Paysystems is down?

Yep, everything is down. Can't get their main site, our order pages or our control panel. The sky is falling. Is this the end of civilization as we know it?? :eek3: :D

Darn, was just about to sign up too.

Looks like a network problem.

Originally posted by hilda
Looks like a network problem.
Yep, and a pretty big one too. :eek3:

I'm counting down for around 20 minutes now. Ouch. :rolleyes:

Ive lost 6 orders.... now im getting upset!

They are still down.

Anybody got a phone number?

Originally posted by simplenet
Ive lost 6 orders.... now im getting upset!

They are still down.

Anybody got a phone number?

Try this: (514) 448-5518 ext. 2, it rings their tech support.

I really don't think there's anything they can do if it's a network problem.

Thanks ... but they are closed :)

I don't know about you guys but I've been far from impressed with their service as of late. Every time I try to go and do something in the MCC their damn connection to the database times out.

This is such crap, im loosing money.

Order #12 lost -

"The link you gave me to pay with auth.paysystems.com is timing out. Please let me give you money...it will make me feel better"

Originally posted by simplenet
Order #12 lost -

"The link you gave me to pay with auth.paysystems.com is timing out. Please let me give you money...it will make me feel better"
Nothing much you can do. These things happen from time to time. Go grab a cup of tea, a nice piece of cake and relax. ;)

your so cool Aussie Bob!

Can't even move away from them if they're down. Great :rolleyes:

An order went through earlier today...but they're not currently responding.

I once tried to look into signing up with WorldPay, and was utterly unable to understand their site. What do I need? How much do I pay? Et cetera. Their little diagrams just lead me around in circles. This didn't make me feel very good about trying to pursue a business relationship with them.

Still down :rolleyes: So where is everyone moving from Paysystems and who would you recommend if Paysystems don't get their act in gear?

I can only imagine the nightmare that it would be to move hundreds of recurring orders from PaySystems.com to another provider. Wow. :bawling:

Originally posted by Dathorn_ADT
I can only imagine the nightmare that it would be to move hundreds of recurring orders from PaySystems.com to another provider. Wow. :bawling:

We just moved over 2000 recurring payments away from them in 2 days. There are maybe 100-200 left. Been working on it non-stop every day from 8am to 3am, though.

I once heard about this thing called customer service. I was just a young lad when my father told me all about it.

Why dont companies let their client base know what the hell is going on?

Wow what a novel idea. I am just so ticked that I had to suspend orders for this long.

htttp://www.simplenethosting.com/plans.html

ARGH!

What are the alternatives? I was looking into paysystems, but need something that is "up" at a minimum :)

Originally posted by Kiwi
We just moved over 2000 recurring payments away from them in 2 days. There are maybe 100-200 left. Been working on it non-stop every day from 8am to 3am, though.
Thanks for the stats, Marc. I'll update my file. :D

Also.. how did you move them over (the 2000 clients)? I thought they didn't allow folks to have the client info?

Originally posted by Aussie Bob

Thanks for the stats, Marc. I'll update my file. :D

You're welcome, PaySystems isn't (wasn't) our only processor.

Originally posted by 0wned
Also.. how did you move them over (the 2000 clients)? I thought they didn't allow folks to have the client info?

You can enter into a special agreement with them if you process very large amounts every month. We have let our clients update the information themselves, though ..and only filled in the ones manually that did not fill out all their information, so the entire process was done a lot quicker.

Did you get your own merchant acc. setup then? If so.. where at as I am contemplating doing the same. I was gonna go with paysystems, but this downtime gave me some time to think before paying their setup fee... not sure what to do now.

Heading for a 6hr stretch here folks. Looks like they're taking incompetance to new levels. :rolleyes:

yeah I want to get my brand spanking new account activated! The buggers! %#$@^

But i'm sure I can hold out ;)

Originally posted by Aussie Bob
Heading for a 6hr stretch here folks.

Is that bad? ;)

Originally posted by Kiwi
Is that bad? ;)
For some of us :D that's a very bad thing. ;)

The UK Phone #'s on there website are wrong...
Both the one on the contact part and the billing!

I was going to signup yesterday.
http://www.webhostingtalk.com/showthread.php?s=&threadid=101772

You'd have to assume something terminal has happened to the company. They're completely down - their site - our order pages and our control panel. Coming up 7 hours now. Oh well, time to go full merchant account. :rolleyes:

Well... seems I finaly made a good decision by not signing up today :)

Paysystems down? Hardly surprising given the fact they try to run business systems on a toy operating system (Microslosh)

Does anyone have their phone number??

I have had problems with asp/sql errors for the last 4 days , i`ve lost 5 orders in the last 4 day and one this morning ,when they are up the system is just to slow to order .I think they need a new server !

There Europe/UK phone number is wrong.. both of them!
Like i say.. i tried to signup yesterday, had some questions.

I deleted my temp net files yesterday, so no record of USA ones..
Anyone still got the temp files? Try going to there site in "Work Offline" mode :)

Originally posted by easily
I think they need a new server ! Mabye they are moving to a new one now :P

I just rang them and got a message service about their office being closed right now. I left a real friendly message :D on their messaging service.

Originally posted by Aussie Bob
Does anyone have their phone number??
Their number is 866-699-9021 :rolleyes:

I can imagine, haha, thats made me smile, cheers. :agree:

Errors errors and more errors. What's up with all these ODBC errors?

Yes, they are down....!!!!!!

These freaking 3rd and 4th party processors are definitely becoming a liability. Unless they are owned by a bank, I would just leave them alone.

> I once tried to look into signing up with WorldPay, and was utterly unable to understand their site. What do I need? How much do I pay?

Just go to a signup page and put your application in. It's owned by two major UK banks (Natwest + Royal Bank of Scotland) so you can sleep at night AND take orders without worrying as to what will happen to your funds.

Just some info... Here is a trace to www.paysystems.com... Interesting...

