Or is it just as bad as it was last year (yes I know, it's only been a few days in difference)?

Thanks for any words of caution or encouragement.

You might not be "going with" them as soon as you think.

Their site is down right now.

I've been frustrated by them a lot. But you really can't beat the rates, and I still think they have the best non-api solution. So, for now, I guess there's not a lot of choice.

Iopened a ticket last week took about 4-5 hours for response.
I was satisfied with that, but I think they have fixed some of there support problems

Short answer: No
Long answer: No
Recommend: No

Sorry, but they are horrible. We are packing our bags and getting out as fast as we can.

I went into 2checkout.com as excited as a kid in a candy store and even went so far as to write a feature on one of my sites recommending them to other hosts.

It was a mistake. Their system has some bugs here and there, but honestly I think their biggest fault is they don't care too much about their customers. They use a support forum for support - but messages go unanswered and are often just deleted rather than addressed.

A warning to hosts - it seems their new refund / dispute policies - all one of your customers has to do is call 2checkout and say "i did not like the service and want a refund" and they will give it without asking you first. I've worked with 2 hosts in the past few months that have had this happen to - one's excuse was "his mom was making him cancel the order".

I'd say spend the money and take the time messing with all that dreaded paperwork that comes with getting a merchant account - in the long run you will appreciate being more in control of your money.

Don't waste your time, you are going to end up switching anyhow eventually...

Originally posted by SprocketHost
But you really can't beat the rates Actually, you WILL beat the their rates by going with just about any other payment solution. Try wellsfargosecure.com.