I have been with Tera-Byte since March 1, 2001. I joined them after reading about Interland, and how they are not good (and pricy). Well actually, I was at devshed reading about php, and wanting to do php on my main site instead of my home computer :D .

Anyways, the article I read talked about phpwebhosting.com, and then I found my way here. I was reading this article about 3 days before my 3 month renewal with Interland was up.

My time at Interland, well then having a good 12 hours of downtime due to a pwer failure is un exceptible. I guess they forgot to invest in a UPS system.

So after reading this board (all night of February 28th), at 7am PST, I decided to go with Tera-Byte. I have now been with them for 2 months, and have had only one prob with the .htaccess file not working which was resolved with e-mail support. The reason it took 3 days with e-mail support, is they thought I was a newbie not knowing what I was doing.

After 2 months the service has been good. But now I am hearing people saying they aren't as good anymore.

I am considering going with them on a yearly contract, since I am ultra tight for income (I ain't high payed web developers like all you guys :D ). I am also looking at moving my 2 domains I have over to Tera-Byte as the Registrar, since I am with Domain People now, and well they are pricy at $50 CDN. Where as Tera-Byte is only $20 CDN per year.

Don't get me wrong, Domain People are excellent (Andrew bent the rules last December, when the password wasn't working and send me out the new one, since the e-mail address for was adead domain. Also I was with NetNation from May 1998-May 2000 (Pricy at $65 CDN for 5GB transfer and 100MB space). I did have a semi client at that time (as in there site went no where).

I only left, when well the hosting place I was from from May- Dec 2000 approached me to sponser my Mac site. THey also affer to host my other domain as well free. Well to say the least, it was a very bad choice. After recieving an e-mail from someone on Nobember 31st, I was outa there. Oh did I mention then on Dec 3 after reading a post to aother (Mac) forum they phoned up yelling and terminaed my account for acuseing them of....well I won't say it here (they are still haunting me) and then they cut off my account within 3 seconds (literly) of me hanging up. I would like to post about them, but don't know if I should. I fear they may haunt me for the rest of my life (since they have alot of connections in the Mac community, and would make sure my site fails.


Opps I guess I have veered way off topic. So I am wanting to here from ALL Tera-Byte customers on there opinion of Tera-Byte, Iexpecially long term shared hosting customers. I need to decide if I should commit to years with them and also use them as my domain registrar. I want to stick with a Candian Registrar, so don't say go with 000domains.com

The only concerns I have with them, are the Raq servers. They lack in
•no mailing list's (the built in ones are insecure i am told) I don't like using 3rd party places that will sell my reader's address. I want to keep there information private.
•The stats are confusing as well you know
•I can't setup e-mail only accounts
•I can't control mysql from telnet. (altought I don't know sqat about mysql)

Than

The problems with tera-byte i can assure you are resolved. We have our own server with them because our chatsite was using lots of bandwidth with it being cgi based. All of our users have said the speed and uptime has gotten back to the standard it used to be at.

The mailing lists on raqs arent secure i can safely say that lol.

Hmm, I ordered an account with Tera-byte on the 22nd, on the 24th the server my site is on went down and stayed down for just under 26 hours, since then I seem to have at least a couple of hours of downtime a day.

The prompt responses from their support team is a *big* point in their favour (and the only reason I didn't leave after the long downtime) but that domain has my main email account and I've just failed to get 2 invoices because the server is taking a nap again.

In short, I could maybe host a non-essential domain with them, but I wouldn't go for any of the yearly packages with a host that has had (in my experience, I'm sure I don't talk for the majority of their users) about 80% uptime since I joined. Be careful.

Originally posted by Jado


The prompt responses from their support team is a *big* point in their favour (and the only reason I didn't leave after the long downtime) but that domain has my main email account and I've just failed to get 2 invoices because the server is taking a nap again.


That doesn't sound right. The email systems are not that sensitive to a receiving server that is "taking a nap". The sending server will try multiple times to resend the message. You should talk with the people sending you the invoice and ask why their server aborted the send attempt so quickly.

Yep, I'm aware of that, how long it tries for depends on their server s/w tho, if the server was going to be down for another 26 hours there's a chance I could kiss my invoices goodbye (until I phone and ask them to resend of course), one has come through now, the other, time will tell.

I guess my biggest problem isn't that I won't get the invoices (I've got printouts of my order anyway), it's just that I don't have the time or patience to wait for the server to come back up to see if I have missed any emails, I'd rather pay a bit extra and move to a host with an uptime guarantee.

Tera-byte have a 30 day guarantee, but if the original poster goes for a years worth of service and it all goes titsup for him the same way my account has but *after* the 30 days, then he's going to be stuck with weeks/months of poor service he can't get out of (or ahs to pay for *and* move - worst case scenario)

Don't get me wrong, I think Tera-byte have been fantastic, their support guys are great, I've had 3 responses within 20 minutes so far and that's middle of the day + middle of the night on a Sunday, and 8am on a Monday, when the server is up they offer great value for money and a competitive service, OTOH, their uptime for me has been abysmal and I've since sent a request to close my account (a couple of hours ago now - still no response - seems there are a few emails that can take a low priority :)

I'm sure they've just been really unlucky with me, or I hope they have, with that in mind though there are another 116 sites on the same server, and that's another 116 sites experiencing terrible uptime. I'm told the server I was originally on (the one that went down for the whole day and night) was beyond repair, none of the data on it was recoverable (thankfully since my a/c had just been set up I only had a couple of megs of stuff up there) so everyone lost *everything*. I would be very cautious of getting into a year-long contract with them, no, scratch that, I *wouldn't* get into a year long contract with them, but if they had some kind of uptime guarantee or I needed a cheap 'n' nasty website where uptime wasn't a big issue I'd happily use them again - on a month by month basis ;)

Jado

Tera-Byte.com are no longer using raq's for shared hosting, they are using ensim powered machines ;)

they are still using raqs :)) belive me ..

believe me...

Read this http://www.webhostingtalk.com/showthread.php?s=&threadid=20208 ;)

I am currently hosted on a RAQ (one account) it has not been yet transferred because i nedded a small script to work till friday but currently my customers are angry and my site is down for 13 hrs and 38 mins. just chek the tread with topic anyone having... i still cant think that this is true but yes i brokemy own record i have never had so much of downtime till now...:(

"We are trying to both get the site back up as well as backing up all the data
and moving it to a brand new server. We are working as fast as possible and
apologize for this downtime."

:) this is a good suport

Quote:
I am considering going with them on a yearly contract, since I am ultra tight for income (I ain't high payed web developers like all you guys ). I am also looking at moving my 2 domains I have over to Tera-Byte as the Registrar, since I am with Domain People now, and well they are pricy at $50 CDN. Where as Tera-Byte is only $20 CDN per year.

Why would you want to spend that much $ on a domain name?

GoDaddy (http://www.godaddy.com) - 13.50 CAD