How about some more discussion.....

What is the best and best value live chat software available?

Robert

sheeesh..are we on a posting craze :D

Live Support Chat? or just plain old chat?

Live supporty chat.

I am home sick with the Flu and need something to do other than sleep. :)

oh no! Flu season got you too eh? Spend some more money and feel all better :D

Anyways...I like phplivesupport. The new version (2) is supposed to intorduce all sorts of new features. Also drawback is the price - $160 each year.

I found a really good simple one that I like very much.

http://www.minihelp.com.br/eng/

Hey Robert,

How about pulling some strings and get another audio chat back up :D

It'll be just like the phone over the internet

Are there any free kinds. I am looking for one but cant find a free.

Its still under development, I am coding it.
just joking :D

Frankly, i didn't used any live php software but like messangers.

IRC is overlooked.
Rackshack use it very well, as do we.

We use a nice cgi client for our customers:
http://cgiirc.sourceforge.net (yes its free).

http://unitedhosting.co.uk/chat/ <-- to see how we intregrated it.

IRC is overlooked.
Rackshack use it very well, as do we.


I think most Providers does not allow IRC on their network. My provide too.

Originally posted by Shikha


I think most Providers does not allow IRC on their network. My provide too.

There is a lot of bad stigma attatched to irc, but its pretty easy to use it in a controlled way.

There is a lot of bad stigma attatched to irc, but its pretty easy to use it in a controlled way.


Can you please provide more details on how can it be run in controlled way? What can the best alternative of IRC?

Well to use IRC you dont need to run a server. Choose an existing network (there are a lot of them) and create a room for your support chat, then use something like cgiirc to connect to it - That means you are not running any irc server and can make use of someone elses.

Liveperson

As I have said on this subject before, its not cheap, but it works very well.

Originally posted by akash
oh no! Flu season got you too eh? Spend some more money and feel all better :D

Anyways...I like phplivesupport. The new version (2) is supposed to intorduce all sorts of new features. Also drawback is the price - $160 each year.

I like products like LivePerson and phplivesupport but they are service based.

Anyone knows one that's not service based (you buy it and use it yourself) that's developed with asp, asp.net or ColdFusion?

Sami

I would like to find a good one free or <$99 one time fee.

I don't see why the pricing is so high for live support software. It is such a simple concept. I don't need reporting, ability to 'push pages' or any of the 'add ons'. Just basic text chat. Simply, straight forward.

I don't need to use their network - so paying a monthly fee makes no sense to me.

Hello :D

I was actually here doing a search for live support apps, particular Sitechatter, to see what people thought of it.
I couldn't find any views on it at all.

However, in answer to your question, Joe... Sitechatter is
US$10 a month. It looks fine and offers quite a lot of features
(the deluxe version offers a couple more for US$30).
Still, if anyone knows anything about how it actually works in real time, I'd be very keen to hear.

Anyhow, on with my searching.....

[edit: thought i'd add the url: Sitechatter (http://www.sitechatter.com/products/default.php) ]

I havent looked around SiteChatter that much, but it seems alright from what i've seen.


I personally don't like to deal with individual monthly charges. I think the script should be just a 1 Time Fee.

Is it remotely hosted, or using their servers in some way?

It's a remotely hosted service.... yes.
I have thought that it may be useful to have a remotely hosted service to start with to see how the whole live support thing works on my site and then move to a system placed on my own server - I don't know, still not sure about my thoughts on the matter.

I just want something free of <$100 one time fee

Originally posted by intraweb
I just want something free of <$100 one time fee

Joe,

Check out the following if you haven't...
PHP Live Helper: http://www.turnkeywebtools.com
WebUMake Instant Helper: http://www.webumake.com/wih/index.htm

Hope that helps!

PHP Live! Support all the way!

I've been using it since 1.8. I liked it so much I went and got a job for OSI! :P

Anytime you goto www.osicodes.com and click the chat icon, you'll get me! :P

phplivesupport is awesome..

I like LiveResponse personally.. it's pretty similar to the software Rackspace uses. You can see people browsing the site, and pop open a chat window with them, and it has the same features as phplivesupport, it's pretty cool. http://www.kayako.com

Originally posted by Serin
I like LiveResponse personally.. it's pretty similar to the software Rackspace uses. You can see people browsing the site, and pop open a chat window with them, and it has the same features as phplivesupport, it's pretty cool. http://www.kayako.com

Does the osicodes software do all that too ?

and more!

Go signup for a free trial!

http://www.phplivesupport.com/

I researched the web chat software pretty throughly a couple of months ago. I tried several hosted solutions and also several running on our servers. At that time someone suggested Kayako LiveResponse, I've been using it since I saw it! VERY feature rich compared to the others. It is hosted on your server(s)!

Since we are a customer and thanks to varun, I have just checked out LiveResponse v2 and it is now the best!!!

I hope he doesn't get mad but the link is:

http://www.kayako.com/beta_liveresponse
User Name = admin
p/w = demo

Test URL:
http://www.kayako.com/beta_liveresponse/test.htm

Before purchasing anything else, I'd at least have a look...


Gary

Hey eyckzo,

It's against the rules to be "promo" your own software / company!

And then to bash someone else's product...

What's the deal here??? :angry:

Sorry to bring the link down but LiveResponse v2 is not available for public testing yet, till then here are couple of screenshots to get you all fired up :D

http://www.kayako.com/beta_liveresponse/lr1.gif
http://www.kayako.com/beta_liveresponse/lr2.gif
http://www.kayako.com/beta_liveresponse/lr3.gif
http://www.kayako.com/beta_liveresponse/lr4.gif
http://www.kayako.com/beta_liveresponse/lr5.gif

Anyone who wants a sneak peek should either email or PM me and I will see if I can arrange a demo for you ;)

Just couple of words, LR v2 is very much stable when it comes to handling sessions, it is dialup friendly, has a LOT of unique features, new intuitive UI and couple of other things that I cant say right now.

The release date for LR v2, eSupport v2 etc is 10th Feb.

Regards,

Varun

Are there any free software like this or old software that can be given as free?

Originally posted by Varun Shoor
Just couple of words, LR v2 is very much stable when it comes to handling sessions, it is dialup friendly, has a LOT of unique features, new intuitive UI and couple of other things that I cant say right now.

Will you be including a modernbill plug-in in the new version? I saw a mention of it in the modernbill forum a couple of months back. ;)

Well, I am gonna be using Unreal IRCD, Epona's Services, and eIRC Java Client for my Live support option

I've seen this type of post, a few times. Surely its not that hard to program a live chat program in php, mysql. I think i will have a go over the next week or so. If i do get anywhere i will put up a post. If anyone is interested in helping, pm me

cheers