. GearHost purchased the domain for you? Did they give you any information or admin rights to the domain? If you have nothing... then you have nothing, I don't think you can change it.

Originally posted by NatakuARN


Serin is this true, can you take a screen shot to show it is the latest date.

Yes, I have taken a screenshot just now for you. Sorry took awhile, I had to get some sleep :p

It's too big got upload on WHT, so I had to upload it to my server, it'll be taken down later tonight.

http://www.adversion.net/wht/gear.gif

Serin, do you see anything in the network status area or on the forum?

Originally posted by akash



gearhost i beleive was a reseller of enom. You can go to http://access.enom.com and modify your information there. Assuming that gearhost redirected to this page, you should still be able to change your info.

THANK YOU VERY VERY MUCH!!!

At least i have that back!

No activity, most parts of the site work for me, the network status is showing a full red, I really don't know how I am seeing it. I called Ryan a few minutes ago, only to be blown off, I guess he doesn't like ex employees. He said he'll get it done when he feels like basically.

Oh yeah, nothing new is in the network status area either. Last update in there was in December it looks like. Pretty bad.

Originally posted by Serin
No activity, most parts of the site work for me, the network status is showing a full red, I really don't know how I am seeing it. I called Ryan a few minutes ago, only to be blown off, I guess he doesn't like ex employees. He said he'll get it done when he feels like basically.

WHAT THE!!?!?

Originally posted by Serin
I called Ryan a few minutes ago, only to be blown off, I guess he doesn't like ex employees. He said he'll get it done when he feels like basically. classic

No activity, most parts of the site work for me, the network status is showing a full red, I really don't know how I am seeing it. I called Ryan a few minutes ago, only to be blown off, I guess he doesn't like ex employees. He said he'll get it done when he feels like basically.

how are you seeing thier site?

Is it just me or is there more to this than just an internet attack? I hope the microclear.net & Gearhost thing is just a rumor.

I was taking a look at the Gearhost domain, and it appears omega web development (http://www.samspade.org/t/lookat?a=GEARHOST.COM.OMEGAWEBDEVELOPMENT.COM) are involved somewhere - no idea who they are. I tend not to trust companies that use a hotmail address as their contact email for a domain though...

Something doesn't add up in this latest "story", as a company with supposedly 1000's of clients would not have the attitude of when i get around to it with the company's future in the balance....

Rumors fly when nothing is heard it seems.

- John C.

Actually, the Microclear.net and Gearhost.com are run by the same guy. Microclear lost a lot of people money, that is no lie, nor a rumor. Later, he started up Gearhost, hopefully with not the same intentions. I worked there for 3 months as an e-commerce advisor, it was a volunteer job, I was bored. I basically gave advice, and I started the KeepITFree program, he made me leave a couple weeks after that.

I do not know how I am seeing it, but I have cleared my cache, temp. files, and restarted, and I still can get to it.

Originally posted by JohnCrowley
Something doesn't add up in this latest "story", as a company with supposedly 1000's of clients would not have the attitude of when i get around to it with the company's future in the balance....

Rumors fly when nothing is heard it seems.

- John C.

I agree.

Originally posted by Serin
I do not know how I am seeing it, but I have cleared my cache, temp. files, and restarted, and I still can get to it.
Can you post a traceroute so we can see what route you're taking? Would help in figuring out where the problem is occuring.

- John C.

Odd... very odd.

tracert gearhost.com
Unable to resolve target system name gearhost.com.

That is very odd.

Try these:
tracert www.gearhost.com
tracert 63.123.144.4

2nd is their primary dns server.

- John C.

I just called UUnet Technologies, Inc., Technologies
TechPhone: +1-800-900-0241.

They said they were majorly congested but not really down. They also said everything is working okay now.

They said to check with my hosting company to see if they still have problems.

1 <10 ms <10 ms 14 ms homeportal.gateway.2wire.net [172.16.0.1]
2 13 ms 14 ms 14 ms adsl-80-175-1.sfcca.pacbell.net [61.80.175.1]
3 14 ms 27 ms 14 ms 205.152.96.65
4 14 ms 14 ms 14 ms 205.152.228.248
5 42 ms 41 ms 41 ms 65.83.237.76
6 27 ms 27 ms 42 ms 65.83.236.34
7 41 ms 27 ms 42 ms 500.so-2-0-0.GW5.NOL1.ALTER.NET [65.208.10.21]
8 42 ms 27 ms 41 ms 0.so-3-0-0.CL1.NOL1.ALTER.NET [152.63.102.98]
9 55 ms 55 ms 41 ms 0.so-6-2-0.XL1.DFW9.ALTER.NET [152.63.1.202]
10 42 ms 41 ms 55 ms 0.so-6-0-0.BR6.DFW9.ALTER.NET [152.63.99.2]
11 55 ms 41 ms 55 ms sl-st21-dal-15-3-1620xT1.sprintlink.net [144.232
.9.133]
12 41 ms 55 ms 55 ms sl-bb24-fw-5-1.sprintlink.net [144.232.20.143]
13 41 ms 55 ms 41 ms 144.232.11.17
14 82 ms 69 ms 82 ms sl-bb21-ana-8-0.sprintlink.net [144.232.8.98]
15 82 ms 82 ms 83 ms sl-gw29-ana-0-0.sprintlink.net [144.232.1.146]
16 82 ms 69 ms 82 ms sl-swb-63-0.sprintlink.net [144.228.75.170]
17 82 ms 82 ms 83 ms bb2-p13-0.lsan03.pbi.net [64.169.208.158]
18 83 ms 68 ms 83 ms 67.116.100.52
19 82 ms 83 ms 82 ms adsl-66-123-144-4.dsl.lsan03.pacbell.net [66.123
.144.4]

Serin, any chance you go through a proxy and the date code is just client side javascript or vbscript?

I guess the secondary is his DSL line. >:o

seems you traced 66.123.144.4 instead of 63.123.144.4 :D
Might wanna try again with 63.123.144.4 :)

- John C.

