Can't reach any of our servers there.. or dv2.com or eservers.biz

Edit:
sorry if I posted this in the wrong place.....

Down :(

Mr. William's Network problem? :angel:

I'm going through verio and can't get my server so I don't think its williams, I think its dv2.

Hello,

Dead here. :bawling:

I did trace here and it is fine :confused:
http://visualroute.visualware.com/

Going through Verio here as well

Yep - usually if a pipe goes, the domains still can be tracert'd to - but it's dead.

James

It is fine now :D

down as well :(

I go through williams, and it's ok to me...


9 55 ms 123 ms 138 ms agr4-so-0-0-0.Chicago.cw.net [208.175.10.3]
10 68 ms 69 ms 68 ms acr2-loopback.Chicago.cw.net [208.172.2.62]
11 69 ms 68 ms 69 ms williams-communications-inc.Chicago.cw.net [208.172.1.130]
12 96 ms 83 ms 68 ms chcgil1wcx2-oc48.wcg.net [64.200.103.77]
13 68 ms 83 ms 68 ms chcgil1wcx2-pos.wcg.net [64.200.240.73]
14 68 ms 69 ms 68 ms atlnga6lce1-pos5-0.wcg.net [64.200.127.62]
15 96 ms 69 ms 69 ms atlnga6lce1-cuttingedge-atm.wcg.net [64.200.126.70]
16 124 ms 109 ms 83 ms gige.williams-atl.dv2.net [209.51.130.33]
17 83 ms 55 ms 69 ms L3-ATL-1.dv2.net [209.51.130.242]

Yeah seems to be backup now

Yeah, they're up for moi aussi.

sorry for the blip

loads on my ipaq ;)

looks like a bgp reload

Yah, sailor posted in the other forums it was a BGP reload :)

Was it to get my new ips online??

:D

here we go again !

Do they have to play each day. Some IPs are down again :mad:

yep again down

Only down 12 minutes this time.

:mad: and again... Just wonder when they'll learn to notify customers... This is getting rediculous

Down again...

Back up now

and as usual...I open my mouth and things go to back to crap again...

Not everything is up.

DOWN AGAIN!!!!!!!!!!!!!

FBI is away, no more DDOS, bgp tables are updated, so whats the excuse now?

i think i'll have to start looking for a new home for my boxes, not what i want to do but enough is enough. the network yoyo is bad enough but not informing us, well, i won't say what i want to here lol

not a happy bunny :(

smit

it's ok... i think it was just a 3-5 mins downtime correct me if i am wrong... cuz i went to bathroom to sh*t and came back just now

down for ~10 minutes now....

Hmmm dv2.... this really is getting old you know :bawling:

About 15 here, not 5. A little commo with their clients sure would be a good thing to start thinking about.:mad:

Any body have any update from DV2 yet?

wonder how many more customers i'll loose because of this one :rolleyes: our reputation is slipping because of this, our support etc is top notch but not being informed like this sucks. my customers know as much as we do lol - ah, the joys of hosting

smit

this is bull****...

anyone have DV2 phone number?

just phoned them and i think it was some form of answering service, she said she's page the tech - the number i have is 770-929-6503

smit

I think they are under a ddos attack, I have been working with them for the last 2 hours as one of my servers was under an attack but they turned off the IP's to that server, so I do not know what the problem is now. Unless someone else is under attack now bringing the whole thing down again.

dv2 down AND PaySystems down. Hell of a night.

gosh this is the 2nd day in a row.. im moving all my servers outta DV2 now

don't you think it's all a bit of a coincidence this, same thing last night, nothing in advance then they pop on say we just did this, as if it's nothing major whilst we have to deal with unhappy customers. i fear that if this keeps up, everyone including myself will jump ship and dv2 will go under. the thing that worries me the most though, is that dv2 don't seem to want to admit that things need to change and soon. if there's anything planned we MUST be given notice at least 24 hours so we can pass this onto our customers. if they are being dos'd it's take what, 60 seconds to pop on here or email us so we know what the score is. at present i have over 30 customers asking for an eta on when the servers will be back up and what do i tell them ? come on dv2, for the sake of your customers and your business, let's get it together some. perhaps when this is all sorted and everyone's back up and running we all should start a thread on your forum to discuss this and work together to make dv2 great again. i was hoping to start the new year off with 100% up time for jan, what with the past problems but i guess not.

