The subject says how these biaaaatches suck !! Been whole 4 days that they ain't stable for one single hour !!!!!

AVOID THESE PEOPLE !

ok

opsss...

Originally posted by Sahel
The subject says how these biaaaatches suck !! Been whole 4 days that they ain't stable for one single hour !!!!!

AVOID THESE PEOPLE !

Yes, Sir...... :) :D

Seems to be another thread or two on this subject.
Albeit, they may be more eloquently stated.

They are a professional company. And this is no reason to avoid them.

Did anyone contact the their support? The down time is unacceptable.

Ugh, This company is far from being proffessional..

They actually are anything but..

They're database systems go down every 10 seconds.. you cannot query or whatever reasons..

Every time they make a system change, you can bet your ass your reoccurring billing clients are affected

I honestly beloeve they fail orders on purpose..
they get a buck each time they do.

When i brought attention to some serious problems that affected 33% of my client reoccurring database.. nothing was done about
it and all my clients had to resign up..
which natually most did not

Because of said problems over 2000.00 in failed chargres occured in their favor

One time I tried making a point to a customer support guy
which was not getting anywhere.. He was so dumbfounded it was not funny.. When I asked to speak to someone else.. I got the reply

"NO"
pause for 5 seconds

"Just Kidding"

Upon looking up this company true info, they have no physical address anywhere.. it's a bunch of mailboxes forwarding mail all around the world.

I have lots more to talk about but my hands hurt..
this place truly does suck

OH MY GOD !!!!!!! They are still DOWN !!!

It's whole day now and we are loosing business !!! Is there any ****in solution for this ???? How can we transfer our clients to a diff. merchant gateway ?!!!

All the recurring databases !!! ?Oh God that's a big hassle ! Jesus Christ

You guys AT PAYSYSTEMS.COM SUCK BIG BIG BIG TIME !!!

I can feel your pain. We are waiting as well. But i think you can be a little more professional about it. Take it from me, trying to be a little loose on WHT will just get people yelling at you.

Hope we get paysystems back up soon! :)

Is anybody getting the apache screen like i am for paysystems.com

Ouch! and to think I was going to leave 2CO for Paysystems.. I guess there is no peace and harmony unless you just go with your own merchant account.. Hope they get things cleared up soon..

Yes we all do. I have a few people waiting to go through.

paysystems.com is back up again now at least.
Order forms are still down.
MCC login page is up
control panel is accessible.

203: Generic Processing Error
301: Unable to establish a TCP/IP connection
still occurung at around 50% of orders.

I'm not talking to support right now as if anything on my mind gets said to them I'd probably end up our account pulled for using very bad language.

Greg Moore

Originally posted by akashik
paysystems.com is back up again now at least.
Order forms are still down.
MCC login page is up
control panel is accessible.
Our order pages are online but can't access Paysystems.com or the MCC control panel. :eek:

DDOS Attack
Distributed Denial Of Service. PaySystems was subject to this type of attack yesterday morning where its servers were intentionally flooded with invalid requests for information. The normal response from a server under these conditions is to block ALL users from accessing it. This is not a breach of security, and in no way was any data affected.

We have identified the party responsible for this, and will deal with this deplorable act as swiftly as possible. If for any reason you still experience difficulty accessing your MCP, please visit https://iba.paysystems.com or https://ima.paysystems.com.

I use PaySystems, and they've been excellent for me. Support is speedy and the control panel is excellent. There has only been one instance where a client was unable to place his order, luckily, he was very patient, and the next day we were able to get it to process.

Originally posted by akashik
paysystems.com is back up again now at least.
Order forms are still down.
MCC login page is up
control panel is accessible.

203: Generic Processing Error
301: Unable to establish a TCP/IP connection
still occurung at around 50% of orders.

I'm not talking to support right now as if anything on my mind gets said to them I'd probably end up our account pulled for using very bad language.

Greg Moore

Greg, the same here... but ~75% orders get declined...

Heh. Yep, Matt. I had a new customer patiently work for two and a half hours to place an order.

Matt,

so where have you been in the past 24 hours?

Greg Moore

Originally posted by akashik
Matt,

so where have you been in the past 24 hours?

Greg Moore

Greg,

What do you mean? I visited my grandparents yesterday, came home, went to sleep, woke up, saw this thread and responded :p. My control panel has been working, even when paysystems.com was down. I don't know about the ordering system over the last 24 hours, because I have not had any attempted orders.


Edit: After reading a 10+ page thread about PaySystems being down, I now know why you ask "where I've been." :p Sorry for the repetitiveness.

