I read the recommendations on this forum and signed up with Reliablesite. Their support is atrocious - half the tickets just disappear into a black hole.

I bought a starter account with them - played around with it for 2 days and setup one of my customer's site - decided it was good enough so asked them to upgrade me to a shared 3 year plan. They said they can do it and to wait for me to get invoiced. I put all my work on hold while waiting for them to upgrade me. 3 days go by - no update on ticket and no upgrade either.

Finally, I decided that I would just buy a fresh 3 year plan and ask for cancellation/refund of the first plan. So I buy a fresh plan, setup the first site all over again. Delete all my files from the first plan and ask for cancellation. Meanwhile, I spent the whole day and setup few more websites on the new plan, changed the NS, moved the databases and got all the sites up and running.

Later that night, I logged in to check if my refund got processed and saw that it had. Then I noticed, they cancelled both my plans - even though I have to EXPLICITLY ask for a cancellation for a plan - they just went ahead and deleted all my sites, etc. All my customer's sites were showing as dead links.

Raising a ticket with them is useless - they don't even respond. And then they said they have cancelled my account because it failed "fraud checks" - no explanation, no nothing, no notice, didn't even get my files/database back.

I learnt the hard way that reliablesite is completely unreliable.

Ticket history is given below:

Subject: Plan upgrade?
Hello,
I purchased a 2008 promo plan for 1 year couple of days back - domain is indiabirds.org. I have been using the control panel, etc offered by you and am happy with the service and was thinking of upgrading it to a 3 year plan - is it possible for you to upgrade my plan?

This is what I had configured on your website:
Shared Hosting - Windows Server 2008 Shared Hosting (21) (iqura.com)
» Hosted Domains: Unlimited
» Disk Space: 10,000 MB
» Bandwidth: 100 GB
» Dedicated IP: Dedicated IP Address
» Microsoft SQL Server 2005 Databases: 20 Databases
» Microsoft SQL Server 2008 Databases: 3 Databases
» MySQL 5 Databases: Unlimited Databases
» ASP.NET: ASP.NET v1.1, v2.0, v3.0, v3.5 SP1, v4.0 + ASP.NET AJAX
» ASP Classic: ASP Classic Version 3.0
» PHP: PHP Version 5
» Sub-Domains: Unlimited Sub Domains
» Domain Aliases / Pointers: Unlimited Domain Aliases
» E-mail Inboxes/Addresses: Unlimited Inboxes + Unlimited Forwarders
» Mailing Lists: 20 Mailing Lists
» Mailing List Size: 200 Contacts
» FTP Accounts: Unlimited FTP Accounts
» Statistics: Unlimited Domains Site Statistics using SmarterStats
» Virtual/Application Directories: Unlimited Virtual Directories
» Dedicated Application Pool/Process: Yes, For Each Hosted Domain
» MS SQL Backup/Restore Tool: Integrated Into Control Panel
» Web Based Access for MS SQL Server: Yes, Web Data Manager
» Remote Connections for SQL Server: Yes, Using SQL Server Management Studio
» PhpMyAdmin for MySQL: Yes, Includes Backup and Restore Tools
» Additional Components: ASPUpload, ASPJPEG, and ASPE-mail
» Webmail System: Latest Version of SmarterMail
[Edit Configuration]
$216.00 USD
Promotional Code: 10off - 10.00% Recurring Discount
Don't use Promotional Code

Subtotal: $216.00 USD
10.00% Recurring Discount: $21.60 USD
Total Due Today: $194.40 USD
Total Recurring: $194.40 USD Triennially

Thanks
Anand

Subject: Plan upgrade?
Hello,

The total cost would be $216, promotion codes can only be used on your initial order and cannot be added on for future purchases or upgrades. Would you like your hosting plan to be upgraded?

Thank you,
ReliableSite.Net Support

Subject: Plan upgrade?
Hi,
Thank you for the response. I have two questions:
1. As per your email - do I understand correctly that cost would be $216 - $40 I already paid - hence I would need to pay $176 more? Or is it that the cost would be additional $216?
2. Since I just ordered the promo plan 2 days ago (still in my refund period) - and didn't use any promo code for that - couldn't you just treat this as my first order - i.e. I would pay $194.40 - 40 = 154.40 - if you could that would be great... I ordered the initial plan mainly to try out since I was not sure whether your services would be suitable for my needs - I hadn't noticed the refund guarantee - otherwise I would have directly ordered this plan in the first place.

Sorry to be a bother - but just let me know what is feasible and I will proceed accordingly.

Thanks much!
Anand

Hello,

Yes, we can do this for you. Would you like to be invoiced and upgraded now?

Thank you,
ReliableSite.Net Support

Just to confirm:
I would need to pay $194.40 - 40 = 154.40 to get my plan upgraded.
If yes, please go ahead and invoice me and upgrade it - please let me know how/where I can make the additional payment.

Thank you for your assistance!

Subject: Plan upgrade?
Hello, could you update me on this?
thanks

No RESPONSE to this ticket even after 4-5 days. Never received a response to it. Finally bought a new account.