1 130.94.244.193 (130.94.244.193) 0.341 ms 0.223 ms 0.184 ms
2 ge-1-1-0.r01.bcrtfl01.us.bb.verio.net (129.250.28.49) 0.370 ms 0.309 ms 0.276 ms
3 p4-1-0-0.r00.atlnga03.us.bb.verio.net (129.250.4.53) 17.962 ms 17.989 ms 17.917 ms
4 p16-1-0-0.r01.mclnva02.us.bb.verio.net (129.250.2.48) 33.921 ms 33.873 ms 33.837 ms
5 p16-7-0-0.r02.mclnva02.us.bb.verio.net (129.250.5.10) 33.905 ms 34.004 ms 33.885 ms
6 p16-7-0-0.r02.stngva01.us.bb.verio.net (129.250.5.46) 35.000 ms 34.903 ms 34.814 ms
7 p16-0-0-0.r00.stngva01.us.bb.verio.net (129.250.5.14) 34.661 ms 34.658 ms 34.655 ms
8 dca-brdr-02.inet.qwest.net (205.171.14.45) 35.394 ms 35.306 ms 35.357 ms
9 dca-core-02.inet.qwest.net (205.171.9.57) 35.476 ms 35.512 ms 35.430 ms
10 ewr-core-03.inet.qwest.net (205.171.8.182) 40.267 ms 40.306 ms 40.266 ms
11 ewr-core-01.inet.qwest.net (205.171.17.5) 40.308 ms 40.228 ms 40.298 ms
12 kcm-core-03.inet.qwest.net (205.171.8.185) 74.865 ms 74.849 ms 74.860 ms
13 205.171.29.170 (205.171.29.170) 81.106 ms 80.962 ms 81.133 ms
14 65.123.132.254 (65.123.132.254) 81.429 ms 81.117 ms 80.808 ms
15 gig408.sw2.cybercon.com (216.15.195.53) 80.943 ms 124.525 ms 80.844 ms
16 gig600.hawks.cybercon.com (64.37.126.1) 81.628 ms 80.993 ms 81.046 ms
STOPS HERE!

Originally posted by Aussie Bob

Their number is 866-699-9021 :rolleyes:

I have another one: 888-751-0744

This is not good i agree, BUT

no point in moving to a similar merchant elsewhere because they all have their problems - just go with the flow for a few more hours and paysystems will be back to there usual great selves!

*biting his lip* :D

On their site (taken from yesterdays cache) is the number: 1-866-699-9022

Probably sales only but who cares... this is pretty bad :(

Hey folks..... I've decided to whether get another merchant getway or have my own. so planning to move my clients ( recurring transactios ) to there.

But the problem is that i dont have my clients credit card infos. And it will be a big hassle to go all over and ask every single client for their CC info as they will tell you " DIDN'T I GIVE IT TO YOU BEFORE ?!!! WHY YOU NEED IT AGAIN ?! IT'S CRAP ! "

So will paysystems help me in the same or no ? any solution for this situation ?

PaySystems ; U suck as usual ! biaaaatches.

hehe - temper temper!

paysystems dont suck at all - we have moved from another payment provider (in the last few weeks) who will remain unnamed, and paysystems are godlike in comparison, even with this downtime! :)

anyone can help ha ? how can I get my customers CC info from paysystems.com and move 'em to a diff. merch. acc.

I'm so. f*kin. pissed. that i cant. compl. wha. I wanna say.

any advice on how to move ?

To answer your question about PaySyatems giving you the client signup info (cc numbers and such) the answer is absolutely not. I asked the sales person I spoke with today that very same question. I then asked "well... since you offer full blown merchant accounts as well... would I be given the client info if I upgraded to that later?" She said "No.. we do not issue that info under any circumstances"

As always mileage may vary, but this was my experience.

I was still going to signup because I have heard lots of good things about them on these forums, but tonight when I went to pay my fee the site was unreachable. I'll have to be supplied with a pretty good explanation for such a long chunk of downtime before I pay the setup fees now though.

Originally posted by 0wned
I asked the sales person I spoke with today

How many hours ago did you speak to a sales person? I really hope this downtime is not terminal. Especially after we just moved all our cc payments from another merchant a matter of weeks ago.

Anyone reckon it might be worth an email to the people that run the server for paysystems? http://www.cybercon.com/

Originally posted by UH-Simon
Anyone reckon it might be worth an email to the people that run the server for paysystems? http://www.cybercon.com/
I assumed they had a server farm "inhouse". :eek3:

I spoke to sales about 18 hours ago.

cyberCON. :rolleyes:

Anybody get there settlement from Friday?

Is this looking like a dump and run?

Yes, we did.

An order went through earlier today...but they're not currently responding.

I once tried to look into signing up with WorldPay, and was utterly unable to understand their site. What do I need? How much do I pay? Et cetera. Their little diagrams just lead me around in circles. This didn't make me feel very good about trying to pursue a business relationship with them

I felt the same way when i went there. Not a very clear site.

As far as paysystems, its been a great day for me so far (just got my account live). We are a 2Checkout refugee, and so far the paysystems support is great. Maybe im just used to no support though :rolleyes:

Originally posted by simplenet
Anybody get there settlement from Friday?

Is this looking like a dump and run?
Our wire transfer actually came in today. It was supposed to come in Friday, but they were 1 day late. I figured the weekend might have had an effect here.

Oh well, they only owe me 3k, so I'd best get prepared for bad news. :rolleyes:

We haven't been paid yet. :(

And this outage is going on 10 hours + now too. 3 cheers for Paysystems. :rolleyes:

We did not expect to with the current issues, but received a ACH transfer from paysystems this morning.

Rob

Originally posted by simplenet
Anybody get there settlement from Friday?

Is this looking like a dump and run?

they were late 1 day as Bob said, I received my money today

Originally posted by Aussie Bob

Our wire transfer actually came in today. It was supposed to come in Friday, but they were 1 day late. I figured the weekend might have had an effect here.

Oh well, they only owe me 3k, so I'd best get prepared for bad news. :rolleyes:

do not even think of bad news :bawling:

i do not think they have staff there 24/7, I think they work from 6AM or 8AM EST so they should fix the problems soon.

