I was interested in co-locating with Dedicated Now, but fear for slow responses. I e-mailed their sales department yesterday sometime and have received no response. Wouldn't they be interested in making money?

heh. You think that's bad? I emailed their sales, went to their site and filled out the form. Weeks went by no response. I didn't bother emailing them again. I'm sure they got my email, but chose not to answer.

i don't know either i was than a question...like 5 days ago..

True sales@dedicatednow.com
and after 1 day and a half it dout a response i send true the site...

and i received 1 day after ( something like that )...


I just don't think a email response off more than 24 hours when you send ( GMT -3.00 | 9.00 AM ) emails...


and i ask than about if they have fone for me to call than...
We have a phone line, yes, but I think we can work through e-mail

and another answer i din't like was...

q:> > Is the server burstable to 100 MB/s ?

In theory yes, however, you are on a 100MBPS NIC / Switch, but with
other clients, so if everyone used max BW, w/out crashing the server,
the least you could burst to would be 100MBPS / 24 servers (23 actually
because one port is for a cross-over cable connected to a GigE switch).


I just don't want to have 4 MB/s to my server if the 24 users and 8 MB/s if 12 users use at the same time...

Just don't think overselling on a 100 MB/s is something good :(
If it was something like a GiGE overselling... that wold be better...
But 100 MB/s it's just something i will not share it 24 users :( :bawling:

I don't know anything about them, but if they cannot respond to sales, how do they handle other customer requests.

I realize support often takes high precedence over sales, but someone should answer your replies. If they don't, I would be cautious!

We at DedicatedNow would like to apologize for the slow responses you have received.

With the last few weeks of Holidays and severe weather throughout much of the east coast, our staff was in short numbers. We are sincerely sorry if our responses were not as timely as usual, but we are working hard to answer all of your quetions and inquiries about our services.

Appreciate your patience and cooperation as we move forward into the new year.

Highest Regards,

Hmm.. If I were looking for a company and they didn't answer my question within twenty-four hours, I would respond to them like that guy did in the Alabanza thread and never use them again..

Sales are the second most important e-mails to answer. Support is the first. If you don't make a good first impression, it will be an everlasting one.

Just my two cents.. That's insane.

Hmm.. If I were looking for a company and they didn't answer my question within twenty-four hours, I would respond to them like that guy did in the Alabanza thread and never use them again..

Sales are the second most important e-mails to answer. Support is the first. If you don't make a good first impression, it will be an everlasting one.

Just my two cents.. That's insane.


You are more than correct....

That's why we have done our best to ensure our support emails were being answered to the best of our ability while we made it through these rough last few weeks.

Highest Regards,

I find this thread very interesting. Anyone with $99 on-hand is the king....

FonPi

Originally posted by M34ME

You are more than correct....

That's why we have done our best to ensure our support emails were being answered to the best of our ability while we made it through these rough last few weeks.


Glad to know you're working on improving your support response Ed! Support should be your number one priority now as I've found your support response time not so impressive at all, sometimes more than 6-12 hours. So far I don't need much support and no emergency, but I'm afraid if it's an urgent request which needs immediate response, I don't wait to wait for hours.

Aside from the support issue, I'm happy with the server and network speed, DCJN/NAC rocks! :D

I had sent a sales question through the DedicatedNow website form around four days ago without a response. Maybe someone from DN can answer it here?

1) If I go through a reseller to get a server from you, will the support be the same level as if I got the server from you directly?

2) What happens if the reseller defaults in payments to you? Is there any way I can get the server from you and pay you directly, or is the server lost?

I would like to order the server within two days, so I appreciate a quick response. Thanks for your help.

Real life case from two days ago.

Signed up online on 8th 16:32
Confirmation email received 8th 16:52
Server is up email received 8th 21:14
Accessed server at approx 8th 21:40
My first support request (via matt email) 8th 21:46
His reply 8th 21:50
My second support request (via support email) 9th 20:22
Automated response 9th 20:26
Actual support response 9th 21:02


Can't read anything into one good, or one bad report, but So far *touch wood* I am more than happy.

tipsterbaine.

I just don't want to have 4 MB/s to my server if the 24 users and 8 MB/s if 12 users use at the same time...