Hmm, down again or still down or whatever, I give up. Made 900 bucks this week with about a thousand declined. Cheers.

Originally posted by NexDog
Hmm, down again or still down or whatever, I give up. Made 900 bucks this week with about a thousand declined. Cheers.
Working from here mate. :)

Originally posted by Aussie Bob

Working from here mate. :)


Is it still up for you? The Payment form, that is.

MCP is down as they said:

"We are about to implement an upgrade in our system. The upgrade will take place very shortly. Upon completion, you will find a more robust and efficient processing engine as well as quicker response time to your data queries. Access to the merchant control panel will be turned off until 7 AM EST. At no time however, will your payment pages go down. Orders will continue to be processed throughout the entire upgrade. We look forward to reading your comments and observations after this upgrade is complete."

However, the ordering form is down for the past 25 minutes. :(

I think I've heard that one befre from them

Greg Moore

this is stupid :( can't they let us know _exactly_ what is happening and _why_ it's taking them so long...

And isn't their whole site in ASP? why would they run it on apache? anyway.... thats besides the point :D

this is NOT a good start anyway, I have been waiting for the past few days to see how this pans out, they have my $50 deposit and thats about as far as I got before they died on me :bawling:

Originally posted by akashik
I think I've heard that one befre from them

Greg Moore

It says it on their MCC Login screen. But all of the payment systems are down :bawling:

At no time however, will your payment pages go down. Orders will continue to be processed throughout the entire upgrade. We look forward to reading your comments and observations after this upgrade is complete.[/QUOTE]

Our payment forms:

The page cannot be found
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

yep yep.. classy. I think Paysystems is trying to win a Darwin Award. http://www.darwinawards.com/

Greg Moore

Originally posted by AceWeb
Is it still up for you? The Payment form, that is.
Our MCC is down, as per that announcement. Our order pages are up. :)

Originally posted by Aussie Bob

Our MCC is down, as per that announcement. Our order pages are up. :)

Thanks. That is odd. Order pages are down for me :bawling: :bawling:

Aussie Bob,
Are you on on Tpp-Pro or Tpp-sales?

Originally posted by AceWeb
Aussie Bob,
Are you on on Tpp-Pro or Tpp-sales?
TPP-sales, I think. It's the one where you add products and have specific product url payments pages etc.

TPP-Sales order pages seems to have worked most of today. Only had one enquiry early this morning when they weren't.

Gary

We are using TPP-Pro, and I noticed that their pages cannot be displayed properly today.

Sounds like more of Revecom's Bullsh*t the clients to me!!!
Half of the people work othe half don't...and GOD forbid Revecom stands up and takes the hit for this and acknowledge they screwed up!!!!!

The 40mil question is...
When they get back up what are they gonna try to force feed their clients w another opt-out junk or whatever they can think of!!!!

I think that opt-out donation thing is at least the 2nd time I seen revecom just force somethig down clients (until enough complained). Then what about this "taxes" issue others are talking about!!! Nice explinations they got from Revecom, opps nm they didnt get a real one!!!!!

Which then brings me to my point about revecom!!!!
They don't give 2 shi*ts about their clients, all they want is thier money and screw you if you have an issue (especially if it was revecoms fault ur having this issue)!!!!

Good luck to all of you w/ them, after my issues I consider myself lucky I was shown thier true side before I got too deep in!!!!

The login form to the Merchant Control Center doesn't work, but you can access it by typing this URL:

https://mcc.paysystems.com/cgi-v310/login.asp?companyidentification=your_company_id&password=your_password

Just replace your_company_id and your_password with your login info.

The order pages are working for me.

Thanks for that Hilda. :)

the above URL does not work for me :(

can you guys tell me if the transactions which supposed to be renewed yesterday and today have actually been billed ?

Originally posted by VIPsNet
the above URL does not work for me :(
Mybe that's because they are cancelling accounts of people who complain in forums ;)

But seriously, no recurrings have been processed for us since Jan 10th and there are transactions with pending status since a few days ago. Also, they have deleted several transactions that their servers were not successful in completing due to the network timeouts. We'll have to reinstate those.

Hopefully, once the smoke has cleared they'll emerge with a better infrastructure and more stable service. They helped us a lot when we were getting started and this must be a very hard time for them. I'd hate to see them go under.

8am on the west coast now (11am New York time) So much for the 7am deadline.

Still no control panel and no order forms.

Greg Moore

I'm really disappointed that PaySystems seems still have not been backup and down for over a few hours, today is sunday and I don't think they can come over it although they stated the system is upgrading. They claimed the sign-up page will not be affected while in fact it did.

