After this thread: http://www.webhostingtalk.com/showthread.php?s=&threadid=103406

About worldpay, the arrears thing popped up.

I decided to e-mail WorldPay to ask, the reply I just received:

"Thank you for your email regarding reducing your settlement delay.

Unfortunately we are only able to reduce this settlement period after your
company has been trading for 6 months. Please contact us again in June when we
will be able to review your account and look to reduce this settlement delay
for you"

Arse, just realise I put in topic worldpar instead worldpay :P

I think thats fine, they are just trying to not get burned. Worldpay have been great for us, wouldn't trade 'em for the world.

Yup, no complaints so far from us :)

Originally posted by James[UH]
Unfortunately we are only able to reduce this settlement period after your
company has been trading for 6 months. Please contact us again in June when we
will be able to review your account and look to reduce this settlement delay
for you"[/i]
Is that 6mths, 6mths with them, or 6mths in business??

We'll be more than likely changing from Paysystems to WorldPay.

6 months with them.

We've been with them for a month. Been in business 8 months.

That was one of my pre sales questions to them and I got a similar answer :) So far the sales staff have been great I hope the support is just as good! :D

Well amazingly I e-mailed that off around 8am, got a reply at 8.30am.

Dont expect much of a response via e-mail at weekends though.

I just gave them a ring (UK Branch) got through straight away. I was a little cheeky to ask for some sort of a discount the sales rep took my details and said I will give you a ring back, 10 minutes later and I only have to pay £99 instead of £150 for the Annual Fee :D

Originally posted by James[UH]
Dont expect much of a response via e-mail at weekends though. Do they offer telephone support over the weekend?

Originally posted by imitech
I just gave them a ring (UK Branch) got through straight away. I was a little cheeky to ask for some sort of a discount the sales rep took my details and said I will give you a ring back, 10 minutes later and I only have to pay £99 instead of £150 for the Annual Fee :D
Okedokey then :D I'll be making a little phone call first too. ;)

Originally posted by imitech
Do they offer telephone support over the weekend?



Iv'e never rang them. Just had a look at there site, doesnt say anything aobut 24/7, but it doesnt say anything aobut weekdays only either :p