In honor of the grand opening of the new
BurstNET™ Data Center in Scranton PA USA,
BurstNET™ is making the following dedicated server
specials available for the month of May 2001:

Special #3
700Mhz Intel Processor
128MB PC100/133 SDRAM
10GB IDE HD
10GB Bandwidth
5 IP Addresses
Cpanel™/WHM™ (DarkOrb™ Version)
$99.95 Setup
$99.95* Monthly

Special #4
800Mhz Intel Processor
256MB PC100/133 SDRAM
60GB IDE HD
50GB Bandwidth
Unlimited* IP Addresses
Cpanel™/WHM™ (DarkOrb™ Version)
$0.00 Setup
$249.95 Monthly

Special #5
Dual 800Mhz Intel Processors
256MB PC100/133 SDRAM
60GB IDE HD
100GB Bandwidth
Unlimited* IP Addresses
Cpanel™/WHM™ (DarkOrb™ Version)
$0.00 Setup
$349.95 Monthly

Special #6
800Mhz Intel Processor
256MB PC100/133 SDRAM
18GB SCSI HD
50GB Bandwidth
Unlimited* IP Addresses
Cpanel™/WHM™ (DarkOrb™ Version)
$0.00 Setup
$299.95 Monthly

Special #7
Dual 800Mhz Intel Processors
256MB PC100/133 SDRAM
36GB SCSI HD
100GB Bandwidth
Unlimited* IP Addresses
Cpanel™/WHM™ (DarkOrb™ Version)
$0.00 Setup
$399.95 Monthly

Special #8
Dual 1000Mhz Intel Processors
512MB PC100/133 SDRAM
36GB SCSI HD
100GB Bandwidth
Cpanel™/WHM™ (DarkOrb™ Version)
Unlimited* IP Addresses
$0.00 Setup
$499.95 IP Addresses


Special Offer #3 Details:
* Minimum 6 month contract length.
* $149.95 per month after 3 months.
* Limited time offer.
* $4/GB for extra bandwidth.
* Available with Red Hat™ Linux only.
* Available to new signups only.


Unlimited IP Address Policy:
* Requires 80% usage justification of past allocations.
* Justifications for new allocations may be required.
* Limitations for new allocations may apply.
ie...BurstNET™ will not assign you 256 new ips,
if are only going use 20 per month average.


For more information visit;
http://www.burst.net/servers/

Cpanel™/WHM™ (DarkOrb™ Version) ? :confused: ?


cheers,
elijah john

CPanel3/WHM as made by Darkorb.net, the same CPanel3 people usually talk about ;)

cheers,
:beer:

..i thought it is a special type cpanel (darkorb).

thanks man


cheers,
elijah john :)

DarkOrb Version as opposed to the VDI version.

Whats the diferences?:)

Hm... now I am confused, what is the difference? Any demo/screen shots?

BTW Sean, people might also want to know: how much bandwith do you have on your new NOC? Is the new DS3 installed already? How do you measure bandwith? How about colocation? Any specials?

cheers,
:beer:

two versions now:
1. DarkOrb Version - Original programmer (J. Nick Koston) supported, maintained, licensed, & bug-fixed.
2. VDI Version - supported, maintained, licensed, bug-fixed by ????

More info/talk about this:
http://www.webhostingtalk.com/showthread.php?threadid=10178

All VDI NOC clients (and VDI external licenses) use the VDI Version
The rest of the world , including BurstNET™, uses the DarkOrb version.

VDI is required to rename their product as per agreement with DarkOrb/J. Nick Koston.
DarkOrb will stop supplying CPanel in a few months
A replacement product, NocSoft™, will be available in July/August 2001...when Cpanel is discontinued.
NocSoft™ will be a direct replacement/upgrade for Cpanel/WHM...fully upgradeable...and less expensive.
NocSoft™ has all new code...NOTHING remaining from the original CPanel3 code.
Cpanel 4.0 will not be released ever by DarkOrb.
Cpanel was originally not intended to be a distributed product....while NocSoft™ is built for it.
NocSoft will include ALOT more than Cpanel....including billing, cluster, distribution, enterprise, etc...

There are several well known industry individuals involved in the NocSoft™ project.

NocSoft will be making a press release shortly about the situation.

Sean R.
BurstNET™


PS - Now starts the rumors and chat :-)

>>> how much bandwith do you have on your new NOC?

OC192 Fiber from Verizon™ with DS3 service from Sprint™.
A second DS3 thru Cable & Wireless™, for redundancy, is
scheduled for installation in June 2001. BurstNET™ has
plans for an OC3 installation by the end of 2001.

Cisco 7206VXR (with top of the line components) with 9GB
backplane switch....on top of gigabit ethernet (1000mbps).