Whoa, whoops my fault, I'm still waking up :p

Secret, that is possible that script is client side, so I guess that is no proof either. I don't run through a proxy though.

and yes, a proxy would allow him to view the site still, and with javascript, date would update as well. :)

I doubt he is actually reaching the live site, as it seems to be down from everywhere I can test from... traceroute will confirm this.

- John C.

Originally posted by JohnCrowley
seems you traced 66.123.144.4 instead of 63.123.144.4 :D
Might wanna try again with 63.123.144.4 :)

- John C.

I saw that "typo" as well.... this is what I got..



Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\JTM>tracert 63.123.144.4

Tracing route to 63.123.144.4 over a maximum of 30 hops

1 6 ms 7 ms 9 ms 10.66.112.1
2 30 ms 17 ms 7 ms 24.93.66.85
3 9 ms 10 ms 9 ms 24.93.66.129
4 10 ms 9 ms 9 ms 24.93.66.145
5 9 ms 38 ms 9 ms 24.93.66.178
6 9 ms 25 ms 9 ms pop2-cha-P2-3.atdn.net [66.185.149.37]
7 9 ms 9 ms 9 ms bb2-cha-P0-1.atdn.net [66.185.138.82]
8 14 ms 22 ms 13 ms bb2-atm-P6-0.atdn.net [66.185.152.30]
9 12 ms 13 ms 14 ms pop2-atm-P5-0.atdn.net [66.185.138.43]
10 13 ms 14 ms 15 ms level3.atdn.net [66.185.138.34]
11 13 ms 15 ms 15 ms unknown.Level3.net [209.247.9.169]
12 32 ms 32 ms 39 ms so-3-0-0.mp1.NewYork1.Level3.net [64.159.1.41]
13 33 ms 33 ms 32 ms so-7-0-0.gar1.NewYork1.Level3.net [64.159.1.182]

14 31 ms 33 ms 32 ms so-4-0-0.edge1.NewYork1.Level3.net [209.244.17.7
4]
15 31 ms 31 ms 32 ms uunet-level3-oc48.NewYork1.Level3.net [209.244.1
60.182]
16 32 ms 46 ms 31 ms 0.so-6-0-0.XL2.NYC4.ALTER.NET [152.63.21.82]
17 33 ms 32 ms 33 ms 0.so-2-0-0.TL2.NYC8.ALTER.NET [152.63.0.185]
18 85 ms 81 ms 82 ms 0.so-1-0-0.TL2.SLT4.ALTER.NET [152.63.3.146]
19 92 ms 94 ms 93 ms 0.so-3-0-0.CL2.DEN4.ALTER.NET [152.63.89.233]
20 93 ms 95 ms 93 ms 0.so-7-0-0.WR2.DEN5.ALTER.NET [152.63.72.193]
21 * * * Request timed out.
22 93 ms 93 ms 94 ms 63.123.128.20
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * *

Removed, because it was a 66, not a 63, I saw DSL and started to freak out, lol.

Hmm...

1 <10 ms 13 ms <10 ms homeportal.gateway.2wire.net [172.16.0.1]
2 27 ms 14 ms 14 ms adsl-80-175-1.sfcca.pacbell.net [61.80.175.1]
3 13 ms 14 ms 14 ms 205.152.96.65
4 14 ms 14 ms 13 ms 205.152.228.248
5 41 ms 28 ms 27 ms 65.83.237.76
6 27 ms 42 ms 27 ms 65.83.236.34
7 27 ms 27 ms 28 ms 500.so-1-0-0.GW5.NOL1.ALTER.NET [65.208.10.245]

8 41 ms 27 ms 41 ms 0.so-3-0-0.CL1.NOL1.ALTER.NET [152.63.102.98]
9 41 ms 55 ms 41 ms 0.so-1-0-0.TL1.HOU7.ALTER.NET [152.63.101.157]
10 96 ms 96 ms 82 ms 0.so-4-0-0.TL1.SLT4.ALTER.NET [152.63.2.38]
11 96 ms 82 ms 96 ms 0.so-3-0-0.XL1.SLT4.ALTER.NET [152.63.9.69]
12 109 ms 110 ms 110 ms 0.so-7-0-0.WR1.DEN5.ALTER.NET [152.63.72.197]
13 * * * Request timed out.
14 110 ms 96 ms 97 ms 63.123.128.52
15 * * * Request timed out.
16 * * * Request timed out.
17 *

Originally posted by secretposter
Am I reading that right, that gearhost is being run off of a dsl line?

whoisip command is something I made an alias for, but you see

[root@secure etc]# whoisip 63.123.144.4
[whois.arin.net]
GearHost Inc. UU-63-123-144 (NET-63-123-144-0-1)
63.123.144.0 - 63.123.147.255
UUNET Technologies, Inc. UUNET63 (NET-63-64-0-0-1)
63.64.0.0 - 63.127.255.255

and your says adsl-66-123-144-4.dsl.lsan03.pacbell.net

This is what microclear was doing, please tell me I am wrong.

Sorry Secret, I traced the wrong IP, I did 66 instead of 63 :x

Guess you were right John, odd I can get to the site, I was pretty sure I dumped all the cache, temp. files, and so on. Oh well, tracert comfirms it does not have any access, so my mistake.

Gearhost only has 1 provider into their DC it seems, and everything stops at 63.123.128.52. You can test this from various locations at www.traceroute.org.

It seems their main router in the DC is not working properly, maybe it got overloaded in the attack and hasn't been reset yet. Or they took it offline during attack and have not put it back online yet. That's the best guess I can come up with.

- John C.

Serin, if you use IE, try pressing Ctrl+Refresh. You might be behind a transparent proxy, and that should tell the proxy to fetch the latest version of the page.

Originally posted by Serin
I called Ryan a few minutes ago, only to be blown off, I guess he doesn't like ex employees. He said he'll get it done when he feels like basically.

I have a unique talent for picking bad hosts.

http://www.dnsreport.com/tools/dnsreport.ch?domain=gearhost.com

Always a good site for checking DNS info and other related items. Currently the NS for GearHost cannot be found -- ergo, no Web site.

