I am being driven to leave Alabanza by inadequate and ineffective technical responses to serious server failures. Can anyone recommend an alternative? Preferably a company that says what it can do and does it........:bawling: :bawling: :bawling: :bawling: :bawling: :bawling:

i think many of us have been down this road before.

alabanza math:

double prices + outsource support = good quality company

YA RIGHT!!!!

here is an alternative that is seriously cost effective & in an brand new NOC:

http://webhostingtalk.com/showthread.php?threadid=10192&highlight=cpanel

trust me... we know where you are coming from!

good luck!

And read in that very thread about the lack of responsiveness people have found there.

Do your homework. Do your research. Don't rely on those who would only jump on someone's wagon because it's close or convenient or because they think someone is swell even though they have no direct knowledge or experience of their services. Find what would suit you and your clients best. Balance the price you pay with the support you expect, and weigh your options carefully. And did I mention do your homework?

In addition to our servers at Alabanza, we looked at a number of companies for alternate boxes. This included looking at their support areas, looking at the posts made in public forums by reps of the company, and looking through forums and the newsgroups for user comments. We tested servers with UltraspeedUSA and then VO, and subsequently cancelled them. Currently we have picked up the first server of what will be many from Site5 at NAC. Of the three we have now used, I would recommend Site5 above all of them for technical knowledge, resposiveness, and the ability to communicate intelligently with their users. I would recommend Alabanza above the others for their automation features. So you see, it is possible to have the best of both worlds. If you are set on leaving Alabanza completely, I would not hesitate to send you directly to Site5.

Originally posted by Annette
Don't rely on those who would only jump on someone's wagon because it's close or convenient or because they think someone is swell even though they have no direct knowledge or experience of their services.

not sure if this was directed at my comment, but i have experience with both alabanza and burst. as well as ultraspeed (now VO).

so there is reasoning behind what i stated. i have personally dealt with the very trials and tribulations that this person clearly handles on a daily basis.

as far as alabanza's automation --> i run cpanel/WHM/billadmin combo and find it all to be far more flexible ... not to mention you control darn near every aspect of what the client sees (alabanza was supposed to have the control panel xml ready a while back .. but still waiting on that)

homework is an excellent point! and i can guarantee you that every single host you will see in this forum has some horror story revolving around it. but as we all grow along side our businesses it becaomes clear that this is more of a customer service industry than anything else. and i am personally willing to pay a little more if i can get the support i desire (desperately need at times)

site5.com is an excellent choice too. i will openly admit that i do not have first hand experience with them, however, i have worked with matt and i find him to be a savior and an asset. furthermore, THEY DO NOT HOST IN EITHER ALA***** OR VDI !!!! enough said!

venturesonline.com is also in the process of moving to verio --> a huge move! so this spells only good things for them. Daniel is a great guy and is always willing to go that extra step (i hear paul is the same way) so this could help you our in the service area.

hope some of this helps you out and dispells any rumor that anyone is just 'jumping on a bandwagon'

--> the more info the better

[Edited, since this was in reference to what was not actually a complete post]

wow... some people sure do enjoy confrontation... perhaps we started off on the wrong foot. i was not disagreeing with any of your comments.. in fact i even tried to help you make a couple.

at this point is is quite easy to refer back to the original question of:

'Can anyone recommend an alternative'

i simply provided a little nut shell of info about a couple of companies in an attempt to help this person out...

having been there, i can be sympathetic to what they are going through & hopefully by providing a little back ground on some of the people i have worked weith in the past it could lead to a possible oppurtunity for reason.

Sorry, nate - the only thing that came through was the quote of my post before. I wasn't trying to be confrontational, just wondering why you requoted it, that's all. I suppose I should have included a smiley to make sure that people don't take offense where none was intended.

And no, that comment was not directed at you. It's more about people who recommend someone with whom they have no experience, just because that host hangs out at one of the forums the person visits. This is usually at the same time that they have made no effort whatsoever to find out what the poster even needs/wants for their business.

Alabanza's integration is tighter and more stable than cPanel/WHM thus far, even though, as you say, they do not offer the same flexibility. On the other hand, some of our clients absolutely refuse to part with their Alabanza control panels. For them, it works, works well, and they don't want to abandon it. We have others who love cPanel. That's one of the benefits of having servers at multiple providers - the best of both.

--> i never used the quote control on this forum before and i accidentally submitted it without my comments ....

and you make an excellent point about multiple servers... this is exactly what we do. we have alabanza users and cpanel users. and it is 'the best of both worlds!'

good luck in your search reason, and if you want any further info please feel free to email me :)

I appreciate all the comments and will study all of the suggestions.

I noticed the revelation that their tech support maybe outsourced. I guess it means in effect that to our customers, tech support is triple outsourced -a call to us, a call to alabanza and a call to their noc.

Perhaps the flaw in their product is that the automated servers don't completely eliminate the need for human intervention. Infact, due to the surgery on system files and detatchment of modules, they ought to have cutting edge support for the few failures that occur. It can't be too difficult to train someone to differentiate between user problems and system problems.

System problems should be attended by a qualified individual promptly. At least that would reflect what has been claimed numerous times in sales and marketing information. Those claims are worth reading again.