>>> Is the new DS3 installed already?

Yes, up and running since Tuesday.
We have been moved out of VDI since Tuesday afternoon.
The move could not have gone any more perfectly for us...

>>> How do you measure bandwith?

actual usage....if ordering by gigabyte
average if buying per mbps
see our pricing for our pricing (imagine that :-)

>> How about colocation? Any specials?

Not currently...we are thinking about it though...
...depending on how these dedicated specials go.
They should sell like hotcakes...considering:
a) NO SETUP FEES
b) mass exodus from the VDI NOC
c) in-house CPanel/NocSoft programmer on staff for support
d) extremely low pricing
e) my good looks (this should be #1?)


Sean R.
BurstNET™

lol, did i just catch a joke in the previous post? hehe, i never saw sean joke before.

Originally posted by BurstNET
e) my good looks (this should be #1?)

Sean R.
BurstNET™
I'm surprised with perks like this you guys didn't have your own data center sooner...

Best Regards,
Matt Lightner
mlightner@site5.com

Regarding the specials. Can we order extra bulk bandwidth in advance if and when its needed at a discount? If so, at what rates?

50GB block = ???
100GB block = ???
150GB block = ???

For those interested in the network speeds of BurstNET's new data center, we've posted our results at:

http://www.webhostingtalk.com/showthread.php?postid=76126#post76126

Mark Vockler
Aletia Hosting

What do you mean by "Intel processor". Celerons? Pentium III?

Is The DarkOrb™ Version In Any Way Different From The VDI version ?
Can We Add Our Own Custom Skins To It ?

I™ was™ just™ wondering™...

Please don't use the trade mark symbol when it is not registered. Yes I did look this up, and not one of the TM marks above has successfully been registered that includes BurstNet :) In fact that is the only one that has even been attempted to even have been registered. The rest are either already registered to other companies or have no registration..

Please calm down with using that symbol when not appropriate..

-BW

Originally posted by koolguru
Is The DarkOrb™ Version In Any Way Different From The VDI version ?
Can We Add Our Own Custom Skins To It ?
The Darkorb version is the same one that everyone is used to, and have been using for some time now.

Best Regards,
Matt Lightner
mlightner@site5.com

Well, actually to clear things up, using the TM (not registered) is different than the ® (registered).

Note, I am not an Intellectual Property Attorney, but have worked with them in a previous life.

>>> What do you mean by "Intel processor". Celerons? Pentium III?

The 700mhz $99.95 special is a Celeron processor
The 800mhz & 1ghz specials are Pentium III processors

>>> I'm surprised with perks like this you guys didn't have your own data center sooner...

The banker we dealt with was a much older woman :-)

>>> Please don't use the trade mark symbol when it is not registered.

Actually:
(TM) = Applied for registration, but not yet completed.
...ie...in the process of registration (which can take 6 -24 months)
AND/OR
Registered

® = Fully Registered - Registration Completed.

All of the marks that I commented with (TM) I have personal knowledge that they are actually rightfully using the (TM) mark. BurstNET™ was the earliest of these filed, and therefore the only one actually listed in your searches with the gov. The other ones are all applied for though, just not in the data base yet...cause that can take many months alone.

>>> Can we order extra bulk bandwidth in advance if and when its needed at a discount?

Extra bandwidth is $4/GB as billed for overage currently.
You can contact our sales dept to negotiate a deal on a block of bandwidth ordered in advance.

>>> lol, did i just catch a joke in the previous post? hehe, i never saw sean joke before.

Yes, I am under less stress now that we control our own destiny. ;-)


Sean R.
BurstNET™

Actaully you can use the TM on something even if you dont have the trademark registerd yet, you can put it up if you PLAN to register it. Also, soemthing is considerred copyrighted the moment your save an original piece of work on a computer, without registering that also.

As A Law Student I am aware of how it works, however like I said don't post it if its invalid as I will show below:

I posted this not to be a smart ass, rather to prove a point. Please see below for the correct owners of the marks you used:

All of the marks that I commented with (TM) I have personal knowledge that they are actually rightfully using the (TM) mark. BurstNET™ was the earliest of these filed, and therefore the only one actually listed in your searches with the gov. The other ones are all applied for though, just not in the data base yet...cause that can take many months alone.