Yes, UUNET is still very congested.

As of 2:54 PM EST, InternetHealthReport.com has NO DATA (http://www.internethealthreport.com/1/UUNet_to_UUNet/) to report from UUNET/Dallas and is showing extremely high latency (http://www.internethealthreport.com/24/UUNet_to_UUNet/) from just the last 24 hour period.

still no response from gh :(

i would have thought there would have been some rebuttal by now, or some from of communication.

Originally posted by MEGEX
Yes, UUNET is still very congested.

As of 2:54 PM EST, InternetHealthReport.com has NO DATA (http://www.internethealthreport.com/1/UUNet_to_UUNet/) to report from UUNET/Dallas and is showing extremely high latency (http://www.internethealthreport.com/24/UUNet_to_UUNet/) from just the last 24 hour period.

there we go... thanks for that page...

Hmm, I think this thread has got just a little out of hand... GearHost has been a great host for me, their services first class - speedy servers, with the latest and greatest software, and the price is right. Of course, it would be nice to know what's going on there right now...

I is NOT out of hand!! We deserve answers.

Originally posted by wbmstr84
I is NOT out of hand!! We deserve answers.

I think you have an answer... Dallas UUnet is still down.

Agreed, it would have been nice if Ryan would have stopped into this forum.

Understand that but youd think Ryan would have been around here by now or else sent out emails? If UUNET come back up will they be back online or do they need to fix things?

Originally posted by Nico
Of course, it would be nice to know what's going on there right now...


i think this is what is bothering me the most now. i can understand the situation, given what has happened over the past several days, however there has been no communication, which is unsettling.

i have another domain hosted with a different company and experienced very little downtime.

I'm upset myself and had people contact me about my servers being down and wondering what's up. But if this isn't gearhost's total fault. Just think how ticked off they are about loosing their business. But I honestly do not see why a patch was not applied if it was availble to prevent this in the first place. Maybe it really is the Dallas thing. I can't wait to find out. I really hope it's up by monday.....or even better tonight.

I have all my e-mails with GearHost (something I have to fix). Ryan would not be able to send e-mails. Of course, he could use a dialup account.

But I honestly do not see why a patch was not applied if it was availble to prevent this in the first place.

The patch would not have prevent this. A DOS attack is designed to flood the digital

If UUNet Dallas is down, then any ISP that uses this backbone will also have problems

Understood, if Ryan is pissed he could share that (no one would say shame on you Ryan), otherwise we are lead to believe that he doesn't care.

Originally posted by secretposter
Understood, if Ryan is pissed he could share that (no one would say shame on you Ryan), otherwise we are lead to believe that he doesn't care.

Dude... stop already!

it would have been nice if Ryan would have stopped into this forum

I don't know if I would want to post in an 11 page thread of people complaining. I'm sure he is on top of things. He would have to live on some tropical island in the pacific not to know about the internet worm and the fact it targets SQL servers. I'm confident the site will be up shortly. I think he's focusing all his engergy into it right now.

Originally posted by secretposter
Understood, if Ryan is pissed he could share that (no one would say shame on you Ryan), otherwise we are lead to believe that he doesn't care.

Next you will say you saw Ryan at the Dallas connection with a hammer.

Originally posted by clemzonguy

I'm confident the site will be up shortly. I think he's focusing all his engergy into it right now.

Wow, you have WAY too much confidence in him.

Originally posted by shibby


Wow, you have WAY too much confidence in him.

that is funny... I was thinking the same thing:D

Wow, you have WAY too much confidence in him.

If Ryan or his company is at fault in any way I am sure he will come clean. He always has in the past and that's why I signed up for his service. I am ticked off just like the rest of you about the downtime. But the fact is that downtime does happen especially in a situation like this. I am still confident he will have a responce on this forum at some point for everyone. He always has.

There is one consolation at least it happened on a Super Bowl Weekend!!

Ryan is a good talker. he will come on here after a few days and make it seem like he's not at fault at all, and everyone will believe him. I know exactly how it will turn out.

"I am still confident he will have a responce on this forum at some point for everyone. "

Oh yeah...but as QUICK as possible.
The absent are always in the wrong !!!!

It's even worse that it is on superbowl weekend! I paid 3.6 million dollars for a 30 second advertisement for my site :-(

patience is a virtue.

Originally posted by hekwu


that is funny... I was thinking the same thing:D First you tell me to stop and that I am making things up and then you agree to that, are you ok?

I am pointing out the simple facts and someone that even used to work for him said he has gotten him on the phone today and he said Ryan didn't seem to care from the conversation he had.

If you are willing to give money for this treatment, then I have some ocean front property for you in Kansas if you are interested.

UUNET seems like its fine?
http://www.internetpulse.net

Originally posted by secretposter
First you tell me to stop and that I am making things up and then you agree to that, are you ok?

I am pointing out the simple facts and someone that even used to work for him said he has gotten him on the phone today and he said Ryan didn't seem to care from the conversation he had.

If you are willing to give money for this treatment, then I have some ocean front property for you in Kansas if you are interested.

Yea, I'm okay. I have a cold... thank you for your concern.

I don't think there is ocean front property in Kansas, but if there is, could you please send me some information via e-mail.... Darn, never mind, my e-mails are down as well.... hold a lot for me.

lol, touche

Originally posted by drworthless
It's even worse that it is on superbowl weekend! I paid 3.6 million dollars for a 30 second advertisement for my site :-(

patience is a virtue. Are you kidding?

Figured I'd jump in here as well, to join the pseudo-class-action that is surfacing...

I've been with Gearhost for over a year and have had some minor difficulties. I've tried their support and *mostly* I get satisfaction (though not always in the timliest manner)...
(You can search my other threads on WHT for examples)
I've had run-ins with their support staff, with the problems ultimately winding up in Ryan's hands (usually after I post here), which he solves.

