(1). Are TPP-SALE orders appearing in the control panel quickly??

(2). Are TPP-SALE order pages appearing??

Yes and Yes

seem to be ok for the last 4 hours for me ,been down prior to that ,i only had 2 orders and they appeared with an hour + transactions from 48 hours ago have now been captured .

Thanks. Might be time to reactivate my order links. Folks are waiting. :D

Originally posted by Aussie Bob
(1). Are TPP-SALE orders appearing in the control panel quickly??

(2). Are TPP-SALE order pages appearing?? Everything seems to be working okay now Bob, order pages are backup now, not sure how long for but lets hope they stay up :) and orders seem to be coming into the control panel pretty quickly. I guess we getting back to some sort of normality now especially after the rollercoaster of events of the past few days. Still switching to WorldPay though don’t think I could handle another PaySystems disaster!

Yes, all seems to be back to normal. I just reactived the order links and a handful of new accounts have come through to the control panel. I am getting email order confirmations too.

Let's hope the issues of the last fortnight are resolved and we can move on to calmer waters. :)

NO :[~48hoursnow] // YES

It seems to be fine now, but at the time that I removed the ordering links 1/12/03 (as they where dead anyway) I got this e-mail from PaySystems yesterday:

"Dear Merchant,

Upon review of your website we were unable to locate our payment pages integrated with your products/services

Should you require assistance in integrating our payment pages with your products/services please contact our support staff via support ticket through your control panel under "help desk" or call us toll free at 1-866-699-9023

Please respond to this query within 48 hours

Thank you,
Paysystems.com"

Recurring American Express transactions get declined with 203: Generic processing error, this is Paysystems issue but they do not want to admit that.

Originally posted by AceWeb
Dear Merchant,

Upon review of your website we were unable to locate our payment pages integrated with your products/services

Should you require assistance in integrating our payment pages with your products/services please contact our support staff via support ticket through your control panel under "help desk" or call us toll free at 1-866-699-9023

Please respond to this query within 48 hours

Thank you,
Paysystems.com

I also got that email before, you need to reply them to state the location of your sign-up page, then they will not send this message to you again.

When we signed up and had our site reviewed we were not integrated in any way, they approved us! :)

(we are now fully integrated incase paysystems are watching this)

hmmm..all quiet on the paystems front it seems.. as no major flamming about it has started...

still think I'm going to go with 2checkout...after all it might have taken a few days..but at least they eventually responded to my sales question...

still no response from paysystems...

Originally posted by fstudios
still no response from paysystems... I found it’s best to call them :)

fstudioes once you are a member the support is actually very good (live chat and trouble tickets).

UH-Matt,

does paysystems have a support type forum?

I noticed 2ceckout does.. although it's mostly just complaints and censord posts.

Also (even though it's not working yet) 2checkout is trying to implament a feature of have our own company descriptor appear on the customers bill... in the form of 2cko.com>mycompany.com

has there been any hint of a simillar feature showing up in paysystems future?


thanks...:)

I think the more expensive paysystems accounts put your name on the statement -this isnt a feature which bothers us really.

I dont think they have a support forum - but the ticket system and live chat is good enough.

Also paysystems MCC is by far better than ANYONE elses, nobody can argue that.

I found it’s best to call them :)

I couldnt agree with you more. And i have found the phone support to be VERY good.

Things are not better for me. I have been kicked out of the control panel off and on all morning and now I am getting 500 errors.

are you using mcc.paysystems.com

works fine for us

I also have two accounts that signed up on the 13th that still do not show up in my MCC...

I am able to login now but now earlier.

As badly as I hated to do it, I got a merchant account. I simply can not deal with this anymore and it is my primary source of processing. The downtime, the recurring charges stopping, the check recurring still in a mess from last summer - I have to straighten in out. I will not stop using PaySystems all together (will most likely put annual sales there) but I need a merchant account just so that I can get some peace - I am tired of dealing with billing issues. :)

All down again. :rolleyes:

yeh all down again !!!

and sorry for starting a new thread on this topic :(

Originally posted by VIPsNet
Recurring American Express transactions get declined with 203: Generic processing error, this is Paysystems issue but they do not want to admit that.

