Where is it?? Down again ??

Don't know. Can't reach it on my end either.

Darn it,

Cannot contact them either. :angry: :angry: :angry:

Acunett.com seems to be down from Los Angeles.

root@micfo [~]# host acunett.com
;; connection timed out; no servers could be reached

Try to contact their support:

Technical Contact:

Services, AcuNett Web support@acunett.com
AcuNett Web Services
509 Hodges Court
Franklin, Tennessee 37067
United States
(615) 778-0391

- Amir

It is down for me too from Singapore.

I believe Brian from Acunett was in WHT a while ago. I would supposed that they are probably aware of the situation and working on it.

http://www.webhostingtalk.com/showthread.php?threadid=105499

I sent an email to Support. It bounched back. :angry:

Three weeks ago was down for days... and now again. :angry:

Ticked me off, already. :angry: :angry:

Ouch! And Brin_Acunett just posted
http://www.webhostingtalk.com/showthread.php?threadid=105499
just a few minutes ago.

Aren't they on Rackshack?

Originally posted by eddy2099
Ouch! And Brin_Acunett just posted
http://www.webhostingtalk.com/showthread.php?threadid=105499
just a few minutes ago.

He is not aware that Acunett has been down for hours. At least for me.

Hmmm. A staff from Acunett doesn't know his site is down is really asking for it. Don't all web host supposed to have some external monitoring to alert them at the first sign of trouble ? Besides their business relies on it. It does speak volumes about them. hmm.

And he's willing to put that 400 members online at a time vb on a shared server for peanuts. Sounds like a great operation.

8 hours later and they are still down, btw.

the thing is that they moved last weekend from the old servers to some new place with a new server.

i don't know for sure but it sounds like everyone is hosted on the one server.

in any case...everything for them is toast.

nothing works.

over the weekend, i started noticing problems with their servers.

then came problems with their dns entries not showing.

now everything is timing out and they aren't responding.

i'm stuck in the same hole as everyone else and i don't know what to do...

its been down for about the last 10 hours.. with on and off downtime over the whole weekend



this is rediculous

hey biz...have you tried calling them?

i don't even have a phone number for them.

Profile For Brin_AcuNett

AOL Instant Messenger Handle: Airman3454

start flooding when he's on :D

- SF

phone number is dead as well :(
looks very sad ... very very sad :(

Originally posted by gtrplayer
hey biz...have you tried calling them?

i don't even have a phone number for them.

I got bored so I decided to help out =P
Originally posted by Micfo.com
Services, AcuNett Web support@acunett.com
AcuNett Web Services
509 Hodges Court
Franklin, Tennessee 37067
United States
(615) 778-0391

I think the phone number is fake!
Your search is based on: 7780391 in 615
Unable to return results...

Reason: No listings were found.
We searched on 7780391 in 615 however; we could not find any listings to display.
good thing that the internet is so friendly that I found:
[QUOTE]Fang, Daniel
509 Hodges Court
FRANKLIN, TN 37067
MOD EDIT: Ronny Fang 615 300 4389
Start calling him :D

- SF

well...i'm not sure what's going on. the errors i'm getting from a traceroute indicate that their dns and reverse dns entries don't exist.

I am not going to bug the poor guy.
but i would like to know how did you find his number and real name?
could you explain please?



Originally posted by SFighter86
I got bored so I decided to help out =P

I think the phone number is fake!

good thing that the internet is so friendly that I found:

Start calling him :D

- SF

he found it the same way i did...domain registry info...

i just got off the phone with ronny and he says that the problem is that they were running diagnostics on the server and the drive crapped out.

so...they have been trying to get hold of the datacenter.

i've tried calling the data center and all numbers are disconnected.

but that's where we are right now.

Oh...no...

Not again.... this craziness.... :angry: :angry: :angry:

it's not the domain registry info. since i had this domain registry info - 12 hours ago.
the phone # in the domain registry info was a fake one.
so SF managed to find the right one.
and thats what i want to learn from him - how to do it.
BTW what's the Datacenter phone/info?
and how come that a diagnostics program can kill all acunett? i thoght they have many servers? is it just 1 man/1 server show?
time to get another host i guess :(



Originally posted by gtrplayer
he found it the same way i did...domain registry info...

i just got off the phone with ronny and he says that the problem is that they were running diagnostics on the server and the drive crapped out.

so...they have been trying to get hold of the datacenter.

i've tried calling the data center and all numbers are disconnected.

but that's where we are right now.

Wow they have some understanding customers ;)

Originally posted by NexDog
And he's willing to put that 400 members online at a time vb on a shared server for peanuts. Sounds like a great operation.

What exacly does that mean?

Brin is only marketing, so he wouldn't be aware of the situation. Anyway, like gtrplayer said our drive crashed last night after running some diagonistics on our scsi drive. We asked fdcservers for a reboot, it came up at the grub prompt and froze. We asked for the drive to be replaced so that we can retrive the data, reinstall 7.2 on the SCSI and put all the data back in.

We lost contact at 2am...

been trying to get ahold of them ever since. If anyone knows fdcservers i'd greatly appreciate the info ;). We've tried about a dozen phone numbers already.

Unfortunately, our Rackshack servers were canceled a few days ago.

Excite server and NYC server are still up.

We are loosing much sleep to ensure the websites are back on at the earliest possible time.

If you have any additional questions or concerns, please call me at 615.519.9505. I won't mind sharing with you any updates or concerns of my own about the situation.

Ah...so it's just those of us that have already been moved to the new, improved, will-solve-all-the-problems Chicago server that are down. Wonderful.