Originally posted by VIPsNet
i do not think they have staff there 24/7, I think they work from 6AM or 8AM EST so they should fix the problems soon.
Too late for me. Off to see the bank about a merchant account and off to ModernBill.

Originally posted by Aussie Bob

Too late for me. Off to see the bank about a merchant account and off to ModernBill.

Are you gonna get merchant account in US or Australia ?

I guess I will get merchant account for myself but I read horror stories about merchant accounts too:(

Could you link to some of these horror stories? I'd appreciate the info.

I just spoke to a live person at paysystems.

Paystems - "We dont know what the issue is, we are working very hard to resolve this, we dont have a ETA to uptime"

"Clueless".

Originally posted by simplenet
I just spoke to a live person at paysystems.

Paystems - "We dont know what the issue is, we are working very hard to resolve this, we dont have a ETA to uptime"
That's so comforting to know. :rolleyes: :eek3:

I am curious - do the people who have a true merchant account with paysystem (IBM account) experiencing these difficulties?

I did some projections and I just hate to get a merchant account. I really like not knowing my clients credit card information and I enjoy not have to worry about fraud checking. They do it for me, and I can concentrate on something else.

I keep telling myself that outages happen. If I have an outage I would hope that my past record with my clients would mean something and they would not bail on me...so I am trying to do the same.

But I do need a backup solution...so I think I will look into that. I do have a 2checkout account but I would prefer not to use them.

It's making me tired just thinking about researching merchant accounts....and getting everyone to switch over...I need another cup of coffee. :)

We are setting all accounts up without payment until paysystems is back up :)

Still Down :rolleyes:

Just talked with their support people. They have no idea (or are not telling) what is going on. Was told their support people are working on the problem and have been all night.

In my fulltime job, I manage our system serivces group. We are responsible for approx 150+ severs worldwide and 100+ TB storage system. If after 10 hours of downtime I were to say I have no idea what is wrong, I would be fired! Depending on the problem, I might not have it fixed, but I would know the cause well before 10 hours. Once I know the cause I would communicate it ASAP to let everyone know what is happening. Being left in the dark is very frustrating.

Jon

Originally posted by 0wned
Could you link to some of these horror stories? I'd appreciate the info.

do a search here, i think people complain about OnlineDataCorp, burst.net story: http://www.webhostingtalk.com/showthread.php?threadid=94417&highlight=merchant+account

This is why you need to get your own merchant account and stop dealing w/ a middle man.

For those of you that have merchant accounts, how do you handle the fraud checking for foreign countries? Does your gateway do some sort of preliminary fraud checking and it is left up to you so follow through?

Wish there was a newbie resource for merchant accounts. I am letting them intimidate me. :)

Merchant Control Panel is back online.

But thats all?

Are payments going through yet? Anyone have any idea of what the total down time was? I was considering an account with them, but now I'm not so sure....

Originally posted by simplenet
Merchant Control Panel is back online.

But thats all?
Yeah, order pages are still offline. Looks like they're making progress. I hope some heads roll over this debacle. :eek3:

Originally posted by Ack
Are payments going through yet? Anyone have any idea of what the total down time was? I was considering an account with them, but now I'm not so sure....
Pushing 12 hours now. Needed a break from new accounts anyways. :D

My order pages are now online.

Originally posted by Dathorn_ADT
My order pages are now online.
Yep, up here too. Only too them 12hours. :rolleyes:

Order pages up now

what's the link to the merchant control panel?

Wonder what explanation they will give :)

Originally posted by VIPsNet

do a search here, i think people complain about OnlineDataCorp, burst.net story: http://www.webhostingtalk.com/showthread.php?threadid=94417&highlight=merchant+account

That complain wasn't about OnlineDataCorp, it was about TMS. They are 2 separate companies... ;)

Card Service and OnlineDataCorp are genuine merchant account providers, unlike 3rd (PaySystems, 2CheckOut) and 4th party (Hostcharge) processors.

Paypal as a second payment option is looking better and better.

Originally posted by mistral1

That complain wasn't about EOnlineData, it was about TMS. They are 2 separate companies... ;)

i know that complain was about TMS, but I also read that OnlineDataCorp (http://www.onlinedatacorp.com/ ) Sucks


Card Service and EOnlineData are genuine merchant account

I was talking about OnlineDataCorp not EOnlineData or is this the same company?

Originally posted by iBiz
what's the link to the merchant control panel?

https://mcc.paysystems1.com/

Response object error 'ASP 0156 : 80004005'

Header Error

?

The HTTP headers are already written to the client browser. Any HTTP header modifications must be made before writing page content.

:rolleyes:

So is everyone's payment page section back up? It isn't here (tpp-pro) :eek:

Note the commeted out source in this address:
https://mcc.paysystems1.com/


<!--
abc
<center><font face="Verdana, Arial, Helvetica, sans-serif" size="2">
<H1>
Network Upgrade
</H1>
We are about to implement an upgrade in our system. The upgrade will take place very shortly. Upon completion, you will find a more robust and efficient processing engine as well as quicker response time to your data queries. Access to the merchant control panel will be turned off until 9 PM EST. At no time however, will your payment pages go down. Orders will continue to be processed throughout the entire upgrade. We look forward to reading your comments and observations after this upgrade is complete.</font></center>
-->


Dunno if it's at all related. Seems rather odd tho :eek:

Russ

I don't use them anymore, but I still have an account there and it's working -- slowly -- for me.

This kind of thing has happened a number of times with them in the past. Temporary glitch. It eventually gets worked out. The hosts among us should appreciate that fact. ;)

To ask a real quick question -- what about the expiration date on the credit cards? How are the expiration dates changes when using revecom or 2checkout? Do they email the customer to re-enter their info?

There is a place to change the credit card information of your customers in the MCC but they also receive an e-mail with information on changing their order, etc. when they first signup.

Originally posted by VIPsNet

I was talking about OnlineDataCorp not EOnlineData or is this the same company?
Things can get quite complicated in this merchant accounts game. ;)

OnlineDataCorp is the company that provides the credit card services and the merchant accounts.