smit

Originally posted by smit1
just phoned them and i think it was some form of answering service, she said she's page the tech - the number i have is 770-929-6503

smit

Thanks for the number.. I have also called them..... she said she was trying to reach a tech...

who's up for paying an extra 10 bucks a month so dv2 can pay someone to watch the boxes 24/7 lol

smit

count me in. I'll even host a DV2 forum for free so they can tell us what's going on (of course it wouldn't be at DV2... :rolleyes: )

~40 minutes now...

i want a refund for this/last month! :D

good idea about the forum off dv2, i have a box in the uk, costs me packet mind but it's never ever down - so we could host it on there or yours etc :)

just been reading all this thread and saw them mention "sorry for the blip", pondering whether to see what my customers do if i said this to them lol ;)

think i'll kill some time in the dedicated area, looking for a provider for my new box

smit

i woulnd mind paying $10 a month if the network was made MORE STABLE!!@!!!! Is there anyone there to even be aware that this has occured?????

this is getting to be too much, 2 straight nights? No communication, come on.

this is getting to be too much, 2 straight nights? No communication, come on.

I agree

Before we all go in and start flaming Jeff , I want to pitch in a word of appreciation for dv2.

They are one of the few low cost server providers who have actually stayed alive, given good to very good service, got out of cogent, and for me they have given really good uptime.

Full marks for one of the best price-performance-dependability ratios to dv2.

We cant pay 100$ - 200$ and demand 300GB of actual outgoing b/w, Tier-1 providers, 2-5 hours service response, unlimited free IPs, 100% uptime and start flaming a provider if something goes wrong - a provider who in my opinion has always tried hard to provide a very good service at affordable prices.

That said, I want to let off my steam that this downtime is deeeeply frustrating to me too! :)

I have talked to the data center and they are working on it. I do not know the problem or how long till fix but they are aware and they are working.

i just hope this on call tech isn't in a bar somewhere with the pager off lol

am i off the ball here, but i thought dv2 had at least 1 person there all the time ?

smit

Originally posted by MotleyFool
Before we all go in and start flaming Jeff , I want to pitch in a word of appreciation for dv2.

They are one of the few low cost server providers who have actually stayed alive, given good to very good service, got out of cogent, and for me they have given really good uptime.

Full marks for one of the best price-performance-dependability ratios to dv2.

We cant pay 100$ - 200$ and demand 300GB of actual outgoing b/w, Tier-1 providers, 2-5 hours service response, unlimited free IPs, 100% uptime and start flaming a provider if something goes wrong - a provider who in my opinion has always tried hard to provide a very good service at affordable prices.

That said, I want to let off my steam that this downtime is deeeeply frustrating to me too! :)

I agree, which is why I don't usually participate in the "MY SERVER IS DOWN!!!" threads. It's annoying, but $hit happens right.

i still say full refund would be a nice gesture... hehe

Has been down for 1 hour here:kaioken: :angry:

yeap, i know dv2 are at the cheaper end of the market so we can expect the earth as far as lines etc, but surely for the service we purchase to work most of the time isn't asking too much. just like buying an old car (not comparing you to this dv2) you expect it to work most of the time. i also thing one of the major issues here isn't whether it's a dos, or this that and the other, but the total lack of communication. as above, someone's spoken to them and they know, so what excuse is there for not spending 60 seconds to give us a rough idea (if they don't know - just to say we are aware of it) etc. if the person above hadn't been so kind as to let the rest of us know that dv2 are aware of this, then we'd all be getting higher and higher blood presure. it's nearly 4am here and i'm still up waiting for some word from them, i'd much prefer to be asleep, sound in the knowledge that dv2 should have it back up in x hours etc :)

smit

it's up :cool:

back up here. (knock on wood)

It seems like I'm the only one who can still see sites/upload when the network is down...weird.

im up for helping DV2.. if it means increasing monthly price by $10, i'll be happy.. or even a donation? come on, please get the dv2 network back where it use to be. :)

yeap, mine coming back too :)

btw, 43102 posts omg, do you live on wht lol ;)

smit

Originally posted by smit1
i just hope this on call tech isn't in a bar somewhere with the pager off lol

am i off the ball here, but i thought dv2 had at least 1 person there all the time ?

smit


Say what you will about the network issues over the last couple of months but the techs at DV2 are top notch.