I like to try to give Gearhost the benefit of the doubt, but in this case, going on 2 days of downtime, I admit I'm losing patience. Since I do not have a money-making site, all this really amounts to for me is frustration. I really don't want to switch hosts, and am not eager to jump ship, but I DEFINITELY would like to see some sort of rebate or similar settlement. If that never materializes, it may be time to look for other options.

So Ryan, if you're scanning this thread and not responding, my advice is put some *real* thought into damage control, and God help you when your email works again..

DS
http://www.deepshine.tv
http://www.phatdj.com

My site just came upm now, but very slow. Officially 39 1/2 hours of downtime.

ITS BACK!!!!!!!!!!!!!!!!!

my test email just went thru. seems to getting back online

From FRANCE, it's OK for me. It's very slow, but it's OK
And you ?

VERY SLOW BUT BETTER THAN NOTHING!!!!!! :) :) :) :) :)

put some *real* thought into damage control

:beer: SUPERBOWL

NOw i can watch in comfort!!!

was it me? lol...
like you guys, I'm back, but seems like I'm on a 14.4....

It is very slow for me, too.

I'm back as well. VERY slow from the UK

14.4 is giving it credit.... really slow...........

Originally posted by wbmstr84
UUNET seems like its fine?
http://www.internetpulse.net

Appearances can be deceiving. Click on the number in the grid where UUNet and UUNET intersect and you will go to this page (http://www.internetpulse.net/1/UUNet_to_UUNet/). Click on 'Last Day' adn you will see this page (http://www.internetpulse.net/24/UUNet_to_UUNet/).

I am back up as well. But, DAMN, it's slow!!! I guess everyone is d/l ing all their e-mail from the last 2 days!

<<<http://www.internetpulse.net>>>

I think this grid is a bunch of bull.

Looks like Gearhost is coming back slowly! Response is still sloooow but at least they are back. Nothing on the home page about the outage, but I haven't drilled down at all.

There is nothing on the forum or status as of yet.

It's up for me too and very slow. It will be VERY interesting to hear what Gearhost has to say about it.

I wish there was a way to find out if the problem has been with UUNet all this time or not. Anyone know how to get that info?

Very educated opinion - It was not UUNET's main lines. The last hop that has always came up is:
63.123.128.52
(This hop came up later yesterday and today)

This means that this router/point was good, which is a UUNET line. The next hop after this is the gearhost server(s), which means their datacenter was the one that was down most probably. If you can reach the hop before the machine, this indicates the path up to the datacenter itself is normally good. 9 times out of 10 this indicates a router problem in the datacenter, or the machine itself is down.
---
10 * * *
11 63.123.128.52 (63.123.128.52) 48.398 ms 48.499 ms 48.350 ms
12 * 63.123.144.7 (63.123.144.7) 53.032 ms *
---

- John C.

It's slow but at least its getting back to normal.

at first when i saw everyone posting stating their site was back up i was getting worried because mine was not. however, it is now up and running.

i am interested as well in the explanation.

posted by John C:


This means that this router/point was good, which is a UUNET line. The next hop after this is the gearhost server(s), which means their datacenter was the one that was down most probably. If you can reach the hop before the machine, this indicates the path up to the datacenter itself is normally good. 9 times out of 10 this indicates a router problem in the datacenter, or the machine itself is down.

Just curious, how do you know that's the last hop before the gearhost servers? From previous trace routes?

Originally posted by daphne
posted by John C:




Just curious, how do you know that's the last hop before the gearhost servers? From previous trace routes?

Using Visual Route it shows 100 % loss after alter.net in Colorado at hop 13 but before the gearhost server at hop 14.

Report for www.gearhost.com [63.123.144.7]

Analysis: IP packets are being lost past network "63.123.128.0" at hop 14. There is insufficient cached information to determine the next network at hop 15.

HOP IP ADDRESS NODE NAME LOCATION NETWORK
12 152.63.72.197 0.so-7-0-0.WR1.DEN5.ALTER.NET Denver, CO, USA
13
14 63.123.128.52
...
? 63.123.144.7 www.gearhost.com

Yes, from previous traces and the ones I'm doing now. Gearhost server IP is 63.123.144.7

Trace:
---
9 0.so-7-0-0.WR1.DEN5.ALTER.NET (152.63.72.197) 48.687 ms 48.436 ms 48.360 ms
10 * * *
11 63.123.128.52 (63.123.128.52) 48.398 ms 48.499 ms 48.350 ms
12 * 63.123.144.7 (63.123.144.7) 53.032 ms *
---

63.123.128.52 has been available since yesterday late morning, and the next hop is the gearhost server, so it means connectivity was established 1 hop away from their server. Assuming their server is not the main Datacenter router, it means the router for the DC was probably down the entire time. This could be compounded by UUNET's line problems as well.

- John C.

If you go to page 10 you will see a little while ago this ended at: 63.123.128.20

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\JTM>tracert 63.123.144.4

Tracing route to 63.123.144.4 over a maximum of 30 hops

1 6 ms 7 ms 8 ms 10.66.112.1
2 39 ms 7 ms 7 ms 24.93.66.85
3 12 ms 7 ms 10 ms 24.93.66.129
4 27 ms 8 ms 9 ms 24.93.66.145
5 8 ms 9 ms 11 ms 24.93.66.178
6 10 ms 10 ms 9 ms pop2-cha-P2-3.atdn.net [66.185.149.37]
7 10 ms 8 ms 10 ms bb2-cha-P0-1.atdn.net [66.185.138.82]
8 13 ms 13 ms 14 ms bb2-atm-P6-0.atdn.net [66.185.152.30]
9 14 ms 14 ms 13 ms pop2-atm-P5-0.atdn.net [66.185.138.43]
10 13 ms 13 ms 21 ms level3.atdn.net [66.185.138.34]
11 13 ms 14 ms 14 ms unknown.Level3.net [209.247.9.169]
12 33 ms 33 ms 32 ms so-3-0-0.mp1.NewYork1.Level3.net [64.159.1.41]
13 31 ms 31 ms 34 ms so-7-0-0.gar1.NewYork1.Level3.net [64.159.1.182]