Just don't think overselling on a 100 MB/s is something good
If it was something like a GiGE overselling... that wold be better...
But 100 MB/s it's just something i will not share it 24 users And you think this isn't standard practice. A 100 MBIT circuit costs them say $10,000 a month (price is probably far from accurate, but it's probably in that general ballpark). They do need to make a living out of it and all. This isn't overselling, not in my book.

Josh,

Your e-mail to me will be answered today, within a few minutes. Your request came in at 6:15 PM EST, and I was out yesterday moving my house to be closer to the office.

dsj,

Your request was replied to the next day to your yahoo acct, if you'd like me to resend, please supply a different e-mail addy or check the account that the request was submitted under.

hostingsp,

My response was valid, and I believe you have taken excerpts in order to make my replies seem viscious or uncaring. At the time you sent in the request, I was unable to speak to you directly, and e-mail is a good way for me to track any conversations I have with clients. My response to the Burstable question was to the best of my ability, and valid as well. yes, you are connected via a 100MBPS NIC and Switch, each switch, utilized in most datacenters carries a specific number of ports which connect each server. The switch itself is only capable of handling so much traffic, and what I presented to you was the minimum ability of the server, "if" all clients were bursting 100% to the max, then that would be the lowest possible burst rate, however nobody has ever been "throttled" or "limited" in BW, or seen any effects of all servers outputting maximum capacity.

Brad@rackmy,

Not really nice to come in a bash a competitor, sales has nothing to do with support, and I would assume you would know this. The support staff has been beefed up due to the increased volume of business we have seen. My replies to sales is ASAP, but from time to time things do pop up, such as Holidays, and the NE getting hammered weekly with snowfall accumulations including ice/freezing rain making it impossible for me to get to the office.

Anyway, to all, I will be answering all e-mails today. Sales and deployment of sales has all been setup within their timeframes even during my move, as I sat on my old PC last night (don't have furniture in my house yet) filling orders, and ensuring all went out.

Well, back to e-mails

Originally posted by DedicatedNOW

> Brad@rackmy : Not really nice to come in a bash a competitor.

Quite right! Brad and wreckmy.biz are now in my blacklist!..... need to watch his next posts......

Brad, surely you aren't expecting people to switch to your business by bashing a competitor, do you?

If you are so naive, good luck to you man! :eek:

Matt, could you kinda reply to bgdbgd's post above about resellers?

I had sent a sales question through the DedicatedNow website form around four days ago without a response. Maybe someone from DN can answer it here?

1) If I go through a reseller to get a server from you, will the support be the same level as if I got the server from you directly?

2) What happens if the reseller defaults in payments to you? Is there any way I can get the server from you and pay you directly, or is the server lost?


We try to give our resellers a bit of individuality and privacy, if you happen to purchase a Dednow server through a reseller, it is entirely possible, unless otherwise stated, that they would be responsible for your first contact of support.

Secondly, should they default on payment of the server, our records would have no information who the reseller resold the server to. This is an entirely seperate business agreement between the reseller and the customer. Should the server payment be defaulted and the services suspended, we would still have to try and contact the reseller before passing the server off to another party, this isn't to make things complicated, but also has to do with security procedures. We would be more than willing to work something out if this should arise, but we would make every effort to contact the reseller for approval before the server is taken over by another client.

Highest Regards,

Originally posted by Josh Stein
I was interested in co-locating with Dedicated Now, but fear for slow responses. I e-mailed their sales department yesterday sometime and have received no response. Wouldn't they be interested in making money?

Do you honestly have nothing better to do than to post silly statements like this? If it's too slow a response for you, don't colo with them. People can figure this stuff out on their own...

Originally posted by Josh Stein
I was interested in co-locating with Dedicated Now, but fear for slow responses. I e-mailed their sales department yesterday sometime and have received no response. Wouldn't they be interested in making money?
They don't answer sales questions or setup new servers between Friday 4 PM - Monday 9AM EST.

I can assure you the support is still there and working fine.

If you call Pegasus (Dedicated Now parent company) on 1-888-734-9320 you will be informed that the sales department is closed today and to call back on Monday.

I sent an email to sales on Saturday, and then placed an order for a server. Not sure if my email is unanswered, or if the reply somehow didn't reach my yahoo account.

I would really like to order the server quickly.

Sent an email nearly 24 hours ago and have not received a response. To say the least I am not very happy at the moment.

NM resent it to matthew and he responded.