Authorization.Net is the payment gateway that takes 5 cents cut for each transaction for processing them over the net for merchant account providers like OnlineDataCorp.

E-OnlineData is a Value Added Reseller for OnlineDataCorp and Authorization.Net combo.

Hope this helps. :)

I'm pretty sure paysystems will be going out of business soon due to the new visa/mc regulations..

Originally posted by universal2001
I'm pretty sure paysystems will be going out of business soon due to the new visa/mc regulations..

Oh please do explain.

timeouts on orders :(

TMS (Total Merchant Services) has an even worse reputation (or lack of it) than OnlineDataCorp, in that they use TotalPay (an obscure merchant account provider) and the Authorize.Net combo.

It amazes me why Burst.net would work with this kind of shady resellers in the first place! :eek:

Originally posted by UH-Matt
timeouts on orders :( Where have you been the last 12hour or so? :)

2 of my orders went through perfectly fine about 30 minutes ago.

Originally posted by ThomasC
Where have you been the last 12hour or so? :)

watching paysystems come back on line.. and now start timing out again.. where have you been ?

Things are back up here it would seem with the addition of an extra field on the payment page:
Yes! I want to donate 1.00 USD to the Cancer Research Society
I'm all for charity and all but I can see this causing confusin because it's up to the client to uncheck the box if they don't want to donate $1.

OMG! Thats pretty bad man... sure im all for giving $1, good idea infact, but it SHOULD NOT BE CHECKED ALREADY!

Thats bad..

I just sent a complaint about that and if they don't remove it, I will get a merchant account simply because I detest it when someone shoves something down my throat.

After their outage this morning, that really ticked me off. :angry:

I already received a couple of emails asking me what happens with the money? When did we get associated with it?

I looked like an idiot cause I had no clue what they were talking about.

PaySystems could have at least informed merchants first.

We have used PaySystems for over a year and a half and also have a "real" merchant account. Our experience is that PaySystems is more reliable than the merchant account, they have a more robust interface, and their payments are made promptly. Also, they allow charging annually, which the merchant account does not allow. We use PaySystems to process all annual payments (80% of our income) and the merchant account for the monthlies. Based on our experience to date, we are not unhappy with PaySystems' service. Certainly they could improve in certain aspects, but then again, you can built a car like a tank and call it "the safest vehicle in the world" but what would it cost and who would buy it?

Merchant accounts do not allow annual payments? I did not know that.

I just sent them...
I demand that you remove the "Yes! I want to donate 1.00 USD to the Cancer Research Society" section from my payment forms immediately. Charity is all very well, however "hijacking" payment forms and doing it without consent is totally unacceptable. Furthermore having it "pre-checked" is even more absurd.

The 12 hours of downtime today was bad enough and now we can do without this nonsense. Please remove it immediately or I will (along with several other WebHostingTalk.com users) need to seek alternative credit card processing means.

I asked them to remove their link about the cancer! It's not very serious.

Hi,
Our order forms are up as well, including the link for the Cancer donation. Charity is wonderful. Does it have a place on a web hosting serveice's order form......? :confused:

I asked them to either remove the link, or make it "opt-in" (uncheck the box) and change the text to indicate that this link is placed by Paysystems, NOT by me.

I wonder if they're getting a nice little tax writeoff on each "contribution" made, and that's the real reason for its inclusion?

Originally posted by living_media
I wonder if they're getting a nice little tax writeoff on each "contribution" made, and that's the real reason for its inclusion?
Ooooo... you cynic you :D

...probably right though!

The people who get "Yes! I want to donate 1.00 USD to the Cancer Research Society"

Are you on the TTP-Pro or Sales? OR all are getting it ?

tpp-pro here.

Originally posted by Jim_UK

Ooooo... you cynic you :D

Vous - moi? ;->

AceWeb, I'm TPP-Pro.

Thanks. I have sent them a ticket about it and about the reason for the downtime.

We will see.

Ive sent a ticket to remove it.

Im all for charity - but not on our hosting order form!

I'm furious!

From the support:

The cardholder has the option to opt out of donating to the cancer research. The option however cannot be removed completely from the payment pages. I have forwarded your support ticket to management for further consideration.

Originally posted by Jchristophe
I'm furious!

From the support:

The cardholder has the option to opt out of donating to the cancer research. The option however cannot be removed completely from the payment pages. I have forwarded your support ticket to management for further consideration.
Yes, exact same reply.

Originally posted by rochen

Yes, exact same reply.


Ridiculous.

For their sake, I hope they think about this seriously.

Overall, we've been happy with their service. Top-notch, in fact. But, this "charity donation" thing leaves us just a bit unsettled.

I believe this charity thing is going to cause a lot of problems, mainly because it's "pre-checked", some clients wont think to read it and when they get charged an extra $1, are they going to be annoyed at Paysystems? Nope. At the host? Most defiantly.

This is a receipt for disaster. It wouldn't be so bad if the check box was "unchecked", then they have to check it to make a donation, but the donation is set by default.

Is this a joke ?
Yes! I want to donate 1.00 USD to the Cancer Research Society

What gives them the right to ask my clients for money and to make it even worse the box is checked ,if they don`t remove it i will remove my clients and move to another payment processors .

These are my clients not theirs , if they want this on the order pages they should ask first
Why the hell would uk customers want to donate to a usa charity, if they are going to donate it would be to the uk cancer research .
I heard good things about paystems now i hear nothing but bad
their service is not acceptable

i`m all for charities but this is not acceptable , I suggest everone who is unhappy with this emails paysystems to tell them so ,they go offline for 12hours then give us this sh*t

when the customer sees this extra charge and does a chargeback are paysystems going to pay the fees ,i doubt it and as far as i`m aware they can`t pre-check the box it is illegal

To add to that paysytems are misleading clients into believing that the merchant is asking for this donation and not paysystems.

Same exact response here.

And because they've already got our money, how can we get a refund?

Other questions I plan to ask them:
* if our clients click through, don't mentally register the checkbox, and later wonder what's going on with this phantom charge on their card...will Paysystems refund this, seeing as how this is collected by Paysystems?