No one is off at a bar, I know Jeff is there now and those guys are working their butts off right now to get the center back online. As I said I do not know exactly what the problem is but I do know they are working on it and that no one is off in a bar anywhere. Techs and Jeff are onsite.

Originally posted by smit1
i just hope this on call tech isn't in a bar somewhere with the pager off lol

am i off the ball here, but i thought dv2 had at least 1 person there all the time ?

smit


Say what you will about the network issues over the last couple of months but the techs at DV2 are top notch.

No one is off at a bar, I know Jeff is there now and those guys are working their butts off right now to get the center back online. As I said I do not know exactly what the problem is but I do know they are working on it and that no one is off in a bar anywhere. Techs and Jeff are onsite.

ashee, where do you live as i'm going to advise my customers to move in with you, hope you don't mind lol ;)

smit

Originally posted by smit1
yeap, mine coming back too :)

btw, 43102 posts omg, do you live on wht lol ;)

smit

Read it again:

aragon
Posts: 43102

Registered: Jul 2001
Posts: 661

;)

"No one is off at a bar, I know Jeff is there now and those guys are working their butts off right now to get the center back online. As I said I do not know exactly what the problem is but I do know they are working on it and that no one is off in a bar anywhere. Techs and Jeff are onsite."

calm down calm down lol - twas a joke :)

smit

snikle: ah, i see what they've done, how dare they fool my little grey matter, it works hard enough remembering to make me blink ;)

smit

"Techs and Jeff are onsite"........but are they drinking? ;)





tsk tsk, that's a joke too....

Still down for me... I think most clients can get through though...

I was going through Verio before this... so is the verio link down?

maybe they'll bless us in person with an answer, but i'm off for some zzzz, 04:24am here :eek: night night lol ;)

smit

Originally posted by smit1
ashee, where do you live as i'm going to advise my customers to move in with you, hope you don't mind lol ;)

smit

Too bad I'm a girl =). I have friends that lives near me but they couldn't see it either. I asked a bunch of people from different areas and no one could see it, but I could. So I had people complaining to me while sitting here being confused o_O.

the colo that we connect to verio and wiliams through in the building had major problems with their switching fabric tonight.

I will have our abovenet line up around the 15th which is also a gig line and this should alleviate the issues we have had.

this was difficult to predict - however we are not interested in raising any prices to bring in different deals. we are getting the best deals we can - and this arrangement seemed best. We decided on another provider - however turned that deal down in favor of abovenet deal which was a better network for the same price - this delayed installation by three weeks.

we will be done with everything in about a week. thanks for your patience. The colo is examining what happened to their switch fabric and we will inform you as we know.

this will be a non issue in 12 weeks and I am hopeful that this will not occur again now that we have them looking at it.

I will give you as much explanation as I can as I get it. thanks

I believe for the price I pay, I should deserve quality. Anyway, over our 3 week monitoring period dv2 has failed. Although they went for a week without any downtime.

Hi sailor, any eta when it be back?

w@opera:~$ traceroute perth.myacen.com
traceroute to perth.myacen.com (209.51.142.186), 30 hops max, 38 byte packets
1 vlan2-core-sw2.wa.iinet.net.au (203.59.2.2) 0.408 ms 0.376 ms 0.425 ms
2 gigabitethernet0-0-1.border-rtr1.wa.iinet.net.au (203.59.24.248) 1.277 ms 1.555 ms 1.435 ms
3 501.ATM2-0-0.GW1.PER1.ALTER.NET (203.166.43.109) 2.242 ms 2.282 ms 2.767 ms
4 * * *
5 * *

Originally posted by smit1
"No one is off at a bar, I know Jeff is there now and those guys are working their butts off right now to get the center back online. As I said I do not know exactly what the problem is but I do know they are working on it and that no one is off in a bar anywhere. Techs and Jeff are onsite."

calm down calm down lol - twas a joke :)

smit

Calm CALM:confused: What is that?

I am as stressed as everyone else I have been fielding calls and emails posting in backup froums, my normal forum when it is up:rolleyes: trying to keep customers on 4 servers up to date.