14 35 ms 32 ms 33 ms so-4-0-0.edge1.NewYork1.Level3.net [209.244.17.7
4]
15 32 ms 32 ms 31 ms uunet-level3-oc48.NewYork1.Level3.net [209.244.1
60.182]
16 32 ms 31 ms 37 ms 0.so-6-0-0.XL2.NYC4.ALTER.NET [152.63.21.82]
17 33 ms 33 ms 32 ms 0.so-4-0-0.TL2.NYC9.ALTER.NET [152.63.23.129]
18 83 ms 84 ms 83 ms 0.so-1-0-0.TL2.SLT4.ALTER.NET [152.63.3.146]
19 92 ms 91 ms 93 ms 0.so-3-0-0.CL2.DEN4.ALTER.NET [152.63.89.233]
20 93 ms 93 ms 93 ms 0.so-7-0-0.WR2.DEN5.ALTER.NET [152.63.72.193]
21 * * * Request timed out.
22 94 ms 94 ms 94 ms 63.123.128.20
23 96 ms 99 ms 96 ms 63.123.144.4

Trace complete.

C:\Documents and Settings\JTM>

:cool:

Well, I've waited this long and so far the issue seems to be correcting itself. Slowly yes, but at least something is happening. I'm going to wait it out for now.


-Steve G

WHT is not my first priority or any of my crews during a network outage so please excuse my absence from this thread until now.

I'll have a complete write-up shortly after more information from WorldCom is released.

The outage that occurred and the slow connections is a direct result of two issues, a US continental WorldCom router issue (this affected every WorldCom router) and the Slammer virus (which was just released and affects MS SQL Servers).

PLEASE NOTE: This downtime was not a result of our staff or our network equipment (routers, switches, firewalls, servers, any other network device).

I appreciate everyones patience during this matter. Our site, forums, customers will be updated shortly.

GearHost is running, but our server still down!
My website on Oberon

My website back up now.

My site on oberon is working....barely. I'm getting on average 0.3k speeds...*ouch*

PLEASE NOTE: This downtime was not a result of our staff or our network equipment (routers, switches, firewalls, servers, any other network device).

I appreciate everyones patience during this matter. Our site, forums, customers will be updated shortly. [/B]


This is good news. Bad thing to have happened.
But, what "if anything" can be done to prevent this type of thing in the future?? (why others are up and gearhost wasn't)
:confused:

***"Like, not having to go thru that Dallas area,....wouldn't that have elimiated most or part of the problem??" (er, my problem)

I like your service. But, I am on east coast and wouldn't I be better off with a webhost closer to me??
But, then again, it may be better that you are across the us, .....
:uzi: ROAD-RAGE! :nuts:

Their SQL Server seems down now...

Originally posted by mine1
But, what "if anything" can be done to prevent this type of thing in the future?? (why others are up and gearhost wasn't)
:confused:
Other sites might of been up but anyone in the Englewood WorldCom DC wouldn't be. That datacenter, along with many others were having total network loss. Prevention can be done to do this but with WorldCom this type of problem is hardly preventable. Being that 65% (something close to that) of Internet traffic runs over a WorldCom line, if they go down many other providers will go down as well or suffer major latency issues.

Originally posted by mine1
I like your service. But, I am on east coast and wouldn't I be better off with a webhost closer to me??
Geographical location hardly has much to do with Internet traffic flow (from an end users stand point but for a host it is important). Then again if your host is in the UK then, yes, there would be a problem with transatlantic traffic.

Originally posted by liyan
Their SQL Server seems down now... Uh oh - maybe I am reading too much into this... but I hope they had it patched...

It there a Worldcom ticket open on this issue in Englewood? If so then what is the reference number?

Originally posted by RyanK
WHT is not my first priority or any of my crews during a network outage so please excuse my absence from this thread until now.

I'll have a complete write-up shortly after more information from WorldCom is released.

The outage that occurred and the slow connections is a direct result of two issues, a US continental WorldCom router issue (this affected every WorldCom router) and the Slammer virus (which was just released and affects MS SQL Servers).

PLEASE NOTE: This downtime was not a result of our staff or our network equipment (routers, switches, firewalls, servers, any other network device).

I appreciate everyones patience during this matter. Our site, forums, customers will be updated shortly.

I am glad to see everything is starting to work again. I have a question for you that you may want to answer in your writeup.

Will your clients be reimbursed for the 36 hour downtime? Or at least anything that comes to less than 99 percent uptime?

Thanks,

Vinnie

Originally posted by RyanK


Geographical location hardly has much to do with Internet traffic flow (from an end users stand point but for a host it is important). Then again if your host is in the UK then, yes, there would be a problem with transatlantic traffic.

Right, I do not know much about these things, but, if the thing causing the conjestion is in dallas, and "for me" to get to my site has to go thru there, then if I pick a different webhost, (one that does not go thru dallas) I'd be up and running as usual......right??:confused:

I'm having trouble getting into e-mail... anyone else?

i'm having trouble:
with email
with gearhosts site
with my site

everything is still slow, and my site and gearhosts are eventually loading. my email isn't yet.

Originally posted by drworthless


I am glad to see everything is starting to work again. I have a question for you that you may want to answer in your writeup.

Will your clients be reimbursed for the 36 hour downtime? Or at least anything that comes to less than 99 percent uptime?

Thanks,

Vinnie

I would say yes and no. If you choose another host and they were using a different backbone provider then "maybe" you wont have a problem. I say maybe because any main backbone provider can have an issue. You might switch to another host and they might also use UUNET, if they do you can still have issues yes. If you switched to an ISP using Level 3 the same thing can occur to their network. Likewise to the other major backbone providers. This is not something that will always be isolated to one backbone provider. it eventually happens to all of them at one point or another.

Im really surprised that several of the people here are posting as though the Internet, backbone providers, ISP providers or hosting companies are "error free". If this is the general frame of mind then sell your computers because most of you are in for a great disappointment. Nothing regarding the Internet is error free. NOTHING.

You want to get angry and pissed off? Get angry and pissed off at the dumb SOB that unleashed the worm in the first place.