WHM -- Already Registered

Applicant:
VOEST-ALPINE NORTRAK LTD.
16160 RIVER ROAD
RICHMOND, BRITISH COLUMBIA, V6V 1L6 CAX

Registrant:
VOEST-ALPINE NORTRAK LTD.
16160 RIVER ROAD
RICHMOND, BRITISH COLUMBIA, V6V 1L6 CAX

Last Owner:
VOEST-ALPINE NORTRAK LTD.
16160 RIVER ROAD
RICHMOND, BRITISH COLUMBIA, V6V 1L6, CAX

Correspondent:
STEPHEN J. STRAUSS FULWIDER, PATTON, LEE & UTECHT 10877 WILSHIRE BOULEVARD
TENTH FLOOR
LOS ANGELES, CA 90024

CPANEL -- Already Registered Too

Applicant:
DISTRIBUTIVE DATA SYSTEMS
PO BOX 5111
FALMOUTH VA 22403

Registrant:
DISTRIBUTIVE DATA SYSTEMS
PO BOX 5111
FALMOUTH VA 22403

Last Owner:
DISTRIBUTIVE DATA SYSTEMS
PO BOX 5111
FALMOUTH, VA 22403

Correspondent:
DISTRIBUTIVE DATA SYSTEMS PO BOX 5111 FALMOUTH VA 22403

Sean,
Why the hell would you post this offer then have noone available to answer the phones?? not even the sales line would pick up (and i bet the support line hasnt been answered in over a month)

I have been trying to get a hold of the sales/support line for the past two weeks and noone is ever there to answer the phones, not even the "Receptionist"

Get your shi* together before you come in here and start posting your deals, jeez......(shakes head)

i have called them at least 6 times in the past 48 hours (times varied between 8am - 11:30 pm EST) and no one ever picks up.

-7 to talk to sales...... ring ring ring

-8 for support.... ring ring ring

-11 for blah blah .... ring ring ring

-transferred to the operator (or whatever.... ring ring ring

sad that we would actually like to get a couple of answers and maybe get a new box with them but there is no one there......

i think (and i may be wrong) that DOOD has an excellent point. you need to be strong within (the company, support, SLA's, current clients. etc..) before you move forward with huge specials that are supposed to attract new clients!!!

i mean... maybe burst thinks that we will all just flock to their 'sign up now' form and none of us will ever actually want to talk to anyone first...

don't get me wrong here --> THESE PLANS ARE EXCELLENT! i plan on moving forward with one myself, but i certainly will not do so until i feel that the support is back to where it needs to be.

i guess that kinda screws me though, as that could be longer then their 'for a limited time' offer.

at any rate.... excellent plans --> how about some sales people???

Just curious, if I get one of these servers with the Darkorb version of Cpanel, will it be a smooth transition when NOCSoft comes out?
Do you guys plan on charging more for it, or for the upgrade?

Thanks
Ala

"e) my good looks (this should be #1?) "

Sean, looks dont impress me, if you want to impress me and the people who frequent this board, stand behind your postings and have the resources needed to carry out your offers.

All I have ever seen from you and your company is one bad business decision after another, you take 1 step foward and three steps back, its almost as if youre trying to make yourself look bad by deciding to offer special XXX when you know that you dont have the staffing to carry it out.

I think you and your staff should have stayed in Junior college a few more years and taken some customer relation classes, you have absolutely no idea how to make customers happy, and whats worse you probably dont give a damn.

Nate:
I agree, Burst thinks everyone will just flock to thier sign-up form and that they dont have to answer the phones or email because we'll all just be enamoured by this increadibly low deal, well FU and your deal if thats the way you think Sean.

This goes for all the hosts/ISPs out there that have got themselves in over thier heads who never saw it coming and couldnt make the adjustments, but atleast some hosts on this board make thier efforts public, unlike you... who will deny everything until the bitter end
and still come out on the bottom.


I hope you realize what a stupid thing you have done and that you immediately retract this offer untill you are actually capable of making good.

DOOD , i have no idea who is right, but that was a little too personal of an attack i think.

the above post was a tad personal for my blood.

i was merely trying to point out some internal weeknesses that could greatly increase both customer satisfaction & profits in the residual.

Who deleted my post i just made ???????

Kunal, are you moving the post elsewhere?

Do these plans require a contract? if so what is the period ( i would prefer no contract)

hey boomer,
i moved the post the mod forum until i know where to put it..
i thought i had posted a message regarding the move.. but it dint get posted :( my bad..

I`m sorry if it was strong, but I followed the contour of the conversation. What did I do wrong?

Do you want me to post it in another section ? I`m reading the rules, so i don`t get klined or anything.

Just guide me to the correct location to post.

boomer, no.. you dint break any rules.. we just like to let the hosts have there 15mins of fame here :) you can re-make that post in the general hosting or dedicated server forum... you havent broken any rules...

Can you send me my post, I didn`t save it anywhere.

ive moved it to the dedicated server forum :)

First off, give these folks a break...this week and the past weekend must have been pretty hard on all of them. I personally have talked to people there several times this week on the phone.