Didn't mean to sound grumpy just wanted to let everyone know that I had talked to Dv2 and I knew the guys were working on it.

One thing I can say about the service techs at DV2 they go out of the way to help. So I still have to give em all a pat on the back and say thanks, hope we all get thru this in a hurry.

Is it me or is DV2 slow?

Probably you, I get 48ms ping average, and there's no hop in tracert over 69ms (from west coast)

DV2, Reverse dns isn't working either.


C:\>tracert darwin.myacen.com

Tracing route to darwin.myacen.com [216.180.224.66]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms 192.168.0.1
2 <10 ms 15 ms 16 ms wpp2.wa [172.31.22.154]
3 <10 ms 16 ms 15 ms 172.31.24.154
4 16 ms 31 ms 31 ms core1-0-0-61.Perth.netspace.net.au [203.17.99.30
]
5 <10 ms 15 ms 16 ms FastEthernet2-0-10.cor2.per.connect.com.au [210.
9.196.130]
6 <10 ms 16 ms 16 ms fastethernet6-0-0.bdr1.per.connect.com.au [203.6
3.113.94]
7 78 ms 78 ms 78 ms atm9-1-0-4.bdr2.syd.connect.com.au [203.63.112.6
5]
8 78 ms 78 ms 78 ms g2-0-2.sybr3.global-gateway.net.nz [202.50.119.9
7]
9 234 ms 235 ms 234 ms p4-4.pabr2.global-gateway.net.nz [202.50.116.194
]
10 235 ms 234 ms 234 ms g0-0-0-0.pabr3.global-gateway.net.nz [202.50.245
.24]
11 * * * Request timed out.
12 297 ms 297 ms 297 ms sntcca2lce1-oc48.wcg.net [64.200.210.177]
13 297 ms 296 ms 297 ms snfcca1wcx2-oc48.wcg.net [64.200.199.73]
14 297 ms 297 ms 297 ms anhmca1wcx3-oc48.wcg.net [64.200.240.1]
15 297 ms 297 ms 312 ms anhmca1wcx2-oc48.wcg.net [64.200.143.77]
16 297 ms 296 ms 297 ms dllstx1wcx3-oc48.wcg.net [64.200.240.5]
17 297 ms 312 ms 297 ms drvlga1wcx1-oc48.wcg.net [64.200.240.22]
18 297 ms 297 ms 313 ms atlnga6lce1-pos2-0.wcg.net [64.200.127.82]
19 297 ms 297 ms 297 ms atlnga6lce1-cuttingedge-atm.wcg.net [64.200.126.
70]
20 312 ms 609 ms 547 ms 209.51.130.33
21 297 ms 328 ms 313 ms 216.180.224.66

Trace complete.

C:\>



C:\>tracert myacen.com

Tracing route to myacen.com [66.246.54.151]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms 192.168.0.1
2 <10 ms 15 ms 16 ms wpp2.wa [172.31.22.154]
3 <10 ms 32 ms <10 ms 172.31.25.154
4 <10 ms 15 ms 16 ms 203.17.99.50
5 16 ms 15 ms 16 ms FastEthernet2-0-10.cor2.per.connect.com.au [210.
9.196.130]
6 <10 ms 16 ms 15 ms fastethernet6-0-0.bdr1.per.connect.com.au [203.6
3.113.94]
7 79 ms 78 ms 78 ms atm9-1-0-4.bdr2.syd.connect.com.au [203.63.112.6
5]
8 78 ms 79 ms 78 ms g2-0-2.sybr3.global-gateway.net.nz [202.50.119.9
7]
9 235 ms 250 ms 234 ms p4-4.pabr2.global-gateway.net.nz [202.50.116.194
]
10 235 ms 234 ms 234 ms g0-0-0-0.pabr3.global-gateway.net.nz [202.50.245
.24]
11 * * * Request timed out.
12 297 ms 312 ms 297 ms sntcca2lce1-oc48.wcg.net [64.200.210.177]
13 297 ms 313 ms 297 ms chcgil1wcx3-oc48.wcg.net [64.200.240.93]
14 297 ms 313 ms 312 ms nycmny2wcx3-oc48.wcg.net [64.200.240.38]
15 297 ms 313 ms 312 ms nycmnyhlce1-oc48.wcg.net [64.200.87.110]
16 297 ms 313 ms 312 ms nycmny2lce1-netaccess-atm.wcg.net [64.200.86.150
]
17 344 ms 328 ms 344 ms 0094.ge-3-0-0.gbr2.nyc.nac.net [64.21.102.13]
18 328 ms 329 ms 328 ms 1194.at-0-0-0.gbr1.oct.nac.net [209.123.11.10]
19 328 ms 453 ms 422 ms 0095.gi-1-1.msfc1.oct.nac.net [64.21.102.2]
20 328 ms 328 ms 344 ms myacen.com [66.246.54.151]