So that's what happened.... I'm still on one of your rackshack servers... and the server I'm supposed to be on is the one that is down. Can you spell screwed?

As to the fake phone number, we changed it a few months ago after numberous customers started calling us for phone support instead of using our help desk or email.

We are now running backups from google and msn to the excite and NYC server. Trying to retrieve as much data as we can.

Kingcomp Systems
141 West Jackson Boulevard
Chicago, IL 60604
773-889-2450


did y'all try this number?

Number has been disconnected.

and that's mean? are we fu**ed?


Originally posted by Rob_AcuNett
Number has been disconnected.

hang on...i've got their leasing agent on the phone. they are looking up an emegency contact number for them. i may have to have them call you.

the receptionist is going to their office now to check on them.

Originally posted by biz
and that's mean? are we fu**ed?




That means I am still looking for phoen numbers to contact them. We suspect their techs are off for Martin Luther Day.

Looks like it fellas... until we get on the NYC server. Expect 24-48 more hours of downtime.

Originally posted by Myacen
Wow they have some understanding customers ;)

it's not that i'm understanding. i'm trying to help myself and i'm not going to get anywhere by screaming and hollering.

i've got to pick up the phone, make calls, do the research and get involved.

once this problem is resolved, then we'll (my clients and i) will look at this and re-evaluate things.

i spent 14-years working in the tv news business. i can tell you right now...the absolute worse thing that you can do is remain silent during a crisis.

that's my only complaint about acunett.

whenever there is an outage, they are slow with information.

i don't expect a phone call or im the instant a problem crops up but when we have issues like this or like last weekend, a steady stream of what's happening, why, and what we can expect is vital.

like i said...i'm not necessarily understanding...i just don't have a choice.

Downtime shouldn't be more than 24-48 hours, just depends on when our datacenter staff decides to show up at work.

Originally posted by BKSpot
Looks like it fellas... until we get on the NYC server. Expect 24-48 more hours of downtime.

Ah..... no...not even another 24 hours guys..... please..... :angry: :confused:

John, it's true information is important, especially in critical moments. i agree, as we have had the same experiences with our datacenter. Even if we are workign 100% to get an issue resolved, we should still take time to inform our customers. That was a mistake last time with teh server transfer.

This time, our help desk was down, I shoudl have looked for thign to WHT to inform our customers as I know most of our customers would come running here.

I apologize for my stupidity today. Although some of it could be blamed on lack of sleep :rolleyes: (bed time 3am)

Originally posted by AcuNett
Downtime shouldn't be more than 24-48 hours, just depends on when our datacenter staff decides to show up at work.

If you're moving us to the NYC server, wouldn't that mean a change in DNS, this 24-48 hours?

Originally posted by Rob_AcuNett


That means I am still looking for phoen numbers to contact them. We suspect their techs are off for Martin Luther Day.

you're suspicions are right. their leasing office sent security up to their offices and as suspected they are closed.

it doesn't explain the large number of phone numbers that are all disconnected that i have found for them. in fact, even the leasing office has a disconnected number for them.

after this guys, i think you need to re-evaluate who you host our sites and your business with.

there's no doubt that this experience is going to cost you a lot of hard earned customers.

but i'm not telling you something that you probably already know.

i know you were dissatisified with your previous provider but at least they HAD valid phone numbers.

and i also know that preaching from me aint' going to do any good or change anything right now. all we can do is sit tight because even if users got on with another host, it would take another 48-hours or so of downtime before the dns changes could be logged.

We're not moving you guys, but in case chicago is dead (highly unlikely, unless the datacenter staff spilled coffee on our SCSI), we want to have the proper backups to restore on NYC and Excite. By the way, Excite is a PLESK 5 server, NYC is CPANEL 5

John, do you think you could get a hold of Petr's home phone? Maybe a little cash incentive will get him running to his office ;).

EDIT: Or maybe his email?

Okay, then there's no way you're going to add PSA customers to a CPanel server.... at least I don't think you will. Ronny, I still need the proper DNS... you gave me IPs and I looked them up, but they're not private... or do I just ns1/ns2.acunett.com... ?

two more things:

1) i apologize to the other users of this board because we seem to be hogging this forum for our internal communications.

2) i'm wondering about this fdc server company. they can't even spell right on their marketing materials:

"fill out the form bellow and we'll send you a quote on lower end server ! "


that's from their contact us form.

If you want to go on a Cpanel server we can switch you over (free of charge). The DNS for NYC is ns1d.acunett.com and ns2d.acunett.com

64.191.17.40 and .41 for DNS

Originally posted by AcuNett
John, do you think you could get a hold of Petr's home phone? Maybe a little cash incentive will get him running to his office ;).

EDIT: Or maybe his email?

let me see what else i can dig up.

Originally posted by AcuNett
If you want to go on a Cpanel server we can switch you over (free of charge). The DNS for NYC is ns1d.acunett.com and ns2d.acunett.com

64.191.17.40 and .41 for DNS

Ronny, I'd like very much to do this... what are the procedures? I'm changing my DNS right now.

Originally posted by BKSpot
Looks like it fellas... until we get on the NYC server. Expect 24-48 more hours of downtime.
it will be 48 hours if we move to another server. since it takes that time to change the dns reg info :(

DNS should take only 12 hours or so (until midnight usually) if you have a good ISP. BKSpot, please PM me and I can give you the details.

BTW, the old IP addresses you gave me matched: ns1.inspiredhost.com or something... if thats not right you might wanna check that out.