Secondly, if things don't turn around, they'll start to lose customers, starting with me.

hmm.. i see some problem on burst's support!
since they change here NOC The IP address of my account has change.
Now, we have the opensrs client installed on our account, and sice the IP has change the client is down.
Of cours i wrote to opensrs ask to upgrade here DB with the new IP but it is still not working.
Then, 4 days ago i wrote to support@burst.net and still waiting for support.
So, how much time i need to wait to solve this problem?

(Had the account with ultraspeedusa and support was great. )

:angry:

Originally posted by partition
since they change here NOC The IP address of my account has change. Now, we have the opensrs client installed on our account, and sice the IP has change the client is down. Of cours i wrote to opensrs ask to upgrade here DB with the new IP but it is still not working.

Have you checked whether OpenSRS has updated their DB yet? If not, that's probably what's causing the issue.

Mark Vockler
Aletia Hosting

yes, opensrs confirmed update of DB !
but i recive stil the following error:
"Authentication Error: Connection refused: invalid ip address"

so cannot fix things... have no root access (of course..)
should be done from burst support...
is there another way to conntact here support??

partition:
OpenSRS needs to update your IP in their database.
We had the same EXACT problem you are having ourselves, for we also use OpenSRS.
It took then 48 hours after we notified them to make the change on there end.
After that, everything was up and running fine again for OpenSRS scripts running.

We aplogize for recent support delays, as you can imagine opening a new data center is not a simple task. Much of our staff has been busy with that...the past 7 -10 days, but everything will be resuming back to normal Monday 9AM EST.

Sean R.
BurstNET

well. i emailed you guys two hours before, and no reply uptil yet!

just want to ask you that whether we have to pay for 6 months in advance or not ??

and does the special #3 includes whm and cpanel ??

how much does each addtional ip costs?

an approx. number of websites we can host on server #3 ??

just considering to get it for my playing purposes :)



Thanks,

And i want to know if there is a contract required on the other dedicated servers offers, not 3 :)

Omair Haroon:
We responded to this email already via our support sstem
Your request time: 2001-05-06 17:15:37
BurstNET response time: 2001-05-06 18:38:58

Let us know if you have any further questions, by responding to the open sales/support ticket.

Sean R.
BurstNET

What about my question? is there a contract required on all plans or just no.3?

There is a 6 month contract required for Special #3
Specials 4-7 do not require a contract.

Sean R.
BurstNET

GREAT!

Hello Sean R. ,
the change was ben done 5days ago and i still recive the error:
Authentication Error: Connection refused: invalid ip address

sorry i dont like to talk about this in a pubblic forum but if i send an mail to support or sales my e-mails come back with this error:
550 rejected: cannot route to sender <myname@myname.com>


:(

There is really nothing we can do to assist you with this.
This is an issue with the OpenSRS software...and they need to make a change in order for this error to go away.
BurstNET cannot make this change for you, for the error is on the OpenSRS server, not on the server that hosts your account here at BurstNET.
I advise that you call them first thing in the morning when their phone support opens.

Sean R.
BurstNET

Much of our staff has been busy with that...the past 7 -10 days, but everything will be resuming back to normal Monday 9AM EST.

Hmmm...phone still rings and rings, if this is 'back to normal', this isn't going to work for me.

Sorry Sean, I've emailed you directly about this. Taking days to setup new accounts is not acceptable.

I normally do not resort to tactics such as this, but the lack of response is forcing me to do so.

Not sure what you are talking about...just about every phone call has been answered since 9AM this morning.
Possibly you are dialing extension 0, or not making any slection at all ... which goes straight to voicemail...it is the operator catch all extension. You need to dial 7 for sales or 8 for support.

Sean R.
BurstNET

hi Sean R.,
sorry but it is impossible to send you an e-mail!
get error:
support@burst.net
550 rejected: cannot route to sender
sales@burst.net
550 rejected: cannot route to sender

of course i wrote to opensrs and they say:
"IP address is already added. This means that either this is not the correct address or that there is a firewall/proxy server blocking access
on port 55000."
Is there another e-mail to conntact your support?

Thanks

Strange...we have been receiving email all day.
Try sean@burst.net.....
If you are routing thru VDI, that would explain it though...cause VDI seems to have blocked our network completely.
I think they want to stop their clients from seeing our website...or moving files to servers here.
But then again, maybe not...they may just have messed up their routing ;)

Sean R.
BurstNET

What mail server (smtp) are you trying to send us mail thru.
I think it may be rejected by your mailserver, rathre than our burst.net machine.
Tell me your mail server, and I may be able to track the issue down.
If you are sending thru a BurstNET shared hosting server smtp, then you need to check mail before sending mail ... smtp authentication, in order to be able to relay mail....this is for security reasons and to prevent spamming.

Sean R.
BurstNET

Oh Sean, whatever!