* if Paysystems will refund this, will they try to charge us for it?

Until I receive satisfactory answers, I'm removing the Paysystems payment option and posting a notice on my site explaining why I've done so.

I think that, in parts of Europe or Canada, opt-out isn't legal. I know that companies operating in Canada cannot have opt-out for email lists and so forth. I don't know about how this particular situation would work.

Apparently, Paysystems is now operating out of the UK. At least that's where their latest corporate office address is (according to the payment form). So who's in the UK, and can tell the rest of us where to protest?

I'm also willing to bet that this was just implemented since the most recent wave of 2checkout changeovers.

Anyone else know of other third party credit card processors - not on the level of Authorize.net or Worldpay, which get you full-on merchant accounts and are gateways; but places that process credit cards? We've already seen that 2checkout has a less-than-sterling reputation for dealing with customers. I don't know if I'll switch right away, but if I make the decision to do so, I want to know where I'm going to go. I need to start researching now.

We have passed on this thread URL to paysystems management and been assured the link will be removed from our order for 2morow.

Originally posted by UH-Matt
We have passed on this thread URL to paysystems management and been assured the link will be removed from our order for 2morow.

Just your order forms or everyones? If its not all of them then I'll be sure and let them know what I think about this. :angry:

i sent them ticket to remove this option from my order page too... if they want i can pay this charity whatever to remove this option from my order page

Country: Microsoft OLE DB Provider for ODBC Drivers error '80040e31'

[Microsoft][ODBC SQL Server Driver]Timeout expired

/cgi-v310/payment/creditcard.asp, line 670


their order forms still dont work ....pathetic

Originally posted by easily
Country: Microsoft OLE DB Provider for ODBC Drivers error '80040e31'

[Microsoft][ODBC SQL Server Driver]Timeout expired

/cgi-v310/payment/creditcard.asp, line 670


their order forms still dont work ....pathetic

works for me

works for me too 50% of the time i suppose 50% ain`t bad i only lose half my orders now

damn, i'm expecting order right now, hope order form will work for the next 1-2 hours:D :bawling:

Ive just put a disclaimer on my webpage seen as paysytems fail to mention it is them that is collecting the money and not us ,but i suppose it`s really not bad i mean most customers can`t complete the order anyway they just get a timeout error

Please Read
Once you reach the 3rd step of our order pages you will see the following option.
Yes! I want to donate $1.00 to the Cancer Research Society.
This option has been added by paysytems.com( our Payment processor) this donation has no connection with Simply Be Hosted ,
The option is yours but be aware this box is checked as default ,uncheck it if you do not wish to donate.

I've added a notice to my clients to carefully check the credit card payment page before submitting, as well as submitted a support ticket to Paysystems. I gave them two options:

* remove the link completely

* change the text so that it clearly reads "(Link supplied by Paysystems)" and make the checkbox UNCHECKED

Either of these options would be satisfactory to me. I still don't love the fact that Paysystems would essentially be using our clients to get more tax writeoffs for themselves; but my chief beef was that it was not clear who placed the link and the link was checked by default.

Now that is cheeky! I am >< far from completing my signup with them... now i'm reconsidering. But I don't see any other options really!

hrrrmph

Originally posted by UH-Matt
We have passed on this thread URL to paysystems management and been assured the link will be removed from our order for 2morow.

Hi Matt,

What address did you use to pass this on to Paysystems management? I submitted a second support ticket and included the link to this thread, and got back the same nonproductive response:

Thank you for your support ticket.

Unfortunately we regret to inform you that this link can’t be removed from the payment page, however the customer does have the option to not pay it and opt out of it if they want.

If you have any further questions, do not hesitate to send another support ticket.

Regards,

Andrew Free,
Merchant Support Specialist

Did you send an email to another place than the support ticket system? What was the individual's name who said that the link would be removed?

Thanks much.

We had similar situation with www.ibill.com. They used same tactics on order pages and we got 2 chargeback's and lots of angry response from users which results in lots of explanation and correspondence = headache for us.

From my previous experience i am sure this will DO result in several chargeback's and I have written them to remove this from our payment pages also.

We use their service since last 12 months and fairly satisfied from their service until this downtime of 12 hours and I am waiting for their explanation on this situation before concluding anything further about them.

I received the same answer from support. They can't remove the link.

>Unfortunately we regret to inform you that this link can't be >removed from the payment page, however the customer does >have the option to not pay it and opt out of it if they want.

Well, I will call my bank tomorrow to ask them "how to get a real merchant account".

Paysystems support just told me that the downtime was "due to a hack attempt"... so I said "What?" and they replied with...

"Hold.. I'll get the details"

He came back and said... "Someone attempted the DDOS hack on us and the authorities have been notified"

I replied with "DDOS hack??? hehehe"

I dunno... I totally believe that DDOS caused the downtime as that is possible, BUT just found the "DDOS Hack" thing a little funny.

He continued to say that everything would be fine by tomorrow so I dunno... just thought I'd share :)

More crap from Paysystems, I see. :rolleyes: :eek3:

Merchant Account Time ...I think..

Originally posted by Aussie Bob
More crap from Paysystems, I see. :rolleyes: :eek3:

Bob - you should not complain. There are people with bigger problems with their cc processor than you right now :(

Originally posted by freakysid
Bob - you should not complain. There are people with bigger problems with their cc processor than you right now :(
You're having cc issues?? :eek:

:emlaugh: - that's one to you! You know who my cc processor is.

Originally posted by freakysid
:emlaugh: - that's one to you! You know who my cc processor is.
*looks shocked* :eek2:
























:D

Originally posted by UH-Matt
We have passed on this thread URL to paysystems management and been assured the link will be removed from our order for 2morow. Is it tomorrow yet, Matt?
Is it still there?

*also interested*

I also complained and got the canned response but I returned it asking to escalate and I have not seen a response yet, has anyone else had success yet?

Are you folks still getting orders even though the main domain is down? I can see the order forms are still up.