Originally posted by gtrplayer

Snip

You would be a great asset to a host as a customer :)

ronny...check you pm box.

He sure is :) I think we'd be in deep doodoo without him.

Anyway, there is a God...

You don`t have to offer us any extra money , our techs are working on it but there seems to be deeper hardware issues, we hope to have it fixed in couple hours

regards

FDCservers

Originally posted by AcuNett
He sure is :) I think we'd be in deep doodoo without him.

Anyway, there is a God...

You don`t have to offer us any extra money , our techs are working on it but there seems to be deeper hardware issues, we hope to have it fixed in couple hours

regards

FDCservers

Thank Goodness...... there is One. :)

This thread at the very least would show other companies not to trust their business with FDCServers. You get what you pay for.

I hope you manage to resolve the drive problem and that your experience with FDC improves.

Originally posted by biz
I am not going to bug the poor guy.
but i would like to know how did you find his number and real name?
could you explain please?

AnyWho (http://www.anywho.com)

- SF

Phew... :cool:

Thanks Matt, I dont' know what happened between 2am and now (maybe they were workign on it, maybe they weren't) but i'm glad that they responded. Their service has been great since we ordered. Let's just see how this problem goes.

Originally posted by voxtreme-matt
This thread at the very least would show other companies not to trust their business with FDCServers. You get what you pay for.

I hope you manage to resolve the drive problem and that your experience with FDC improves.


well...i don't know if this speaks to that company's trustworthiness or not. time is usually the best test but this company had a cellphone for a main number, a trail of at least 15 phone numbers in the last three years that are also disconnected, and poor grammar and spelling on their marketing materials.

those usually point to a potential problem. especially since their leasing office doesn't have an emergency contact number so if anything were to happen to their office, a fire, flood, whatever, the building has no way to initiate contact with them.


they have a lot of warning signs which a lot of people would miss so i can't necessarily blame anyone...but still...these guys appear to be a problem looking for a home.

also if they do a search on this forum and see that someone went to the lengths of calling their leasing office to get hold of them and that no one has an emergency number for them, it might make them change the way they do business.

i doubt it though.

looks like they just got yanked of spews in the last couple of months.

I knnow you guys are dieing for an update. Petr is saying there might be a motherboard problem (he is not too sure though, will get back to us). I'm not sure how it could have affect the motherboard however.

Whether this is a bad thing or good thing remains to be seen. If it is a motherboard problem, and not a hard drive problem, that means all we have to do is swap the mobo and all data will be fine.

Ronny,

Thanks for the update. :)

Do you know, roughly when will be up again?

I have no idea at all, we're all anxious for the next email from fdc

Originally posted by NexDog
And he's willing to put that 400 members online at a time vb on a shared server for peanuts. Sounds like a great operation.

Finally realized what you were talking about. Brin is still learning, I have told him that the request is equivalent to a Dedicated server and had him edit it. Thanks

Will those of us moving to NYC be able to go back and pick up lost e-mail and updated files once Chicago is back up? I am sure there is mail sitting there from over the weekend for some of us. Assuming of course that the disk is not the problem.

(And thanks for taking care of this - the frustration level has to be high for everyone right about now. )

Yes you should be able to retrieve the mail, allthough currently all mail sent to the server should be bounced.

any idea when everything is going to be back up?

today hopefully?

I am not quite sure, they still haven't given us word yet. For those who want to transfer over to a CPanel server please PM me.

Server is online. We are inspecting it.

Originally posted by Byte
Where is it?? Down again ??

Well, it certainly is down from Canada. :(

Why not simply change a host since it happens on a regular basis?

Good luck!!

Originally posted by Rob_AcuNett
Server is online. We are inspecting it.

Oh...please...... I hope this is for real. :)

since dns was down is it going to take another 48 hours to propogate back into the system.

Originally posted by gtrplayer
since dns was down is it going to take another 48 hours to propogate back into the system.

Oh.....No...

Ah....
:bawling: :bawling: :bawling:

you gotta be kidding me

Luckily for us you are very wrong on this
Once server is up - with all IP's on it - then we are set within seconds - at least from the DNS view.
Assuming they didn't lose the data

But then - I don't see the server up yet - so I guess I have to go back to my prayers



Originally posted by gtrplayer
since dns was down is it going to take another 48 hours to propogate back into the system.

Ok here's the deal, and it does not look good.
SCSI drive was unmountable, I had no choice but to ask them to reinstall redhat7.2 so we can load the data from backups.

Unfortunately we have all the server backups except for Yahoo server. For some odd reason, the backups of Yahoo never made it to it's remote destination. Yahoo server itself was disconnect from Rackshack for AUP violations. RS wouldn't let us into the server to check it out.

FDCservers installed red hat 8.0 after about 3 emails sent to them containing the word 7.2

I told them 30 minutes ago to install 7.2 again, haven't heard from them since.

As far as Yahoo goes... everything is gone. I don't know what to say. If you would still like to continue hosting with us, though after something like this, I don't expect it, I will take 75% off your current billing, as well as a free cpanel account. If not, please PM me and I will have your recurring billing stopped, and a refund issued.

do you think you can have the other servers running tonight?

so if the drive was unmountable, and the drive was suspect to begin with, why aren't you asking for another drive?

i wouldn't chance it.

second...what kind of time estimate can we expect for just email to be up and running? i just need to tell people.

I'm restoring the backups as we speak.

So everything is gone?! Isnt' the first time, won't be the last. I'm losing extremely important emails. Emails that will cost me money. Just tell me what I need to do to get my email back up and running.

How old is the backup? Is this the 10 day old backup?