PS. This is not directed at you drworthless, it is just my general rant. I really dont want anybody to take offense to it.

Most of the angry and pissed of posts are due to the LACK of any communication, with it's subscribers. (gearhost)

Any real business, would have had "at least" some type of message posted or recorded (phone)
OVER 36 hrs down??? This is just plain BS.

I believe the problem is this: GearHost often advertise in this forum and post here... they get a lot of customers from this forum. The customers often post here anyway (I'm not a regular, but some of them are)... so when something goes wrong, people come here to find answers.

Is this right or wrong?

Is it right or wrong for Ryan to disregard his following on WHT when something goes wrong?

Or is it right for him to devote 100% of his time to the problem(s) at hand (saying the heck with customer support for a small time so we could get up)?

I think things may be worse than we thought... I don't know, I'm just the money-holdin pawn on the internet (customer).

I think some of you people forget that this is shared hosting , it runs me $20 a month for the best plan, now retired plan but it was the best, and I can stand two days of downtime, why? well because first off I'm not paying for a dedicated server, you want great uptime go spend $1000/month and get a dedicated server. Your losing money because there was two days, not even , of downtime? LOL, you spend like $20 a month and I hope thats not your way of living otherwise you should invest in a more expensive host, I'm not saying gearhost is bad, but If i was trying to run a business I think I would host on a dedicated server, just my opinion but some of you people are so damn whiney.

And If I was running a business (hosting ) I wouldn't come to a non-official site and post the status because first off, there are bigger matters on hand and second off, the 20 people here represent the small client base on gearhost, so stop crying and get on with your lives.

The fact remains, GearHost did not keep clients informed. I don't care why or what the reason was. Poor business.

Is $20 a month a lot of money? To some yes, to others no. It's still a couple hundred dollars a year. Some pay that for home insurance, etc. which is worth thousands!

The point is, Gearhost sets the fees, as do all other hosts, for hosting and clients deserve to be hosted as promised.

My basic phone bill is under $30 a month but I expect it to be there ALL the time. If not, I want to know and be told why. This Gearhost did not do.

Originally posted by Billabong2k2
well because first off I'm not paying for a dedicated server, you want great uptime go spend $1000/month and get a dedicated server.
Since when did a dedi cost that much?

Didn't know you wanted an exact figure, but yes it can run that mcuh, you should know that..

rackspace.com:
Windows 2000 CORP plan:
Hardware Services
Single AMD 1.53 GHz Processor
256MB DDR RAM
SCSI RAID Controller
18GB SCSI Drive
18GB SCSI Drive
AIT 1 35gig Tape Drive
30GB (30GB incld.) Burstable Bandwidth



24x7 Support
Windows 2000 Preinstalled
RackWatch Basic
Ultrabac Single Server Tape Backup Software
AIT1 Monthly Offsite Tape Rotation



Other included software: VNC, WinZip
Monthly $1002.53

And again with your telephone bullcrap nonsense, yes you exepct it every day but oh crap a hurricane comes and you lose it for three days... oh man, lets go get a new telephone company because the wind blew down the lines and it was out of the telephone companys hands until they could have the repairmen fix all them.

Next time Curt, don't use stupid analogies, sh*t happens, get over it.

That's funny.

Wouldn't having multiple providers instead of relying just on UUNET lines have prevented this whole thing? The reason most other DC's/hosts did not have this long downtime is they have more than 1 carrier coming into their DC...

Glad to see it is finally all coming back up, but a multi-homed solution with BGP4 routing can get around 1 provider dropping the ball.

- John C.

John, you could always spend $1002.53 per month for a dedi. LOL

or $99 for a Rackshack server, which was up the whole time :)

Also, to Ryan K., how come no one was answering the phone during this crisis? You can't say you were hard at work since the DC was down and you could not access your servers... Hope it's nice in San Diego! (j/k).

- John C.

Billabong2k2 is full of it anyway. I read his stupid remarks and moved on... I happened to lose a lot of money in sales this weekend. My sites do not warrant a dedicated machine, but a reliable host, in which GearHost is.... In addition, wanting some response is not being *whinney* as he puts it.

His site looks like crap anyway.

:D

Lurking here for a while and signed up w/Gearhost one week ago.
Being a fairly proficient Microsoft guy myself, I can tell you these guys know what they're doing. As soon as I saw what happend to Worldcom/UUnet, and the total time GH was down, I knew it couldn't have been their fault -- heck, I've rebuilt entire webservers in less time.
I remember back on 9/11, here in NY, Verizon was in 7 WTC which was completely demolished, flooded, etc. My company was down for over a month. My webservers were up, my SQL servers were up, our routers were up, all was green, but no Internet. Plenty of customers were complaining and it was very frustrating.
The fact is that this will happen again, and there's no use crying over it. You can go pick another host but you're not any safer. I especially disagree with the person who posted here suggesting that GH doesn't care about their customers. GH's customers are all they have. That's all they do. The number of hosts originating (and regularly reading) WHT is most likely an extremely small pecent of their business... and this is not even his site, not his forum, he's not even the moderator, so if you add all that up -- why should this be his first priority? His first priority was to get his host up.
I've been in his position -- I doubt he had time to go to the bathroom... probably on the phone and in front of a computer for hours at a time, seriously wondering how this will impact his company. I doubt he watched the pre-game show, I doubt he watched the game. I doubt he had a beer or a hot dog.
Anyway, that's just my $.02. Whenever I see this kind of thing happen for a few hours, or days in this case, I just remember back when I was down for over a month. Someone said it very well here -- that's just the way it is... these things aren't perfect, so don't expect them to be.
I, for one, will stay with GH until they prove to me that they are incompetent and their equiment or stupidity leads to my downtime. All this has proven to me is that Worldcom needs new routers. :unhappy:
-Dave

Thanks for you comments Dave.

Originally posted by WineIsGood
Lurking here for a while and signed up w/Gearhost one week ago. I, for one, will stay with GH until they prove to me that they are incompetent and their equiment or stupidity leads to my downtime. All this has proven to me is that Worldcom needs new routers. :unhappy:
-Dave

Total Newbie MAKES Total Sense.