Orders are timing out left and right. Customers getting charged but the actual orders are not reaching our pages. This is very frustrating as I now have to void a whole bunch of orders and pray that the next time they try it doesn't time out on them.

I think its timing out AFTER charging the customer - this is ok for us as the redirect page is only a thankyou page and we capture the order before they get to paysystems :)

The problem is that customers don't think their order went through so they go and try again. Luckily the orders can be voided before they are actually captured but the fact remains that PaySystems's service is far from acceptable right now.

Originally posted by Dathorn_ADT
Orders are timing out left and right. Customers getting charged but the actual orders are not reaching our pages. This is very frustrating as I now have to void a whole bunch of orders and pray that the next time they try it doesn't time out on them.

I just got an order and it went through without any problems, I even got email confirmation...

Originally posted by UH-Matt
I think its timing out AFTER charging the customer
Yep, same here. The payment goes through okay but the most troublesome thing here is the fact that each and every payment amounts to a support ticket straight after asking if the payment went through. It's understandable from the customer point of view but not something we should have to be doing (giving the same answer over and over because of PS's failure to provide a working gateway).

Wow. Just about every useful link in my MCC is consistently timing out.

Good job PaySystems, you rock!

Hi all,

They were victim of a DDos as explained on their site.

It would be nice if I could get to their site. Their main site seems to be unreachable.

I do find it a little had to believe that it took that many hours to resolve a DOS attack but it is remotely possible. It just seems strange that they were having system performance issues over the past several days :)

from MCC:


DDOS Attack
Distributed Denial Of Service. PaySystems was subject to this type of attack yesterday morning where its servers were intentionally flooded with invalid requests for information. The normal response from a server under these conditions is to block ALL users from accessing it. This is not a breach of security, and in no way was any data affected.

We have identified the party responsible for this, and will deal with this deplorable act as swiftly as possible. If for any reason you still experience difficulty accessing your MCP, please visit https://iba.paysystems.com or https://ima.paysystems.com.

and


PaySystems partners with Cancer Research Society
You may have noticed a new section on your payment pages which give your customer the option to donate $1.00 to the Cancer Research Society. PaySystems feels very strongly about this new program and sees this as the beginning of a commitment to help give a little bit back to our community. This program is overseen by our external auditors, Price Waterhouse Coopers to assure proper appropriation of these funds. We would appreciate your cooperation and would like to thank you, the merchant, for participating in this collective effort to ensure the future and longevity of this extremely worthy cause.

You wouldn't have these problems if you used Paypal like me! :cartman:

doug

Originally posted by dougeetx
You wouldn't have these problems if you used Paypal like me! :cartman:LOL! love the reply :D

PWC advised them about the cancer donation, must be some tax ploy :rolleyes:

"You wouldn't have these problems if you used Paypal like me!"

oh dear.

Originally posted by HostingDirect

I do find it a little had to believe that it took that many hours to resolve a DOS attack but it is remotely possible. It just seems strange that they were having system performance issues over the past several days :)

Weird. I’m by no means a network expert, but in all the DOS attacks I’ve seen, you can ushally observe high saturation in the final few hops to a network when tracing it. For example, when Burst or VDI experienced those attacks some time ago, you’d see their last 3-hops maxing at 1000ms plus, and then eventually timing out at the core router A number of trace routes were done on paysystems during this downtime, yet there was no sign of over saturation on any of their nodes- just a halt at the final hop, which is standard configuration for most IIS servers. Maybe they’re using super high fabric switches?:cartman:

In addition, they didn’t realize this was a DOS attack until 12-hours later?:eek: Couple this in with the fact their servers have been running at the redline for the past 3-weeks with numerous timeouts, and then this incident? I’m not saying a DOS attack was not possible here, but given the set of circumstances, just smells a little fishy. Something, or someone obviously messed up there badly, and I’m just wondering if the DOS reaper was the real culprit here.

Of **course** it's a tax ploy. Price Waterhouse Cooper (a large accounting firm) probably said, "Do this charity thing. You'll look like a good upstanding corporate citizen and get a huge tax writeoff, and the best part of it is, it won't affect your bottom line at all."

We were never polled about this. We were never asked about this. We never got any choice in the matter.

Originally posted by living_media
We were never polled about this. We were never asked about this. We never got any choice in the matter.
That's the funny thing. How long before they start selling that space to people for other things ... subscriptions, equipment, etc.

I'm not a customer, but it's incredible they would think they have the right to do that. Do they have a service agreement that spells out they can do that?

Originally posted by pgrote

That's the funny thing. How long before they start selling that space to people for other things ... subscriptions, equipment, etc.

That thought had crossed my mind too. Give it a few months and we may see ad's on there, opt-out/in mailing lists (aka spam)... where will it end?

Just to throw some more fuel onto the fire the charity donation might be something more underhanded than just a tax right off.

It is a well known fact that companies can register as collection agencies for certain charities. This allows them to collect funds on behalf of certain charities. They will then keep a percentage (often a very large percentage) of the funds they collect and claim its as their collection costs.

In Indiana the attorny general actually posts a list on the of all charity collection agencies and the % they keep for themselves. The numbers are quite shocking. You can find the list here

http://www.in.gov/attorneygeneral/consumer/charityfundraisers.htm

I don't know what state PaySystems is registered in and I don't know if this is the practise they are engaging in but their comment about PWC and the general nature of the way they are going about it does raise some questions.

And now I have pulled the pin out and thrown the grenade in I will run :)

The charity list is shocking! Amazing how many times the charity only gets %1 of funds.

Jon

trying to setup a new account, looks like they are still having problems:

Microsoft OLE DB Provider for ODBC Drivers error '80040e31'

[Microsoft][ODBC SQL Server Driver]Timeout expired

/cgi-v310/live/live1.asp, line 172

Got some good news

"Stephen, thank-you for your interest in PaySystems Corporation. Please
be advised that the charity donation will no longer be default, but
rather left up to the clients discretion. We are currently in the
process of changing this.

Mark Brown
PaySystems Corporation"

I will be signing up after all:D

Im waiting for a reply,
but they have been busy :)

They replyed to me after about 5 minutes!