I assume we lose anything new since the backup, including any unread e-mails sitting on the server before it went down?

I am going to need to let my clients know. I have one that has been doing investment negotiation via e-mail and another doing quite a bit of business via e-mail. I already have a client that is extremely pissed because he hasn't checked his e-mail since Thursday.

Originally posted by BlackDove
How old is the backup? Is this the 10 day old backup?

I assume we lose anything new since the backup, including any unread e-mails sitting on the server before it went down?

I am going to need to let my clients know. I have one that has been doing investment negotiation via e-mail and another doing quite a bit of business via e-mail. I already have a client that is extremely pissed because he hasn't checked his e-mail since Thursday.

The backups are ten days old. Yes, any new changes made to your website will be undone once we restore the backups. All emails from when the server went down were bounced.

We are restoring backups to Chicago now. Server is expected fully functional later tonight or tommarrow morning.

All the best with reaching a resolve to this Acunett. To the affected clients...try to stick by your provider. These things can happen to anyone.

Gary

We're implementing daily backups from now on on the PLESK server.

I'm about to shoot myself.

First I ran a diagnostic script, that somehow had "format" as part of the diagnostic

Second I didn't implement the backup script on the new server yet which I should have done, if I had done that, everything would be up and running with the latest files right now.

Third Yahoo servers backup files went who knows where, and if only rackshack didn't unplug us.

I haven't sinned that much lately have I?

Anyway another update, the connection between excite server and chicago server seems to be a bit slow right now, transfering at aonly 400K a second. ETA on the entire server, excluding any problems that may occur, is about 10 hours. Everything should be up when you wake up in the morning.

As of now I'm pissed at myself and at the Chicago server so I encourage anyone who will listen to me to switch over to the NYC Cpanel server. It's been a good boy so far.

Ronny/Rob,

Wish you lots of lucks and hopefully you can sort out everything. Let us know if we can be of any assistance to you. :-) This happens to best of the bests, however the difference is only that good hosts get lesson from their past negative expriences.

Hey!

No shooting yourself!

Good luck, and dont panic, as Micfo said, it can happen to the best :), Ive never had anything but good support from you in the past so I really have nothing to complain about :).

Again good luck, and God bless,

Luke

here..here...that's right. you can't shoot yourself...


at least until the backups have finished and the servers are back up and running.

then if rob will allow you the time off...you may shoot yourself...

:D

i'm just sorry i couldn't have been more of a help to you guys.

you know...now that i think of it...i would like to see if i can get you guys to find a way to let us know about these problems as they are happening.

we have people and money riding on this, just as you have.

and the sooner we know, the sooner we can get the word out to try and be proactive with our customers...tell them before they tell us.

the customers don't expect 100% but if we can tell them early enough, they can implement backup plans.

oh by the way, just adding to the fun here. Before I pressed the magic button that destroyed the server, the HD on my personal computer was corrupted. While testing the HD on another computer, somehow that computer became corrupted as well. I had to reinstall windows on my own pc, and as for the other..... it now takes 4 hours to boot from cd rom.

:stickout: :o :confused: :mad: :angry: :bawling:

Hang in there Ronny.

Things will only get better :-). We've been in similiar situations like these before and we can only imagine what you're going thru.

Good luck

let me say this...ronny. go buy a lotto ticket. with the luck you had over the last 24 hours, it can only improve.

Well - I know it's no consolation, but you aren't the only ones having trouble. Must be something in the stars or the full moon or something. I've had problems with my system, my connection (thank you DirecTV DSL) and now this. And I know at least 7 other people having computer problems between last week and this week.

So you aren't alone!

Hmm, why am I thinking that there is a probability of a virus or trojan.

Unless it's something totally new and unknown, my system is clean. And the DSL issue was my provider getting out of the DSL business.

I can't speak for the others I know - I don't exchange e-mail with them or know anything about their systems or online habits.

heh my comcast cable's been going at a rate of about 6k ever since the Titans lost. (My hometown team btw)

Update: FDCServers installed RedHat on an IDE HD. I'm wondering where my scsi ran off to. Emailed them about it. *sigh* ETA is still tomorrow morning, if fdc can get my OS installed correctly as soon as possible.

Originally posted by AcuNett
Update: FDCServers installed RedHat on an IDE HD. I'm wondering where my scsi ran off to. Emailed them about it. *sigh* ETA is still tomorrow morning, if fdc can get my OS installed correctly as soon as possible.

What does it mean? Is that good or what? :)

To Ronny/Rob,

Good luck guys, I have really gotten to know Ronny, Rob, and Acunett itself. Certainly they have provided quality exceptional services, and will continue to do so... Tough times are only a sign of something good ahead.... Anyway best of luck in getting everything resolved quickly...

Best Regards,
-Nirav

Thanks for the heads up (or is it thumbs up? too tired to remember). Byte, that is bad. We have to start the transfers over again after they reinstall the OS on the scsi drive which they are doing right now.

Also, I would like to give all our resellers a free cpanel account so that their website and helpdesk is on a different server then their customers. This is optional of course. If you would like one please PM me and I'll set it up for you. This will be the last post regarding any thing relating to AcuNett support. Hopefully tomorrow morning everything will be running smoothly and all matters will be resolved in our helpdesk and forums.

Originally posted by AcuNett
Thanks for the heads up (or is it thumbs up? too tired to remember). Byte, that is bad. We have to start the transfers over again after they reinstall the OS on the scsi drive which they are doing right now.