I sent you an email directly from the email address you've registered on this message board (I responded to your most recent post on this thread this morning). I have not received a reply to that message.

I called your 877 number FOUR TIMES between 10am and 3PM ET today, selected option 8 for support. Ring, no answer, transfer to operator, voicemail.

I'm sorry, I haven't the time nor the patience for this stuff. I tried to be understanding, but false promises of account setups and lack of response leave me no other choice.

You (and every other contact email address listed on your website) have mail...

I'm sorry, I really do not like doing this in public, but since nobody there seems to want to pick up the phone or tell me, a NEW reseller why it's taking 3-4 days to have a new account setup, well, you've left me no choice.

I called your 877 number FOUR TIMES between 10am and 3PM ET today, selected option 8 for support. Ring, no answer, transfer to operator, voicemail.



this is totally true... i called 6 times yesterday between 2:00 - 10:00 EST.

and just for the record, i tried the following extensions:

1) 7 - sales
2) 8 - support
3) 11 - whatever

same old same old... ring ring ring...

i guess the hardest part of setting up a new box with burst is just getting a hold of someone to ask them a few questions....

give us a break and quite blaming it all on us and making it seem like none of us know what we are talking about. the fact is, i have called there about 30 times in the last 3 weeks for various issues and i have had the phone answered 1 time. 1 time out of 30 ?? this person did not know the answer to my questions and he told me to call @ 2:30 at his extension and he would give me the answers then... guess what... he never picked up for the rest of the day (but i guess we all know that by now)

i wonder why so many of us are having the same problems with burst support (nobody picks up the phone) --> it must just be all of us.... as it could not possibly the comapany!

NOTE: Due to increasing reports abut not getting thru on our phone system, we are going to look into the possibility that there is something wrong with it. I know for a fact that we answered atleast 95% of calls from 9AM EST yesterday throughout the day. I physically hear each call, because my desk is right next to the phone system, and I can tell what is going on thru the operating grid. In the meantime, anyone that calls and does not get thru, please fire me off a quick note on time/date the call occured, via email to sean@burst.net, and I'll make calculations to see if/how/why calls are being missed. I assure you, we are here and answering phones...completely back to normal after our understandable overworking during the opening of the new data center and exodus from VDI.

Sean R.
BurstNET

In Bursts defence, I worked a while back with a company that had a new phone system installed. We had customers walk in to our offices and bitch how we never picked up the phone, yet we had been sitting there all day working. No problems seen by us, phones appeared to work fine. Short version was when the -new- phone company took over, the wiring wasn't done right so the -old- phone company was still handling the calls. So....our -new- system wouldnt ring. It was a weird one, I wasn't privy to most of the details, but just stuck in my head.

So, if Burst's in their new digs, there may be a partial miswiring on the phone side. I'll give em the benifit of the doubt on this one. And the email issue. I've got 2 clients who's old host company happens to be their ISP. Any emails to them from another acct with their ISP goes to their old domain accts, not new ones as the ISP refuses to mod their DNS. (legal issue at this point - tis nasty). So, I can relate. Try sending to them from a Non-VDI acct if you folks having problems are using VDI based servers to send from.

Some days I think we'd all be better off if Al Gore had invented a better Internet. <G>

I'd just like to add to this that I have received two very quick replies from Sean to questions we had about Burst.net. Haven't tried calling their telephone support line yet though.

i called twice today (since my earlier post)....

call one: answered by receptionist

call two: answered by eric

a little odd that we can get through now, but i will take it. if the phones continue to get answered consistently for a week or so i will feel a little better, but for today, the issue appears to be resolved.

thanks burst... i got the answers i needed.

Sean R.
just send you an e-mail at: sean@burst.net

well.

i have been continously online for the last two days..
and i cant see BurstNet online ? ohh! I forgot.. i am talking about ICQ.

What do you say for this Sean ?

BurstNET is NEVER visible on ICQ...we are always invisible mode.
Just send your message...it will get answered.

The only thing we are not on is AOL IM...we are having problems with someone hacking that...working on it...though AOL is no help whatsoever.


Sean R.
BurstNET

do you foresee AOL IM as being a means of communication for support in the future? i allready read that someone was hacking it but you can always get another name as a work around for the time being...

what is the ICQ # (the one that is in invisible mode) and why is it always in invisible mode? *curious*

i am personally on AOL about 16+ hours per day and i have not see burst on in over 2 months... i would think it would be possible to find a solution within this time.

NOTE: i am not being critical, rather, simply trying to understand all of the possible channels for communication with the support staff. obviously i would prefer AOL.

any info on this would be helpful.

I have seen Burst on AIM almost daily within the last two months. I'd say they have only been on about two times since the server move.

not with the screen name of 'burstnet'

--> i have it in my buddy list and it has NEVER been on for at least 2 months.... unless i am blocked or something???

any suggestions on this sean? verify or not?