But I will add that this forum does give GH a bit of customers....

I think stupidity has been proven.

Billabong2k2?

Yes, Why run a dedi when it "can" cost more than $1,000 when you can host with Gearhost for 20 bucks!

The fact is, Gearhost dropped the ball once again. Failure to communicate with clients, those who pay their salaries is just plain stupidity.

Originally posted by RyanK
WHT is not my first priority or any of my crews during a network outage
Who said it had to be your FIRST? two days later ?? thats just redickulous


The outage that occurred and the slow connections is a direct result of two issues, a US continental WorldCom router issue (this affected every WorldCom router) and the Slammer virus (which was just released and affects MS SQL Servers).
PLEASE NOTE: This downtime was not a result of our staff or our network equipment (routers, switches, firewalls, servers, any other network device)

You just contradicted yourself, had you installed the patch for your MS SQL servers, the virus wouldnt have added to your (our)problems.

I appreciate everyones patience during this matter. Our site, forums, customers will be updated shortly.
Patience? have you read this thread? you have put a lot of people in a baaaad situation, no simple apology huh?

What's done is done, and I feel that if you are indeed unsatisfied (as am I), then you should take it up directly with GearHost, not on a third-party forum. All it does is attract people who have had a poor history with GearHost, whatever the situation may be, to add more fuel to the fire.

Gearhost has no obligation to post any notices on WHT - in fact it shouldn't. WHT is not a gearhost support forum. Any communication (or lack thereof) should come from GearHost.

If you are upset with the way gearhost handled the situation, politely ask for a refund and move to another host. Being rude, obnoxious and/or sarcastic doesn't help any does it?

Originally posted by akash

Gearhost has no obligation to post any notices on WHT - in fact it shouldn't. WHT is not a gearhost support forum. Any communication (or lack thereof) should come from GearHost.
If you are upset with the way gearhost handled the situation, politely ask for a refund and move to another host. Being rude, obnoxious and/or sarcastic doesn't help any does it?

I take it youre a host and you feel very sorry and upset about this because you can relate, but youre on the other side of the coin so dont judge me cause you only know it from your perspective, you seem like kind of guy who thinks everyone who owns and operates thier own servers deserves lots and lots of leeway and shouldnt be held accountable for thier actions (or lack thereof)

Actually I've seen both sides of the coin....so i can relate to both of you. So i know from both perspectives that being rude and obnoxious gets you nowhere. If you want a refund, simply ask for it. If i were a Gearhost customer, I'd be asking for a refund, but not on WHT - I'd send it to billing@ or support@ as Gearhost requests. I know that 'yelling' at GH reps on WHT doens't do me any good so therefore I wouldn't do so.

If i where in Gearhost's position, I wouldn't have a problem giving customers a partial refund provided that you aren't overly rude. If you were overly rude...well then that refund might just take a while as I would prefer to deal with nicer, more tolerable customers first. After a long couple days, having a line of rude customers would only slow me down and wouldn't motivate me to issue refunds right away. It would place much too much stress on me and stress would be one thing I'd rather not have at times like these.

And no, I'm not a host - I'm a customer who had his website down for about a day. Happy? Not in the least bit. Do you see me complaining? Nope, because I know it wasn't my host's fault, even though they had excessive downtime. Complaining about the host publicly and posting rude remarks doesn't get my website up any quicker.

Well then obviously noone visits your sites and you dont even take them at all serious or you would care, you would care.

EDIT:
Youre not a gearhost customer, so why are you participating in this thread? are you the "lone defender of the unscrupulous web host" or something?

Did I say i didn't care? nope....i said i wasn't happy but i know there is very little i could do about it.

and no i'm not a gear host customer. I'd choose a company that had a secondary means of communication, like venturesonline or any other host that keeps an off-network information page (hint to gearhost)


EDIT:
Youre not a gearhost customer, so why are you participating in this thread? are you the "lone defender of the unscrupulous web host" or something?


I'm sorry, did the thread say "GearHost customers only?"

I'm not defending GH for the mistakes they made. I'm just trying to give some of you sensible ones advice. Stay calm, be nice, and you'll feel a little better in the end.

The fact that you are rude to me for absolutely no reason just tells me that you have not recovered from your website being down. I suggest you take some time off from your computer/business then come back and think about how you want to handle the situation.

edit2: this was posted in another thread by UmbillyCord. (http://www.cnn.com/2003/TECH/internet/01/26/internet.attack/index.html) If you are very concerned about lost business, be prepared for it.

This isnt just about the last couple of days, I have had so many dissapointments with this company in the past few months that Ive had it, Im tired of being "nice" the nice ones get shoved to the back of the support line because they are too "nice"
I refuse to let a hosting company walk all over me just because someone thinks Im being "rude" F-that
"Piss on my head and tell me its raining" This would seem a very appropriate slogan for the frame of reference you think people should live thier lives by.

Well then if you've had problems with them for a few months then you have every right to complain and ask for a refund to compensate for your recent downtime.

edit: It astonishes me that GearHost has not posted any notices of any kind on their website. Not to mention that there is one "network status issue" that has been open for a week now. Have any clients received the "official explanation" for the excessive downtime?

Yea..well.. I doubt its gonna happen, Ill be requesting a permanent refund soon enough......... but next thing you know...here comes Ryan to so elegantly state all his bloated, side-stepped finger pointing stories about how the flux capacitor went down...

Ok. This is total BS.

No apologies for not communicating?!?!?!?!?!?!?!?!?!?!!?!?!?!?!?!

So, a person sitting in front of a computer for 36 hours cannot send out an email. One damn email? Come on, give me a break!!!