Its because im scottish!

PaySystems.com Inc.
575 Madison Avenue
10th floor
New York, NY
10022-2511, USA

PaySystems Corporation
2075 University
15th Floor
Montreal, Quebec
H3A 2L1, Canada

PaySystems Limited
Victoria House
64 Paul Street
London, England
EC2A 4NG

Sales/General Information:
Tel. (514) 448-4823
Fax. (514) 448-5848
Toll-free. (866) 699-9022
sales@paysystems.com

Corporate Office
Tel. (212) 605-0529
Tel. (514) 448-4819
Fax. (514) 448-4818
Toll-free. (866) 699-9021

International Toll-Free
++ 0 800 3000 - 0030

This is incase paysystems ever goes down again (and I think they likely will). If it is truly DOS attacks, they'll have a few more problems down the road until they get it completely fixed. You'll be able to refer to this thread to see their contact info.

There UK Phone numbers dont work :)
Ones dead.. the other is a large gas company who said they have had the number for a very long time!

Thats what my email is about!

Very Cool, it looks like voicing our concern worked :D I just noticed that the donation link is no longer on my order pages. Have they been removed from anyone else's

Looks so, others have said too... there are a few threads open.
http://www.webhostingtalk.com/showthread.php?s=&threadid=102472

The only problem with PaySystems NOT refunding all donations... the people who did fill out the form and get charged $1 will be complaining because they were charged it. Everyone will still get chargebacks from everyone who DID donate (unwillingly). I say tell paysystems to refund all the money, because they didn't collect it correctly.

See the new thread for information.

They will refund donations - we have allowed them to keep donations from our customers who signed up before the link was removed.

Okay. Thanks Matt.

I'm not a customer of revecom, but was just wondering if current customers would actually get their refunds.

err could i make it any clearer.. THEY WILL REFUND THE DONATIONS.

It looks as though Revecom is down again. There are many other threads talking about this on WHT (regarding their second downtime). I wonder if it is the DDOS attacks again.

I was working in my client's PaySystems control panel today, oblivious to these problems in the last couple days. Now when I go to add an item to the client's cart, I get a gateway timeout.

:angry:

They have some major system headaches right now...
You would be better off gettin out ASAP before they cost you even more money!
Just as I am!!!
However they got me screwed for another 5days, but after that it's off to 2checkout for me :rolleyes:

This REALLY sucks. Looks like all these 3rd party payment processors suck to a certain extend. I would understand 1-2 days downtime. But this has been happening for almost a week!

http://www.paysystems.com/ is still down I guess...

also

how would http://www.2checkout.com compare with paysystems ?

Comparing the 2 services (paysytems & 2Checkout - have accounts with both)

In the long term 2checkout has been the best by far.

Paysytems has double charged, not charged, declined and ticked off my regular customers. The downtime without explaination (finally today they said it was a DoSS attack) has been horrible and the support a canned annoyance.

2checkout hass had no noticable downtime for me. They billed my customers on time, and the support has been great. I've heard some stories about their support but everyone I've dealt with over there has gone out of their way to be helpful and the means a lot in my book.

Paysystems last trick with the charity opt-out button with no options to remove is the last straw for me and I am now steadily moving all of my customers to 2checkout.

Down Again :confused:

Main website down for me.
cant login to the MCC either...

Yes, it is down for me too.

Down from here too. :rolleyes:

Down :D

Paysystems support phone call...

"Yes... we are down. No... I don't have an ETA. No... I don't know why we are down. Goodbye"

Very disturbing.

Oh dear..

owned: they actually spoke to you like that ?

Yes.. I actually just decided to try to call back and hoped for someone more friendly...

The person I just spoke to was much more kind, but only knew that the issue is under investigation.

Maybe the call volume is making then be short with folks. I don't mind if they are indeed rushing to get off the phone in order to fix the issue though.

Not trying to defend paysystems or anything, but these are the true symptoms of a DoS attack.

Giants like CNN, Yahoo, MS were victims of it and they were down, so its no surprise that this is happening to PaySystems.

I have been a victim of an RDoS attack myself, and these things are quite nasty.

Thier system times out daily on transactions to customers and merchants in Control panel.

This DDoS attack stuff is just them covering up the real issue and that is thier system!!!!!

and why would their system do that out of the blue when it was working perfectly fine for the last 2+ years ?

It doesn't take that long to thwart a DDOS if you work with your service provider.

It's amazing that people don't learn how to handle outages so that their customers are not ticked off. People understand things happen, but they need communication. Frequent communication.

Key things to answer: 1) What's the issue. 2) Steps being taken to resolve the issue. 3) ETA on the results. Notice I didn't say when it would be up, but the results of what you're doing.

An extra bonus addition: If you or your team caused the issue fall on your sword right away. Do not delay.

and why would their system do that out of the blue when it was working perfectly fine for the last 2+ years ?

well as i mentioned in an earlier post these timouts have been happening for sometime as far back as 4 months ago , I put this down to a dialup connection but things did not improve when i switched to adsl .

Their system is good when it works and their support is excellent ,but the system is too slow most of the time maybe it`s because i`m in the uk i don`t know ?

Yes, I have had the same timeouts for over 4 month also, on both the MCC and customer order forms.

Can anyone recommend to me a good Authorize.net reseller? I am considering just getting a merchant account, picking up a copy of ModernBill or PerlBill and doing all the billing in house. I am getting a bit sick and tired of this PaySystems nonsense.

I have had no communication sent to me from them and they have been down about two days. I sure hope they figure out something soon or at least tell us what's going on..

JDT

I am also one of the people suffering from this downtime. I'm highly considering getting a merchant account. I called Wellsfargo, but they said that if your chargeback rate goes about 1% your account is automatically terminated, and .5% chargeback is considered high. Can anyone recommend another merchant account that's not so "strict" on these rates? I have a feeling I'm not the only one on the verge of switching to a merchant account.