Originally posted by akashik
8am on the west coast now (11am New York time) So much for the 7am deadline.

Still no control panel and no order forms.

Greg Moore
That's 7am EST.

Originally posted by akashik
8am on the west coast now (11am New York time) So much for the 7am deadline.

Still no control panel and no order forms.

Greg Moore

maybe it will be 7am on monday :eek: :confused: :angry: :angry:

update.

Spoke with support and it seems the older https://secure.paysystems.com links are now dead. We've just logged into the MCC via Hilda's very nifty link, and updated them to the newer https://auth.paysystems.com links, and all seem to be working.

If anyone else has been suffering the order forms down issue you might want to look into that.

I asked about the 'upgrade' and was told:

"It seems that they are still working on some problems and it is taking longer than originally foreseen" ... so it'll be a while yet it seems.

Also, I mentioned the AMEX issue the:

203: Generic Processing Error

Seems they're looking for transaction examples of this occuring so you might want to drop them some samples of when it occurs for the 'IT' dept.

Greg Moore

Greg - I'm hoping they come good. If not, then it's off to WorldPay I go.

Originally posted by akashik
https://auth.paysystems.com

Cheers Greg. It works, in that it's accepting logins. It's returning an error here though - "ERROR 101: Company ID was left blank" (yes, I entered the Company ID). :)

Also, I mentioned the AMEX issue the:

203: Generic Processing Error

Seems they're looking for transaction examples of this occuring so you might want to drop them some samples of when it occurs for the 'IT' dept.

They got about a dozen "examples" of those from us today. No reply yet. :)

Gary

Couple of questions...was this recent outage because of an attack or an upgrade. I was seriously considering them for our merchant account, but this past week or so has us waiting. Could I expect a new and improved Paysystems next week ;)

Originally posted by Tom Pyles
Couple of questions...was this recent outage because of an attack or an upgrade....
I hope it was an upgrade to prevent further attacks from taking place.

Yeah Gary that seems to be PaySystmes corp. motto...

"When it's our fault flat out ignore customer!!"

Lol at them changing the links and not telling anyone about it!
Seems like typical revecom crap to me!!!!

I'm surprised thee aren't a bunch of people just moving on and cutting off dealings w/ such a shady practicing company!!!

LOGIN ERROR

ERROR 101: Company ID was left blank.

Please try again.

Return to Form

********************

NICE :angry:

Originally posted by VIPsNet
LOGIN ERROR

ERROR 101: Company ID was left blank.

Please try again.

Return to Form

********************

NICE :angry:

yup. what an upgrade :)

Anyone has a Revecom logo or Pay Systems logo on file. Site is down and can't get it. I want to feature it on the main page of HostRecord.com as a Top Story. Let others know.

Thanks

I am also getting the "Company ID was left blank" they are working on a system right now the support informed me. It should be back in a few hours I am told.

control panel is now back for me but i just spoke to them , i had an order placed 3 hours ago ,still no sign of it in my mcc , paysystems are saying it can now to take 24 hours for a new order to appear in the mcc :eek:

Originally posted by easily
control panel is now back for me but i just spoke to them , i had an order placed 3 hours ago ,still no sign of it in my mcc , paysystems are saying it can now to take 24 hours for a new order to appear in the mcc :eek:
Same here, had two customers inquire about orders they placed and I was never notified, nor do they show up in the mcc. This is not good...

Well i actually capture the users name & email before they reach the paysystems order page but unless i see the order in the mcc i don`t know if it is valid or not ,
at the moment i`m having to email the customer and ask btw have you paid because we dont actually know if you have or not .

They reply we activate the account but we cant register their domain until the payment has cleared which will probably be 3 days after the order was placed .
I hope they get it sorted i have just moved to them now i`m considering moving to worldpay or freechariot

My control is currently showing this when I log in:

Microsoft OLE DB Provider for ODBC Drivers error '80004005'

[Microsoft][ODBC SQL Server Driver][SQL Server]Cannot open user default database. Using master database instead.

?


nice job... and they're only 12 hours past their deadline for the upgrade.

edit: working now... for the moment

Greg Moore

Originally posted by Aussie Bob
Greg - I'm hoping they come good. If not, then it's off to WorldPay I go. Bob I am in the same position, WorldPay look very appealing especially since I’m located in the UK their rates are pretty good. I just hope they are rock solid as the recent downtime at PaySystems has been annoying to say the least.

