EDIT: looks like he saw the thread and wisened up

he says that the server will be up late tonight or tomorrow morning, i'm hoping this is true for his own sake

I'd try to get my money back now, if it has been 5 days, it seems as if he's done a runner unfortunately :(

Best of luck.

Predictions anyone... How many pages with this thread be?

4+

Did this 'Josh' have a legit company? - or was it some rookie you met in IRC.

:rolleyes:

^^ hmm - take that back - the website makes the company seem legit enough.

No contact information though - that seems a bit dodgy.

I like the Staff section aswell - only give one name in the end - Josh (so obviously a one man show)

Sorry to hear bout losing money NetLuxe

Xavia.net is the company that used to be known as Sbyweb from what I've read here. Hope you get your money back.

Yes, how do I go about getting my money back? Have paypal investigate the charge? I really needed this server as well.

Mike, if the funds you added to your paypal account were from a credit card, then you can dispute the charge with your credit card company. Paypal won't rule in your favour unless you provide proof without doubt xAvia ripped you off.

So he didn't respond to you for 5 days, but as soon as it goes out to the public, he comes out of hiding for his own sake :rolleyes:

What's to say you won't have other problems where he's not 'there' ? If it's a one man show, he will control billing, sales, support...

Well I've just been refunded $70.00 that they owed me, so maybe they are clearing up their act?

Originally posted by OJI
^^ hmm - take that back - the website makes the company seem legit enough.

No contact information though - that seems a bit dodgy.

I like the Staff section aswell - only give one name in the end - Josh (so obviously a one man show)

Sorry to hear bout losing money NetLuxe

xavia is not a one man show.

They aren't?

They list quite a few names in their Staff section with designated duties, yet after reading the "CEO's" public comments in their forums I am not so sure.

If xavia has all these people why is this Joshua (the "CEO"), the only one that can set up an account? He states that his Technicians do account set up for xavia on his web site, yet he claims that his own MSN Messenger contact was provided for NetLuxe. What for? The "CEO" doesn't set up accounts or handle sales according to his site. Grammer and spelling DO count and the lack therof in his public statement smacks of unprofessionalism.

For what I've seen and read, I think there are plenty of missing pieces with this issue.


Members,

Recently, our newest dedicated server customer decided to take it to WHT his delayed dedicated server setup. While this is resolved and the clients server is now setup; I would like to clear up a few of the lies/misunderstandings that we're posted there.

This issue is in resolve. The client has vowed to post in WHT the resolution. Until this happens though, i want you all to have an answer to look at until then

-- Our TOS clearly stated as of 12/29/2002 (It was a quick update, if you look at the TOS, you'll see the ugly bold text near the bottom) :: All dedicated servers are subject to a 48 hour setup when ordered on a weekday. When ordered after Friday at 4pm (a.k.a. the weekend), they will be setup monday night, or Tuesday morning in order. We cannot however in the case of weather, or other in passible problems guarentee this time promise. (a.k.a. act of god) . On December 31, 2002 the client ordered the server (I'll get into holiday policy's later). On the 2nd, the ice storm hit the Northern Mid-Atlantic Region, and then Southern portions of New England. This delayed the daily shippments of parts to the co-lo center. As stated in the TOS we cannot control these things, and therefore the setup was delayed. (Rest of it later).

-- Its obvious that on holidays most people dont work. Yes i was here, but that doesnt mean the setup departments of any colocation center were opened.

-- The client alleged that we did not offer progress updates on his server. Also untrue, I was available on MSN from Friday to Monday on an 4-5 hour at a time basis. Just because I'm not online when he is, does not mean im trying to ignore him.

-- I also left a message on his company machine with my cell phone, which he claims (in an MSN chat) he recieved, but i said the number too fast.

-- On Sunday, i was out with family watching football (wasnt most of the people?), yet there were 4 other people online at the helpdesk, and live support who could have paged me.