Originally posted by Alexander G.
I called Wellsfargo, but they said that if your chargeback rate goes about 1% your account is automatically terminated, and .5% chargeback is considered high.Why the hell do processors care what the chargeback rate for your merchant account is? They charge high fees for each chargeback anyway...why terminate the account? I always found this to be stupid. The only person who pays for the chargeback is the merchant...why not allow the merchant to decide when the chargeback rate is unacceptable?

I wish it weren't so. I would have signed up with Well Frago instantly otherwise. Their support is friendly and knowledgeable.

Originally posted by CarterStC
Why the hell do processors care what the chargeback rate for your merchant account is?
I had a conversation recently with my processor about this. I was told that :

1. The chargeback fee is a charge that is imposed by the bank/credit card company - the cc processor does not make any money off of this. They simply pass on the charge to the merchant.

2. Excessive chargebacks not only reflect poorly on the merchant but also on the cc processor. Excessive chargebacks going through one cc processor means, in the eyes of the bank, that they do not have sufficient fraud prevention measures in place. This could eventually adversely affect the relationship between the cc processor and the bank.

3. Exceesive chargebacks for a specific merchant tends to suggest that the merchant is being derelict in his duties in delivering promised goods. This is admittedly a generalization, but when there are too many chargebacks, the merchant is likely (a) not delivering as promised, or (b) not implementing sufficient security measures in his order process to dissuade fraudulent attempts.

Just passing on what I've been told...

Vito

yes , paysystems is down but since one year using it , with 2 accs, this is first time i see so much time down ...

they say yesterday in MCC panel that they suffered a DOSS attack or something like this ...

so far I was happy with them for a year ...

I certainly hope they get everything back to normal with no timeouts, etc. I've been with them (Revecom) since May and they had been excellent until now. I'd hate to have to switch services at this point after we've already structured our entire billing system around PaySystems.

Originally posted by vito
3. Exceesive chargebacks for a specific merchant tends to suggest that the merchant is being derelict in his duties in delivering promised goods. This is admittedly a generalization, but when there are too many chargebacks, the merchant is likely (a) not delivering as promised, or (b) not implementing sufficient security measures in his order process to dissuade fraudulent attempts.OK, but 1% chargeback rate and you can get dropped? That means that if you have a 99% satisfactory rate, you are "derelict in his duties in delivering promised goods"?

I agree, that is excessive.

Vito

Well, our order pages are coming up but cannot access the MCC. :eek: :rolleyes:

im on TPF-PRO thing, order pages still down.

What was their "emergency" url for accessing the MCC ??

https://mcc.paysystems1.com
https://iba.paysystems.com or https://ima.paysystems.com.

:D

Originally posted by AceWeb
https://mcc.paysystems1.com
https://iba.paysystems.com or https://ima.paysystems.com.

:D
Nothing there either.....:eek3: :rolleyes:

Originally posted by Aussie Bob

Nothing there either.....:eek3: :rolleyes:

https://mcc.paysystems1.com works fine for me.

THe other 2 do not. However, they are listed as their backup URLS.

BTW Quick note...

PaySystems: I apologize, however I will personally inform my manager concerning this as we have MANY international clients.They will correct the UK phone numbers as they are wrong :)

https://mcc.paysystems1.com --> Name on SSL certificate does not match site URL! Do you get the same error?

So they didn't have a spare $25 bucks to pay for an SSL? Odd. I could recommend to them to go to FreeSSL.com. :D

Yes i got that forgot to mention :)

I had to switch back to my 2checkout account because this is ridiculous siting in limbo knowing nothing but what's I've seen posted here in the forums.

I don't think paysystems could afford much more downtime as you could imagine that they have lost fair amount of cash the last few days.

Aussie Bob & Choppy,
I'm seriously considering creating an Australian Payment gateway which would be a co-op between a few Australian hosts!

I would of started it earlier but you need to put through at least $2000AUD a day to make it worth while.

The best rate I can get is 1.6% Plus 0.35 Gateway fee per transaction.

And i thought i had troubles with Hostcharge!!!

Their site may have gone down in the past but their MCC never has!

As for an Australian Gateway, the biggest issue is the Stoneage setup that Aussie banks use. For example did you know that the CVV number is useless as tits on a bull on Australian merchant terminals, despite the fact that they ask for the CVV number???

And their chargeback policy is dodgy as. I found this out the hardway with Bastards Inc (Westpac).

Also look at the issues that PlanetPOS faced, and eventually caused them to close up shop.

Ive been developing code to run a fully featured MCC system, but have yet to do anything with it as i barely have enough time to scratch myself these days.

Maybe i need to make time!

Yes I agree with your comments about CVS and Chargebacks but I use to work with Visa and Amex I know thr rules and how they operate.

The host payment system I'm consider creates the accounts as well as debits there card which is the recorded to the merchant.

What banks want to see is written proof that a service has been delivered.

PlanetPos used standard merchant account with a bank.

I'm looking to get access to FDRA who manage the EFTPOS and All credit cards/Atm's interconnectivity.

Anyway paysystems MCC is still down
:(

anyone experienced 2checkout.com ?

I was actually going to be signing up with paysystems until I got more customers, then I'd go with an Authorize.net merchant account. Although my confidence in third-party processors has dropped a few percent points.

What is up with this cert? it says its issued to a248.e.akami.net, should this be of concern? I don't remember ever seeing this before.

Originally posted by chrisranjana
http://www.paysystems.com/ is still down I guess...

also

how would http://www.2checkout.com compare with paysystems ?

2checkout hasn't been too bad this week. Especially compared to PaySystems. Not only has PaySystems been down or slow but they look to be refusing legitimate orders as fraud risk much more often this week. Every time I stop redirecting orders to 2checkout PaySystems seems to choke.

Originally posted by rochen
Can anyone recommend to me a good Authorize.net reseller? I am considering just getting a merchant account, picking up a copy of ModernBill or PerlBill and doing all the billing in house. I am getting a bit sick and tired of this PaySystems nonsense.

Hi,
We've signed up with http://www.modernauthorize.com to team up with our copy of ModernBill. The setup/approval process went smoothly and we are beginning the migration away from PaySystems as we speak :)