NO EMAIL! This has been 48 hours since my email worked normally. Well, I was able to get 3 (that’s three) email messages since early Friday…

Tomorrow is Monday, which is a working day… just wondering…

I just would like to hear a few questions answered.
Ryan, you said it's not your priority to post on WHT when there is a problem, but you sure make it your priority to gain customers from WHT. So, you really dont HAVE to come and make a post, but don't ya think it's probably a good idea to do so? Something that would ahve only taken 2 minutes out of your time to do. It would help ease some people's minds knowing that you do indeed know about the problem, AND make you look good to your customers, and possibly future ones.
Ok, if not that, could you atleast take 5 mintues out and leave a message on your answering service? Again, that would atleast let us known that youre not in another country or something, and you are working on the problem. I just dont see why these simple, easy steps couldn't be taken. If not for us, for your business.
I'm not saying it was your fault that everything went down, but as good business, you have to atleast let your customers KNOW that you know what's going on, and are at work trying to fix it.

I don't give a crap about Ryan not posting... I only want my e-mail!

I guess GearHost has major problems and can not post on this board. What good will it do if Ryan post "we are working on the problem" and we still can not get into e-mail? I guess a time frame could not hurt.

for you others who say don't use this board... heck, you can't get onto GearHost's website! We have no choice. I don't even have an e-mail account right now -- my fault for placing all my eggs in one basket.

This attack sucks royally and I'm glad I have a backup email account. My site is crawling and might as well be dead.

Stop blaming Ryan and Gearhost. GH is in Denver but the servers are at Level3 in Dallas. Look at Internet Pulse (http://www.internetpulse.com/) , click the intersection of Level 3 and UUNET. You'll see that Dallas is still off the air.

So how the F does a hosting team, who I bet aren't sleeping too well, in Denver get back online if they can't talk to the servers anymore than we can. I bet they've even taken the long drive to Dallas but if they are there in the cage it still won't help if UUNET(Worldnet) and all of Dallas are down.

for the uninformed or thinking of moving because Ryan choose that data center....

1- Level3 Dallas is one of the largest server farms on earth
2- UUNET is the friggin internet. The Dallas NAP (where the isp's connect to each other) must have been seriously whacked by the worm and I bet people are working 24x7 to fix it.
3- I/we choose Gearhost because of the Microsoft servers and focus on MS tools. If they didn't do the SQL Server patch then shame on them but they are no different than about 250,000 others.
4- Change hosts and a different data center on a different backbone. That one will get hit the next time. Just odds baby.

Originally posted by CADjunkie
This attack sucks royally and I'm glad I have a backup email account. My site is crawling and might as well be dead.

Stop blaming Ryan and Gearhost. GH is in Denver but the servers are at Level3 in Dallas. Look at Internet Pulse (http://www.internetpulse.com/) , click the intersection of Level 3 and UUNET. You'll see that Dallas is still off the air.

So how the F does a hosting team, who I bet aren't sleeping too well, in Denver get back online if they can't talk to the servers anymore than we can. I bet they've even taken the long drive to Dallas but if they are there in the cage it still won't help if UUNET(Worldnet) and all of Dallas are down.

Shows how little I know. I thought GH had the servers in house... I did not know they were in Dallas. When a hard drive goes down, how do they know that? they call Dallas? They often say, they had to change the hard drive... they did not do it, someone else did.... From the way GH spoke over the past year, I really thought the servers were in house.... Hmm.....

Yeah, I thought GH owned there own DC.

I just did a trace route and dang if it didn't go to Denver.

My apologies. When I started with GH I thought it went to Dallas but maybe I was half asleep.

They should be in a top level datacenter and not in house. The worker bees are there to swap drives and any other chores.

Once again sorry for my confusion.

:cartman:

Is there anyone with inhouse servers on mid-east coast??
WashDC-Phila-NJ-Delaware area??
thanks.

Originally posted by CADjunkie
Stop blaming Ryan and Gearhost. GH is in Denver but the servers are at Level3 in Dallas. Look at Internet Pulse (http://www.internetpulse.com/) , click the intersection of Level 3 and UUNET. You'll see that Dallas is still off the air.

So how the F does a hosting team, who I bet aren't sleeping too well, in Denver get back online if they can't talk to the servers anymore than we can. I bet they've even taken the long drive to Dallas but if they are there in the cage it still won't help if UUNET(Worldnet) and all of Dallas are down.

for the uninformed or thinking of moving because Ryan choose that data center....

1- Level3 Dallas is one of the largest server farms on earth
2- UUNET is the friggin internet. The Dallas NAP (where the isp's connect to each other) must have been seriously whacked by the worm and I bet people are working 24x7 to fix it.
3- I/we choose Gearhost because of the Microsoft servers and focus on MS tools. If they didn't do the SQL Server patch then shame on them but they are no different than about 250,000 others.
4- Change hosts and a different data center on a different backbone. That one will get hit the next time. Just odds baby.
While I agree with some of what you say, UUNET is not the "friggin internet". Also, most hosting companies have their servers in datacenters where there is more than 1 provider (ie UUNET) coming into the site, so that if one provider (ie UUNET) drops the ball, the others are in place to pick up the slack.

Many of the other servers out there have UUNET bandwidth in their datacenter, and they are running fine. Yes, this is an isolated case for the gearhost servers, which are in the UUNET datacenter, but putting all your eggs in one basket (whether it's Cogent or UUNET) is never a good idea for this very reason.

It's not the entire Dallas NAP that is out, but the UUNET router for the datacenter where Gearhost houses their servers. With no other providers coming into the DC, Gearhost are at the mercy of UUNET. So, the statement that this could happen to any hosting company is not true, as many hosting providers use multiple bandwidth companies to maintain a redundant and robust network to deal with issues such as these. It reflects poorly on the business choices Gearhost made, not on their network per se.

- John C.

Originally posted by JohnCrowley

many hosting providers use multiple bandwidth companies to maintain a redundant and robust network to deal with issues such as these.
- John C.

Name us some please.....(East Coast)

Originally posted by mine1
Is there anyone with inhouse servers on mid-east coast??
WashDC-Phila-NJ-Delaware area??
thanks.

go to yellow.com. Type data center or internet. look up states on mid-east coast. Get the list of names and start calling... I'm sure you could find something.