Hi:

Im trying to setup perlDesk, but keep getting the following error when I run the install.cgi error

: Error

Could not connect to the help desk database

Does anyone know why this is happening?

Thanks in advance for your help and knowledge.

Did you edit the config.pl file?

Yup. Configured it. Created MySQL DB w/o Tables.
and I doubled checked my path.

I looking through the forum at perldesk.com now, but not having much luck.

If you're using cPanel, did you remember to append the database name and user name in the config file?

Vito

Did you run the install.cgi script?

Perldesk works on a raq? Or am i thinking of another program? That works from within the actual OS

I've installed perldesk on a few RAQ's works a dream.

Thanks.

I figured out what was wrong, but I still have a problem with perlDesk. I think my paths are wrong because my screens are coming up blank when I go to admin.cgi

I installing on a cobalt and Im using the following paths:

Data Path: /home/sites/site15/web/cgi-bin/hd
(here is where pdesk.cgi is located)

Image Url: http://support.mydomain.com/images

Base Url: http://support.mydomain.com/cgi-bin/hd

If this is wrong can someone let me know

Thanks Again!!!

Perldesk works on a raq? Or am i thinking of another program? That works from within the actual OS

I've successfully installed Perldesk on a RAQ. I don't believe this runs within the actual OS per say. It's a perl/cgi script. I DID notice however that the way Perldesk is written, it doesn't support table prefixes. I ended up having to modify over 1/2 the files to get it to recognize prefixes so the Perldesk tables wouldn't possibly conflict with other tables in the same database. Hopefully they will fix this in the newer versions.


I installing on a cobalt and Im using the following paths:

Data Path: /home/sites/site15/web/cgi-bin/hd
(here is where pdesk.cgi is located)

Image Url: http://support.mydomain.com/images

Base Url: http://support.mydomain.com/cgi-bin/hd


support.mydomain.com is pointing to your root directory? If this subdomain is pointing to a sub directory, it would assume that the images folder and cgi-bin on the web-side are under the sub directory and not the root.