New Account Information
Hosting Package: Windows Server 2008 Shared Hosting (21)
Domain: xxx
Username: xxx
Password: xxx
Server Information
Nameserver 1: DNS7.RELIABLESITE.NET
Nameserver 1 IP: 208.68.171.100
Nameserver 2: DNS8.RELIABLESITE.NET
Nameserver 2 IP: 208.68.171.101
Nameserver 3:
Nameserver 3 IP:
Hosted Domains: Unlimited
Disk Space: 10,000 MB
Bandwidth: 100 GB
Dedicated IP: Dedicated IP Address
Microsoft SQL Server 2005 Databases: 20 Databases
Microsoft SQL Server 2008 Databases: 3 Databases
MySQL 5 Databases: Unlimited Databases
ASP.NET: ASP.NET v1.1, v2.0, v3.0, v3.5 SP1, v4.0 + ASP.NET AJAX
ASP Classic: ASP Classic Version 3.0
PHP: PHP Version 5
Sub-Domains: Unlimited Sub Domains
Domain Aliases / Pointers: Unlimited Domain Aliases
E-mail Inboxes/Addresses: Unlimited Inboxes + Unlimited Forwarders
Mailing Lists: 20 Mailing Lists
Mailing List Size: 200 Contacts
FTP Accounts: Unlimited FTP Accounts
Statistics: Unlimited Domains Site Statistics using SmarterStats
Virtual/Application Directories: Unlimited Virtual Directories
Dedicated Application Pool/Process: Yes, For Each Hosted Domain
MS SQL Backup/Restore Tool: Integrated Into Control Panel
Web Based Access for MS SQL Server: Yes, Web Data Manager
Remote Connections for SQL Server: Yes, Using SQL Server Management Studio
PhpMyAdmin for MySQL: Yes, Includes Backup and Restore Tools
Additional Components: ASPUpload, ASPJPEG, and ASPE-mail
Webmail System: Latest Version of SmarterMail

Subject: sql 2005 databases
Hello
I have purchased a 3 year plan that gives me 20 SQL 2005 databases. I have added one database. But my control panel shows my quota only as 1 database and not 20 - I need to add a second database but I am not able to do it.

Please assist ASAP.

Regards
Anand

Subject: sql 2005 databases
Anand,

As mentioned in the welcome e-mail, addons may take up to 24 hours to show up in your control panel.

Thank you,
ReliableSite.Net Support

Subject: URGENT: Wrong cancellation ()
Hello,
There was no mistake, the new account failed our fraud checks and was
canceled and fully refunded.

Thank you,
ReliableSite.Net Support

On Dec 21, 2010 2:19 PM, "Support - ReliableSite.Net" <
support@reliablesite.net> wrote:

Hello

I have two services purchased - I requested for cancellation of one service
(2008 promo $40)- now the billing portal is showing the second service also
as cancelled (3 years shared - $194.40)?

What is the reason? I have spent the whole day setting that account up.

Please advice urgently

This account was terminated for fraud as reported by our payment processor. This was explained to this customer over the ticket he opened, he just apparently forgot to include it here.

This account was terminated for fraud as reported by our payment processor. This was explained to this customer over the ticket he opened, he just apparently forgot to include it here.

That's just bogus. I spent half-my-night yesterday reversing the stuff that I had already setup. I spend $1500 a month on that card for hosting services alone - and there is absolutely no chance of it being reported for a risk transaction.

I did spend some time thinking about it and looking at their site - and then realized the true reason for this cancellation.

When I chose a 3-year plan - their site allowed me to configure a plan which permitted me to make selections for additional databases, emails, etc. upto a certain level without additional charges. I can now see that that page has been reprogrammed to have a charge for each upgrade. For example, earlier it allowed me to go from 1 - 20 databases at no charge - now the page asks for an additional charge for 2nd database onwards. It is quite obvious that they either had a discount that they forgot to remove - or there was a mistake in their configuration/ordering page.

They just didn't have the guts to tell me that and own up for their mistake. In the 14 years I have been in business - if we send out a wrong quote by mistake and customer accepts it - as far as possible we swallow the loss because we sent out a wrong quote. Where we can't, we inform the customer about the mistake and request him to understand and allow us to make a correction. Most of the time, the customer would understand and agree for changes.

If they had told me of their screw-up, I might have understood too and agreed to pay a little more for what I needed - I was transparent with them all the way of what I had ordered.

Instead they choose to hide behind a generic "payment processor risk" and cancel my account without notice and act high-and-mighty for a small shared hosting order. They say yes we can upgrade and invoice you and then leave me hanging and keep that ticket open forever.

As I told them on their ticketing system - very highly unprofessional company. I wouldn't recommend to anyone.

Anand

Strange, if what you say is true - I think the easier process and one that does not give the business a negative reputation is to just suck it up and take the small loss.

Guess it's high time to change your host.

I would suggest to change your host and move on.

I would suggest to change your host and move on.

Guess it's high time to change your host.

Thanks, yes, I am already looking for a different provider. Fortunately, I didn't remove everything from my existing server nor cancelled my existing account - so I was able to at least get them back up in a couple of hours.

I do hope you will find a reliable host which will meet all your needs.

I spend $1500 a month on that card for hosting services alone - and there is absolutely no chance of it being reported for a risk transaction.

Did you use same credit card to order the two hosting packages?
Account should not be activated in the first place if did not pass fraud check.

Strange, if what you say is true - I think the easier process and one that does not give the business a negative reputation is to just suck it up and take the small loss.

So that is the simple solution here? I don't think so. These forums are to find the truth in situations like this and for other users to be aware of these situations and make their own judgments. If everyone just ignored wrong doings then what would be the point of these forums?

It seems to me you think this is not a big deal, while it actually is for a customer. I wonder if this is the attitude you take with your service. If what the OP says is true the others have the right to know about this and be aware if they decide to go with this company.

Theses forums are not just for positive reviews. They are for both good and bad based on customer experiences. Most times the truth comes out by the end of the thread thus making the post justified favoring either the OP or the host.