Hello.. DV2 you out there... it is still down for me.... and maybe anyone else using alter.net....

@opera:~$ traceroute perth.myacen.com
traceroute to perth.myacen.com (209.51.142.186), 30 hops max, 38 byte packets
1 vlan2-core-sw2.wa.iinet.net.au (203.59.2.2) 0.944 ms 0.489 ms 0.426 ms
2 gigabitethernet0-0-1.border-rtr1.wa.iinet.net.au (203.59.24.248) 2.174 ms 3.021 ms 1.775 ms
3 501.ATM2-0-0.GW1.PER1.ALTER.NET (203.166.43.109) 4.756 ms 4.002 ms 4.254 ms
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *

alter.net link at theplanet is busted.

I am trying to get to DV2... not the planet...

I can trace fine to theplanet....

:/

"Hello.. DV2 you out there... it is still down for me.... and maybe anyone else using alter.net.... "

thought you meant any other places using alter.net

mushrew, no sweat :)

i wonder which dedicated provider will be next up on WHT's bash of the day?

Originally posted by skylab
i wonder which dedicated provider will be next up on WHT's bash of the day?

?

Customers still seeing problems, our staff havent been able to ssh to the servers all day.

via my uunet line, we have been down for 12 hours. Time to move. FSCK this, it is not proffesional.

Why do you want to pay more for the network when we already paid £10 extra a month for this "improved" network? I'm not paying more so it can be "improved again".

But in all fairness, I only pay £109 a month since I was originally on the first $99 a month servver, so I get a really good deal and my box seems to load quickly all the time.

there seemsto be a uunet to wcg issue - we have ticket open with them now. evertyhing else is fine - so your sites are not down to everyeone- just having issues from uunet.

Well,
I can tell you folks that UUNET isn't getting the routes from Williams that they should be. Not sure why this is.. going to attempt to track it down myself though.

I just want to get my 2 sites back up :-)

Well, that is interesting timing. Problems begun at DV2, then they fixed it, however, UUNET now has the problem ?

mmmmm ....

I submitted a ticket to UUNET DSL and they said routes are inhereted from the gateway router of a network. So their route comes from the DV2 router.

Well that is what he said ...

Ok... I did something, but I really shouldn't have.

I noticed that We (Uunet) didn't dv2's ip range in our access list at the gateway in Ashburn Virginia. I added it. And after a soft reset, it looks good now.

I'm not really suppose to do this, since I have no trouble ticket on the problem myself, but I really wanted to see if it would fix it.

I'm going to be looking at the logs on our side, to see if that IP block was taken out by someone.

Pass that on to DSL support, he had me convinced it was DV2.

Well, that's why they're DSL support....

and to note, it wasn't UUNET's fault. It was WCG for not sending us their access list updates.

Seems to be working now. Should we expect any more problems?

With all of the advances in technology today, why can't we track down these idiots that do these kinds of things and send in the hit squad or some ninjas or something? Grrrr... ;)

Killin's too good fer 'em. :mad:

jeff i hope your company keeps its reputation. i have some servers at dv2 and i would like to keep it there longer however these problems are making it hard to say with you.

thanks for the update craig - yes it was williams fault for not updating uunet on the access list - they told us they took care of all of it. this was actually found out as a result o the previous issue that was mentioned when the uunet routes changed to the williiams connection from the verio connection. Abovenet will be here soon too - not going throug the meet me room by the way - totally seperate connection to their metro gig e to down the street. big smile ...........

thanks craig.... sailor... and co... I can now do some work :)