That's been an issue for ages. They denied it at first but are finally admitting it as an issue. We (and others) have been asked to send in examples of the declines so they can check them out. Knowing they have dozens of examples at the bare minimum I do wonder why this is ongoing for such a long period of time.

What it means for us is, with new accounts signing up the overall picture is one of a constant level of income as AMEX orders drop off the billing schedule. As the customers in question are trying to work with us, and the issue isn't due to them, their websites stay online. We're just giving them a free ride till everything gets sorted. However like any hosting business resources cost money. While we're happy to wear those costs till things get worked out, it's not exactly what we're going to enjoy doing.

So, at the end of the day paysystems costs us money, and has done for over a month (probably closer to two actually), beyond the usual transaction fees. While I'm personally more than happy to pay for a service, spending money on one that in turn then costs even more due to neglect doesn't push my happy buttons.

While technical issues always arise, the lack of ability for them to sort these issues is becoming laughable.

Greg Moore

i cannot understand this declined transactions. I have this client who's credit was declined. Told her to try again after a few minutes, she used the same card and it finally went through. talk about inconsistency

Originally posted by akashik
While technical issues always arise, the lack of ability for them to sort these issues is becoming laughable.
*nods head* :eek:

Login on their totacart system and see what they changed: the authentication certificate and ip for the API server but no e-mail was sent to customers, I'm waiting for confirmation.

Originally posted by talk
Login on their totacart system and see what they changed: the authentication certificate and ip for the API server but no e-mail was sent to customers, I'm waiting for confirmation.

Ok it's been confirmed so I think that's it' really bad, it forces people to login anytime on their hard to access interface to be informed about mission critical events, t it will force merchant to have a contingency plan for that.

I have another issue:

I had an order with failed to renew on 10th of January, it supposed to be re-billed yesterday (15th) but for unknown reasons it was not. When I check "declined orders" and scheduled next attempt to charge the card I have this transaction with yesterday date and all transactions in 'declined orders' section should have future rebill date

Do You guys have the same problem ?

Originally posted by VIPsNet
I have another issue:

I had an order with failed to renew on 10th of January, it supposed to be re-billed yesterday (15th) but for unknown reasons it was not. When I check "declined orders" and scheduled next attempt to charge the card I have this transaction with yesterday date and all transactions in 'declined orders' section should have future rebill date

Do You guys have the same problem ?
I'm seriously contemplating using a virtual terminal and manual recurring tracking and processing. Can't trust any system that is supposed to handle automated recurring transactions. :eek:

Aussie Bob - That is what I am going to do. With all the errors I have been getting lately I am starting to get confused on who owes what.

I realize the transition is going to be a pain but after that, it can't be any worse than what I am going through now. :)

My concern is that not only am I pulling my hair out, my clients are irritated as well. That was the determining factor for me. I can handle it but when it flows to my clients, it's got to go.

What is change on paysystems?

Same error;
"Microsoft OLE DB Provider for ODBC Drivers error '80040e31'

[Microsoft][ODBC SQL Server Driver]Timeout expired

/cgi-v310/admin/reporting/accstate.asp, line 60
"

Originally posted by Chuggles
I realize the transition is going to be a pain but after that, it can't be any worse than what I am going through now. :)

Transitions are always annoying but they can be done. I remember when we moved from reselling to our own servers and changed our nameservers. Took a while but there was very little loss of life by the end of it. Your best bet is to set up a secure area for billing information updates and send out a general e-mail. At the very least you'll then have a chance to make sure everyone's details are current and weed out anything that's slipped between the cracks.

As for the confusion I tend to agree. We did our last audit of accounts only a month or so ago, and now there's another one due after all of this recent 'activity'.

The difficulty is getting started, staring at the pile-up. Once you get in there and start looking for the bodies you generally just plod through till it's all done. :)

Greg Moore

Originally posted by 1upromo
What is change on paysystems?

Same error;
"Microsoft OLE DB Provider for ODBC Drivers error '80040e31'

[Microsoft][ODBC SQL Server Driver]Timeout expired

/cgi-v310/admin/reporting/accstate.asp, line 60
"

They changed ip and certificate, that's what have changed.

They're down again. :rolleyes:
Service Unavailable
The server is temporarily unable to service your request. Please try again later.

Very odd... Working fine from here for about 3 days straight.