Also, I would like to give all our resellers a free cpanel account so that their website and helpdesk is on a different server then their customers. This is optional of course. If you would like one please PM me and I'll set it up for you. This will be the last post regarding any thing relating to AcuNett support. Hopefully tomorrow morning everything will be running smoothly and all matters will be resolved in our helpdesk and forums.

Okay Ronny, let's do it. :)

Ronny has been a great host to me, and this could happen to anyone, personally I have seen ronny on all day trying to do his best to keep you informed as well as deal with the problem itself. This problem was out of ronny or robs hands, im sure the backing up issue has taught them and all of us a lesson about keeping up to date local files on our computer as we cant always rely on our hosts getting things 100% right (notice how servers up time is usually 99% instead of 100%), nothing can be guaranteed 100% and this is one case in the 1%, everyone makes mistakes, you do i do (alot more than most people i must admit).

Thanks ronny and rob and a few others posting help on this board, I hope all problems are sorted out as soon as possible, and until then i ask that everyone has the patience that they hope other people have when things on your end go wrong. Think back to a time where say visitors to your website were hindered by a problem that you couldnt get fixed straight away, you hoped the all had patience, well show ronny and rob patience as they are going their fastest they can.

Anyway enough out of me.

Duncan says:
will sites be back up in like the next say 10 hours?
Ronald says:
yea
Ronald says:
i'd say 132
Duncan says:
132 hours
Duncan says:
lol
Ronald says:
13


Ronald says:
in case someon easks, i'm off to sleep
Ronald says:
i'll check back in 3 hours
Duncan says:
ok
Duncan says:
lol
Duncan says:
sleep for 8 hours
Ronald says:
files shoudl be transfered over to the new server by then
Duncan says:
k


- Duncan

?

how much longer?

hmm...i just got another server failure message when i did a dns lookup on acunett.com

It’s really got out of control.
Ronny. I know it's not tottaly in your hands only but you can't let us wait for so long without ANY update!
If I would be you, I would stay awake all night and keep my customers updated. i am sure you or Rob could do that.
All we have to do is to sit here and get customers phone calls and apologize... :(

Sorry I went to sleep for a while as RH said the ETA for the transfers of the dump files will take about 6 hours. There was not much I could do except wait. Dump files transferred successfully, restoring files right now.

Originally posted by Byte


What does it mean? Is that good or what? :)

I assume that your host was having SCSI hard drives installed on their server and after this happened, the main proivder replaced the SCSI HD with IDE HDS.

SCSI Hard drives are much faster and more reliable than IDE HDs. Even it reduce alot of server load. This is what I got from his post, correct me if I'm bad :-)

ok...it's 9am cst and dns still cannot resolve to acunett.com

same here

We're having some trouble with the backups. MSN has been restored, but we are working on the issue with the other servers. I will post here when everything is complete.

oh not again :(

biz,

Don't worry, I am sure that Ronny and his team have it under control :)

A day or two of downtime is nothing compared to 2+ weeks of downtime.

msn is still down

hey carm,

just because ronny says that msn has been restored doesn't mean that it's functional yet. i believe there is still some work to do before it's functioning again.

but i'm not entirely enlightened on what they are doing but i'm confident that they are doing something.

oops

i thought restored meant online


my mistake

it's like 48 hours of downtime.
what do i answer my customers?

Everything is under control. The data on Excite, Google and MSN is secure and in the process of being backed up.

The ETA on all services up and running stable is 5 P.M Central time this evening. We are prepared to give everyone refunds and answer any questions you may have.

Ronny is now restoring the three servers as we had some delay before because the connection to Chicago kept timing out.

Originally posted by Micfo.com


I assume that your host was having SCSI hard drives installed on their server and after this happened, the main proivder replaced the SCSI HD with IDE HDS.

SCSI Hard drives are much faster and more reliable than IDE HDs. Even it reduce alot of server load. This is what I got from his post, correct me if I'm bad :-)

We have SCSI drives in all of our servers and refuse to settle for anything else considering most of our clients run some type of online community.

Chicago will up this afternoon then?? :)

did you consolidate 3 servers yahoo/msn/excite on 1 server = Chicago? isn't it to much load on one server?

YEA!!!! DNS is back up...i can see it.

The old servers were low end durons and celerons. This one is a dual p3 with scsi, It will be able to handle it. Is anyone from MSN server here?

The backups didn't restore correctly. Going have to start over, but this time the problem has been fixed. All the domains are there but half of them don't show up in PLESK.

Originally posted by AcuNett
Is anyone from MSN server here?

I can see our loveable bill knocking on your door :D ;)

Originally posted by AcuNett
The old servers were low end durons and celerons. This one is a dual p3 with scsi, It will be able to handle it. Is anyone from MSN server here?

i am

i get a plesk screen

:(

Originally posted by AcuNett
The old servers were low end durons and celerons. This one is a dual p3 with scsi, It will be able to handle it. Is anyone from MSN server here?

I am on Yahoo ( I was..I guess), which is considered gone without a trace......
What will happen here... ?

Something that bothers me
Do we know what the problem was?
Is there a way I can promise m customers that it will not happened again?
Will you have 24/7 support from now on?
From what I understand you are using not the best data center. No phone numbers etc... What will happen if we will have another crash?

The datacenter has been pretty good in this situation, except for the fact that they didnt' finish installing my HD two nights ago. I dont' think something like this will happen again, we will be doing daily backups now, as well as weekly backups to a remote location. Since Yahoo is gone, I want to make sure we ALWAYS have a backup somewhere.