-- So the story continues... - On monday at 250 PM, i come online, just like a normal day. I answer e-mails etc... still not knowing about the WHT thread and not knowing he was actually mad at this point. (On friday i believe he said he understood). At aprox. 410 PM, The client comes online, and i procede to tell him (what i thought to be) good news. I proceded to tell him his server will be online tonight. His first reply is "Finally". I am a bit confused at this point, none the less i continue talking to him (yes, still not knowing about WHT). Finally at 420 PM, Matt shows me the link. I am devistated to say the least.

-- We then procede to talk but i will not go any further in here. I believe what I have stated is proof enough, that i indeed am trying my hardest for the client.

I thank you all for your time, and this discussion is closed. Thanks for your intrest.

Well, the CEO can do pretty much whatever he wants to do ;)

Generally, a CEO doesn't do that type of thing, but if he wants to stay hands-on and be involved in certain aspects of the business, i'd say that makes him an even better person!

Plus i happen to know xavia.net is not a one man show. I've worked with Joshua personally and some of the other staff members and it is a coordinated and systematic company they running.

In addition, you have to give them credit for their incredible uptime and service.

I see no problem here... As for the impatient customer that started the thread, I would believe the matter has been resolved and he is now a happy customer.

They aren't?

They list quite a few names in their Staff section with designated duties, yet after reading the "CEO's" public comments in their forums I am not so sure.

If xavia has all these people why is this Joshua (the "CEO"), the only one that can set up an account? He states that his Technicians do account set up for xavia on his web site, yet he claims that his own MSN Messenger contact was provided for NetLuxe. What for? The "CEO" doesn't set up accounts or handle sales according to his site. Grammer and spelling DO count and the lack therof in his public statement smacks of unprofessionalism.

For what I've seen and read, I think there are plenty of missing pieces with this issue.


I can handle that one. I handle the dedicated servers at this point, because the dedicated department is just starting out, and im not ashamed of that. We are currently training the staff in the sales of servers, and all will be in part of the shared + reseller sale system shortly.

Also, it is far from a one man show. We have our teams of support and sales. The only reason the dedicated server did not go through them is stated in my first paragraph. You can ask i think every customer of ours, and they will tell you the same thing.

In regards to my public thread on my forums: It is placed there so that my customers can read it, and have answers. Its better than me fighting here right? Yes, I've made mistakes in the past, and I'm trying to clear them up. Can't really down a guy that's trying right? But you can give constructive crticism. Details below.

For the dedicated server: Everything stated in the thread is true. The clients server is online. I will state that this thread had no influence on that, because i was unaware of the thread until about 420 PM EST, and i was working on getting an estimated time since about 1 PM EST.

Thank you all for your comments good and bad, and if you have constructive criticism, but don't need to be rude, I would love to hear your comments, you may e-mail them to jbrown@xavia.net.

Thanks for your time,
Joshua Brown

^^ IMO that was a very proffesional reply - and I think I believe him.

Thank you OJI. I am trying to bring back my repuation. And i hope my replies on WHT, and throuhgout the rest of my career will bring the same kinds or replies.

Bring back your reputation? Where did it go?....;)


Calling clients/WHT members liars is not what I would call professional in the least! I would like to clear up a few of the lies/misunderstandings that we're posted there.

Personally I don't care how you run your business, it certainly won't ever affect me. I do think you need to polish up your Public Relations skills.

I will also reiterate my position concerning the post on your forums. That post was certainly unprofessional.....IMO of course.

When they are lies/misunderstandings, that is what i post. Simple as that.

Edit: If you wish to give me constructive criticsm, i gave you my email address above to do so.

I've said all that I am going to on this matter. Posts on a forum are not just for the individuals that may be involved in the discusssion. Many people read threads to learn and apply those little snippets of value that can come from a thread such as this one. I am sure anyone who reads it will draw their own conclusions, just as I have.

Good luck to you and your new client....

Thanks for your best wishes, i regard to you the same.