Are you planning on moving your customers from PaySystems to WordPay if you do decide to make the switch? I wasn’t sure how I would go about making the change, moving large amounts of customers is going to be a time consuming task :eek: and not sure if it’s technically possible, i.e. don’t want customers re-entering their credit card details into another system all over again :)

Regards,

Imran

Originally posted by akashik
nice job... and they're only 12 hours past their deadline for the upgrade.
Mine too Greg. :rolleyes:

[edit] working now. :D

The Payment pages for TTP-Pro are down :(

Well they are back up for us and the system actually seems more responsive.

IS it backup to the TPP-Pro users? It is still down for me.

Not sure, we're using CATALOG

Originally posted by AceWeb
The Payment pages for TTP-Pro are down :(

does it mean TPP-SALE & TPP-CATALOG is working but not TPP-PRO?

that explains why the payment pages are down.

why is it that not all TPP accounts get affected.

I got 7 new customers on the line up, I hope i dont loose them

I do not know. The last time it worked for me fine was Yesterday evening few minutes BEFORE they started the upgrades. After that it has been down.

I just suspended all new accounts until this mess is sorted completely. :rolleyes:

Bob,

Give me an example of the link you were using. Was it the older secure.paysystems links? Our links were using that and showed the dead page. We logged into the MCC and set up the links again off our site using the newer auth.paysystems links and they've been working ever since.

Just a thought.

Greg Moore

We use the auth.paysystems..... links. They appear but are not showing up new accounts in the control panel. :rolleyes:

Our form has a two part build in that new customers fill out some final info once they get back to our servers. In our experience the delay between that half getting to us and the first one through paysystems is anywhere from 15 minutes to 5 hours (apparently depending on the load of their orders). It used to be almost instant back in the day.

Had an order a few hours back for some dev work that showed up after an hour or so (customer e-mailed us as soon as he'd filled out the form).

Maybe it'd be worth using a similar system of double checking that we do with that local, final form to fill.

Greg Moore

I'm using TPP-Pro and now the page still can't work properly. I think they have something get wrong after the upgrade, logged to the MCP and noticed that the version no. is still the same...

We're also on TPP-PRO and the payment pages are not working for us. Nice one Paysystems!

damm.. its not working for us too now :-(

lol...:D it seems paysystems is now a second "2CheckOut"!

what a relief.. actuaally we are also plan to use paysystems... so then, what is the best merchant on net..?? :confused:

Is everybody still having the generic processing problems? I have noticed that I am losing quite a bit of revenue due to this--is anyone aware of a solution?

Hello,

Yes this problem is known. All Amex transactions are declined
with the 203 generic processor error.

It's a recurring problem since december and they are not able
to fix it.

I contacted my bank today to ask them a merchant account, so I will leave Paysystem.

Originally posted by Jchristophe
Hello,

Yes this problem is known. All Amex transactions are declined
with the 203 generic processor error.

It's a recurring problem since december and they are not able
to fix it.

I contacted my bank today to ask them a merchant account, so I will leave Paysystem.

You made a right decision !;)

Originally posted by Jchristophe
I contacted my bank today to ask them a merchant account, so I will leave Paysystem.

Very wise decision! I was with 2checkout briefly a year or so ago, but after a few issues with them I decided to get my own merchant account, and have slept very well at night ever since. You won't have to worry any longer about all the issues/problems circulating the boards regarding these 3rd party merchants...

Good luck,

David

Yes, problems still exist with reagards to TPP_PRO. I can't even login to the merchant center.

Hi all

i have recently signed with IBA Merchant account with Paysysyems...:(

If i ask refund for setup fee will they do it.????

If they dont what measures can i take against them.?

thank you all in advance:)
G.

Originally posted by gegeor
Hi all

i have recently signed with IBA Merchant account with Paysysyems...:(

If i ask refund for setup fee will they do it.????

If they dont what measures can i take against them.?

thank you all in advance:)
G. Just a word of advice based on experience: The performance level of third-party providers is cyclical. A great provider today may face problems tomorrow. PaySystems may have problems now, but they'll overcome them. I would be worried if I saw that problems were piling up and they took no action, which is not the case here. Once they take care of these infrastructure issues, I believe they'll be be one of the most solid 3rd-party providers around. The fact that for over a year and a half they have paid merchants on time says a lot. Just take a look at issues other 3rd-party providers discussed on these boards are having/had with merchant payments.

