Web hosting is a tough business – our customers expect us to be available 24 hours a day, 7 days a week, there are a lot of variables in play, and the room for error is small. That’s ignoring the fact that the hosting business has extremely low barriers to entry and as a result, … Continue Reading → (http://www.hostingcon.com/blog/customer-service-hosting-executives-hostingcon-2011/)
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