We are on AIM like all the time...for years now.
We were one of the first hosts to use AIM & ICQ as support methods....
(...We have a 6 digit ICQ number)...many other host followed suit in the years following.
This has been no different the past couple months.
The only exception is the last few days, cause our AIM was hacked somehow.
We managed to sort that a few hours ago with AOL, and will be back to using AIM in just a couple hours.

Sean R.
BurstNET

I am interested in burst $99 dedicated offer but how does the 6 month contract work? What if I am not happy with the service? Do I have to pay 6 months in advance? In Todays market "contract" scares people off.

that is what exactly I want to ask..




Thanks,

I'm pretty sure you pay monthly, but sign a contract that says you pay for 6 months minimum.

long live the burst's new found support....

phones, AOL, ICQ... this is to good to be true!

great job guys... i am a believer! *laughs*

Omair Haroon/kickster:
The $99.95 server special is a required 6 months contract.
$99.95 setup
$99.95 per month for months 1-3
$149.95 per month for months 4+
Payments can be made monthly
30 Day Full Money Back Guarantee


Sean R.
BurstNET

I don't know if your trying to put burst down or not but it is also bad for another company to put another company down. It has been hard for burst because they just set there own noc.
Originally posted by nate
long live the burst's new found support....

phones, AOL, ICQ... this is to good to be true!

great job guys... i am a believer! *laughs*

dude..... misunderstanding.....

i was being totally, 100%, real.

i have been on AOL with eric (from burst) quite a few times today and he is helping me get all of my problems sorted. i am not putting anyone down at all.

--> i am really really impressed that everything went so smooth with the move and that the support is up to par so quickly.

NOTE: the '*laughs*' part was added because i was so stoked about the support while writing it that i actually had a smile on my face.

Originally posted by MattF
I™ was™ just™ wondering™...

ROFLOL™

I had Placed An Order BurstNET more than 44 Hours Ago & Have Still Not Recieved Any Response From Them. Not Even A Single Mail !
I Sent Them Messages (Asking Whats Wrong) Through email & ICQ & still no reply. I Think This Very Anoying. I think If I Dont Gat Any Reply in The Next 4 Hours Thats A Total of 48 Hours I will Contact My Bank & tell Them To Stop The Payment For Any Charges Put On My Credit Card By BurstNET (Because Thats The Only Solution Left Now). I have Been With Many Other Companies Before & I can Tell You Guys That BurstNET's Support is the worst. Even Their Live Sales Reps Stay Unavailable 24 Hours A Day Since the last 1 week for me !:rolleyes:

Originally posted by koolguru
I had Placed An Order BurstNET more than 44 Hours Ago & Have Still Not Recieved Any Response From Them. Not Even A Single Mail !

koolguru,

Do you have any updates? I was planning to also get a server from them. Any recent feedback from those who have already got a server from them so far?

After I Post This Here The Support Becomes Great !
Atleast For Me !
I called Them 4 Times & Every Time My Call Got Answered !
Also Now I Got My Server About 6 Hours Ago !
What More Can I Say !
This All Happened Only After I Made This Post Here !

Originally posted by BurstNET
In honor of the grand opening of the new
BurstNET™ Data Center in Scranton PA USA[/url] Your prices are nice, but why on god's green earth would you put a NOC in Scranton? I didn't even think they had dial-up access out there...

-jim

What are you talking about?
Scranton is the 48th largest city in the US, and the 40th largest Metro area (combined with Wilkes-Barre). It is also about to become the next commuter city for NYC workers...with a super-train being built in the next 1-2 years that will take only about 1 hour for the commute.

Sean R.
BurstNET

Originally posted by BurstNET
What are you talking about?
Scranton is the 48th largest city in the US, and the 40th largest Metro area (combined with Wilkes-Barre). It is also about to become the next commuter city for NYC workers...with a super-train being built in the next 1-2 years that will take only about 1 hour for the commute.

Sean R.
BurstNET
Not to be rude, but what does a commuter train have to do with the location of the NOC?

I've been to Scranton, I live about 2 hours from there. Heck, I was there last weekend.

It just doesn't seem like the most appropos location for a datacenter, that's all I'm saying. If you're going to be that close to NYC, why be so far away from NYC?

-jim

Your prices are nice, but why on god's green earth would you put a NOC in Scranton? I didn't even think they had dial-up access out there...

You made it seem that Scranton is a little city in nowhereland by saying you didn't think they had dial-up there.

His point was that it is a huge city with much more then a dial-up :)

Originally posted by Get-Hosted.com


You made it seem that Scranton is a little city in nowhereland by saying you didn't think they had dial-up there.