For peace of mind, get a backup account through another provider for hard times such as these or get a real Auth.net account. Personally, I prefer PaySystems over our "real" merchant account. A lot less worry over fraud orders, they allow annual billing, have built-in recurring payments, and are more tolerant with chargebacks. A properly functioning PaySystems account will allow you to concentrate on your business rather than have billing and record-keeping become the main task of your business.

Just my €0.02.

WTF?
Customers submit free trial orders, we do not see them. Cannot access old login link https://mcc.paysystems1.com,
but when access https://ima.paysystems.com, cannot find new orders!


"301: Unable to establish a TCP/IP connection" errors. ;(

Originally posted by hilda
Just a word of advice based on experience: The performance level of third-party providers is cyclical. A great provider today may face problems tomorrow. PaySystems may have problems now, but they'll overcome them. I would be worried if I saw that problems were piling up and they took no action, which is not the case here. Once they take care of these infrastructure issues, I believe they'll be be one of the most solid 3rd-party providers around. The fact that for over a year and a half they have paid merchants on time says a lot. Just take a look at issues other 3rd-party providers discussed on these boards are having/had with merchant payments.

For peace of mind, get a backup account through another provider for hard times such as these or get a real Auth.net account. Personally, I prefer PaySystems over our "real" merchant account. A lot less worry over fraud orders, they allow annual billing, have built-in recurring payments, and are more tolerant with chargebacks. A properly functioning PaySystems account will allow you to concentrate on your business rather than have billing and record-keeping become the main task of your business.

Just my €0.02.
Here's hoping they can get back on their feet and deliver the high standard that we have received in the past.

Is anyone getting access to their Control Panel?? :eek:

Nope.. its down

Originally posted by Aussie Bob
Is anyone getting access to their Control Panel?? :eek:

No, dead here. Recurring orders are still going through though.

G

Damn they are dead.. Can't to the control panel either!
What the hell, get a firewall and block the requests or get some more servers in a different area. Why is this an issue for them?

Order pages are down !!!! Control panel is down !!! I'm just soo pissed.

Also order pages were working for sometime and I'm sure we got many new orders. However they ain't in the ****in control panel and no notifications ! mnany customers contacted and said what's the status of their accoutn as they have paid ! Isn't it so frustrating ?

Originally posted by Gurudev
Yes, problems still exist with reagards to TPP_PRO. I can't even login to the merchant center.

yes, they are still fixing the tpp-pro. But there is temporary remedy. Go to their live chat and ask them to swich it to tpp-sale or tpp-catalog. They will do it in less than a minute. My problem now, is that I cant open my control panel. How can I configure my tpp-sale. Oh, what a dilemma? :(

But I do understand, online business always has its ups and downs, we just have to be patient. The sun is coming!

Im tryin to access MCC and get this error:

Service Unavailable
The server is temporarily unable to service your request. Please try again later


Anyone else the same?

Yep, down again. Laughable.

Originally posted by Editor
No, dead here. Recurring orders are still going through though.
Yep, at least they're still coming through. We can survive indefinently with just the recurrings, but it's nice to grow the business too. :rolleyes:

Originally posted by NexDog
Yep, down again. Laughable.
Righteo - all down tools and off to the pub for a drink and a couple of games of pool. It's your shout Laurance. Gary, you have the next round. :D

Originally posted by Aussie Bob

Righteo - all down tools and off to the pub for a drink and a couple of games of pool. It's your shout Laurance. Gary, you have the next round. :D

I heard Laurence wouldn't shout even if a shark bit him... ;)

It's time like this I wish PlanetPOS were still around. Paymate is a good backup though.

G

I'm so sick of them being down I just had yet another person tell me they can't order because they get an SQL error. That's pretty much the last straw they are gone

JDT

Aussie is right, call it a night and go relax, they'll still be done when you check again in 5 minutes anyway. I'm going to spend time with family before they forget who I am :)

Originally posted by TowerHost
I'm going to spend time with family before they forget who I am :)

Worse when the dog barks at you like a prowler. ;)

G

Originally posted by TowerHost
Aussie is right, call it a night and go relax, they'll still be done when you check again in 5 minutes anyway. I'm going to spend time with family before they forget who I am :)
Bah, I just deactivated the order links. Time to have a short break from new accounts anyways. Might head down to the coast for a few days. :D

Originally posted by Editor


I heard Laurence wouldn't shout even if a shark bit him... ;)

G
:D
I had my wallet out and waiting for you over Xmas. ;)

Pegasus and Ceonex got all my dough so can someone spot the next round?

We'll be back down there soon mate. Marita's family (the outlaws) are all through there. Christmas ended up being a fairly rushed trip. :)

Gary