I can't promise 24/7 support, but you have rob and i's cell phones. Feel free to call us even if its' 3am in the morning. (better be an emergency tho or i'll be grumpy ;p)

Also, please all clients, PM me so I can setup a free cpanel reseller account for you on NYC server. This might come in handy as your site can be hosted on a different server than your clients. Also from now on, all new servers will be colocated locally. We will have 24/7 access to the datacenter. Rob has already taken a tour of the datacenter and he's impressed.

any idea when the msn sites will be up?
i no longer get a plesk screen, nothing shows up

Originally posted by AcuNett
I can't promise 24/7 support, but you have rob and i's cell phones. Feel free to call us even if its' 3am in the morning. (better be an emergency tho or i'll be grumpy ;p)

where are the phone numbers? i don't have them. and will be happy to get them.
i just hope you are not going to change them in the next few months :)

Originally posted by biz


where are the phone numbers? i don't have them. and will be happy to get them.
i just hope you are not going to change them in the next few months :)

uhm...i don't anyone wants to post his/her cell number on a public board, regardless of the circumstance.

but hey biz...if you wanna post yours...go right ahead.

:stickout:

I have a two year contract on my phone so you shouldn't have any trouble with them changing. :)

Numbers are :

Rob : (615) 519-9505
Ronny : (615) 300-4389

Originally posted by Byte


I am on Yahoo ( I was..I guess), which is considered gone without a trace......
What will happen here... ?


Un fortunately you will have to use your local versions and upload them if you were on the yahoo server.

Originally posted by Duncan_Elude
Un fortunately you will have to use your local versions and upload them if you were on the yahoo server.

Okay.... I have no problem with that. As long as I know what I am doing here. :)

Thank you. :)

well..looks like rob proved me wrong. dude...you're nuts.

but given the circumstance, i guess i'd have given up something.

Well I'll ask Chicken to remove the phone numbers after everything is resolved. For now, it's teh easiest way for our customers to contact us.

Originally posted by AcuNett
Well I'll ask Chicken to remove the phone numbers after everything is resolved. For now, it's teh easiest way for our customers to contact us.

who is the chicken here? :)
thank you for the info.
hope i will NEVER have to use those numbers :)

"The ETA on all services up and running stable is 5 P.M Central time this evening"

is this still accurate? how is everything going?

It's restoring google server currently. All files have been restored already on google. it's taking a lot of time doing checks and fixes, which I think is a good thing.

Originally posted by Carm
"The ETA on all services up and running stable is 5 P.M Central time this evening"

is this still accurate? how is everything going?

Very accurate. We are running on time. If you notice, www.acunett.com is up and www.acunett.com/forums are up as well.

yea but if everyone starts rushing to the site won't that slow things down?

Not really. SCSI drives can handle it. It may be down and up some though as Ronny is restoring the other servers.

When the server was transfered a few days ago most of the clients were already using the new server. It was prefectly fine, and load stayed mostly under 1.0, which is very good considering it's a dual cpu system. For dual systems a load of 2.0 is standard.

Originally posted by biz


who is the chicken here? :)


The main man (moderator) :)

he's not really a chicken

Originally posted by Rob_AcuNett


Very accurate. We are running on time. If you notice, www.acunett.com is up and www.acunett.com/forums are up as well.

im not able to access them? i can ping them but nothing shows up


is it only me?

Originally posted by Carm


im not able to access them? i can ping them but nothing shows up


is it only me?

The websites are still being restored.

MSN restore complete. Excite restore started.

uhm..silly question but i don't like cpanel...and i especially don't want my sites on a cpanel server. the reason?

it puts stuff on whacky ports that my company blocks and i can't check webmail or even my sites from my office. the ports are blocked.

sorry to be a little annoying.

Hmm, now I am confused. MSN/Googles/Excite/Yahoo <- these are just name of servers right and not that you are mirroring their sites on your machines ?

Initially, I read it and it could mean either ways. But I thought those might be too huge to be place on a single server but than again, AcuNett could be very huge and could accomodate them. I am just not sure.

Any clarification just for someone outside the network ? Thanks.

We name our Servers by Search Engines. :D

We are stopping that as many people were confused as you are. We now call them by large US cities, such as Chicago and NYC.

Ha haa. I was confused by the cities too. I thought that you have or use datacenters in the major cities and thus the name. So I would guess that all servers (irregardless of the cities they are named afer) are now in FDC in Chicago ?

Originally posted by AcuNett
MSN restore complete. Excite restore started.

msn just went down again

No, only Chicago is located in FDC Servers in Chicago.

NYC is in Penn, Excite is in Washington DC, and Google Yahoo and MSN are in Texas.

Originally posted by Carm


msn just went down again

You are on Chicago. Chicago will come on and off as we finish restoring Excite onto Chicago. This should only take another 30 minutes.

oh ok

ya, msn chicago msn exicte ny
confuses me too lol

Update: Restoration for Excite has been delayed. It may be another few hours for Excite to be fully transferred.

There is going to be a delay on the restoration of excite server. PSA restore messed up on one domain, which had an "undefined IP". Unfortunately because of that one domain, psarestore would not continue (something i shoudl raise with plesk developers). I have had to remove that domain from teh old server, do a backup, transfer, and restore again.

Google and MSN clients have been transferred however, and they are online.

I'm still trying to figure out what the deal is with Yahoo/Chicago. I can not access anything, not even acunett. I desperately need my email, not too worried about my site right now, but email is very important.