His point was that it is a huge city with much more then a dial-up :) Have you ever been to Scranton? It is in the middle of nowhereland ;).

It just strikes me as an odd place for an internet datacenter, that's all.

-jim

Well the keyword there then is CHEAP RENT. The office space or basement space or what ever it is in. Must be really cheap, being out there in the boonies

We looked at several factors:

1. Availability of bandwidth from the carriers we wanted.
2. Rental/Real Estate availability & costs.
3. Availability of technical staff.
4. Proximity to our current location (Sales/Support Office).
5. Competition within a 75 mile radius

Why you people think that Scranton/Wilkes-Barre is in the boonies I have no idea...It is a major US city with an International Airport. It is the 3rd largest city in Pennsylvania, and is centrally located between Philadelphia, New York, & Pittsburgh. Sure it doesn't have much in the immediate area surrounding it, but heck...neither does Vegas.

Sean R.
BurstNET
System Adminstration

I think they are just joking with you. I mean, Scrantons not exactly Buffalo NY, where ya gotta worry about the Glaciers. <G>


<yes, Im in Buffalo.> :(

Man sean, my comment was joking not anything serious, and I am sure your rent in scranton is ALOT cheaper than my rent here in NJ, believe me.

I guess my plan of building a NOC on the Smokey Mountains is a bad idea then ? :(

ho well :D

I really don't see what seemes to be the problem ... as long as he has the connectivity, and the same proves to be reliable and fast.. it doesn't matter where he is .. heck it's not like they are in the North Pole or anything like it ..

Hi

I will be signing up with VDI soon I only have a few co-los and dedicated servers with alabandnus , dialsloan and ninenet. I do love the under dog though . From what I have seen is people saying this or that about VDI and others blaming them for poor service maybe true but I think my company will be able to grow with them . They seem to bounce back time after time and do what they have too. They have been around I hear for 3 years or so and have grown to a large size hoster. I see that this hosting company is leaving or that one is leaving most of all because of axe grinding I have N/P with that either business is business and any way you want to skin them is okay with me but watch out for Karma has a way to kick your ass . But enough of being a bag of wind , I have been watching very carefully a couple of these forums and find that most of the hosting companies are good . I hope that I will have a good experience with VDI and in this very informative forum .
Does anyone hear know Bill J. or John S. with VDI I like the later better he seems to be honest but doesn't know much . I also have been on one Burst's exclients forums and found it to be interesting.

Roy D.

Hunter all I have to say is "Good Luck".

I personally think that anuone out there that is seriously involved in the hosting industry should choose a reputable company such as Verio, Rackspace or Dialtone. I have never heard any connectivity issues from the mentioned companies, but heard everyhing possible from Catalog, Burst and others. Good luck in your new DC Sean :D

Just Wanted To Know That Does Your 30 Days Money Back Garantee Includes The Setup Fees ????

Originally posted by CRego3D
... heck it's not like they are in the North Pole or anything like it ..


muhaha :D ok i will setup a NOC in north pole...j/k

elijah™ ,will you have a Grand Opening™ :D

all what I have to say that this is a great deal, and good luck BurstNET™ in your new data center.

Originally posted by jman
elijah™ ,will you have a Grand Opening™ :D

all what I have to say that this is a great deal, and good luck BurstNET™ in your new data center.


I™ will™ have™ a™ grand™ opening™ j/k™ :beer:™

lol™

:) ™ :( ™ :o ™ :D ™ ;) ™ :stickout ™ :cool: ™ :rolleyes:™ :mad: ™

:) ® :( ® :o ® :D ® ;) ® :stickout ® :cool: ® :rolleyes:® :mad: ®

Jay ,

Let me say thank you for saying that but I do know about NAC and all the down time they have . I had someone put in a server around 3-4 months ago and you have nothing to brag about . Plus what I have seen you post in here every so often . Let me just say I have had servers in all of the hosting companies here and many others under friends names and relatives too. I like to see if they are good or bad. $$$$$ is all I am after not to make friends with NOC's , if over seas had good connections I would be in one.

I know of verio also and I have seen something in here by someone named boomer and find them to be very bad . I had 1 server then put in 2 more and boy once I got to 6 things were alittle different but I never put my eggs in one basket and thank the $$$$$ God for that. I spent more time on the phone and being charged up the well lets say a dark place .

Some have asked me why not build your own data centre , like I said I love money too much , overhead and to many headaches made me stop that idea. I spend enough at NOC's now and make great $$$ . My adult industry made me a hellva lot now it makes only high 5 to sometimes 6 figures . My straight hosting does around the high to low 5 figures monthly but I know times will pick up .

