Hello,

I am writing a script on Support Ticket System in ASP.

I would like to ask all the hosts out there what feature would you like me to have in the script ?


Thanks,
Omair Haroon

why dont you just look at all the support scripts out there now and just use those as a basis of a guideline.

- The ability for customers to submit requests by email and web page.

- The ability for techs to reply by email and web

- Customer selectable priorities: Emergency, High, Medium, Low

- Customer selectable categories, such as: billing, domain, scripts, general support etc.

- Random ticket numbers so a customer can't tell how many tickets are in between their first and last ticket.

We have done alot of looking at different ticket systems, and haven't found one that meets all of the above features.

hello,

first of all, thanks afhosting for your reply.

all the features you mentioned are the features i was willing to keep in my script.
except one.. that is you want to receive tickets through email, which is nearly impossible (things are never impossible) :)

anyways, i would try my best to keep the email feature in mind for future..

anyways, if the script would have the above features, plus a nice interface and etc. how much are you willing to pay for it ??



Thanks,

Originally posted by Omair Haroon
that is you want to receive tickets through email, which is nearly impossible (things are never impossible) :)
Well, it can't be impossible, SimpleSupport includes it http://simple-support.com/

anyways, if the script would have the above features, plus a nice interface and etc. how much are you willing to pay for it ??
SimpleSupport is $599. I think that is a bit high, $300 or $400 seems better.

- Julie

thats cgi n i m using asp

Originally posted by Omair Haroon
thats cgi n i m using asp

If you're using ASP, you'll be shutting out many of your potential clients who use the Linux platform.

Also, supporting email tickets isn't dependent on the programming language, what you need to do is to have the software monitor a catch-all POP account, while assigning each ticket its own email forwarding alias so it gets routed to the correct technician+client.

Mark Vockler
Aletia Hosting

Originally posted by Mark Vockler
have the software monitor a catch-all POP account, That would be a good way to do it.

The other way I have seen it done is to modify the .forward to pipe to a script. However, this can be tricky to setup depending on the mail software a server is using.

- Julie