Hi Ronny/Rob.
Well the Acunett went down again my friends.I just read your posts and I got scared.All of my pay per click search engine data including scripts,customers accounts and everything was on Yahoo and then it was transfered to Chicago server.I don't have a backup of the files for my pay per click search engine since my old computer crashed 2 weeks ago due to a virus.What am I gonna do my friends?

I don't know what to say... did you make the search engine yourself? The only thing I can do at this point is make sure it never ever happens again. From now on, we will have daily backups as well as weekly backups to remote locations. I can personally set a backup script to backup your mysql databases to your httpdocs for downloading so that you may have a copy as well

kslt all the data was lost on Yahoo server. We could not retreive any data as our previous provider unplugged us and the backups never made it to their remote destination. all Yahoo customers get the next three months free. If you would still like to host with us, I can create your account right away so that you may add domains and emails. Please PM me.

I've been following this thread, and learned that Ronny and his staff are doing their best for their customers. Things can only get better, so if you are a customer of AcuNett, I would recommend you to stay.

Ronny ... two thumbs up for you and your staff :)

Best regards,
________
Reyner N.

Originally posted by rey
I've been following this thread, and learned that Ronny and his staff are doing their best for their customers. Things can only get better, so if you are a customer of AcuNett, I would recommend you to stay.

Ronny ... two thumbs up for you and your staff :)

Best regards,
________
Reyner N.

Thank you to rey and the rest of you who have supported us. We are sincerely sorry about the recent events. This is NOT what you can expect form us in the future and this is NOT what AcuNett is about. Thank you all for sticking with us.


Sincerely,
Rob Bellenfant

Thanks a lot Rey, i really appreciate your kind words to us :)

I don't think I ever posted that excite was up... anyway it's up....please use http://www.acunett.com/forums for support now.

No, I didn't write the script myself but I did make some changes to it.What I'am missing is the custumers data (including accounts and links) for my pay per click search engine for the past 2 years.I can reinstall the new version of the script but I would have to start everything all over again my friends.Plus all of the tickets in my helpdesk and on the forum are lost.I can do everything all over again but it is gonna take me some time to get that many customers again since I'm gonna start from point zero.

Originally posted by add-link.net
No, I didn't write the script myself but I did make some changes to it.What I'am missing is the custumers data (including accounts and links) for my pay per click search engine for the past 2 years.I can reinstall the new version of the script but I would have to start everything all over again my friends.Plus all of the tickets in my helpdesk and on the forum are lost.I can do everything all over again but it is gonna take me some time to get that many customers again since I'm gonna start from point zero.

I wish the the best of luck My Friend. You are a truely great customer to have and I wish this didn't happen to you. I plan and making sure those backups are stored in two different locations plus I will download your website onto my personal computer weekly. I PM'ed you will your login details also. Please use the AcuNett Forums if you have any other needs.

Thank you again for being such an understanding client.

I just called Rob and he said that Michael is gonna activate my hosting account.

YOU GUYS ARE THE BEST OF THE BEST!!!!!!!!!!!!!!

Originally posted by add-link.net
I just called Rob and he said that Michael is gonna activate my hosting account.

YOU GUYS ARE THE BEST OF THE BEST!!!!!!!!!!!!!!

I already set it up for you. Michael may have taken longer. :cool:

THANK YOU FROM THE BOTTOM OF MY HEART.

servers workin well, thanks guys

I would have posted this in our own support forums, but for some reason no one is visiting their right now ;). If you are missing databases and/or databases do not contain data please pm me on acunett forums or through our help desk with database name, and which server you were on and I will restore them manually.

If you have anything else that concerns support please post it in the AcuNett forums, and thanks to Chicken and WHT for letting this thread stand for so long. Also thanks to all the other hosts and members of the forum that have wished us look and gave us hope in this thread.

Most importantly I thank our customers for being truly understanding and patient in this situation.

hey...didn't you forget to thank the academy?

:stickout and also thanks to john for his hard work in getting through to fdcservers

BTW, edit: wrong word choice to conclude this thread: I was talking to Rob yesterday:

"You should post on WHT that, due to the recent server issues, Ronny has shot himself"

:bawling: :D

server is droping packets.
i am getting 10% packet lose to this server.
i know it's not my fault since i dont get ANY packege lost to any other address in the world.
please fix

two things...

1) ronny...i'm sorry to see you go that way. you could've at least waited to make sure all the bugs were worked outta the system.

now if you're smart...you'd shoot yourself with a couple of tequila shots.

2) biz: rob and ronny are aware of the problems and have shared that with the fdc folks. it's being investigated.

its 9:24pm in california
I just finished sending out my apology letters.


ACunett is down.

:laugh:
its 9:25pm in california
I just finished crying on a message board


ACunett is Up.

yea...i know. i've tried being patient. i've tried being nice and now i'm mad.

i cannot believe this. everything i had was working fine until they moved me over.

Originally posted by gtrplayer
yea...i know. i've tried being patient. i've tried being nice and now i'm mad.

i cannot believe this. everything i had was working fine until they moved me over.

Please look at my response in the AcuNett forums.

please allow me to present the page i get when i try to view them:


The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.


Cannot find server or DNS Error
Internet Explorer

Originally posted by gtrplayer
please allow me to present the page i get when i try to view them:


The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.


Cannot find server or DNS Error
Internet Explorer

Try again. :)

i just replied to your reply.

Page works for me

that's the problem...it's hit and miss. sometimes it's there...sometimes it's not.

i'm at my office now..different net connection...dsl sted roadrunner and i've timing out on most of the acunett sites right now.

when i first got here this morning, it wasn't a problem.