So hosting companies don't believe in all the hype and bull you hear research , spy on , do your homework and you too will see who is an a$$ and who is an a$$wipe .

I will be back soon keep up the posting I am always listening to see whats up.

Hunter

In the YEARS i have been a client here at NAC. I know of but 2 or 3 instances were we had prolonged period of downtime i.e. more than 30 mins. In every other month I have been here the uptime has been stellar 99.99%.

We montior our network within nac and nac 24/7, as well as nac monitors us and themselves 24/7. I feel your downtime is extremely exaggerated.

BurstNET is currently interviewing additional System Administration & Tech Support staff...which we plan on hiring before the end of the month. This is a need due to the tremendous growth we are experiencing from the new data center opening, the server specials, and the cpanel distributorship. The new admins are to focus directly on client support, as opposed to internal administration duties.


Regards,
Sean R.
BurstNET

Originally posted by Kaith Sutai-Rustaz
In Bursts defence, I worked a while back with a company that had a new phone system installed. We had customers walk in to our offices and bitch how we never picked up the phone, yet we had been sitting there all day working. No problems seen by us, phones appeared to work fine. Short version was when the -new- phone company took over, the wiring wasn't done right so the -old- phone company was still handling the calls. So....our -new- system wouldnt ring. It was a weird one, I wasn't privy to most of the details, but just stuck in my head.

So, if Burst's in their new digs, there may be a partial miswiring on the phone side. I'll give em the benifit of the doubt on this one. And the email issue. I've got 2 clients who's old host company happens to be their ISP. Any emails to them from another acct with their ISP goes to their old domain accts, not new ones as the ISP refuses to mod their DNS. (legal issue at this point - tis nasty). So, I can relate. Try sending to them from a Non-VDI acct if you folks having problems are using VDI based servers to send from.

Some days I think we'd all be better off if Al Gore had invented a better Internet. <G>

:mad:

Hello,

woah bring a old thread to life again :)

and to do it as a first post!

Holy smokes! Missed the boat by about 6 months. :)

Might want to start your own thread so that you can explain your reasoning...

Matt

lol™

Originally posted by Site5-Matt
Holy smokes! Missed the boat by about 6 months. :)

Might want to start your own thread so that you can explain your reasoning...

Matt

Originally posted by rewdog
and to do it as a first post! Undoubtedly someone wishing to remain annonymous.

Originally posted by Hostexp
lol™
:D™

Was going to post specials again, guess I don't have to now :-)
Though they have changed a bit.

vrey odd indeed someone did this with their first post.

Sean R.
BurstNET

Originally posted by BurstNET
Was going to post specials again, guess I don't have to now :-)
Though they have changed a bit.

vrey odd indeed someone did this with their first post.

Sean R.
BurstNET Well . . . . I don't know why they'd have to change :rolleyes:
The threads up now. Why not just take advantage of it; and let us take advantage of you?

:D

Sean, how are the ™™™™™™™'s coming?

hehe keep up the good work :)

I've slowed down using them....seems it saves me 13.367 minutes per month because I can skip them when typing :-)

Sean R.™ <---- heh
BurstNET

How do you type so many of them anyway? They're not on a keyboard.. do you have a shortcut key, or do you always have a "TM" on the clipboard?

ALT + 0153 :D™

Originally posted by Site5-Matt
Holy smokes! Missed the boat by about 6 months. :)

Might want to start your own thread so that you can explain your reasoning...

Matt

... brain not connect to fingers BUT doesn't change the fact that the lack of response from support hasn't change in a long time.

Many calls to ext. 7, 8, & 11 no answer. Support email bounced back & forth & 3 days later it doesn't work.

As expressed by others I don't have time for this.

Now, Rewdog, regarding this being my first post ... your point????

Ext #11 is not a valid extension

Sean R.
BurstNET

Originally posted by BurstNET
Was going to post specials again, guess I don't have to now :-)
Though they have changed a bit.

Sean R.
BurstNET

Come on Sean..Bring in some more specials...
I will be interested..

Our current server specials are listed at:
http://www.burst.net/servers/

Our current co-lo specials are listed at:
http://www.burst.net/colocate/


Regards
Sean R.
BurstNET

OMG! an old thread has risen from the dead :D


:)™

BurstNET should host the ™ expo :D

Originally posted by elijah
OMG! an old thread has risen from the dead

One of my orchestras here in Oxford was playing Mahler's "Resurrection" symphony last week. I wondered at the time how long it would be before I saw a resurrection... I guess this is it. ;)

rofl, i wonder if BurstNET is recieving any e-mails regarding the (old) specials?

:D

Originally posted by cperciva


One of my orchestras here in Oxford was playing Mahler's "Resurrection" symphony last week. I wondered at the time how long it would be before I saw a resurrection... I guess this is it. ;)