Originally posted by gtrplayer
that's the problem...it's hit and miss. sometimes it's there...sometimes it's not.

i'm at my office now..different net connection...dsl sted roadrunner and i've timing out on most of the acunett sites right now.

when i first got here this morning, it wasn't a problem.

As I stated in the forums, you are the only one experiencing problems. I have been getting solid performance from the network since the move on two different ISP's. One cable and one DSL.

look, i'm not going to carrying this discussion on in a public forum.

i will just add that i believe that there are still some problems that you and ronny haven't addressed because you guys aren't experiencing them.

however my remaining clients and myself are experiencing them firsthand.

Originally posted by gtrplayer
look, i'm not going to carrying this discussion on in a public forum.

i will just add that i believe that there are still some problems that you and ronny haven't addressed because you guys aren't experiencing them.

however my remaining clients and myself are experiencing them firsthand.

We are looking into these problems now.

I just got done reading this whole thread. I was looking for a host, and your company seems good for these reasons:

Execellant Customer service: you gave updates and kept reassuring everyone.

Dedicated: I was really shocked that you gave out your personal cell numbers

Friendly: You spoke to everyone (well actually typed) with a professional attitude regardless their situation.

And more, that showed me that you be perfect for hosting. Like someone said before, These things will happen, but you and your associates handled the "storm" very well. Hope to do business with you soon.

Thanks YellaBunny, looking forward to it as well :)

Also John, after reading through your ticket with Rob, I do believe it might be a DNS problem on our end, not yours. Would you mind emailing me on this issue so that we can get it resolved as fast as possible? ronny@acunett.com

yella...
for the most part..these two do a bangup job. i'm just a little frustrated and blowing off steam. it's not personal...just lack of sleep and worry showing that's all.

CAN anybody reach www.acunett.com now at all? i cant reach it nor can i reach Any of my sites. RIGHT before there were all kinds of database errors and now its gone.


3:52am pacific time

nope...i can't get through either. i emailed ronny and it hasn't bounced back. i'm wondering if it's part of that ddos attack that's going on.

while the sites appear to be down, they are still pingable and traceroutable.

and i just ftp'd into my stuff and it's still there :D

so i guessin' ronny didn't run anymore "diagnostics" -- read as
"rm -rf*" on the server again...

im noticing the same thing

we're not alone...

read this thread about the huge ddos underway now...

http://www.webhostingtalk.com/showthread.php?s=&threadid=107128

i still get great ping times and i can ftp into it

i think its just server related


has anyone called them? its going on to 8 hours downtime

it's back up...i think.

Originally posted by Carm
i still get great ping times and i can ftp into it

i think its just server related


has anyone called them? its going on to 8 hours downtime

Server is currently up and has been for last 10 hours. If you are still having problems please email me rob@acunett.com

can anyone reach acunett now?

FDCservers had an ongoing DOS attack for a while. It's back up now. Instead of bringing back an old thread, please PM one of the staff instead.

Does anyone can access acunett.com now?

Our sites hosted with them are not accessible too.

Pinging acunett.com [66.227.96.120] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 66.227.96.120:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

they are down.
but this time it is a SCHEDULED MAINTENANCE.

my clients still hates me though :(


Biz



Chicago data center will be upgarding its network this Saturday 02/08/03 starting at 11pm central time. The network maintnance will result in a service interruption.

We don`t expect the interuption to last more than 90 minutes. The maintance will include following:



Adding of new 1gig port from Yipes

Installation of new Cogent feed

Upgrade of core router

Installation of DOS preventive measures

Switch to 3 phase power distribution



We are sorry about any inconvenience this may cause you.



Best Regards,



AcuNett Web Hosting

Chicago data center will be upgarding its network this Saturday 02/08/03 starting at 11pm central time. The network maintnance will result in a service interruption.

We don`t expect the interuption to last more than 90 minutes. The maintance will include following:


So they say it will finish in 90 minutes or 12:30am in central time.... well guess what the time is -

Sun Feb 9 02:57:02 2003

4 hours after they started not 90 minutes!!!!

See the time here -

http://times.clari.net.au/location5.php3/America/Chicago

Network has been fully functional for about 6 hours now. They also seemed to have fixed the packet loss problem.

My site is down for something like 2 hours!
Customer's sites are down
Acunett's forums are down
support@acunett is dead as well:

"Hi. This is the qmail-send program at chicago.dnschamber.com. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out.

<support@acunett.com>:
This address no longer accepts mail.
"

Customers making me crazy with their phone calls and worst is that I have no info to pass on to them!!
Last time it happened Rob and Ronny gave us their phones to call in an emergency event
Guess what? I tried to call them - no respond ion both phones!
At Ronny's phone there is an auto answer of a kid. Asking to leave a massage
I hope Ronny isn't a kid...
Neither is an answer from Rob's phone
What is the point in giving us a phone if there is no answer?
I really don't know what to do... :(

im in exactly the same boat

there has been downtime on and off for the last 3 or 4 days


this happens way too much and we are always hung out to dry

its been almost 4 hours

Server is now stable. We are investigating the cause. This is the first outage we have had in a few weeks. Please contact me if you have further questions or problems.

Regards,
Rob

Hi Rob.
You can reach the servers via ftp but not via http.

All services are up. I can access your website as well as www.acunett.com Please check again and let me know.

again and again!
no support
no forums
all is dead!
looks like a DNS problem now but i can't be sure]
could you please fix it?

Yes, we are investigating the problem now. Server was overloaded with http queries. We hope to find the site that is causing this by the end of tonight. Sorry for the downtime. The server will be back in 5 minutes.


Regards,
Rob